This place has next level customer service…read more From reading the reviews, we knew this place had bad customer service but it ended up being worse than we expected even knowing that the service is bad! From other reviews, we knew that this place would sometimes close hours early when they felt like it. Not wanting that to happen to us, we called before driving there (we were ten minutes away) to ask if they were open and, at 3pm, they said they'd be open until 6pm. When we got there, they said that they were closed. They literally decided to close and then closed in the ten minutes between telling us they'd be open for three more hours and when we got there even though we told them we were heading there and would be there in ten minutes. It was truly an unparalleled customer service experience. Although this place is the most conveniently located canoe & kayak rental place near where I live, they're not actually more convenient than Burnaby Canoe & Kayak Club (off Burnaby Lake), Rocky Point Kayak, or Deep Cove Kayak, if they can't be trusted stay open for ten minutes when they say they'll be open for three hours.

We used Social Shopper coupon for $20 (2 person pedal boating for 2hrs)and booked today at 10:30…read morefor boating. Weather looked like it'll rain, but it only looked cloudy when we went. We were greeted by friendly staffs upon walking in and my sister signed agreement prior to boating. Pedal boating was definetely fun. We saw other folks kayaking, pedal boating like us and few were fishing on pedal boats. Also we saw ducks and blue heron. It was a great experience for us since we've never done pedal boating.

We had a great experience today paddleboarding on Granville Island with Simon! He has knowledge…read moreabout the Vancouver like no other! Thank you for making this experience so special for my daughter and I. Tina & Ria

If I could leave more stars I would! We did the UNESCO Biosphere & Bowen Island Boat Tour. This was…read moreeasily the best outdoor adventure I've had all summer. Guaranteed thrills on this zodiac boat tour! Wow..talk about an adrenline rush! This was basically a high speed thrill ride in a jet boat with amazing scenery. Life is always better on a boat! I was literally just having the time of my life!! 3 hours of pure adrenline and jaw-dropping views....speeding across those waves felt like a roller coaster on the water! Zooming down the ocean, wind in your hair, sun on your face...you'll have the time of your life!!! The adrenaline rush was unreal, and the views from the water were stunning. Still buzzing from the speed, and sprays. And let's be honest, seeing Van from the water is absolutely epic. You rediscover the city from a completely different perspective. The experience is a total thrill -- high speeds with the sun and wind in your face, plus those mini splashes of water that make it feel even more epic. Vancouver's coastline is stunning, but seeing it at high speed is a whole different experience. We felt safe but totally exhilarated. From the moment the ride started, the speed, fun turns, and splashes of water made it so exciting. The ride itself was an absolute adrenaline rush! Speed, excitement, and so much fun from start to finish! The speed, and scenery were all unreal. We had so much fun from start to finish -- adrenaline, laughs, and nonstop excitement. Shoutout to Jessica for the top-tier communication! Her communication was exceptional leading up to the event which made the whole process smooth and stress-free. Huge kudos to our driver Ray for his great sense of humour and keeping the vibe fun the whole ride. The energy from Ray was fantastic, keeping everyone hyped up and laughing the entire time. Definitely hope you get Ray as your driver! He clearly knew exactly how to make the ride exciting while keeping it smooth and controlled. Ray's energy, charisma, and knowledge about Van were truly impressive. He didn't miss a single detail and made the entire tour feel engaging and special. Thanks to him, you really feel like you get to know the city, because he shares so many interesting facts about every place you pass. It's not just a boat ride - it's 3 hours of thrills with incredible views at every turn! The boat then stopped at Bowen Island and the tour includes ice cream on the island. It's a little escape from the busy everyday life! Life just moves differently here! I could get very used to this island time thing! I can't think of a more exciting way to experience Vancouver's scenery! We got to feel the rush of speed, soak up the splash, and experience Vancouver from a whole new perspective. We cruised through the Howe Sound, felt the ocean breeze, and took in unbeatable views of Vancouver! Speed, waves, water splashes...full-on adrenaline rush! If you're looking for something unforgettable to do before the summer ends, you need to come experience this! Some moments are best experienced from the water!! Hands down, this is one of the best experiences to have in all of Vancouver. If you're looking for a fun, high-energy adventure on the water, this is absolutely the ride to take. If you are hesitant to book this tour, I am here to tell you to just hit that reservation button.

I rented 2 single kayaks for 2 hours online. It was easy to do and to get all the paperwork out of…read morethe way to begin with. We got there about 15 min before our scheduled time like the email said to do and they got us started with a life jacket and paddle. They asked some questions like if we had kayaked before. He then took us down to our kayaks and the water and gave us instructions and a demonstration. Because it was a little windier today he was suggesting where we should go. It was helpful and appreciated. We had a good time out on the water and stayed dry for the most part! Looking forward to renting from them when I am back next time.

