We were highly impressed by the service provided by Jenni Durgin. She was very quick to respond,…read morehighly knowledgeable and efficient, and very easy to work with. We had an absolutely fabulous experience!

When I reached out to Jenni and the Satushek team, my husband and I weren't even sure we were going…read moreto buy in Bellingham - it was one of two locations we were considering. I just wanted to establish a relationship with a realtor in case we did see something we liked. Jenni was perfectly fine with that and we had an excellent chat, establishing what we were looking for and promising to keep her eye out. As it happened, a property that we had been interested in returned to the market two days later and I reached out to her to ask for a video walkthrough. She was able to do that quickly enough for me to see it before we were out of contact for the weekend, which let us make arrangements as soon as we got home to come up and see the house in person that next week. When we had questions about the house, she went above and beyond to get us answers, including tracking down information the seller's agent should have provided (but hadn't!). Once we put in the offer, she made getting through the inspection process easy, especially for someone coordinating it from out of state. She was able to get estimates so we could ask for a reasonable amount of credit on the sale and all of the folks she has recommended have been top notch. We were able to close early in a large part because of her work and she made the whole experience smooth and easy (or at least as easy and stress-free as buying a house from two states away can be!). We're very excited to move up to Bellingham and start the next chapter of our lives and it wouldn't have been possible without Jenni.

I will never use or recommend Petruzzelli Inc to anyone. After my mom passed away on Mother's Day…read morelast year, I inherited her home. Because of the overwhelming memories of both my parents, I made the difficult decision to sell. I had never sold a home before and made it very clear that I was placing my full trust in the agents to guide me through the process. Dominic and his team assured me that I could trust them and that they would handle everything properly. Once we received an offer, the process initially seemed to move forward normally. The buyer's lender required an appraisal, which is standard. However, after the appraiser visited the property, communication stopped. Neither agent heard back for an extended period, and the situation quickly spiraled into chaos. Deadlines were suddenly at risk, stress escalated, and everything became frantic. At the same time, I had just undergone major arm surgery. Instead of being able to focus on recovery and packing, my wife and I were thrown into overwhelming stress trying to manage the uncertainty. We had to cancel our U-Haul reservation and halt packing because we didn't know what was happening. The delays were threatening the closing date and also impacted the property we were purchasing. To address the delay, my agent, Corissa, told me that Brianna would draft a 10-day rent-back agreement to allow my family time to finish packing and secure another U-Haul, and to help align with the extension on the property we were purchasing. I agreed and, once again, placed my trust in the team at Petruzzelli Inc. That trust was completely shattered on closing day. I did not receive my payment until late that evening. Then, on Monday night while heading back to the house, I received a casual phone call from Corissa that left me in disbelief. When I asked about the agreed-upon 10-day rent back, she stated that it was never happening and said, "Oh, I forgot the arrangement," followed by laughter. I went into a full-blown panic attack. I immediately called Dominic, who downplayed the situation and even went so far as to call me a liar over the phone. The following day was filled with frantic calls, offering no real comfort or solutions. Corissa later apologized, but Dominic eventually called back and admitted, "Upon looking back through the paperwork, it appears we dropped the ball regarding the 10-day rent back." Because of this admitted failure, my family experienced significant financial hardship. We lost personal belongings and precious inherited family heirlooms that were left behind under the belief that we had additional time. Being told statements like, "If you flip the property upside down and what falls out, you keep," turned out to be completely untrue. I have politely requested full documentation, including emails, text messages, and the specific paperwork Dominic referenced. Despite repeated requests, I have not received everything. Instead, I have been told they have provided all documentation and that I should essentially move on. Everyone has the right to share their experience. Mine was one of emotional devastation, broken trust, and what I believe was a serious breach of fiduciary duty. During one of the most vulnerable times in my life, I relied on this company to protect my interests. Instead, their negligence caused chaos, financial strain, and the permanent loss of irreplaceable family items. Looking back now, I strongly believe Dominic may have tried to bribe me for silence because of their negligence. Based on my experience, I cannot and will not recommend Petruzzelli Inc.

