Love my apartment, the staff is absolutely friendly and helpful…read more apartment is so spacious and decor is so luxurious

I would not recommend this place...The ONLY person in the office you CAN trust to tell you the…read moretruth and stay by their word is Nate he is amazing. other than that you will be told multiple different things by Kat,Alison,and Valery. To be a little more transparent I waited a year to actually move in waited for a unit that from what I was told by Valery and another leasing agent that's no longer there had 24 hour pool access finally that day came there was one avalible. Then the day of signing the lease I validated with Valery and the other lady leasing agent and just to be sure Asst manager Alison came over and I spoke about the reason I waited and specifically stated the 24 hour pool access Alison reply was "oh yeah yeah" (which as I come to find out she will say when she has no intention on actually listening to what your saying). Well a few weeks after I move in I find out from the manager Katherine or as I refer to as Kat that even though I have pool access it's not 24 hours (the lock the entrance gates at 9pm but even with those locked my gate on my porch opens into the pool area which my gate is not locked) then one day about a week of me trying to have a deeper conversation Kay walks up to me in the office while her boss is in her office and in a quieter tone tells me directly "you can go in there and if no body says anything then your fine but if someone one says anything" (I found that as a sneaky little side deal so I never entered the pool area after the gates were locked) then she reverts months later and states it's the fair housing act so u can't. I felt if she would of offered me the opportunity at the beginning to switch units that I wouldn't be paying the extra for "pool access" then I would of been happy with that. But nope if I transferred to another unit it would of been $300 transfer fee. And to go with that theme recently our pool was closed for renovation which really as there email said to us they failed inspection. So since I couldn't even access the pool during pool hours (the extra I'm paying for "pool access") you would think they would credit or remove that extra off every unit that's paying that extra fee... but nope paying for something I couldn't even use. Recently my renewal time has came up and there was a conversation that was taken right in the office for all to hear and I was told if I renew my rent stays the same except for the amenity fee. But I got my new lease and the rent was actually higher so once again not sticking to their word. I won't be renewing as fool me once shame on me but that's not happening a second time.....There are a lot more concerns but I will be emailing that to everyone up the corporate ladder as those emails are public as I found.

I've had a great experience living at IMT Woodland Meadows, The property is well-maintained, quiet,…read moreand secure. Maintenance requests are handled quickly, and the staff is friendly and professional. The location is convenient, with nearby shops, restaurants, and public transportation. Amenities like the gym and pool are clean and rarely overcrowded. Overall, it's been a comfortable and hassle-free place to live. Plus there pond is stacked with bass when in season

I recently experienced a late night refrigerator failure. A call to the office brought a…read moremaintenance guy who did a late night triage. Our refrigerator was replaced the following morning. Very friendly and professional repair guy.

I have lived on this property for 3 and a half years. I have really enjoyed my time I've lived on…read morethis property. We've had a few hiccups, but the new manager assured me that we should not encounter any of those issues such as the ones from the past. She is working hard to restore this property. It was quiet and family-oriented. Many children live here if we could only get the people to stop speeding through the parking lots for the safety of the kids. The grounds are cleaned daily, Maintenance is a little understaffed but, they get the jobs done. We can all pull together to make this a decent and safe place for our families. Ms.Caliste is really trying to repair the mistakes thrown in her lap from past temporary management. OVERALL, nice place to call home. Spacious units too.

I've been living here for about 2 years and I must say that it's been an experience. Most people…read moregive properties like this a bad name or assume the worst. The property is always kept clean, the office staff are very friendly (I was surprised when I went in one day and was greeted by name, it made me feel special as a tenant), when a work order is placed they get things repaired and taken care of in a timely manner and they also have great activities for the community as well. I'd recommend this property to anyone looking for a place.

Did a tour about 3 weeks ago , was unsure if my dog would be allowed because of his breed. I was…read moreinstructed to fill out my information on Pet Screening which I had several problems with after being told it was a quick process. (Instructions were not very clear). I called maybe 2 days later asking for an update , the answer was always "We are going to call back". I didn't receive a call back, we had to keep calling. After 2 weeks went by I decided to drive up to the apartments @ 1pm for quicker and more accurate update. Upon my arrival before I could say anything I was told "Unfortunately, he is a high risk .." "I was suppose to call yesterday but ... a lot is going on". I feel like our moving process was definitely pushed back from waiting on an answer that had already been answered but just wasn't brought to our attention. I feel like as a "Future Resident" I was not prioritized that way. I understand the workers may have a lot going on but so do we , I mean I would hate to be homeless. After having to call multiple times & getting the same run-around I felt unwanted. Which is fine but I rather them be honest than give my hopes up.

I am extremely disappointed with the experience I've had under the new management. I have now gone…read more7 days without air conditioning with temperatures well over 90°F. While I understand that maintenance issues can happen, what has been most upsetting is the complete lack of empathy, professionalism, and customer service from the office staff. Every time I have tried to express my concerns, the manager, Maribel, has been rude and unprofessional. When speaking with residents, she often doesn't even make eye contact, making you feel as though your concerns don't matter. When I went to the office last week to ask for an update on my A/C, Alondra was dismissive, rude, and simply told me that I "had to deal with it." The following day, when I returned to the office, the two women spent the entire time laughing while I was in there. It was incredibly frustrating and disrespectful. This isn't the first issue I've experienced. My car has been broken into.However, the way this A/C situation has been handled has been the most disappointing part of living here. This is actually a great apartment complex with a lot of potential, but the current level of customer service is unacceptable. I hope ownership takes these concerns seriously and considers placing people in the office who demonstrate professionalism, empathy, and respect for the residents they serve.

