Not our typically theater we go to but if we're wanting to do a more boujee movie date we'll go…read morehere. They have recliners and heated seats to enjoy. You're also able to order food in the comfort of your seat so you don't have to go back up to concessions. If you park in the parking ramp attached they'll validate parking as well.

We went to see a summer blockbuster and decided to try their Ultra Plus extra experience. It was…read morefrankly unacceptable. We have smart devices that warn of loud environments. The opening sequences and dialogue was at 85db. We tried to put up with it for a bit but after an action sequence started to reach 100db I went to talk to the staff. They said they would not reduce the volume and that was the point of the Ultra experience. I asked for earplugs and was told to use toilet paper. Our cashier was super nice. Offered to let us see a different non ultra experience and to comp us appetizers and meals. In the end our ringing ears forced us to ask for a refund. The theater is nice and clean and clearly very new. The service is mixed with helpful and less helpful employees. The sound issue is a health and safety issue and should be investigated. Hearing protection should be provided for employees and theater goers to the ultra experience.

I come here every month to enjoy the luxurious recliners they have! It has heating system which is…read morevery helpful in Michigan weather. The movie experience is great compared to other neighbor movie theaters. Wide screens, comfy setes and good sound system. The staff are friendly and helpful too.

Today's experience at celebration cinema was not great. Our movie was set to start at 11 so we…read morearrived early to park and get concessions. We didn't realize the movie theatre doors would be locked until about 10:50am so we waited outside for another 10 minutes beforehand until we were able to get in. Once we were inside, the employee was visibly frustrated as the server was down. She informed us that she could not ring any concessions up so she offered a small boat of popcorn instead; she was certain the servers would eventually be back up... we decided to try ordering via the QR code in the theatre since she said online orders would work... well that didn't work because it never made it to them since the server was down... so we walked to the concessions area and showed our receipt to retrieve our water and popcorn bucket. As we made it back to our seats we noticed others appearing in the theatre with their popcorn boats for each person along with drinks... I guess we should have just asked for free drinks instead of paying for concessions today. What an overall bummer. On top of that, my daughters chair never heated up no matter how many times she tried pressing the button. I think we will probably steer clear of first of the day movies at studio park from here on out. I did put a complaint into the guest relations and got an AI style response offering a $10 voucher to use within 90 days. Cool but that doesn't really help with the cost of today's messy situation. They mention they can't refund fees (which - ordering online was literally the only way to pay for anything and they charge you for "convenience") ... how ironic. So $10 was their token of apology? Sorry, but I think this just further adds to the reason I don't venture to the theatre much anymore. Our grand total for 2 tickets, 2 bottles of water and a popcorn bucket was $49.62. That price would have been fine if everything was properly working but when systems are down and chairs are broken - what a bummer.

Thank you NCG Cinemas and specifically Chloe for making our family experience of going the movie…read moretheater one of the best in a long time! Your smile and the way you greeted us with such a friendly disposition really made the experience personable. The theater was clean and the popcorn was JUST RIGHT!! Yummy and delicious.

Great prices, very clean, and simply a very nice movie experience! We appreciate having such a…read morequality theater locally!

Went here today for see project Hail Mary for the matinee and had a pretty good experience. A…read morelittle outdated compared to other movie theaters and the matinee was more expensive than other cinemas around. The popcorn and snacks were great but bummed they don't give refills on small popcorn sizes. Overall it was good but expensive for the quality, but we had a great experience with the workers!

This place was disgusting. When getting my drink I couldn't even set the cup down to put the top on…read morebecause the counter was full of spilled pop all over it. Had to move seats because the seats were got were all wet inside of the cup holders and had stickiness and wetness all over the seats from again, pop. Told someone and rather than clean it up they just told us to move seats. Then the seats we did end up with had popcorn all inside it. We went in right after they came out from cleaning it so not exactly sure what they did in there. I normally go to Cinema Carousel or Grand Haven 9 but technically this one is closer to me. Big mistake. I will never go back there again.

Terrible theatre. Took our campers from mill basin day camp on a trip and the workers threatened to…read morehit them. We are all itching in fear of catching lice and bed bugs. Ew never come here.

