Graham who runs this location is awesome. We have rented from him twice. He makes the whole renting…read moreexperience fast and easy. They've had cars available with a couple of days notice. The location right on South Wadsworth is so convenient for us. All in all a great experience.

The guys here were very kind when explaining things in detail at pick up and at drop off.read more

We waited for over 1.5hours! We had to be somewhere but missed it because of how slow they were…read moreworking!

The team here is amazing. I last minute needed a car rental after my car battery died. The process…read morewas seamless, and pickup and drop off was as smooth as can be. Will definitely be back if I ever need a car rental again in the future.

The person that picked me up from the car collision spot was super nice. That being said, the rest…read moreof my experience left a lot to be desired. First of all, I had a reservation time but had to wait for the car to be cleaned and ready. Even then, I didn't think the car was cleaned that well... The car play in the car doesn't really work. I wasn't the only one who tested it and it freezes or has a really hard time connecting with the USB plugged in. I was better off using my phone holder add-on, which was disappointing. The car needed maintenance in 600 miles and because I needed this rental until my car was repaired, it felt like another thing hanging over my head. Lastly, I had to fill up the air in the tires a few days after I got the car...I suspect a leak from the last driver. I feel like they could have done a better job checking and maintaining the car, so I'd have a different experience. The rest of the service was okay, and I unfortunately had to call back a few times about billing (my insurance agent told me I was incorrectly charged).

Didn't honor my reservation because "they had no cars available". Then, I was patient as asked they…read morecall me when one was...no calls for 24 hours. They won't answer the phone and corporate customer service is incompetent. I recommend this location close because they are ineffective at their basic function.

0 stars. I wish I would have read reviews before choosing this location. Running 5 minutes behind…read moreand called to talk to an employee, desperately need to return because of work travel. I'm a preferred member so all I would have needed to do was drop the vehicle. He said, "we'll see" then everything is gated when I arrive. Could have saved me the drive over. Management should reevaluate employment of employees who don't know what customer service should look like for loyal members. Thanks for nothing :)

This location is for Uber/Hertz Rideshare only…read more Been renting here for over a year. At times there is a line but other times I'm in and out very quickly. I found that emailing the office is the best way to get a hold of the staff since they don't have time to answer phone calls.

I don't leave reviews typically but this is an exception. I have rented cars all over the country…read morefor many years and this place is by far the worst. Doesn't deserve 1 star. There's zero sense of urgency or concern for the customer at this location. It is an embarrassment for a company like Hertz to have an office so poorly run. When I voiced my concern at return - the young man checking my car tried to add a $250 cleaning fee to my rental -- 100% bogus.

Two Brothers are always on time. Very accommodating if there are last minute changes in flight…read moredeparture and arrival. vehicles always clean and comfortable. curtious and talkative drivers. My wife and I have been using their services for several year. Will pick up at all hours day and night 24/7. Bert & Shari

Everything was great! Andrew was amazing. Super safe…read moredriving, vehicle was comfortable and clean and great communication on pickup and drop off. Andrew was very friendly and accommodating! I highly recommend.

My front bumper skirt was dragging on my Honda Civic. They fixed it promptly even though they were…read moreextremely busy. Hampden Auto Body has excellent customer service and technicians.The owner Mike Ross went over what it entailed and was a consummate professional. Hampden Auto Body has fixed other vehicles of ours and we highly recommend them.

