Firstly their furniture is cheap! Secondly, they try to get…read moreyou to buy the extended warranty and they call it goof proof! Do not buy this product they do not honor their policy!!!! So far not so good

I have to say JEREMY the salesman and SHARLENE the manager were absolutely terrific helping me and…read moremy family to get something urgently needed. They worked with us and were able to help us in a big way! EXCELLENT EXPERIENCE!!

I want to say that I have been threw HELL AND BACK, personally mislead as a customer like you would…read morenot believe!!! I walked into your Rockland plaza store and purchased iteams on 02-02-2025 originally got an amazing deal. My delivery came to my house and mind you after set up on 02-04-2025 my partner and I almost collapsed to the ground due to poor set up. The next day went back into the Rockland plaza store met with another rep who was amazing by the way and took our matter seriously ended up getting a good deal with protection plan. Then on 02-14-2025 I had seen online that the president's day sale was cheaper for a better mattress than the one I originally ordered and the adjustable frame was at a cheaper price then what I paid before the managers special that was originally applied. So I spoke with my original sales rep and asked to switch out my mattress and put me in a better one knowing to receive what was to be an adjustment to my lease in price and quality but was told to wait till wensday February 19th and meet with my original rep to make those actions. We'll lord and behold wensday February 19th came and I walked into the Nauet store and was told by the rep that my original sales rep was supposably Majorly sick and i mean ill mind you I felt horrible for i who have multiple major health issues take sickness seriously!!! Expressed to that rep what i was wanting to have adjusted and was told that I was misinformed so for the inconvenience the district manager would be willing to offer my switch out of my mattress and put me in the one I wanted for $100.00 more and that adjustments to my lease would not be honored as agreed with my original rep. Huge miscommunication on my original sales reps part!!!. Was then at that time told by that rep to personally call my rep and deal with what I needed and to also call another store manager from a different state and have them take care of me like I was now an employee and no longer a valued customer meanwhile chuckling at me in the most wise crack manner!!!. So after all that BS was said and done i was at that time told that a District Manager would be contacting for my current issue by 3pm or 48hrs. I ended up going to the Rockland Plaza store and told that rep mind you who was absolutely amazing but appalled from what they was hearing of what I just went threw with that other rep. Ended up calling their store manager Hovadis who just so happen to be in the area took my complaint to heart and offered me 10yr protection on both mattress and adjustable base with the $100.00 that was used with the rep from the other store, also told that MY ORIGINAL REP WAS NEVER SICK NOR ILL THEY JUST WAS GIVEN A DAY OFF. NOT COOL TO LIE ABOUT ANYONE BEING SICK!!!!. Now at this point I am told my new replacement will be delivered 02-20-2025 and all will be settled...got my replacement and was accused by the delivery reps that their was mattress damage which ended up being false and situation fixed on their part for mishandling the switch out approved by their supervisor to move forward and sign my invoice as all ok!!! Thank God!!!. Ended up going back into the Rockland Plaza store 02-21-2025 meeting with another rep expressed what happened with my delivery and current situation and finally got to speak with the District Manager that was supposed to take place the day before but was told that he wanted his employees to handle the situation....that's your job not your employees!!!! That's #1!!!!!. Moving forward i am very greatful for all your Manager has done for me..and...Naomi and Ed for handling my situation with compassion and respect and for taking me as a customer seriously . ALL THIS COULD OF BEEN AVOIDED WITH BETTER COMMUNICATION AND CLEAR CUSTOMER SERVICE TRAINING.

Ed was exceptional patiently listening to our needs then explaining why our selection was the best…read morechoice.

Exceptional service; great staff and a ton of mattresses. A mattress for every comfort level. We…read morewere taking advantage of Memorial Day sales and thus didn't disappoint. We received a great deal and now we have king size mattress at great price . Our sales person Charles was kind sweet and wanted to make sure we got the best value; and what we needed to have a great nights sleep thank you

Amazing experience - experts in sleep science Mr. Pillow…read morevery helpful and got us the best deal

I've shopped at this P.C. Richard location for my elderly mom a few times, and every staff member…read morehas bent over backward to make sure she's 100% delighted and supported with every purchase she's made. Everyone is on board from the moment you walk into the store. We just purchased a suite of appliances last week. The salesman, Rich, took the time to walk my mother through every appliance she was interested in, guided her to a more quiet dishwasher (did you know they rate dishwashers on sound? Our salesman did!), helped her find appliances in stock, and set the delivery date. The store manager, Andrew, and his assistant, Crystal, were so kind. If you live in a condo, you know what a pain delivery can be. Crystal has an entire binder of COI's in her reach to make delivery easier. Never saw that at Lowe's or Home Depot. P.C. Richards is still family-owned, and they act like it. You will NOT get the same service in any big box store. The prices are very competitive, but it's the service that matters, especially during the Covid era where delivery and stock are in question. I would not hesitate to purchase appliances again in the Nanuet store.

