Their chocolate is actually really good however we have been here twice now for frozen chocolate covered bananas when we want a cold treat and both times they didn't have enough bananas that were frozen even though they advertise them outside. It's really disappointing because we drive there and look forward to them only to have one person eat one while the other watches with a different treat. The first time they were out of frozen bananas my husband was given a banana that wasn't frozen and the chocolate was all melted and dripping all over the place. Definitely not a satisfying cold treat. We found out somewhere else sells them as well AND they are cheaper. Hope this place starts stalking up and freezing them ahead of time read more

Stopped by the chocolate factory for the first time, and it was a sweet experience. What I ordered: * Cookies n Cream Fudge -- Vanilla-based fudge with Oreo pieces mixed throughout. If you have a serious sweet tooth, this is a must-try, but for me, it was a bit too sweet -- almost like pure sugar. * Milk Chocolate Truffle -- Creamy milk chocolate center wrapped in a rich milk chocolate shell, with a smooth caramel filling. Perfectly balanced and indulgent. * Milk Chocolate Almond Cluster -- My favorite so far! Great balance of flavors with a satisfying crunch from the almonds. Service: The service was great. I mentioned it was my first time, and the lady behind the counter sweetly suggested I could get a thinner slice of the fudge -- such a thoughtful touch. Overall, worth visiting if you're a chocolate lover. I'll definitely be back to try more. read more

Rocky Mountain Chocolate Factory - Cookies n cream fudge - Desserts Near Me - San Clemente, California

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Rocky Mountain Chocolate Factory offers so many delicious treats. They have hand dipped chocolate covered pretzels, bananas, marshmallows, caramels and so much more! I love their caramel apples and the fact that it is connected to U-Swirl, which offers deliciously refreshing frozen yogurt! This time I got the dole whip and vanilla frozen yogurts, with some toppings and it was sooo good! I was surprised by the changing colored spoon - so inventive! In addition to all the incredible sweet treats, they also carry various gifts and stuffed animals too -- just a little something for everyone! read more

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Unfortunately I gave this place 3 chances and NOTHING changed. They charge $16,00 for a snickers apple but there is NOTHING on it. Even the girl behind the counter noticed. That's not fair to sell a $16 apple with just Carmel on it when you're selling it as a snickers apple. I buy the same thing at spectrum Rocky Mountain and it takes a few days to finish it. I tried to make this my go to place but they seem to not care about customer feed back. Every single time I bought it and said something, but it doesn't seem like those young kids that work there would actually take that to the manager for improvement. read more

I loved my caramel apples very much because they were delicious, nice service, and great ambiance, too. read more

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Who doesn't like caramel apples. Reminds me of childhood. I saw this place while shopping in the area. I got the caramel apple with almonds. The gal behind the counter asked if I wanted it precut. Yes, please. Also got a dark chocolate toffee bar. Yes, it all tasted good. Surprised I didn't buy more. Way too much too choose from. It's difficult to resist when you are surrounded by so many sweet treats staring at you straight in the face. No seating inside. This place is designed to order and go. read more

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Well the young girl is so I rude. They need to hire a better person for their store. We even gave a tip and never said thank you . Never again read more

Don't get the dubai bar... $20 and the kataifi in the filling wasn't cooked. It was like chewing on under cooked rice. Threw the bar out it was that bad. Giving them 2 stars because the chocolate was good. read more

Every time I go there the ice cream aka soft serve yogurt machine seems to be down. I feel that they should just remove it. read more

The crew is amazing and helpful. Yogurt station is self server BUT all the toppings are packaged in plastic containers due to Covid and honestly that's smart because ya know portion control. On a good given day before Covid, I would just keep coming on toppings but with Covid, thank god because I don't need that many toppings and sugar on the froyo. read more

It's always a treat to stop by any Rocky Mountain Chocolate store. The store is clean and the clerks are very friendly! The caramel apples are my favorite and I love the selection of bonbons; it differs from See's candies for me I can order almost anything here and enjoy it. Luckily, I left here wanting more (in a good way), so I'm sure to be back. read more

Rocky Mountain Chocolate Factory - Desserts Near Me - San Clemente, California

Everything I bought here was STALE! Would give this 0 stars if I could. Paid $10 for 3 things: chocolate covered Oreo, chocolate covered pretzel and s'more. Could only eat one bite of everything, only to find out they were all stale. The chocolate did not taste fresh, and neither did the inside of it. Not worth it. Very upsetting experience here! Will not be coming back for overpriced stale chocolate. read more