My Qx80 was involved in a minor accident and needed a bumper and grill replacement and a minor hood…read morerepair. We took our vehicle in for an initial estimate with them and a repair date was scheduled a month down the road. We brought our car in at the appointed time. Mike, the owner called me once tear down was complete and estimated 2 weeks for the repair. They also had some warranty work they needed to correct on some prior damage. We were in a rental car through USAA. As time went on, we were told our car was "in production" over and over again. As insurance companies do, they only approve the rental car for the estimated amount of initial repair time (2 weeks). USAA called saying they had not received information from Hampden about a supplement and could not approve the rental without one, we called on conference to Hampden and spoke with Mike. Mike was argumentative stating that the car was in line for repair and there was nothing he could do. That there was no supplement, they were busy and would submit a supplement at the end of the work if there was one. USAA explained that they could not approve a rental for beyond the time allotted without a supplement and round and round they went while I, the customer, was stuck in the middle. Eventually USAA approved the rental for another 2 weeks despite not having any supplemental information. At the end of those 2 weeks (they've now had my car for a month) I was again stuck with no car and the end of the rental looming. I called Hampden again and spoke with Brian. He informed me that my car was in line for paint and was not ready. USAA approved the rental extension based on that for a week. Then at the end of the week, here we go again. USAA had reached the end of what they could pay for a rental without supplemental information. We again called on conference to Hampden and spoke with Brian. Not only was Brian not helpful he was rude and obstructive. He proceeded to the tell the adjuster that he wasn't going to argue repair time with her because she didn't know what she was talking about and my car was in line for paint. The adjuster responded that she has been in the business for 20 years and she understands how repair shops work. The conversation devolved from there . Needless to say, there was no resolution and the call ended badly. So badly in fact that the adjuster called me back and recommended that I report them to their corporate office, unfortunately, there isn't one. At this point, my 2-week repair was at 7 weeks and they could no longer justify a rental car. A week went by, now without a rental car and again I called Hampden expecting my car to be finished, after all it was in line for paint a week ago, surely it must be done by now. This time Mike fielded my call. My car still wasn't done and it was still in line for paint. When I inquired as to why my car sat for a week waiting for paint since I was told the same thing a week ago, Mike explained that they have 60 cars on rotation there. Some of those cars have been sitting for months waiting for parts and when those parts come in they get pushed to the front of the line further delaying my repairs. To his credit Mike did offer to pay for a rental vehicle and did cut us a check at the end. My car ended up taking an additional 2 weeks for a total of 9 weeks! For a drivable, minimal damage repair. Do they do good work, yes. Is it the most frustrating experience you will ever have, also yes. Hampden Auto body is like dropping your car into a black hole. Whatever they tell you for a time estimate is a lie, multiply it by at least 4. Don't expect them to work with the insurance company paying for your repairs. They blatantly refused to use the USAA online document submission system and refused to send the paperwork to justify extending the rental. Expect Mike and Brian to be condescending, obstructive and thoroughly unhelpful. I cannot recommend them less. There are plenty of good repair shops in Denver that are better organized, customer friendly and courteous

They fulfilled my service request. They recharged my A/C in a quality fashion. It was a great…read morevalue (found them off Groupon). And they were able to diagnose a faulty front strut installation on my 2003 Gold Jaguar S-Type to boot!

The response by Vlad with my review is incorrect. It was not 4 months later when I came back to…read morecomplain about my car pulling to the right. It was literally the day I picked it up when the new struts were placed on it. Within that week I had to bring it back for an alignment. Your staff tried telling me "it's just the roads". The other shop you mention was bmw dealership who tried to fix the issue that was caused by this installation. They diagnosed car with new right strut being bent. You said you would replace it and I asked about replacing strut mount at same time. You did not replace the strut and then I brought it back later to have strut mount replaced. You did both at same time! I stated I would pay for the strut mount as it was also recommended by dealership asterisk causing issue since the strut mounts were not replaced in the beginning which is recommended when replacing struts but you decided not to for some reason. Your timeline of events is off Vlad. I immediately complained about the issues with installation and just about every week for months called to see when I could get car in to have it looked at. I offered multiple times to see if anything else needed replaced at my cost. At no time did you tell me that replacing all of the struts and shocks back to oem was at no cost to me. In fact you told me it would be an expense you didn't want to deal with and I responded didn't want to spend additional few thousand dollars to do that. I asked you several times to look at everything and see what the possible issue is, you would not do this, and your response to me is "you tell me what you want me to do"! I mean really? You are supposed to be the bmw expert and you're asking me what to do? I even said multiple times if you think it is the aftermarket control arms then please quote me to replace and let's see if that solves the problem. To this date I still have no quote from you. But here we are 6 months later and I have brought this car to you several times to allow you to fix this properly and you still can't. It's not my fault your work and installation has caused this issue. I gave you every chance to make this right and you decided not to.