Absolutely amazing service...Larry is the best and so is Cyndy...great customer service, great fitting and has something for everyone

Adam was very courteous, helpful and knowledgeable. He took time to explain the process of having battery repressuring and maintenance read more

Rogers Jewelry - Adam was very courteous , helpful and knowleadgeable. Took time to explain things . - Jewelry Near Me - Fresno, California

Hats off to Sandy at the Rogers Jewelry Store, Universal Park Superstore in Fresno, CA. She once again has delivered with great customer service on servicing a few watches for me. She's what great service is all about. She will continue getting my business. Thanks again Sandy. read more

Welcoming service. Every employee who has assisted me is stellar: informative with a good sense of humor Today Ashley, Cyndi, & Rayanne assisted me with different aspects of my purchases and jewelry repair. I've been a customer for quite awhile and Roger's Jewelry has never disappointed me. I believe their prices are very reasonable. Thanks to one and all!!! read more

When I was here - they re shaped out my engagement ring- and they dented it. I didn't say anything at the time and I was the one to ask for them to make it not out of shape anymore. Looking back I should have made a bigger deal about it. I wouldn't let them fix anything of yours. Maybe they can reach out to me for a solution- which I should have try for when it happened - or Jordan who damaged it or whom ever he had re shaped it should have also rather than brushing it off as not a big deal read more

Rogers Jewelry - Dented ring dented by who sold me my wedding band - Jewelry Near Me - Fresno, California

Always friendly and willing to help. It is not about money , it's about the customer!

The most polite and professional staff in town. Beautiful showroom with a great selection at all price points. I would recommend to my family and friends. Mike McNiff read more

This is about 2 weeks overdue, I got my Seiko 5 series adjusted to fit my wrist and Arthur was great help. I won't hesitate to bring in my watches for any needs! read more

I needed my wedding ring appraised. Made an appt and it was quick and easy. Friendliest staff. I highly recommend.

Jordan and Kayra helped me today and they did a wonderful job. Very nice to see people wanting to help you. Jordan helped me find a bracelet and kayra was helpful ringing me up. Thank you both read more

I have my jewelry cleaned each time I'm in the area it's not only excellent service but a pleasant experience when you leave from you know you've been taken care of read more

Worst experience ever......!!! Went in to get ring resized and trusted the person helping me out to get the size closest to fit my finger. She did the sizing very quick and said a 6 would work. Come in a month later to pick up and ring is practically falling off. Called her immediately and said they would take care if. Come to find out the manager is charging me once again to resize. Saying my finger swells or can shrink!!!!! But the ring was so far off it literally slipping off..... Please go somewhere else. This place is a scam and they don't understand one thing about customer service read more

Bought my fiancés engagement ring here and it was a perfect experience, thanks to Jordan. Highly recommend coming here, rather than purchasing jewelry online. read more

We have gone to Roger's jewelers for many years now. Cyndi is our go to sales person. She is amazing and always takes care of us from jewelry, to repairs on items and answers whatever questions we may have. I always feel like we get VIP treatment . Larry and all the staff are always friendly and are so nice. We would never go anywhere else . Best jewelry store ever!! In our book. Their jewelry is amazing quality love it!!! read more

I have been taking my ring to Roger's yearly for a cleaning and inspection. Love their customer service and always satisfied with the way they make my ring so beautiful. read more

Went in to get a watch battery at karkazian jewelers. Wanted $50.00 for a watch battery and I would have to come back in 4hrs. Went into Roger's and they said give us 10min. I told them about the $50.00 battery. They were appalled. So there cost was $16.00. Thank you for not gouging customers for 50 Cent battery. Oakley Titanium Time Machine. Thank you. read more