It's soo yummy was in town and craving something sweet... bumped in here and to top it off they also have U/swirl yogurt mmmm even better. read more

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So I'm paying $9 for an apple and your staff have the nerve to tell me that I can't pick the one I want? Ridiculous

Every time I go there all the employees are very friendly, Alexa helped me and she gave me her undivided attention, she thanked me for coming to the store and gave my little one a chocolate covered marshmallow for free, Thanks guys for your service during this difficult Covid time. read more

Chocolate is one of those things some might call a weakness because once you want some it will just consume your thoughts until you get it! Located inside that eye sore of a outlet mall in San Clemente you will find the Rocky Mountain Chocolate factory making all their delicious chocolate concoctions that is sure to give your taste buds a whirl! Their shop is pretty small pretty much consisting of a counter display of caramel apples and another display of all the chocolate you could ever want! The other side of the store is a frozen yogurt type of set up I'm not really sure if the two are related but they might be seeing they share the same space. The caramel apples are super delicious and come in some interesting flavors as they had a kinda apple pie one that was just super delicious as it totally tasted like an apple pie but with a apple inside and on a stick totally delicious! The candy counter had a bunch of different chocolate varieties some bundled with nuts in milk dark or sugar free mound of chocolate goodness! Of the sweet treats I decided to get a dark chocolate pretzel and wow it was rich and had a good crispy bite to it that totally hit the spot! This is a pretty cool little chocolate shop all though nothing really stood out as being totally amazing it did satisfy the chocolate craving well enough for me to be dragged around this shopping mall a bit longer. read more

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Order fudge and a peanut caramel apple here. Fudge is absolutely delicious and have to fight the urge to eat the entire pound all at once. The Carmel apple was good but needed more caramel on it. The apple was fresh and crispy so because of the caramel being so thin, the taste of the apple overpowered the peanuts and caramel. read more

Beautiful job! We ordered candy apples to give our employees for a Halloween treat. Pablo, the manager, was great to work with. Everything turned out perfect. Ordering was easy, they had good communication, delivery was on time, and the apples were festive. Our staff loved them. Great tasting too. Thanks for everything! read more

Rocky Mountain Chocolate Factory - Desserts Near Me - San Clemente, California

I had an awesome experience at this location. Not only was I greeted when I came in, Pablo was such a cool guy! Told him what I wanted. He offered to slice and if I wanted to go. Such a pleasant guy. Glad I stopped by. read more

Rocky Mountain Chocolate Factory - Just got my candy apple cheesecake and my rocky road fudge - Desserts Near Me - San Clemente, California

Staffs very friendly, store is extremely clean and the selections stocked at this location is better than all the other stores I've been to. Recommend you stop by to satisfy your sweet tooth craving! read more

If you're looking for chocolate and frozen yogurt, this is definitely a place to go ! Great staff and amazing chocolate to choose from! Great place to take kids for a sweet treat read more

Good quality chocolate smack dab in the middle of this san clemente shopping center. Staff was very quick to assist and noticed she was very enthusiastic. Very helpful and quick... I enjoy their fudge and also their caramel and marshmallow covered apples. Also unique to this location unlike others is they have frozen yogurt.... I had to do a double take but very good experience and really good chocolate read more

Rocky Mountain Chocolate Factory - Had to take a pic with the chocolate factory bear - Desserts Near Me - San Clemente, California

Terrible customer service. Went to buy an Apple Pie Carmel Apple, they had at least 10 sitting on the table but none in the case. I was told that I couldn't buy one because they are for tomorrow. Really? You would rather have a customer walk out the door than sell them the product you are in business to sell. I guess the girl working didn't want to have to make 1 more apple so her quota was met. Business must be amazing. What a terrible business structure. read more

This is a great place to go to satisfy a sweet tooth craving. This store certainly has a wide variety of various kinds of chocolate goodies to choose from, ranging from caramel apples coated with M&Ms, pretzel rods coated in chocolate, to the peanut butter cups. My favorite treat from this place would be the peanut butter cups. These chocolate cups are big in size, and also big in flavor. These peanut cups are quite good. There are other kinds of chocolate that I have yet to try, such as the fudge. The staff at this chocolatier are great, and the atmosphere is nice. The prices at this store are sort of high, but I would say that that is because of great quality of the different kinds of chocolates being served here. I would recommend this chocolatier to anyone looking to eat some great chocolates. read more