Amazing environment! Totally volunteer run and super friendly! You can't beat the cheap…read moreconcessions, rock bottom ticket prices, and welcoming staff! Highly recommended for a cheap night with friends or family!

Classic movie theatre experience. I like that they have a photo booth but that's about the only…read morestandout experience I've had here compared to other movie theaters.

At the IMAX. These seats are gross and badly in need of…read morereplacement If you're going to charge a premium, the experience should be pleasant.

Just went tonight. If you live anywhere in the are, they are much cheaper than Celebration (like $5…read moreless per person on the tickets alone.) The popcorn is good, the movies are the same and it's less crowded. And they have a loyalty program. And, like almost everywhere free refills on pop and popcorn. No charge for butter. It is an excellent choice for those who live in the area. Tuesday they have tickets on special price for $5.50. We got out of the habit of going to the movies since Covid, but this is our new first choice for movie theater.

We went and watched a movie at this cinema shortly after it re-opened during the pandemic. We…read morepurchased our tickets online and were assigned our seats. There were only about 10 other patrons while we were there and each group was spaced well away from other groups. We went on a Monday and the price for all movies was only 5.00, you will receive that same low price on Tuesdays too. Concessions right now seem cheaper as well. You still get refills, but they will give you a new container for each refill. The seats in our theatre were the reclining seats.....not sure if they recline in each theatre. While comfortable, the reclining seats might very well put you in a position to fall asleep if the movie is boring. Attached to each seat is a side tray where you can place your snacks. The workers were all wearing masks, and they were wearing them properly. We felt safe here and will return.

it was great and fun to watch the monkey and the seats are good and dark as well................read more

Really needs a new owner. Won't replace letters on the outdoor sign. The concession sign inside was…read moremoved from the back wall to where you can't read it any longer. But the worst part is the popcorn, it's the worst, stale tasting plus they're too cheap to have popcorn salt. Paid over $10 for a combo but threw out half of the popcorn. Late would be nothing for folks whose hearing is not up to par. Been asking for that for years.

I am not sure how this theatre is at 3.9 stars, not sure what people are looking for! I went to a…read moremovie here last week and this is certainly my new go to theatre. The seats are so comfortable, theatre is clean and the sound is fantastic. I don't eat popcorn or candy (boring I know), rarely drink soda but from the looks of their concessions things are priced fairly. The best part, 6.00 Tuesday movies!

This theatre is pretty far from where we live (we usually go to North or Studio Park downtown), but…read moreNate and I were looking to see a movie before driving down to Kalamazoo, so this location worked great for that. I was really surprised at how nice and updated this location is! Walking in to the main lobby area I noticed the clean carpet and updated bar/concessions area. Everything seemed really clean and even though it was a bit of a slow time, it looks like the facility has been updated recently. The employees were friendly and efficient, and even offered me my complimentary real butter because I'm a Platinum level rewards member. (They rarely ask me if I want it at the other locations.) The theatre we were in was very small, only a handful of rows, but the seats looked brand new, especially compared to the super worn out seats at Studio Park. The sound and picture were great. I did some research and found out this location was updated in April 2024! There's plenty of parking in their lot and it's pretty easily accessible from the highway. Glad we got to visit the new and improved Celebration South!

Ok theatre. I saw a movie today and was strongly annoyed during quiet scenes in my movie I could…read morehear the music from the movie playing in the next theatre. When someone is dying in the movie I'm watching and the music from the neighboring theatre sounds like a fun kids movie... The seats were a nice recline and are heat controlled. I was in theatre 3 today and the bathrooms are all the way across the theatre, none close to 3. There was a concession area in the area which aided in my need to use the bathroom. Outside of the noise from the neighboring theatre watching a movie there was enjoyable.

All the people working at the Phoenix theater were very nice and kind things went smooth. Smoothly…read moreeven came and got us from the side sitting area when the movie theater was ready for us we were the first ones in the theater had a very odd smell, musty, almost dirty. The seats were in bad shape. I think I would choose to go to one of the newer renovated celebration. Movie theaters next time. I also didn't like that the movie next to us was so loud that we could hear it throughout the entirety of our movie.