I joined JDCU soon after moving to NH and there was a Branch in Lowell right down the street. We…read morehave Checking, Savings, IRA CDs, Mortgage, Equity and a Car Loan through them. Every interaction with them, whether in person or on the phone, has been handled with courteous professionalism. I worked at a Credit Union before and like the fact you are a Member and not a Customer. This means a lot! My only complaint is when my son recently applied for a car loan. He has a Checking & Saving acct with JDCU. He has a good job, great credit, and a decent down payment for the car. He applied online and was approved immediately. The process from here on out couldn't have been more awful. He contacted the Loan Dept and they told him what he needed to supply. He was never allowed to speak directly with the Loan Officer, all calls are routed to assistants and they act as go betweens. Everyone he dealt with was great, but this added to the amount of time to get even simple answers to questions. He would supply the requested paperwork and there would be a problem. That would get resolved and then something else would be needed. He spent almost 2 weeks going back and forth trying to line everything up and provide whatever they needed in order to get the loan so he could sign off on the loan and go pick up the car. It would have have been easier if they asked for everything they needed at one time instead of piecemeal. They were even trying to force him to get his own insurance policy even though he was listed as a driver on ours. The last couple of days was particularly taxing and I tried making phone calls to see what was going on and could never get a satisfactory answer. Finally, everything seemed to be in place when he received an email requesting info on the Lien Holder on the car. There was no lien holder. The Title he had provided showed their was no lien on it and they had that the entire time. It seemed like no one was looking at the paperwork. He decided to give up as it looked like he was going to lose the car and we were tired of trying to resolve an issue only to have another one crop up. We gave him a personal loan so he could buy the car and he abandoned the loan application. Was really disappointed in JDCU over the mess. :/

A Massachusetts Democrat who cheered on Pam Bondi's cancer diagnosis, stating she hopes she has the…read more"worst case of cancer ever" and that she "suffers," has been identified as Caitlyn Aguiar, who works at Jeanne D'Arc. Call and ask if this behavior fits their company standards. https://x.com/i/status/2059997636661268696

This review is about the branch services and branch management.DCU is a fantastic bank, however the…read morebranch management is abysmal. There is consistently a massive line of 10 plus people waiting for tellers at any given time, the tellers have zero urgency and move at a snails pace, other staff are wandering around private offices instead of jumping in to help the front line tellers. How about some cross training? Its like the world moves in slow motion here. As a biz owner its just not acceptable. DCU is an awesome bank as long as you never need to go into the branch.... Then its torture

I applied for an auto loan with DCU due to the great rates they advertised. I provided all…read morerequested documents and I am the most qualified candidate a bank could wish to have. They denied me stating they couldn't verify my address and my identity. They never once reached out to me to request further documentation. I ended up going with Logix bank who approved me in a heartbeat with my 850 credit score. Something is not right at this bank and I would strongly recommend staying away from it.

Needed a cashiers check or money order. Had cash. They don't do business with people who don't…read morehave an account.

I want to update my previous 2 star review. Sean answered immediately, and I called his direct…read moreline. He put me in touch with the new branch manager in Dracut followed up by an email to us both, to which the manager followed up with an email and phone call. She has been more than helpful since. BTW...I'm from Dracut, NOT San Francisco!

I had the nicest experience with my HELOC. Crasandra and Nadia were the nicest, most patient people…read moreto have worked with. My ELOC closing went smoothly and pleasantly. And I got a great rate! I've. Been banking with Align Credit union for years and I would highly recommend them for your financial needs.

I had a great experience with Dylan Bussey yesterday. I had to transfer an IRA I am beneficiary of…read moreto an Inherited IRA. It took a while, but with Dylan's patience and perseverance it was accomplished. I highly recommend Dylan for anything you need as he will do his due diligence to make sure to get it done properly Mary Jo B

Bank not loyal to long-term customers. Started an account at 17 was with this Branch for over a…read moredecade so it shocked me when they asked me to get my mother's permission to access the account. This account was in my name and my mother's name I've been using for over a decade without my mother's permission. But after all this they let an unknown person withdraw money from my savings to pay a Cable/telephone bill online. I asked how's this possible it's a savings not a checking's they say I don't know. Staff is conceited! and arrogant when a problem occurs dealing with customers. Enterprise Bank, Gorham St, Lowell, MA 01852

