I could not edit my 1 star review from Cottage in the City as 30 days have passed. So I will write…read morea new one. 30 days have passed because it took a while to straighten out the mess for a refund that materialized. I needed to be reimbursed for a product that was not sent. However, as the product is apparently no longer available (I was not notified) here is a new statement. I did receive a full refund, the long way around the refund process. All is well. When all the dots were connected things moved along in a timely manner. Thank you for getting this all figured out. Disregard the 1 star review.

This was one of the most frustrating customer experiences I've had. I ordered two items--one…read morearrived promptly, but the second never came. After nearly two months, I had to chase down the company with multiple calls and emails just to get any response. Customer service was essentially nonexistent, and I was left completely in the dark about my order. Only after repeated follow-ups did I finally learn the item was being shipped. Completely unacceptable level of service. I would not order from this company again.

I have used them unfortunately for 2 funerals pieces in last few months…read more The staff is always helpful n sympathetic The arrangements are so full and beautifully done.

I felt compelled to write this review about Tom's Towers Flowers if you were considering them as…read moreyour wedding florist. This is mostly in regard to Jan the owner and not Tom, employees or the quality of flowers itself. It's about business ethics and customer care. My wedding is on 10/5/2025. I hired Towers Flowers two months ago because they had this beautiful arch I liked at the Bridal Expo. After a 25 min consultation meeting with Jan, I got upsold bouquets/sweetheart table runner as well. The center pieces were $250 for low and $350 for high which were quite expensive compared to some other florists. But I wanted to give them money since they were letting me rent the arch. I paid them in full which was a huge mistake. When I read over the original invoice again this week, I noticed there was one flower I'd like to add so I called Jan. Immediately her tune switched from our initial consultation. She refused to add the light blue flower or change anything on the invoice. She condescendingly said that she knows way more than me due to her experience and what flowers would wilt in bouquets. I felt off and decided to drive to the store to cancel the bouquets/sweetheart table runner. The first thing that came out of Jan's mouth was "why did you waste my time? Were you even looking for flowers?" Her other employee heard her and were shocked. I told her that I just want a refund of the flowers and that I'd keep the arch. And she said that she can't cancel the order now, and that she as the owner didn't have the authority to write a refund check back to me. Kim the bookkeeper who can write the check already left 15 mins ago. I knew that was a lie so I kept pressing on about why she as the owner can't write a refund check if we as customers can change the order 21 days before the wedding date. In the end she mended the contract, wrote a refund check but added a hidden fee I wasn't aware of. I went home and noticed she added a "consultation fee" of $100 even though the website said FREE consultation. Immediately I felt that Jan would screw me over on my wedding day and purposely delay the arch delivery (as previous reviews have mentioned). Before we left the store, Jan mockingly commented"next time don't pay in full" and I said "I won't" and she slyly said "I hope there won't be a next time with you." I could not sleep well that night knowing they were responsible for one of the biggest decoration parts of my ceremony. I decided to go back again for the third time (3 hours round trip). I called Jan that morning before I went and she was again very rude. She said that her still selling me the arch after cancelling the bouquets order was her doing me a favor. That just delivering the arch without other flowers was a huge inconvenience to them. Even though I was charged $600 + $250 delivery fee + taxes/fees which totaled to $1,000+ for this and my venue was just 40 mins away from them. She said if I wanted to cancel fully now I'd have to be charged another cancellation fee. I brought up the $100 consultation fee on my mended bill that was charged without my knowledge the day before. And she said that I wasted her time and that's me paying for her time. She only sat down with me for 25 mins for one consultation to type up an invoice. I thought that was her job. All I've gotten was grief after hiring them. I can't imagine how awful they would've been on my wedding day. Thankfully, Tom the other owner who was there when I went back agreed to refund me fully in the end. He also overheard Jan's rude comments to me and said she must've had an off day. I don't think anyone should have to backpedal for a floral consultant who is also the owner. Due to Jan's immoral business practices and hidden fees, I do not recommend Tom's Towers Flowers.

Great store and great service like lottery machines and cards and gifts i come from miller place to…read morego to this lucky store. The staff employees are nice. Many lottery tickets. Recommend this store.

Perfect gifting & card selection... Super friendly...each piece for gifting was individually…read morewrapped & bagged carefully... Excellent long standing Stationary store in our community.Everyday 50% off as well

What a fabulous job they did delivering the PERFECT birthday bouquet to our daughter!…read moreAsked for lots of color with limit fragrance because of allergies & boy, the end product was BEAUTIFUL!

Teresa made centerpieces for my daughters bridal shower and her wedding. She did an out standing…read morejob and I would recommend her services highly.

Brought my Pokémon psycho son in, and the GREAT guy there both knew Everything about Pokémon packs…read moreetc, but when we bought one of them special $11 packs and pulled something which is apparently a great card, the guy (Nathan? I'm sorry I'm bad with names but you're the man!) and my son celebrated TOGETHER. Like, this guy was TRULY happy for my kid, and exciting him even more about it. So much so, my kid asked to take a pic with him and the "awesome pull"

Great selection. Lots of sports cards. Staff is really helpful. Answered all our questions and let…read moreus take our time checking out all the cards. They were very knowledgeable and were super nice. We had a great experience shopping here.

Superb packaging + product as well as customer service. I also LOVE how this brand is local to NY!…read more Especially during times like these it's so great to feel like I'm making an impact, supporting small business. I received the gorgeous box in the photos attached as a gift, and I love it so much I'm definitely after their centerpiece options like The Tiffany I see online to buy for myself this holiday! Would definitely purchase again and recommend or anyone looking for a gift, or something beautiful for their own home. Keep up the great work.

Eternal Roses....What to say? Hmm? Best purchase ever!!! I recently purchased two Mini Tiffany…read moreRoses and one Liberty gift box this past May for Mother's Day 2020. One mini tiffany was Mojito and the other was Blush. I absolutely loved the presentation as they sat nicely in their ceramic bowls. I thought this was a wonderful display that really compliments the preserved rose and showed quality and elegance. As for the Liberty, that was friendship yellow. Another beautiful presentation which showed quality for my gift. I made the purchase online May 7th 2020 and was able to pick it up within 2 days. The local pick up option was FANTASTIC!! P.S. Their location is BEAUTIFUL!! And the staff extremely friendly. I'm such a last minute person and this "local pickup" option was truly a lifesaver. My Grandmother and Mother were extremely impressed by these roses. We collectively loved the presentation and the scent of these preserved flowers. Their scent also last 3yrs!!! Much longer than the competition!! If you're looking for a beautiful preserved rose.....Eternal Rose is the way to go! They're gorgeous and very affordable.

Went in here to look for a gift for granddaughter. The woman working there was so helpful and…read moreincredibly nice. I found multiple items and they wrapped them all for me as well. Great little toy store in downtown Huntington.

Decent selection for a small store but they are paperless. If you want a receipt you need to give…read morethem your email. Just sell me something and I'll give you cash, you give me a receipt. I don't want to have to give you my contact information to buy a toy, it's creepy.

Had an amazing experience making candles here! Everyone who works here is helpful and warm!…read moreEveryone needs to experience making a candle here, it was such a special day!