We came in very agitated after dealing with a pushy and annoying salesman at Raymour and Flannigan,…read moreso when a saleswoman approached us, I almost said, "no thanks, we're good." Thank God I didn't say that. Nicole warmly approached us with a most pleasant and unassuming demeanor and with a warm kindness we were not expecting. Not only was she extremely knowledgeable, warm and pleasant, but she effortlessly guided us through our picky requests with ease as she settled us into the couches we were meant to own. Then I had to take an important personal call which delayed our shopping by a half hour and put us well past her end time for the day. She just patiently and pleasantly waited and then guided us on to the next area of mattresses and frames. Unsurprisingly she picked the most amazing one for us and we were sold on it instantly. Add in her pillow, sheet, and cover recommendations and we were on cloud nine. Couldn't be happier. Nicole stayed an extra HOUR AND A HALF past her clock-out time to help, advise, guide, assist and treat us like we were long lost friends. Her service was OUTSTANDING, as was her demeanor and overall knowledge and expertise. We're not sure what her actual job title is, but she should be Managing or running her own store. I own several businesses and have a keen eye for exemplary talent, she is top tier. If I had any open Senior Management positions I would hire her immediately. Hold on to her and move her up the ranks, she's a top tier talent. We will be back for a second round of purchases next week and can't wait to have her assist us with that as well. Exemplary service Nicole and thank you for all you did for us! - Matt and Karen

Excellent service and no issues with delivery. I will definitely return at any time to order more…read moreitems.

How could this place have a 2 star rating? It is the best furniture spot in the Hudson Valley, in…read moremy humble opinion. Particularly, Marc, who charismatically showed us the range of mattresses offered. He was knowledgeable, an excellent salesman, and an utter delight. We had a great shopping experience today, and I am still smiling. We chose an awesome mattress at a good price. It is a quarter of the price of our current Temperpedic; it died in 7 years. Our new mattress has a 20 year warranty! What a great plus. I really enjoyed furniture shopping today, it is not a trip I previously cared for. Marc made it fun, he has my business. Can't wait to get my new mattress!!!

Firstly their furniture is cheap! Secondly, they try to get…read moreyou to buy the extended warranty and they call it goof proof! Do not buy this product they do not honor their policy!!!! So far not so good

Wasn't thrilled I received an important call as I was walking in the sales people are so hungry…read morethey cat. R bothered to wait a moment to have me finish my call .. I put my finger up to indicate a min the sales person kept on I walked out .

In the past three years we purchased A bedroom set,…read moremattress, 2 living room (removed) sets , a bedroom set and recliner and pull out sleeper. Overall we're happy with everything When we went to use the gift certificate they said it was expired ,

They handle Uhaul as well. I only needed to move a mattress 5 miles and had the van back within the…read morehour. They added an extra $10 on for some ridiculous insurance scam. I wrote to uhaul with no resolution. I don't have time to chase down the extra $10 but they'll never get my business for uhaul or furniture again.

Absolutely great service and great prices! Can't forget the quality...I heard about the store from…read morea friend of mine and I drove from Long Island to purchase my bedset...worth the drive!!!

Before i write this review, We have ordered from Raymour and Flanigan and didn't experience what…read moreothers have- only thing is not sure if it was this one or another location. Raymour and Flanigan is currently our couch and dining room set. This review stands between 4-3 stars. Went here with my parents on Tuesday June 10th 2025 to look for office furniture for our new house down south. Upon arriving, a woman greeted us-- my mom immediately asked if they deliver to South Carolina, and they do. She informed my mom that they take 2-3 weeks to deliver depending on the item. We then said that we were looking for desks. She immediately took us to the back where the desks were located. She also found someone else to help us, who knew more about the desks if we had any questions. We looked around at the desks. They looked very modern and not at all to our liking. They didn't really have any white desks either-- or white desks with a drawer and a cabinet to store files. Most of them had drawers but so little and not a small cabinet in sight. My parents did like one desk, but again, was a little modern, so we walked out of there without buying anything.

