I gave myself a month to see just how angry I still was while under Dr. Jenson's care, but it's stell a ten out of ten. I took a great deal of time explaining my phobias and just how badly the root canal that didn't fix the problem I was still experiencing and thought I'd made myself understood. But when Dr. Jensen, who was taking care of the sedation walked into the area, he asked "Has anyone taken a medical history?" and when the nurse handed him my chart, he didn't glance at it for the length of time it took to hand the chart right back to her.
I saw that, and I tried to explain my medical history to him verbally. He didn't understand. The first half of the treatment wasn't bad; I was awake and aware throughout the procedure, but when the sedation wore off during the second half and I started to panic, things went from bad to worse.
And as it always happens, the moment you start panicking, all the care and compassion immediately dried up. Again, as long as nervous patients don't act nervous, dentists are great with nervous patients. I did everything in my power to explain my medical history and Dr. Jensen didn't even read my file before putting me under sedation. If I were you, I wouldn't trust him with a feline tooth scaling. I had my partner call and complain as soon as it happened and while the assistant apparently took a lot of notes and told her they take this very seriously, nothing was done about it. I don't know how much an apology would have helped considering how long I spent in tears in the chair. I cannot believe they teach people that you don't need to read a medical history before sticking a needle into a patient, but apparently, that's a thing.
Dentistry is already highly stressful for a huge population people. If you're at all nervous, this may not be the place for you. I was treated like a problem patient the moment what tiny bit of sedation I had worn off. I was told it was almost done three times when there was actually drilling left to go. Nobody explained anything to me. And at the end of it, Jensen had the audacity to tell my wife he didn't know how much of the torture I would remember. Medical histories are important for a reason. The important aspect of my history was written on the second page. Without even flipping through it to check, it might as well have been written in ancient greek. Phobias are supposed to be irrational fears. Doctors like Jensen makes the fear of the dentist a perfectly normal reaction to have. Even with fixing the tooth, for how terrible I felt in the car, I'd give zero stars if I could. read more