The worst store ever! We walked in, we were completely ignored yet we waited patiently until the blond guy who was pretending to be busy finally decided to help us. Everything we chose and he picked was just piled up on the counter, although I kept asking him to put everything in a box, then the blond girl who had ignored us from the minute we walked in but who helped everyone who came after us, came to see what was taking the blond guy so long. She told the blond guy to go help other customers and asked me to pay and then she ll box everything. I said NO, you box first then I ll pay so she picked everything from the counter and set it at the back counter and told us to wait for OUR TURN!!! That's when we walked out the store!! What horrible service, what attitude! Here I m, buying $20 plus worth of chocolate and this is how they treat us!! She is ready to bill us but not ready to pack and hand our stuff to us??? This is not even worth 1 star. They pile up all the chocolate on the counter and they expect us to eat that!!!! How unhygienic!!! I won't be surprised if this location shuts down soon!!! read more

Update your hours. It's 7:40pm on Saturday and you're closed. What a waste of a long drive for a craving

Rocky Mountain Chocolate Factory 1, has amazing customer service and 2, such good chocolate and froyo! it is to die for. i love it so much and go in for some chocolate or froyo whenever i can!! read more

Stopped in after lunch to look at the caramel apples and saw the Vanilla Fudge, I was a happy girl! The employee was very knowledgeable and cut 1/4 pound for me, it cost $3.85 and worth every cent!! This candy was smooth and melted in my mouth! Delicious! The store was meticulously clean and the cases of apples and candy looked perfect! The only improvement that may be made is to somehow lower the noise level. There were several customers talking and it seemed so loud! Even the employee made a comment! read more

Stopped in today and picked up some chocolates. Nothing was fresh. I was very dissapointed. There was a check in for a free caramel apple ($5 value). I can see why they were free - old. Yuck. I ended up throwing everything away. Looks like there are only a few reviews - maybe not enough customers so chocolate is going stale? On the plus side the sales girl was very nice and friendly. read more

Poorly run. No functioning computers now for three weeks- cash only. Owner leaves it up to young workers to solve. Don't bother with Apple Pay or credit cards- can't take them.They would not accept credit, only cash- no way to enter points read more

The customer service I received today on Sep 27 around 11am was excellent. He provided a great recommendation and was especially patient in navigating my crazy child. I love that you sell little toys for kids. Really great store, thanks! read more

Just purchased a fricken 9.00 apple with stale almonds. What a joke. Horrible!!! I will never go back. Total joke.

Must go try this sweet place out!! Once I walked in i was greeted by this young man named Herman, When i had trouble picking out a fudge bar he guided me to the most popular one's, I ended up choosing the smores. My fiance ordered a caramel M&M apple. Not only was it delicious but the customer service was phenomenal! I really enjoyed my experience and it's perfect for dates. read more

Hadn't had a caramel apple in years! My friend and I were at the mall and decided to stop in. My caramel apple a green apple that had almonds w/chocolate drizzled as well. While the apple was bomb, 4 stars b/c $8 is a bit steep read more

Rocky Mountain Chocolate Factory - Caramel apples at the beach with almonds and chocolate - Desserts Near Me - San Clemente, California

worst experience of a chocolate fudge... the only chocolate fudge that has no taste of chocolate!! pure mkt... u only buy once!!! not returning... sorry! no hard feelings but yea... Its all about tasting the chocolate! read more

I'm an employee at the nike store in the mall and Paola was very friendly in making conversation, and although I had already gone in a lot on my lunches, maybe now i'll do my breaks too :) read more

Always love when I'm going to get some frozen yogurt the workers always are so kind and friendly always love coming with my cousins after the car shows or when ever I'm around. It's always nice and clean when I go for a treat. read more

This store is really good I always come here for my chocolate and all my siblings love it they are really professional

Spent a bit over $20.00 for three pieces of toffee and four chocolate jelly sticks - overpriced and lousy taste See's toffee in a box is less expensive and much tastier Trader Joes sells a small container jelly sticks for $3.99 which are also much tastier Now I understand why there were no free samples Save your spending for See's , Trader Joes and Godiva chocolates read more

I just called this location to check to see if they had chocolate covered strawberries. Not only did I find out that they had a great deals for chocolate covered strawberries they also have amazing employees with great customer service. I have gone in multiple times before closing and every time that I have gone in they have treated me very nicely. I just spoke to Pablo on the phone and he took the time to get the exact numbers I would need to know for a couple strawberries, it truly meant the world that he would take his time to grab different sized strawberries and give me an estimate on how much each of them would be. After talking for a little bit longer and getting my name he greeted me and told me that he would put all of the things I wanted on hold to guarantee that they would be there when I arrived. Coming from someone that worked at a five-star hotel this is really some five star service. read more