Worst customer care etiquette i have experienced in a long time. I feel bad for the doctor, because…read morehis patients likely show up in a bad mood after their encounter with the front desk. Front desk is the face of the office and if condescending and inaptness is showing up there, what can you expect from the actual dental care.

Insincere and careless practice, stay away unless you want to be rushed into a decision, want to…read morehave the wrong treatment plan, want to be in pain after surgery and want to have the office staff act unprofessional & rude. I had a tooth abscess, my last molar failed, so no molars bottom left side of my mouth from injury. Dentist referred Dr Azghandi for implants, said "oh he's the best!". First appointment was to evaluate the pros/cons of removing the tooth, & if I decided yes we could remove it that day. Azghandi gave me a 1 minute explanation & said he'd let me decide.. meanwhile as I was considering the surgery, he was pacing back & forth and asking the dental assistant if I made my decision yet, clearly acting impatient with his prospective "patient". I decided to have my molar extracted and we started surgery right away. During surgery, I politely asked if that noise was him extracting the tooth, and he replied in a loud/condescending manor, "You don't need to know that!!".. I was a bit taken back by his rudeness & inability to communicate properly, surgery goes on, & he finally removes my tooth with lots of effort, my teeth have very long roots and prior tooth extractions were not fun (I've had all my wisdom teeth & the rear molars removed for braces, 8 teeth total pulled, then my rear molar cracked from a dentist filling and that rear left molar was removed, leaving my bottom left jaw with 1 last molar which he was removing that day.) He put a cadaver bone in to build up the bone line, had to do this twice because the first one was too small to fill the void. Next 2 days I had to take pain meds because they ran out that night, the third day/morning I called in the office to ask for a refill and I told them I just needed enough to get through the day because I was going to work in the field & was still in a lot of discomfort. They said I needed to come into the office & Azghandi wanted to see me, I told them it was not happening because I was on my way to a customer's house at 8:30am, & if he could just write a refill for a small amount to get me through the day, that is all I was looking for. They refused to do so and left me hanging in pain all day, I took 2 Tylenol extra strength and was STILL feeling an aching/throbbing in my jaw and was working in discomforting pain the whole day. Fast forward to the 1 month follow up visit, I confirmed the appointment about 3 times for 11:30am, I arrived at 11:28am, and the office assistant said "Oh well the Dr. is about to go into surgery, we didn't think you were coming for your appointment", I said I confirmed my appointment with you multiple times, why would you make me take time off of work for this appointment just to go do surgery on someone else, complete disrespect to me & my time. She ended up getting Azghandi to stop prepping for his surgery and he saw me, literally took 1 minute for him to look in my mouth & say "everything looks fine, see you in a few more months." So I go to check out and ask about the next appointment, and she tells me that my 1 implant could get scheduled in May, and I said No, it's 2 implants that I need, not one (I had no molars bottom left jaw but 2 molars top left jaw), like WTF, what doctor would give you a half-assed solution? I told her to get the doc so I can talk to him, she hesitated, delayed a few minutes then got up and checked on the dr. and then came back and told me he was in surgery and couldn't see me, and that I needed to reschedule, and had the audacity to tell me and straight up lie to me that I was late to my appointment and that somehow I was to blame for their incompetence. I was furious, these people screwed me over and had no remorse and tried blaming me for their incompetence, what professional does that?? I had to walk away from this complete waste of time and absolute terrible business practice, looked at my phone and it was 11:47am as I walked down the long hallway. I've since contacted another periodontist who completed a full assessment & even found I needed a gum graft very soon for 1 tooth!

The office for several years has been telling us they file claims on our behalf. Because the claims…read morewere for routine services, we just thought they didn't exceed out-of-pocket costs. In fact, Pia Dental was NOT filing claims---they JUST filed 10 days ago all of them, going back years. Not even an apology. We are out thousands of dollars. Have switched dentists. If you go to this practice, double check anything they tell you.

I only went for biannual cleanings so cant speak to more extensive work. Dr. Irvin and the staff…read morewere friendly. The downsides are not having nitrous, cost, and availability. The hygienist was a bit rough with her cleaning, as I had sharp pain at least 1-2 times afterwards. This dentist was the first I saw as an adult out of college so the pain after a cleaning is one reason (among others) I now require nitrous. Regarding availability, I tried to reschedule my appointment before I moved at the end of 2015 but they were scheduling for at least 3 months out. I didn't know what a reasonable cost for cleanings was, but now that I have been in CA and have insurance, the cost I have paid with this practice ($220?) seems high. In my opinion, nothing about the practice really justified the cost or difficulty scheduling - especially since they don't have nitrous for anxious patients like me.

I dread all things dentist-related, so much so that I've been putting off getting my wisdoms…read moreextracted for 15 years. They weren't causing problems, but they sure weren't helping, either. My dentist referred me to Dr Corcoran to have them removed, so I called and made an appointment for consultation. I was able to get in the same week, and the receptionist patiently explained all the location and time options I had. I was nervous about my consultation. I had never had any kind of surgery in my life, and I didn't know how much damage my wisdoms were in for. Dr Corcoran came in, and assuming he's met many nervous patients, he immediately calmed my nerves with a few awesome dentist jokes. He showed me the X-ray, explained everything that would be done, and I left feeling great about it. I got on board, and scheduled the real appointment for a couple weeks later. Fast forward to today; I had all four wisdom teeth removed, 1 of which was impacted, the rest simple extractions. I got the works with the laughing gas and the general anesthesia, and when I woke up an hour later, huzzah...no wisdom teeth. Surprisingly, I am in no pain despite having taken only 2 Advil right after the surgery. The numbness has gone away, and I have some swelling on the impacted side, but no pain. Huh. Dr Corcoran even called me at 9pm to see how I was doing. He noted that I sounded awfully chipper, and expressed that I should continue to take care of my wounds, even with no pain. How incredibly thoughtful of the guy to call me long after the workday is over, to make sure I wasn't dying or allergic to the antibiotics. My husband said that right after surgery I told him, "Gosh I feel great, I wish I felt this way all the time!" I think that means Dr Corcoran is doing something exactly right.

