Not only reasonable and accommodating but fixed a blowout that Northstar Automotive caused by cross…read morerotating directional tires!

Don't go here if you can avoid it. Battery died. Took a week to work on it which is understandable…read more Paid $500 then it immediately had the same issue I took it in for. I called and they said they could work on it again in another week. No offer to give any money back or fix what they neglected to fix. Have to wait another week to get it fixed somewhere else. Two weeks worth of plans cancelled, having to get to work without a car, and a lot of money wasted. Not ok. Don't go here!

The high reviews are certainly warranted. I take my vehicle to this place exclusively & have…read morealways had a good experience. The employees are always friendly & seem very trustworthy. The coupons do not hurt either. The text you receive, showing the areas checked, also give you piece of mind. I do not take my vehicle anywhere else.

Had to take my truck here after it broke down while driving to my parent's house. My dad being a…read moremechanic of 45 years I know a questionable shop when I see one! Unfortunately I didn't have very many options. After getting back on the road and to my parents. My dad noticed several bolts had been cross threaded or extremely overtightened. Place was way too high on prices. The front desk seemed clueless and unorganized. Place had a smell of wet dog and people that don't bathe. Definitely wouldn't recommend. Might want to make sure you take your truck to a reputable place!

Since moving to Columbus in mid-2017, I hadn't taken my car to an actual garage, preferring to just…read moreget my regular oil changes at the usual drive-thru chains. But with an aging car that is starting to get leaks and other wear and tear, I knew it was high time to finally get an inspection. Fortunately, Yelp recommended Tom & Jerry's, and after taking it in and getting some substantial service done, I couldn't be happier with my experience. One of the great things about T&J's is that they text you a link to your inspection report, which lists urgent, not-so-urgent, and recommended items to address...and pictures of all of the problem areas. I was actually quite relieved that my car's main leak was from cracked transmission lines and not an actual failing transmission. Even if I didn't have some basic mechanical knowledge, it would have been obvious from the pictures that the lines needed to be replaced. Likewise, images of battery life, ride quality, and other factors all helped me opt to fix the more urgent service items. When talking to the technician over the phone, he never tried to sell me on the less urgent items (such as a loose sway bar), and the prices quoted were very reasonable. Ultimately, I spent $1200 on four tires, a new battery, a replaced passenger mirror (labor only -- I'd brought in the part), an oil change, the inspection itself, and the replacement transmission lines. It would be an exaggeration to say my car feels new, but there's something to be said for the peace of mind that it's been thoroughly inspected, and the key issues have been addressed. Given that I was dreading having to potentially shop for a new car, I'm especially glad for T&J's service. One minor negative that is nonetheless worth mentioning is that they don't have much of a waiting area, and there aren't any decent places to sit for awhile nearby (the Starbucks, five blocks away, is drive-thru only!). After wandering around the area for awhile, I wound up just getting a Lyft home. Not a big deal at all, but just be prepared to drop off your car and have a pick-up option ready.

Wow! This place is a complete rip off. $140 Oil change and tire rotation?!…read more Scheduled online, for a Friday just an oil change and tire rotation on my '17 Camry. At 110K miles I've had one every 5K miles.I've paid an average of $40-$60 over its lifetime but.. never $140. There was no quote online or in person I was ever given, I was in no way expecting $140. I told them this at the counter, and they said they quoted other shops around and they're all there. Ok.. uh no. Regardless I'll never be back. No communication, drop off 8am, vehicle was ready at 4:30(not a problem necessarily, but an opportunity for sure).

Both of my electronic parking brake motors died a couple days before I was supposed to make a cross…read morecountry trip. Out of 7 different shops that I called, Elliston was the only place that could get me in the same day. They were able to order new parts and fix my car before I went on the trip. Their service is great and I couldn't be more happy!

The owner was suppossed to meet my husband to get him set up with a U-Haul this morning at 9:00am…read more My husband showed up just before 9:00am and waited until 9:45am. He called the towing dispatch to see if they could get ahold of the ownder to find out where he was or what was going on. The dispatcher sent him text messages and called him and said she could tell that he read the messages but he never responded and never called my husband back. I called the towing dispatch again around 11:00am and the lady said she would have thought that the owner would have contacted my husband, so she sent him another message. As if moving were not stressful enough, we have to add this to the frustration. We had people lined up to help us load the trailer and still had to pay them because they showed up even though we had no trailer to load. This is total crap!! U-haul cancelled our reservaation and gave us a $50 credit. Whoopie!!! That does not even cover what we had to pay the people to help us load the trailer. Now our moving is postponed and the people we had lined up to help us are not available. Thanks for making an already stressful event even more stressful!!! This is a total lack of customer service and a total blow to our moving plans. UNBELIEVABLE!!!

Staff was amazing nice prices are affordable for your service and they are honest! I got my brakes…read moredone they ordered them and put them on 2 hours

Great experience. Love the guys and the vibe. Very honest and very reasonably priced. And got me…read morein the road quick.