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    Rocky Point Jewelers

    3.4 (7 reviews)
    Closed • 10:00 am - 5:30 pm

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    Jared

    Jared

    2.2(52 reviews)
    3.4 mi
    •$$$

    Very disappointed in my experience. My husband purchased a necklace as a gift for me. He purchased…read moreit 60 days ago. It was similar to a necklace I already own, so I went in today to exchange it for something different. I had intended to add money and buy a ring to replace one I recently lost. Apparently, there is a 30 day exchange policy that neither I, nor my husband realized. Even though I was willing to purchase a more expensive item, the hauty sales woman said too late and refused to credit the necklace towards another item. This policy makes no sense- especially since a brand new necklace- it was clear I had not taken it out of the box - could easily be sold again AND i was willing to give them more money for another item. My husband had purchased a number of other items at the store for me in the past, but never again. Jared - you have lost our business.

    My son went to Jareds to purchase a titanium Bulova watch ($900). He showed the saleswoman C the…read morewatch he wanted on his phone and she took watch code; she explained that they didn't have the one he wanted in stock but could order it. He only had cash and she explained it needed to be put into a gift card so that purchase could be made on website. The transaction was done and she said it would be here by Feb 19th and he could pick it up at the store then. (which was half hour from his house). As we walked to the car, he checked the order and realized she ordered the wrong watch AND put the order in his middle name. Saleswoman C could have shown him the watch before purchase was made to make sure it was the correct one and put the order in this correct name. Went back in and she cancelled the order but told him she couldn't give him back his money since it was on a gift card that he needed to call customer service. We sat in our car in the parking lot for 45 minutes, attempting to get a refund check, while finally being told that we needed to go to the store to have the saleswoman contact customer service so they could verify the information. Went back in the store and was finally noticed, (considering it was the third time we were in there) Explained the situation to saleswoman C and she immediately got the manager. No apologies or follow thru, put her coat on and left. The manager was very sorry (and very nice), connected with customer service and within 10 minutes the cash was back in our hands. This morning, my son received an email from customer service telling him he didn't need to go to the store but needed to get in touch with "Michael" whose order it was, so they could talk with him before giving a refund check. Just a mess, and very disappointed in the saleswoman and Jareds customer service. My son went to another reputable website, purchased the watch and it will be overnighted to his home within 2 days. You just lost our business.

    Photos
    Jared - The ring!

    The ring!

    Jared - Lots of beautiful jewelry to choose from

    Lots of beautiful jewelry to choose from

    Jared - Pandora

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    Pandora

    Rocky Point Jewelers - jewelry - Updated September 2026

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