I have reviewed before but felt compelled to shout out the service department again...after all the…read morestaff in service make or break a dealership as a result two people AGAIN deserve my humble appreciation...Christina is the front office will never leave you hanging will always follow through to get you in touch with your service writer! Christina is dedicated, smart, and just a beautiful person a tremendous asset to the company! Jeremy recently did some warranty work on my new SPORTTREK and because not convenient to bring my unit in came to my residence in Placitas on his own time, there is not an issue that Jeremy cannot address truly the best have ever met

I bought a used RV last November from this LESS than reputable business…read more When I test drove it, the belt was screaming and the a/c blew hot, I told the salesman and all was supposed to be taken care of before I took delivery 2 weeks later.. I also asked if they would replace the awning as it was literally held in place with duct tape. They said they would. When I picked it up i asked if they had fixed the belt and was told it wasn't the belt but the idler arm pulley. I asked if they had replaced it and was told no. They wanted me to take the vehicle home anyway and bring it back to get fixed. I did not...I picked it up a week later with no squeak, and was informed they were not going to replace the awning. We went camping the first time in april and now realized the refrigerator only works on propane mode, both air conditioners had completely clogged air filters, valves hidden and left off due to winterizing, only the deadbolt works on the door, RV dogs it up large hills, with only 50,000 miles on it, air con. in cab. blows hot. I bought a can of Freon, it wouldn't take a charge so I went under the RV and visually looked at the a/c unit and realized why it wasn't working. Half of the a/c unit had been removed. It was missing the pulley, clutch and belt. NO SENSE RV literally sold it to me that way. Anyone inspecting that vehicle would have caught that. For all I know they are the ones that removed all those parts to stop the squeak? I get a extended warrantee and I brought home a vehicle that had issues BEFORE I bought it. Stay away from this business, they are not a reputable business. They sell you a vehicle with problems, and a extended warrantee. So they have you take possession of these problems, have you take it back later so they can CHARGE the warrantee company instead of out of their pockets, at the customers inconvenience and expense. I will be filling a complaint with the state! Can a business anymore just do the right thing?!?! When i looked at the RV the windshield wipers were SO bad that the rubber was hanging off the blades. When I picked it up, there was the same wipers. Number one that is a safety issue (state violation), number two it would be just good customer service to replace that before delivery. THEY DONT CARE! I should have went up the street to Camping World. I would suggest the same to anyone else if you want to avoid things like this. Oh yes, my warrantee has a $200 deductible per visit. So now I get to pay $200 minimum for a vehicle i just bought with pre existing issues! They totally dropped the ball with this customer....BEWARE.

Cannot thank Tony Jr. & Tony Sr. enough. While getting ready to go on our Memorial Day weekend…read morecamping trip we discovered a catastrophic weld failure on the tongue of our camper on the Tuesday before the weekend at 4pm. I got a recommendation for this shop and Tony had me bring it over by 4:45. This team got a big welding job done by 5pm on Thursday. Not only did they save our camping trip they saved our camper. Huge shoutout to both of the Tony's. Cannot recommend this shop and this team enough. Wish 6 's were an option!

I wanted to get a receiver tube put on the back of my camper. I called Tony and he told me e to…read morebring it by so he could look at it. I went over there the next morning. He looked at it and gave me a price. He told me they could install it that day so I dropped the trailer. He called later that day and told me it was ready. It was just what I was looking for.

i recently had my truck looked at by their facility and they made sure to point out all other…read moreissues but the ones they fail to mention that they had a hand in. they are not a good shop that will take responsibility for their own issues that they missed but they will definitely give you a quote double priced for other issues than Cummins.

! CHECK ENGINE Alert dash light came along with sharp drop in MH power 40 miles East of Albuquerque…read moreimmediately before eastern summit climb and long, steep down grade into Albuquerque. Stopped on I-40 shoulder, Friday afternoon 3:30pm and googled/contacted Cummins Sales & Service of Albuquerque asking to speak with a tech if possible. Was immediately connected to 'Mike' (actually ultimately spoke with two different Mike's' over 2 calls) who both carefully explained various possibilities but without knowing the system codes(s) generating the Alert couldn't provide definitive solutions and recommended we drive (limp my word) to their facility Monday for 12 noon appointment. After a slow journey on old Route 66 and arriving at Cummins I met with Service Coordinator 'Tanner', very possibly the most kind, calm, knowledgeable and detailed Service individual I've ever experienced in my 80 years. After explaining the codes obtained from the MH he explained the problem and recommendations for correction, including estimated costs. I approved the work to be performed which ultimately would take one to two days depending on part availability. They allow us to remain in our MH overnight in their secured lot with electricity. Tanner was successful in locating and obtaining the part from another Cummins Service Center that afternoon and had it the next in Albuquerque. Tanner kept me informed along the way regarding both parts and service progress and never minded an interruption if I had an inquiry either. The bad part was replaced along with having another service I requested completed and we left the facility at 5:00pm Tuesday afternoon. WOW WOW WOW Although life's hiccups don't always go as smoothly as my encounter with Cummins in Albuquerque I must shout.......... MY EXPERIENCE WITH CUMMINS, TANNER, MIKE and TECHNICIAN STAFF ABSOLUTELY COULD NOT BEEN BETTER...PERIOD!!! THANK YOU

This group of wonderful people go above and beyond every time! I wouldn't consider taking my camper…read moreanywhere else. Fast, efficient, reasonably priced and always helpful. Highly recommend this business!

