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    Rocky Mountain Glass & Shower

    3.0 (2 reviews)

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    2 years ago

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    7 years ago

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    Nex-Gen Windows & Doors - The current broken window.

    Nex-Gen Windows & Doors

    (17 reviews)

    Worked with Ted Rajewski at NEX-GEN and it was a good experience. He was patient with my mom, who…read moreis elderly, and went over everything with her more than once until she felt like she understood what she was getting. He didn't talk down to her or try to rush her into anything, which I appreciated. Easy to get ahold of too. Would use them again.

    Having your window pop and shatter suddenly without cause is a startling experience but what is…read moremore shocking is the absolute horrible customer service and blatant disregard for their warranty and care for the customer. And that is what sold us on this company. We have had one of the 2 shattered windows replaced but it took around 6 months to get it done. And this one that is still broken and waiting to be replaced... we have been waiting nearly a year and can't get a call back or an update. To add to the troubles, the initial install ended up being awful. It looked great for a bit but all the windows have gaps and dirt and air pass through and they are a MESS!!! Mike from Nex-Gen came and walked through everything and agreed the installation was not good. And he promised to get the replacement in quickly for the broken window and would fix all these install issues and wrote everything down and apologize but, that was nearly 5 months ago and we have called and have gotten NO response. My husband calls the company and NOTHING is ever done. We don't even get a phone call back, they say they are checking on the order and will get back to us. Good thing we don't hold our breath. This so called lifetime warranty is a joke! It is only good IF the company actually calls back and actually follows through. And what is so maddening, the warranty and good customer service is what sold us. Talk about bait and switch.

    Fair and Square Movers - This cost me $75 extra for being "long distance" from the truck.

    Fair and Square Movers

    (43 reviews)

    I have moved literally all over the country and multiple continents and I have never been more…read moredisappointed in a moving company than I have been with All Over The State Moving & Storage. This company was contracted by Alliance Van Lines, the company I originally signed a contract with to move my furniture. Day 1 things started wrong. The truck that was to pick-up my furniture broke down and no one bothered to even let me know they were having trouble and would have to reschedule until I contacted them to find out if they were on the way. They rescheduled for the next day. I receive a call saying they are running late once again and need to change pick-up time. They finally arrived and I was then charged additional fees because they said that my items were a heavier weight. The worst experience was on delivery day. The delivery company moved the date and time of delivery three times. Each time delivery arrival time kept getting later. The original schedule was for Sunday, June 7th at 11am. They finally arrive on Sunday, June 7th at 6 pm. They assess the loading dock of my apartment building and let me know that it is too small so we decide on an alternate location. The team then measures the new location to ensure the truck fits and the distance it will take to move the furniture from the truck to my apartment. The extra feet it takes to move my furniture into my apartment is an additional $362. So we get to my apartment and the delivery team wants payment. This is before I even see the truck and even before I can see that my furniture is actually on the truck and I am not being scammed. I ask them to pull up to the new location spot and allow me to ensure my furniture is on the truck. They tell me, "No we cannot do that we need payment first." I proceed to let them know that I do not intend to give payment until I see both the moving truck and my furniture. They disagree and proceed to leave my apartment. A few minutes later I get a call from the supervisor. I tell him the story and I then receive a photo of my furniture on the truck. I then meet the delivery team and make the payment only to find out that I have to pay yet another fee of $125 because they had to wait; when the only reason they were waiting is because they decided to leave my apartment after they refused to allow me to view my furniture on the truck. The boxes that were offloaded were pretty damaged and beat up. In the initial assessment, I had a broken lamp and several broken bottles that leaked onto other items. During Unpacking I noticed even more damage. My couch was ripped, floor lamp glass globe broken, broken 3 drawer storage container, broken figurines and when they unwrapped my couch and loveseat, they left all the garbage in my apartment. To add insult to injury, they asked for a tip. I only provide tips for great service and this service lacked greatness on multiple levels. Moving is a stressful time for most and All over the State Moving Company is not a company you want to choose to work with during this stressful time. They do not take care of your belonging and their customer service is horrendous. Go elsewhere for better service because you will not receive it here.

    WORST MOVING EXPERIENCE WITH THESE GUYS…read more DAY 1: I got a quote from these guys based on equipment I submitted to move. This guy Tommy promises that the quote will not be exceeded and will deliver my things in 5 DAYS Day 2: Moving guys show up. The supervisor checks all my equipment and notifies me that the sofa recliner and 2 seat recliner is not included in the quote. BUMMER. I showed him the quote which includes both "sofa recliner and 2 seat recliner" (see attached image). He argued with me that sofa recliner means a recliner chair in the quote. This supervisor guy said I can talk to this Tommy guy who sold me this shitty quote. Tommy doesn't answer my call and tells me to negotiate with that supervisor. WHAT A MESS. Alright, I agreed to pay $400 more for the sofa recliner. Day 7: I checked on the status of my stuff. I was told my things are still in Houston. BUMMER AGAIN. Day 10: No updated on my stuff or delivery date. Day 15: finally I get a delivery date. Day 18: I get my stuff. In summary, I was ripped off in both ways. Money and delivery time. All these guys speak are lies. I never will recommend them to anyone

    Rocky Mountain Glass & Shower - glassandmirrors - Updated September 2026

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