I had a few issues with this property after they became Olympus at Sierra Pines, however, the…read moremanagement now seems to be settled in and are looking after the tenants and assisting with any past or present concerns or problems. It is often difficult to step in and make changes from one owner to the next, bravo for taking a look and making things right. All I can say to Terrie, is thank you for caring. I hope that you remain the manager of these apartments for a long time. it is truly a great place to live and deserves an excellent manager and staff to keep it that way. Cheryl Jenkins #11189

DO NOT LIVE HERE!!!!! DO NOT SIGN A LEASE. THERE IS MOLD IN MY UNIT, BUGS IN MY UNIT, IT ALWAYS…read moreSTINKS & THEY ARE INCREDIBLY NEGLIGENT. THEY DONT CARE. They do not care about their residents, I am so beyond sick of paying over $1300 in rent to be miserable. Talking about some 'sweet treats for our residents!!!' Cool how about power washing the disgusting hallways, or maybe the dog park that constantly reeks horribly, or maybe even all the massive furniture left by the dumpsters, not even the dog poop they threaten to fine you for, still just all over the sidewalks and grass!!! I want my lease terminated so bad, I'm seeking legal action at this point. Mold in units, constantly towing MY car, visitor pass or not, doesn't matter it's getting towed cause they need money! Save yourself, go down the street even, anywhere but here.

Very affordable apartment complex in this economy. They work with you and understand times get…read morehard. Very family oriented they are always hosting things for the kids but also the adults as well. Quiet for the most part and has great amenities. Will be renewing my lease!

Good morning ! This is LaShunda ! I must say the 8yrs.I have been a resident @ Enclave @…read moreCopperfield it's has been great.The staff is very helpful, concern, kind, always on top of things. Keeping their tenants informed about the things that going on the property,&about the activities each month. The staff just makes you feel right @ home, the staff even let you know when your work order has been submitted . They do their best to get all work orders done ,in a timely manner. The property is always kept cleaned , grass is always kept cut. The staff is very Respectful,they really listen to their tenants,they make their tenants feel special ,they are friendly, always smiling , & greeting you when you enter the office ,the staff is always walking the property! Thanks to the staff for all y'all hard work, dedication, & everything y'all do! Be Blessed,& HAPPY HOLIDAYS

I would not want to move here much longer due to the fact that there's no one consistently in the…read moreoffice. You cannot use all the amenities here but they tell you you can. Over pricing for parking spots. Me personally I'm over the whole Apartment life.

A member of the community for about 2 years now and I have seen many positive improvements since…read morethe company took over. The gym is getting renovated, the pool received a make over and the pool area is next. Definitely hearing the residents and their needs to call this community our home. The rules are easy to abide by and follow a respectable code of conduct. The staff is definitely what makes this community worth being a resident. It's how you get treated. From the girls, the property manager and the maintenance staff, they are all professional and smile, they treat me with respect and a human. Let me know if yall have questions.

Predatory, Unprofessional, and Downright Embarrassing…read more I want to make it crystal clear that what I experienced with this property was not just inconvenient, it was deceptive, manipulative, and profoundly unprofessional. After being approved and walked through every single step of the leasing process, I was informed the day before my move-in date that I was "ineligible" due to a potential raise I might receive in the future. Let me emphasize: I was penalized for hypothetical income that does not exist. That is not policy, that is a scam dressed up in paperwork. To make matters worse, the very same day I was denied, management attempted to upsell me on an identical apartment with the same specifications for $200 more a month. The catch? It wouldn't even be available until October. So, not only was I left without housing on my move-in date, but I was also insulted with the suggestion that I should wait an extra month and pay more for the same product. That is not "professional leasing practice" that is predatory behavior, plain and simple. What's most disappointing is not even the denial itself, but the complete disregard for integrity. If this is how your management team operates playing games with people's livelihoods and basic housing needs then it's a matter of time before others are harmed as well. Imagine if I truly had nowhere else to go, if it was just me and my child depending on this move. That's the reality you toyed with for profit. I am not naïve, I am not desperate, and I will not be taken advantage of. Do better, because this was unprofessional, unethical, and unacceptable. Karma doesn't miss. Count your days!

I love living here at Northline Apartment Homes, They have…read morean excellent Team , their always there to you in every need rather it's to help you faxing paperwork for you, needing Maintenance service in your apartment without making you wait for a long time they are always there to help and fix whatever needs fixing . The Office Staff are remarkabler Mrs Yoana , Mrs Leslie, Mrs Josephine are always there to help every and anyone that needs service I love living here. They always keep up with the Property keeping it nice and clean it makes you feel very much at home. Thank you Northline for all that you do to make all of us feel at home. I love walking out to my Patio the grass property is always well kept up . Twice I called for maintenance service and they were here to take care of the problem.. Yay great job as always.