First time visiting here from California. I booked sunset tour with small groups. Lovely ocean…read moreviews and healing myself. We have the best instructor She is really great on teaching. I am not sure how to spell her name S. Highly recommend this place, great for people who are solo travel, join with any tour here. I will definitely come back again

Really awesome crew! I've taken both CanSAIL courses and recently enjoyed a group sailing tour…read more Skipper Maren was the best, and shared so much good knowledge on the craft. But also, made our experience really enjoyable. The sail boat 40' newer generation, was really well kept and clean. Snacks! Oh we didn't expect that, that's a bonus. Recommend it to anyone wanting to experience Vancouver's Burrard Inlet.

Thorough, fun and educational instructors that give you the confidence to sail - flexible schedule…read moremakes it easy to learn, not to mention the location is beautifu!

We had a great experience. We took advantage of their early bird deal where you buy two hours and…read moreget one free. They had us arrive at 10 AM with the rental lasting until 1 PM, though we had to watch a 20 minute safety video and get lifejackets and everything so by the time we got in the boat and started off, we had about 2 1/2 hours left. I guess that's why they give you the third hour free? Fuel was extra though, which we didn't realize. Regardless, we felt it was well priced compared to other places where renting a boat could be double or triple the price. our boat was clean and looked practically brand new. We really appreciated that there was a cover/canopy on the boat to give us shade. We had amazing weather and the whole trip was lovely. I would definitely recommend doing this.

We were able to walk up on a summer day and book a boat for 8 people! What a great way to see VC!read more

Very bad business practice…read more We booked a 3pm tour. It was the last day that we are in Vancouver, we would be flying home that night. At 1:45pm, after we have planned our whole day around the excursion and checked out of the hotel in preparation of this tour, Sea Vancouver office called and said they are cancelling my tour because they "need a minimum of 4 people and only 3 people booked". I explained that we are leaving the city that day, and we planned our whole day around this, and if there is anything they can do. It is unreasonable to only notify me 75 minutes prior to departure time - we were already on the way to the departure point! The only thing they said was that they will refund me in full (I'd better hope so since you cancelled it with incredibly short notice!) I understand that it may not be economical to operate a tour based on fixed cost, but this was NOT written anywhere when I booked it on the official website, but they were happy to take my money when I booked. The confirmation email stated "We reserve the right to delay or cancel a departure for events beyond our control (e.g. adverse weather conditions, technical or mechanical issues, etc.)" -- well, operating a boat when there are "only" 3 paying customers is definitely in their control, they just choose to screw over their customers. This has put a really sour taste on my trip to Vancouver. I would encourage everybody to stay away.

First of all, I would highly, HIGHLY recommend this for all! Specially if its your first time in…read moreVancouver or have not been around the harbor! This was our first time in Vancouver, and whats not a better way to experience it than by taking a boat tour! We honestly planned this boat tour super last minute, so we called a few places, but they were all closed. Fortunately, Sea Vancouver still had tours going out until 7pm which was the last one! The lobby is located in the Westin hotel and the ride is 90 minutes long, which takes you all around the harbor of Vancouver to the English Bay! There was so much to see at the waterfront and we even saw a few dolphins along the ride! We were hoping for orcas too but maybe next time haha. Overall the boat tour was absolutely amazing! Terry our captain, made the experience super educational a fun! Love that guy! Thanks Cap! And thank you Sea Vancouver!

In short: Professional and Awesome. Thank you so much to the whole staff, especially Inge and Jim…read morefor their dive instruction. The longer version: I had to do my PADI cert twice due to administration issues overseas. Comparing my previous experience to Dive Locker, the Dive Locker is way more helpful and professional. They guide you through every step of the process, and it feels like a well-oiled machine. I can't imagine a better way to get your cert (even though the ocean here is really cold). By the end of the program, even students that were struggling had a strong grasp on how to dive. There's no judgement at all. I didn't think I'd enjoy coldwater diving as much as I did, but on my final dive I got to see things underwater I never knew existed here; Giant anemones, massive star fish and tons of cool fish. If you can get through the training and stand the cold, it's definitely worth getting your cert with Dive Locker.

I did business with Vancouver Diving. The service was excellent. I have sent several emails…read morerequesting information. Paul and Riley responded quickly and were patient with me. I recommand it.

Rented 18 foot, 90HP boat on 6/2018. We had a great time boating up to the north east and viewing…read moreall the big ships, water planes landing, and scenery. The boat was clean well maintained and easy to drive. We had 4 adults and one child and it performed well as we motored abound for 2 hours. We brought food from the local market and jackets which made the trip even more enjoyable. The staff was helpful in describing where to go and how to operate the boat.

We thoroughly enjoyed our boat rental and our boating trip through Coal Harbour and around Stanley…read morePark. Customer service was great. We were given life jackets and since we aren't necessarily seasoned boaters, we were given a run-through on how to operate the boat. The boat was in good clean condition. Our daughter went with us and they had a life jacket to fit her. My only gripe is that we didn't rent it for a longer duration! We will definitely be back when the weather warms up!