The reason for the 1 star is due to their billing department. Went in approximately 4 weeks prior…read moreto the actual wisdom teeth removal surgery for the consultation. After the confrontation, we went over the billing to my insurance and the lady said this is all the doctor will do and this is what your insurance will pay. Stupid of me to believe a person is able to do their job but she explicitly left out big charges such as removal of a tooth, consultation charges and other miscellaneous charges. My interesting is that it cannot be this colossal of a mistake and she purposely did this to show me lower charge. After completing the surgery they bill me and guess what, they added major items, like removal of the tooth they were supposed to get out along other items. On top of that, i called the billing department and the lady lied to my face saying this was all billed to the insurance during the consultation and she will send me the proof. What she sent me is proving they did not send the full charges to the insurance. There's a bunch of good doctors out there and this one is not worth it just because of their incompetent billing department in the arlington office.

The staff and doctors are all very friendly here and are willing to answer any questions. I had 2…read morecleanings, x-ray, & fluoride treatment. The dental cleanings are very thorough and they do a test to check for cavities and to see if your gums have receded. I left the office with a very clean and pearly white smile! I don't have dental insurance to the cost is a bit pricey but well worth it based on the service. They have a discount package which can help with the cost. They are conveniently located and are open 1 Saturday each month.

DO NOT GO HERE! they cracked my moler and upcharged me on just about everything! they told me my…read moreinsurance would cover the majority of the costs and then I received a bill in the mail months later saying I owed them $980!!! this was ontop of the $600 I already paid them which they said was normal. they told me they worked with my insurance and that amount is normal. I feel so stupid. they completely took advantage of me. I just got my new insuranc, freshly 26, trying to find a new dentist. I told them this is all new to me and I'm just trying to figure it all out and make sure I'm doing everything right. they told me several times that it would be covered. again, it wasn't at all. the dental assistants were very nice but the dentist was incredibly rude and rough. I had pain in my jaw for a month after. when I left I asked them if all the payments were done and they said yes. but I was wrong. they will do unnecessary treatments to bleed your wallet dry. I can't believe how stupid and taken advantage I was.

Fantastic service! I used a Groupon deal for a $65 first time appointment. Everyone was very…read morefriendly, and no one gave me hassles for using the Groupon. Yelp's hours for them are currently being updated. They are open M-F 7am-7pm.

SCAMMERS! DO NOT GO HERE. They tried to tell me I had 5…read morecavities, bone loss, they refused to do a cleaning unless they NUMBED my gums to do a DEEP structural cleaning. I left the office crying because it was so overwhelming AND PAINFUL (my back is arching in the chair as I'm gripping the arm and the hygienist just keeps stabbing deep for her "exam"...), the doctor had no sympathy. He was a cold, deadpan jerk. I go to a second dentist, they tell me I'm perfectly fine and Westover must've been in it just to make money off me. They walked me through my XRays to point out how everything was the way it should be. Disgusting that Westover Dentistry is so corrupt to try to scam a healthy 23 year old girl because they're so money hungry.

I highly recommend Nelo to anyone looking for excellent dental care and exceptional service. She…read morewas professional ,gentle and made me feel comfortable throughout the entire process. My teeth felt incredibly clean and fresh after the visit. Clarksburg office from the doctor to staff and receptionist, it gives me a warm feeling.

This is my second review because I had previously reviewed for bringing my son there, but this time…read morethe review is for my personal experience. I actually have a regular dentist but I decided to go to Highland Dental because I wanted a second opinion about a root canal. I already knew about them because my sons go here, and we always have a good experience. They were able to see me the same day I called, which I really appreciated because I was in a decent amount of pain. I saw Dr. Khanna and she is probably the gentlest dentist I have ever encountered. She was knowledgeable and kind, and explained everything in a detailed way. In the end she found no specific cause for my tooth pain, but she recommended several possible solutions which I tried, and the pain has stopped. She also referred me out to a specialist to make sure there was no tooth fracture, rather than just opting to do a root canal. I appreciated the timely and honest care that I received from Dr. Khanna. Thank you!

I had a decent experience my first visit here. I just tried to make another appointment and they…read moredo not have any openings for 10 MONTHS! If you are supposed to get your teeth cleaned every 6 months, how does this work?

I used to be a patient here back when Dr. Schoeb was running the practice and remained a patient…read moreafter many years. The dentists were nice (minus Schoeb who was aggressive and condescending) but I went through many traumatic procedures and painful root canals to only have my crowns crack or fall off when flossing months later. I have since been to two other dentists who were horrified by the work that had been done and I'm in the process of having all my previous crowns and work re-done. Don't go here if you think you might have even a cavity. They will turn it into a whole procedure you don't need and squeeze all the money out of you.

Poorly fitting dental bridge has fallen out TWICE in less than (3) years. I've contacted the…read morepractice by phone/email without a response/resolution. Probably doesn't guarantee the work.

I'm a new patient and all I can say is WOW! This dental office knows customer service. The…read moreappointment process is very efficient and detailed. Upon my arrival for my first appointment to access my teeth, I was greeted by the friendly staff and they gave an overview of what I would experience during my appointment. Dr. Brown is very knowledgeable, thorough and an experienced dentist; he explained everything during my examination. My hygienist Lana was amazing, again she explained everything and she was also thorough! I'm very happy with my new dentist office. Excellent customer and amazing staff! Great job !