Stay away! My parents were customers for over 60 years. Trying to get anything from them is like…read morepulling teeth! they are NOT customer friendly at all! My parents are 98 and 96, not very mobile and live literally .1/4 mile from the bank. While getting their finances in order, they were NOT accommodating to their needs whatsoever! For example...My mother totally forgot that she had an IRA with them. I went in person and they would not give me any information, which I somewhat understand; however, I am listed on their checking and savings account. I went back to my parents place and had my mom call the bank [their suggestion] with her credentials so that they could provide the account number for her IRA. They talked to my mom on the phone and got her credentials and then told her that she would have to come in person to get a print out of her account number. They would not release the account number over the phone. Are you kidding me? They were well aware of how immobile she is and still would NOT accommodate. Needless to say, due to their poor customer service, the IRA, and their 3 CD's will be rolled over to Fidelity! STAY AWAY!!!!

Just went in to open an account. First off, the bank was empty. I should have known right then to…read morewalk out. I go in to open a checking account with my lease, my ID (which was valid) my social security card and other forms of ID. They tell me I can't open an account because the address on my ID was different from my lease address (which is still valid). I didn't know Lowell Five was working for the RMV lol. Very rude, very unprofessional. DCU opened an account NO PROBLEM. I certainly won't ever do business with this bank.

I experienced a traumatic event that went on for wks A teller was giving my checks , clearly my…read morename on them to other clients to pay their bills . My money kept getting drained & it was Christmas time last yr & now she's a manager with again all new faces wtf how is she still there I'm out

They passed out my checks to ppl to use My name being right on the checks Ordered me some to my…read morehouse Didn't ask or use them . I would deposit my checks & money would me gone. Brought it to their attention & within a wk money was returned

This is simply the worst managed Bank of America branch…read more I deposit large checks regularly and this is the only branch that doesn't allow me to do it in person, because the manager, "Jose" is an incompetent buffoon. It's literally the case that a transaction that I have made hundreds of times at different branches, I can not make here. I have avoided this branch precisely for that reason; I went in today because it was the closest branch open and it was a big mistake. Jose was there to impose his poor interpretation of the bank policies to inconvenience the customers. No wonder this branch has consistently the longest lines. Just stay way from this clown show.

Instead of calling the customer support and pushing buttons and never speaking to a human I went…read moreinto the actual bank today to ask a few questions on setting up my new business account. The woman was hesitant to let me in her office because she was so busy and I didn't make an appointment but she reluctantly said ok. She said she knew the answer to my question but wanted the person who runs the business center to explain it to me so she got on the phone and called just like I would have, pushing a million buttons to finally get a human. She kept telling me she knew the answer but wanted them to explain it to me? Does that make sense at all to anyone? She could have just said she didn't know the answer and I would have been ok but I had to sit there and listen to her go through the hoops to get someone on the phone. A real woman giving me a line of BS was more aggravating then the bot I would have spoken to if I called. Customer service at BOA is a joke.

The branch in Tewksbury is not very good. One of the tellers is extremely rude. The hours are…read morehorrible, no late hour. Closes at 4 pm daily. I would not recommend this bank.

This bank pretty much saved my life. I got a random phone call from Joe, one of the bankers here…read morewho asked me to come in to see if there were any financial improvements they could help me with. Up until that point I had tons of debt from various credit card companies. It was tough to pay them all foen due to the high interest rates. Joe was able to do a balance transfer, consolidate my debt to a new line of credit that was interest free for like a year and a half. Solved everything and I'm debt free due to a random phone call. Thanks citizens. Aside from this, all the tellers are extremely polite and pretty cute too. They always make a point to welcome the customer with a smile. Even when there are long lines they periodically say "thanks for your patience!" Which makes me a little less irritated that I'm stuck standing in line at the bank. Nothing but good things to say about this place!

This is a great little credit union. I switched over from Bank of America about a year ago and I…read morehave no intention to go back. Parking is as easy as using the drive-through. The staff is very friendly and helpful; I actually don't dread going inside to do my banking! The hours are about what you'd expect from a credit union, so plan accordingly if you hold a 9-5 job and want to stop by after work. However, I'd give the Tewksbury FCU five stars if their online banking was better. The user interface is not very friendly at all, and it's also a strain on the eyes to look at all your past transactions because they're so closely spaced together (regardless of the browser you're using. I tried viewing my account from different computers and different web browsers, but it made no difference). I wish it was a bit cleaner, but it gets the job done and I'm glad they offer it!

I love this bank! The staff is very friendly and knowledgeable and really make me feel like they…read morehave my interests at the front, unlike big banks where you are just a number. Rates and fees are very competitive.