I was with several people waiting outside prior to store open in the hopes of getting Pokemon…read moreproduct today, 7/10. 30 mins prior to open, an employee came out and made an announcement that they didn't receive any new Pokemon product. Everyone left and an hour later I received a call from a friend who went to check for himself, and the customer ahead of him purchased the last one. I then called the store and asked the employee if they received any Pokemon product today and I was told no. Either some shady business is happening or the employees are ignorant as to what they're selling. Either way it's not a good look for business.

Before i write this review, We have ordered from Raymour and Flanigan and didn't experience what…read moreothers have- only thing is not sure if it was this one or another location. Raymour and Flanigan is currently our couch and dining room set. This review stands between 4-3 stars. Went here with my parents on Tuesday June 10th 2025 to look for office furniture for our new house down south. Upon arriving, a woman greeted us-- my mom immediately asked if they deliver to South Carolina, and they do. She informed my mom that they take 2-3 weeks to deliver depending on the item. We then said that we were looking for desks. She immediately took us to the back where the desks were located. She also found someone else to help us, who knew more about the desks if we had any questions. We looked around at the desks. They looked very modern and not at all to our liking. They didn't really have any white desks either-- or white desks with a drawer and a cabinet to store files. Most of them had drawers but so little and not a small cabinet in sight. My parents did like one desk, but again, was a little modern, so we walked out of there without buying anything.

I have always went to Raymour for my furniture. So recently…read morewhen I bought a house my son and daughter needed upgraded bedrooms. Between the furniture and the beds I spent $12,000. The service was the worst in the history of having anything delivered and I'm 70. I have bought a lot. I took off work for the delivery. They never showed. Then learned they had the wrong thing. 2 weeks later they made another attempt to deliver. AGAIN the order was wrong. 3 weeks after that they finally delivered the furniture but not the mattresses. After all this they offered me $200 gift card. I never recd it. Then they said they would send me another one. Never recd. now they are going to credit my account. Never recd. now they are going to send me a check for $175 and a gift card for $25. Never recd. my salesman said everyone is having the same problem. So why ? Do not shop at this store. Go to Huffman koos instead.

We came in very agitated after dealing with a pushy and annoying salesman at Raymour and Flannigan,…read moreso when a saleswoman approached us, I almost said, "no thanks, we're good." Thank God I didn't say that. Nicole warmly approached us with a most pleasant and unassuming demeanor and with a warm kindness we were not expecting. Not only was she extremely knowledgeable, warm and pleasant, but she effortlessly guided us through our picky requests with ease as she settled us into the couches we were meant to own. Then I had to take an important personal call which delayed our shopping by a half hour and put us well past her end time for the day. She just patiently and pleasantly waited and then guided us on to the next area of mattresses and frames. Unsurprisingly she picked the most amazing one for us and we were sold on it instantly. Add in her pillow, sheet, and cover recommendations and we were on cloud nine. Couldn't be happier. Nicole stayed an extra HOUR AND A HALF past her clock-out time to help, advise, guide, assist and treat us like we were long lost friends. Her service was OUTSTANDING, as was her demeanor and overall knowledge and expertise. We're not sure what her actual job title is, but she should be Managing or running her own store. I own several businesses and have a keen eye for exemplary talent, she is top tier. If I had any open Senior Management positions I would hire her immediately. Hold on to her and move her up the ranks, she's a top tier talent. We will be back for a second round of purchases next week and can't wait to have her assist us with that as well. Exemplary service Nicole and thank you for all you did for us! - Matt and Karen

Excellent service and no issues with delivery. I will definitely return at any time to order more…read moreitems.

I dealt with Zach and he was wonderful (he gets 5 stars). He knows his products and is a fine…read moresalesperson. My problem is with corporate and their customer service department. We canceled our bed because there was about a 12 week lead time to get the mattress. How on earth can a national company like Sleep Number not have inventory ready to go out the door? The process of trying to reach customer service was difficult and frustrating. Sadly I would not recommend them unless they improve their inventory situation.

Good service nice guy I love my bed expensive ....,,..,,,..............,,,,,,,,,,,,,,,,,,,,,,,,,,,read more