I have always went to Raymour for my furniture. So recently…read morewhen I bought a house my son and daughter needed upgraded bedrooms. Between the furniture and the beds I spent $12,000. The service was the worst in the history of having anything delivered and I'm 70. I have bought a lot. I took off work for the delivery. They never showed. Then learned they had the wrong thing. 2 weeks later they made another attempt to deliver. AGAIN the order was wrong. 3 weeks after that they finally delivered the furniture but not the mattresses. After all this they offered me $200 gift card. I never recd it. Then they said they would send me another one. Never recd. now they are going to credit my account. Never recd. now they are going to send me a check for $175 and a gift card for $25. Never recd. my salesman said everyone is having the same problem. So why ? Do not shop at this store. Go to Huffman koos instead.

Home Goods still packs a punch…read more Just walk in and walk around. Something is guaranteed to catch your eye. You might buy something you didn't need... Or maybe you'll find something you do need. Decor, kitchen goods, pet supplies, small furnishings, cooking supplies, bath stuff, gift ideas...and more. It's just a great place to browse. Prices vary, but I did notice a lot of clearance sections during my last visit. You'll surely score something to take home. The location is also great. Big shopping center, plenty of parking and even manageable on weekends. The line funnels everyone into a single line with next customer called to a register when free. While standing around on line, you can browse more stuff you stock on both sides of the line.

Very clean, definitely not short staffed and well stocked with holiday items, home items, etc. The…read morehousewares selection here is much bigger than mine in Middletown. I can't wait to go back to Rockland and spend the day shopping.

After my yelp review, I was contacted by the corporate representative of Fortunoff. They were…read moregenuinely concerned with my experience and promised a resolution. We had the backup to show that fortunoffs vendor made poor repair suggestions. Corporate got the claim remedied, called the store and Veronica was very helpful when picking out a new set. Got full credit and even spent a few more $$ in the upgrade. Thank you. Go Fortunoff!

I had such a great experience at this store. customer service was through the roof. The salesman…read morethat helped me was Woody. Super informative and he helped me with a great deal. Will definitely be back!

I was in the market for a twin sized mattress only (not box spring) for my 5 year old. I didn't…read morewant to be spending a lot of money on pillow top, gel, memory foam or whatever. Just wanted a simple mattress for under $200. I first went to a chain store near where I live. Big mistake. I was shown all kinds of mattresses (none of which I wanted) around $600 or $700 when I clearly said my max was $200 that I was willing to spend. The salesman tried to sell me a basic twin size, coil mattress claiming it was "on sale" for $300+ dollars, but then he sat me down and said that he'd give me a deal by selling it for $280. I couldn't get out of there fast enough. Each time I tried to leave, the price magically reduced until his "final" offer reached $180 but I had to buy the mattress right there and then, or leave a deposit to pick it up later. *insert eye roll* Yup...buh-bye. He tried every tired salesman-y trick in the book, and I was there for like half and hour. Just based on that experience, I was hesitant to try again, but I'd heard so many good things about Rockland Mattress (a local company!) that I schlepped down to Nanuet to see if they had what I needed. I entered the door and was greeted and then left alone to browse (heaven!!). When I was ready, I approached Dan, and asked him what twin-sized mattresses he had. He didn't try to upsell me or come up with fake prices. He showed me what he had available that met what I was looking for, and told me the price (which was far lower than $180 and for a way better mattress). Boom....done. No haggling needed. I bought the mattress right then and there, and Dan even loaded it into my minivan for me. I think the whole transaction lasted less than 10 minutes. If you're in the market for a mattress, do NOT waste time going anywhere else. Just make a beeline to Rockland Mattress. There's a reason they've been in the business for over 30 years. You can really see that they value their customers as clients instead of commissions. I'll definitely be heading back there next time I'm in the market for a mattress!

This is my 4th mattress from Rockland. The service is impeccable and they know exactly which…read moremattress is right for you! The delivery service was excellent!! Will always buy from them!! Thank you for such a great experience again!!

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.