I recently bought a set of used clubs and wanted to replace the Lamkin grips. Unfortunately, I discovered they're no longer being produced after the brand was acquired by SuperStroke. A few are still floating around, but not in the black color or size I wanted. I called several golf shops who didn't have any (or were not willing to look) and was even willing to drive from Menifee to Golf Mart in Escondido. I intentionally avoided Roger Dunn because I'd experienced being ignored by the staff last year--similar to what Charles D. described in his 7/26 review AND because of Charles D. review and others like it. After striking out everywhere else, I decided to give Roger Dunn one more chance. That's when I met Jacob, and everything changed. Jacob showed me the grips they had in stock (right color, wrong size), then immediately started working to solve the problem. He called another store that had a few of the grips and arranged to have them transferred to the Temecula store the very next day. When they arrived, they turned out to be the wrong color. No problem--Jacob spent another 15-20 minutes (insisted on) calling two more stores trying to track down exactly what I wanted. In the end, he couldn't find the exact match, so I had him install the grip that had been transferred. It was close enough, and I left happy. To the management and staff at Roger Dunn: this is what customer service looks like. You're one bad experience away from having someone drive from Menifee to Escondido just to buy a $12 golf grip or, you're one great employee away from selling a $500 used driver (sadly couldn't justify the expense) I discovered while Jacob was making calls. Jacob went the extra mile. He was professional, persistent, and genuinely cared about helping me find the right solution--even for a single $12 grip. Shout out to Jacob. Thank you Roger Dunn. I'll definitely be back. read more

Huge choice of used clubs(I bought a 60° for 19 bucks) staff was friendly and they let you test clubs in the simulators

The service at this location is terrible! They stand behind the counter and bs while customers are roaming the sales floor. There in stock conditions are also terrible, three times I have been in searching for training aids and every time they are out of stock. And when you ask the guys behind the counter for help, they begrudgingly stroll over to help... this is a service business, they better start acting like it before they close... read more

Roger Dunn in Temecula always a great place to shop. All the Employees are very nice and give great service I had Nick help me get fitted and pick me out a new set of clubs and he did a wonderful job very knowledgeable and didn't rush me into making the wrong decision. Great service!! I highly recommend read more

Love this place! Everything you could possibly need for golf. HUGE selection, fast, friendly service! Came in to have some clubs adjusted, they did them immediately and had me out the door in minutes. My go to store in Temecula. Could get lost in here for hours. read more

Terrible customer service. The employees were too busy chipping back and forth to each other to help me. I have $1,000 gift card to spend. Maybe because I was a female they couldn't be bothered. Off to the PGA store I guess. Update: I contacted their corporate office and they send a return email stating they will respond within one business day. Today is day 3 with no response which tells me a lot about the entire company in general. read more

Great Service and Friendly Staff! My wife and I are new to golf. We purchased our clubs directly from Callaway, and my wife required a fitting as she is only 4'11". We stopped in a few days ago just to check the place out. The staff was friendly and answered all our questions. Howard was the one directly helping us; we told him we were waiting for our clubs to arrive, and he said, "Just bring them in, and we will take care of her." We received the clubs today and went right to the shop. Howard ensured that the clubs were accurately measured and comfortable for my wife to swing; he also informed me that he would complete the task as soon as possible. Never did I think it was going to be the same day. Howard called us a few hours later, and they turned out great! The clubs were cut down, and the new grips look awesome! Thank you, Howard, for making this a great experience! read more

OMG this place is insane wow!!! Any and everything you could want in one place. You could literally be in here at least an hour ish. Can't wait to take my husband and so to check it out. Super friendly and welcoming. For sure a must go back. read more

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My boyfriend has been golfing for years, and I recently got into to sport as well. Through out his time golfing, Craig has always been his go to guy, and now he is mine as well. Craig is super helpful, knowledgable and goes out of his way to make sure we are both getting the clubs, grips, gear, and service that we need. My 11 year old son recently picked up golf, and needed a full set of clubs cut down and re-gripped. James, at the repair counter, was great-he measured the clubs, cut them down, and had them re-gripped in no time. He was super efficient, explained the process to me, answered my questions, and was a pleasure to deal with. As long as RD Temecula has employees like Craig and James, they will have my business! read more

Service was great. Lucas took the time to make sure I bought the right clubs. He went above and beyond. Buying all used clubs, they were is great shape and a good value. I'm happy with the experience and outcome. Worth the time to take a look. read more

Roger Dunn Golf Shops - Great start to a new bag of clubs. - Golf Equipment Near Me - Temecula, California