Best rv service ever…read more Came early identified problem in no time and the repairs were fast and reasonable in price My best rv repair experience

Went all the way from Colorado to Albuquerque to visit this RV dealership. We initially came to…read moreview one specific unit, however, after saying that unit we knew we weren't really interested. Ricky was very good about just showing us other units 'just to see'. On our way home, we decided to go ahead and proceed with one of their Alliance Delta units. Everyone was very helpful in assisting us even though we were in a totally different state and we had no issues at all picking up the unit.

Just bought a Lance Camper from a friend. When here as they are the only official dealer for Lance…read moreCampers. Staff were very helpful in selecting the part I needed. I am very happy with the product & customer service skills or the staff. I will keep coming back

Developed a leak in our Airstream. Contacted Airstream of New Mexico explaining we were four hours…read morefrom home and would like to leave our Airstream with them for service when they could accommodate. Spoke to four different people who simply could not or would not understand we were not in a position to wait days to drop off trailer. We completely understood it may take days to start the repair but for this inept business to not allow us to drop off are Airstream insisiting that we would have to just stay in the area until they could accept our Airstream IS RIDICULOUS, a blatant refusal to provide basic customer service. BOOO AIRSTREAM OF NEW MEXICO you could do better, you chose not to provide basic customer service. This is a far cry from the previous owners of Airstream of New Mexico who have since retired and sold their well run business to these unresponsive goons. BUYER BEWARE CUSTOMER SERVICE NOT FOUND HERE

Airstream makes great trailers bu their vans are totally unreliable. The Rangeline I had major…read moresoftware issues from the first trip. Then I traded for an Interstate GT and guess what? Went to pick it up and the Timberline heating system and TVs. Did not work. There were similar software glitches as the Rangeline. All these things should have been checked out in advance and corrected before delivery. They couldn't even tell me where the low water drain was located! very dissatisfied.

Tom and his crew were great. I needed some add on items for my new trailer and everything was done…read morewithin a week from when I walked in the door. I wanted to buy an expensive item and was talked out of it with an explanation why I didn't need it. It saved me hundreds of dollars and was less profit for them. It was the best service that I have gotten from any RV dealer or service person I have ever worked with. I will be going back.

I've never left a negative review for any business, but this situation really warrants one. I…read morepurchased a used motorhome from Tim's Toys over two years ago. I have never taken possession of it. There was an issue with the front windshield, which kept popping out at the top corner. They replaced the windshield, but the problem continued. They took the motorhome to Tom's RV Service for further assistance. It turns out that this problem is inherent to the specific model I purchased. Tom did some research and found a remedy, which involves welding some cross braces to the lower framework. Tom repeatedly gave reasons why the work was not completed. One of which was valid and I understood that specific delay. However, that was several months ago, and the work still is not done. This is not the first time a delay has happened to me at Tom's. Several years ago I took an older motorhome to him for repairs. He sat on it for over a year before work was even started on it. I do NOT recommend Tom's RV Service. Take your business to Statkus RV Repair.

We took our Keystone RV to Myer's in Albuquerque, to repair our a/c unit. Keystone referred us to…read morethem. After paying a $500 diagnostic fee and waiting several days we were told they are not a Keystone dealer and do not receive service updates. After. 10 days, In Command sent them instructions on how to fix it. Half an hour later and over $700 our a/c was working.

I want to personally thank the service department for my recent experience at Myers RV Center. A…read morerecent hail storm knocked the vent covers off my camper roof leaving the interior exposed to the weather. In addition, all the exterior marker lights as well as the taillights were destroyed by the storm. Despite having a full service roster, they were able to squeeze me in, on short notice, thereby saving my seasons elk hunt. Now I know they can't always do this, and most places would not even try. They didn't have to take on this last minute rush job but they did. They even made time to do extra necessary repairs. This is my second exceptional experience with Myers RV Center. Last year they replaced my wheel bearings and brakes. They are professional, trustworthy and do immaculate work. They even vacuumed the debris from inside the trailer, which they totally weren't required to do. I am so grateful to Myers for taking such good care of my camper. And by the way, my rig is an older model. It's not all shiny and new but they treated me like a valued customer just the same. Myers, you have an amazing team and a work ethic that is so rare. I highly recommend Myers RVCenter for all your camper needs. They are knowledgeable, trustworthy and they do excellent work. Your team rocks! The communication was flawless. Repairs completed faster than expected. I am an older single woman, and my experience was flawless. I definitely expressed I was more concerned with functionality over making it look pretty, but guess what? I got both. Definitely breathed new life into my camper and preserved it for years to come. My sincere thanks to all involved. Thanks for recommending having the roof resealed. I feel so much better knowing the work was done correctly. And everything stayed dry as a bone during these last couple of storms! Your extra touches did not go unnoticed! Best Regards, Mikki Avis