We had the best experience selling our home. Dominic and his team went above and beyond helping us…read moreprepare our home for sale! They kept us informed at every step. We are so happy! Aloha

Horrible experience, even worse customer service. Never had someone be so rude to my girlfriend and…read moreI over the phone. Would not recommend this company to my worst enemy. Could not tell me a legitimate reason why our application got denied. (This is just the rental department not sure how the reality department is.)

I have to say, for a small place like Burlington these folks sure have the nerve to leave a house…read morein this condition. How tacky and disrespectful towards to buyer of the home and my agent too. Then they have the nerve to leave their sign in front of my house. I made sure I took the time out of my already busy day while going through a personal tragedy to drop off their sign at their office. We specifically asked to completely empty out and clean the house. There was stuff left behind in every single closet and room of the house. Beer caps in the fireplace and a huge bin that they left behind for composting (full of compost waste), plus a dead Christmas tree. But they took their fridge, left us with a broken washer and dryer (which they added on a value of the house and ripped out wooden garden table leaving huge bold spots in the grass. Last time they raked the yard or mowed grass here must've been weeks ago.They said that they would fix the bathroom drain (that was part of the deal), they only must have pulled out the hairs from it. It's still not draining properly. My agent had to go back to the house before signing and rip out the shelves that we requested to be removed. It's a small house and there're already not much room here. We moved across the country with the military and we have plenty of our own stuff. We gave the seller and their agent plenty of time to fix everything and clean up. Took us over two months to close on the house, that's ample amount of time to leave the house looking decent.

Ed Finlan is the definition of a strong Realtor. He knows the business, the market and possesses…read morehuge people skills. Common sense and integrity combined with an incredible work ethic, sets him apart from the average Realtor. One other thing, he produces. Charles Kent Holyoke

Buyers & Sellers Beware!! This was the worse and most…read morestressful experience ever with a real estate company. I'm completely mortified about the way we were treated, and manipulated. We felt extremely mislead, bullied, were given legal advice on multiple accounts and other extremely unethical practices. They pretend to care, but really don't. Very two-faced. The "supervisors" are not any better, they are a joke and don't follow through with a single commitment they make. An alarming fact, the supervisor told me that they deal daily with unhappy clients with their agents!!!! Seriously, daily???? That's a major red flag. Go to John L Scott or Remax, but don't use these guys. I wouldn't even give them a single star, more like 5 thumbs down

Kristine was very helpful and we appreciated all that she did to help us sell our property. She was…read morevery nice, knowledgeable and quick to respond to texts or phone messages. Thank you for everything Kristine!

Kristine helped me to find my dream home in Anacortes. She listened to what I was asking for and…read morekept an eye open for that type of property. She was able to alert me to a property as soon as it came on the market, and we secured the property within 24 hours which was necessary in this very tight housing market. Kristine is excellent to work with. She is very knowledgeable about the local market and has many contacts to help secure services both before and after the sale. She is also a genuinely kind and caring person and someone you will want to work with.

I needed to rent my house and went looking in the phone book for a real estate agent to manage my…read moreproperty. I really lucked out when I found Jim Lyons at Century 21. He has been doing rentals for years and really knows his stuff! He is easy going and very helpful. As a first time landlord, I had a lot of questions. He helped me though the process and made it almost seem easy. I have been with him over 6 years now and he has helped me not only find a great tenant but also with the any issues that have come up. I think he does a great job and would recommend him to everyone!

Their rental management service is horrible. No communication. My rental was filthy and damaged…read more James allowed the renters to walk away with the bulk of the damage deposit and was more upset that the renters chose to use another firm when buy a house. The contract with C21 called for on site inspections twice a year. In nearly four years, their rep admitted that he only came out once.