I bought a set of used clubs back in March. Although they improved my game some, I was not yet happy with the results. I dropped in today and was helped by Kendel. He was very patient and showed me several different options I was able to hit. Excellent service. This is why I choose to shop here. The service is above and beyond. They are true to their 90 day satisfaction guarantee and have great selection and value. But the service was more that helpful. I can't wait to get out and hit these. read more

Great visit today with knowledgeable friendly staff and walked out with another great piece of golf equipment

Would give 10 stars if I could. I recently got the golf bug 3 months ago, after 15 years of only getting a round in when I could between Navy deployments. So I bought a new set of Taylormade clubs from Dicks, but the standard size is too long for me as I'm 5'7. I have been spending the last 3 months adjusting my setup/shaft to body placement/ and swing path to offset the extra shaft length that has me chunking, etc. I finally got most of my ball striking dialed in, but it requires my hands to start way out in front of my waist (left front thigh, depending on the type of club), leading to an incorrect back swing and an unknown result on striking the ball. Furthermore, my ulnar portion of my left wrist(lead hand) hurts after a large bucket or by the back 9. I went to RD a month ago to swap a few grips to jumbo to help with my pain, and they were so friendly. Today was on a whole other level of customer service and kindness, though. I went in as I always do, humbled as a newbie to golf, but never treated that way by the staff like I have been at Bahama golf or Canyon Lake Golf Course. Nicholas, back in the repair shop, swooped in on a mission to get me back on the course with the proper equipment. At first I thought he was just rushing me and wasn't listening as he was grabbing shafts, tools, walking to the simulator, but no, he's an incredible multitasker, and I later realized he was just focused on making sure he would be able to get all measurements, cuts, and grip work done as I had my 8-year-old daughter with me. Which he was fantastic with, while I was smackin a few in the sim, he was showing my daughter pictures of his newly born granddaughter and engaging with her. Wouldn't miss a beat either, would hear my ball off the 7 iron toe and say "toe on that one?" "Sure was, Nicholas." " Relax, it's just a stick and a rock, don't overthink it", he said. And right on cue I hit the next ball pure in the center of the club face. So we finish in the sim and it's off to his work station. I mean it was like watching how I would imagine Japanese blacksmiths treat the Damascus steel they are shaping into a katana. Every movement is intentional, no wasted step. He trimmed all 11 clubs, adjusting for nuances like gap wedges tend to lose 1/4', but my 56 degree needed an extra 1/4', he felt. During his laser focus, going from the grip n solvent back to the circle saw, or whatever that loud ass thing cutting the clubs is called. He let me ask him questions. He never once made me feel like a newbie that doesn't belong there or anywhere near the game of golf. Getting my clubs cut to size was necessary for me to continue to swing a golf club. But having the pleasure of getting Nicholas, a true craftsman, a proponent of the game, with endless knowledge on all things golf, made it the process incredibly enjoyable. If you need any work on your clubs, or want to just go and talk golf with someone who doesn't overcomplicate the equipment needed in order to hit a golf ball well and do it consistently, go see Nicholas at Roger Dunn in Temecula; you won't regret it. read more

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Great customer service! Nicholas and Howard are great, made my experience really awesome and Nicholas built me a great driver! can't wait to hit bombs! highly recommend read more

Went in looking to get my driver regripped but saw a used club for a really good price. One of the older gentlemen was very attentive and asked if I needed help. Answered all my questions and was nice and straightforward. Even looked for a head over for the club I bought. read more

Roger Dunn Golf Shops - Golf Equipment Near Me - Temecula, California

Thank you for your awesome and friendly service as I came in to get a club fitting and especially to Howard who was so helpful

Had an excellent fitting today with Nick S. He was extremely knowledgeable. He was able to communicate really well to dial in my full set from putter and wedges through to the driver. He surprised me with a spot on putter suggestion to round out my set. I would definitely schedule a fitting at this location again with Nick. read more

Fitting. The tall old guy with a horse voice should not be in customer service. My fitting was awful. He made me feel like I was wasting his time. Shamed me for wanted to try a mini driver. Overall a bad experience. read more

I've only been to Roger Dunn twice. A buddy recommended to get fitted there so I took him up on it. I live down in San Diego, but the guys that have fitted me have made the drive well worth it. Kendel helped me the first time and Howard the second time. To anyone looking to get fitted, these guys are legit and won't sell you anything that doesn't work for you. I will definitely recommend Roger Dunn to my other buddies and look forward to the next time I need anything golf related. read more

I was unable to get anyone to help me once I mentioned I was buying for a ten year old. My son plays several days a week and is a lefty so I usually have to have clubs custom made and he prefers the high end clubs and gear. The associate pointed me to a 22 dollar putter and when I asked about making a custom one he it wasn't worth his time. I asked to talk to a manager and a young girl said she was the manager. I told her I could not get anyone to help me which I didn't understand because it was the middle of a day during the week. I felt they assumed I wasn't going to spend enough so I wasn't worth the time even though I was looking at 200 dollar putters. her only response was "I am sorry you feel that way". I told her that comment implies that it was my interpretation and if I was able to get help I would have a putter in my hand but I don't and one again she said "I am sorry you feel that way". AllI I wanted was to buy something and still wasn't offered help. I was so excited there was a local store since I have to buy clubs constantly since my kid is growing but I will not be buying here. Customer service is a lost art. read more

I am a big fan of the Santa Ana location due to its large selection of everything, but due to it being over an hour away, I did not frequent the location. Now that the Temecula location opened, I can walk in on a daily if I wanted to. The Temecula location is much smaller but still has about one of everything the Santa Ana location has. Just before Christmas my wife told me to pick out two Vokey wedges I wanted for Christmas so she could purchase at a later date. I went to the Temecula location and I asked one of the sales guys to assist me with figuring out which degree and bounce would suit me best. The unnamed sales guy appeared to not want to assist me and told me to just buy them, take them home, and if I did not like them I had 90 days to return them. At no point did he offer to use a swing bay to assist me with the selection of new clubs. Needless to say I left the store without buying anything. I returned a few days later hoping not to get the same sales guy, but instead was greeted with Nicholas. Nicholas was exactly what I was looking for, nice, polite, and extremely knowledgeable. I explained what I was looking for and without hesitation grabbed a few different Vokey's with different bounces and we got to work in the hitting bay. I entered the store with what I thought was best for me and left with two new clubs, one of the clubs slightly different than I expected because Nicholas took the time to work through several different clubs on the simulator to get what worked best for me. Thank you Nicholas for taking your time with me, your politeness, knowledge, and patience was greatly appreciated. To add to a long review, I returned to have a driver re-gripped yesterday and found four employees taking hacks in the hitting bay. The store was empty and I was the only customer in the building. Not until I walked up to them did one of the sales people ask to help. Once again, I asked a question and I felt like he did not want to take the time to assist me, therefore; I was reluctant to continue with my next question and he returned to hacking away in the hitting bay with the other employees. I was lucky enough to see Nicholas was there working the in the re-gripping section. As he assisted me I asked him to describe the difference between three driver shafts I had photos of and which one he thought might work best for me. The photos only showed the model name and numbers of each shaft without showing the driver head. Just by looking at the model and descriptions he knew one of them was the stock shaft for a 11-year old driver I had. It is obvious Nicholas is knowledgeable in the golf equipment field as well as assisting with fitting for clubs. Roger Dunn, you have a great employee in Nicholas at the Temecula store and he will be the only person I ask for in the future if I need a knowledgeable answer for. read more

Great expert services, huge selection of golf equipment and the employees worked within my budget to get me back on the fairways!

I tried. I really did. However after mutiple fittings and being sold some really poor equipment, I'm done. These guys don't know what they're doing. I went in looking to buy a new driver and they spent the entire time trying to sell me a set of their most expensive Mizuno irons and then fitted me with a driver that has a swing weight of C7. Don't waste your time at Roger Dunn. read more

I came here during a trip (I'm not from Temecula) and wanted to get a 54 degree wedge that I could use for some full shots and chips around the green. Obviously there were many grinds to choose from for Vokey wedges but an associate kindly helped me choose the right one for what I was looking for. Great service and good knowledge in the staff! read more

Craig had great costumer service. He was really helpful and made the experience really nice. Definitely will be back again. I really appreciated the help today. read more

Don't let the name fool you, they still operate as if they are valley golf, tho they did exchange my club, the customer service was not the greatest, don't know the name but (and I hate to use this term) the older white guy seems to be more worried for your dollar than to help you, I asked to try and swing my 3 wood on the simulator and he responded with "well if you know you want that club just take it", he seems to always been grumpy and just wants you to take everything you touch, probably will get better as they get better training from Roger Dunn golf shops, but exciting to have a Roger Dunn in town read more

If you are planning to get fitted, my advice is to go somewhere else. Unless you really need it, let the youngster do it. The old timer there only wants to sell products. FYI, Tim is not the right person to get fitted with. read more