***** UPDATE**** I left this review in the comment section of this locations Instagram..... they blocked my Instagram account and deleted my comment !!!! . If I could give this establishment a 0 star and still write a review I would. CANCEL THIS LOCATION!!!! My African American fiancé and I visited this location looking for wedding bands. After enter the first set of doors we both sanitized our hands and then processed toward the next set of doors. I noticed as we walk to the door two of the female associates were watching us and Before we could open the door a man met us and asked us to remove our COVID 19 face masks and look into the camera. We both had no problem doing this as I can imagine entering a jewelry store they would want to be able to see whose entering . Our masks simply covered our nose and mouth, similar to the ones you get in hospital waiting rooms if you have a cough. We were then asked what we were looking for etc. we proceeded to be helped by the same gentleman who later identified himself as the manager. As we continued on asking questions and looking at different rings one thing became VERY apparent . We were the ONLY customers that were asked to remove face masks And look up into the camera prior to entering the store. Numerous patrons entered after us with similar if not identical face masks on and not one was stopped prior to enter by an associate or asked to show their face to the camera. This is absolutely unacceptable and appalling! The ONLY African American in the store and I were the ONLY people asked to do this! I will be continuing to share the racial profiling by the manager and associates of this location!! read more

I'm new to the area and needed to find a reputable place to get my TAG worked on. Even though it's just a quartz watch, it's still not an insignificant expense and I want it to work well. I had the movement replaced about a year ago and it never quite felt right and recently just stopped working. I was loath to spend hundreds on yet another movement. The young lady up front immediately greeted me and apparently is a watch expert as she was able to assess the situation in just a few minutes and get the movement seated properly. I guess the guy that replaced it never did it correctly. Anyway, it just took a few minutes, no charge and while I was waiting everyone was super nice. The place definitely had a good vibe. read more

Always have a great experience shopping at this location! All of the stuff is incredibly helpful and always jump to take care of you. They are patient with you as well while you shop around and let you try on everything before purchasing! Definitely recommended read more

My boyfriend purchased me a pandora charm bracelet for our one year anniversary and we had to come in a few days later to get it resized...because as awesome as he is...he's still a man and got the wrong size. The sales consultant that helped us was named Maxine I believe and she was so wonderful!!!!!!! She gave me tips and recommendations to keep my bracelet pretty and well taken care of. She recommended charms and made the whole sizing process simple and quick. The original lady that helped my boyfriend wasn't as much help and he left saying how much he wished Maxine had been able to help him originally given that she was so accommodating and knowledgeable. In the end I will definitely definitely be back to purchase more charms and I have already recommended Rogers to several of my friends! Good job guys! read more

Rogers Jewelry - Happy anniversary bracelet - Jewelry Near Me - Fresno, California

So, I had been searching for a specific ring my sister wants for her birthday. It's a Pandora princess ring that I just could not find in any other jewelry store. I really didn't want to buy it online incase it didn't fit right, so, 5 stores later, I decided to stop in. They had it! Literally, a few stores down from my work place, it had been there all along. -_- I saw it right at the front. It was a very decent price and they even had the right size. I obviously bought it, and made sure I could exchange it incase it didn't fit. They included a gift receipt and even wrapped it for me since it was a gift! Super happy :) P.S. I asked if they do repairs on rings since I have one that's damaged, and they do! Just reminding myself lol read more

Rogers Jewelry - Just a Pandora ring I got for my sisters birthday gift, wasn't pricey but they still gift wrapped it :) - Jewelry Near Me - Fresno, California

Had a wonderful experience here. The professionalism and atmosphere of the staff was what really blew me away. They have a large selection of items and can custom any of the settings to your liking. A good selection of diamonds, wish they had more Ovals but I understand that's a special cut. It was great to see all the different sizes and how they looked on hand. But I was very impressed with the staff and the wonderful person helping us. Cyndi, made us feel welcomed and was knowledgeable in diamonds, we had a lot of questions. read more

Excellent service from Maria. She greeted us at the door and asked what we were looking for. She listened to us and showed us several options in our price range. My ring needed to sized and it was completed within a few hours. I will definitely return for any of my jewelry needs. read more

My girlfriend and I walked in to look at jewelry and walked around as nobody acknowledged us to help us for about 15 minutes, they had plenty of staff just standing around. so we just walked away and took our business elsewhere read more

We only come here for our jewelry! Always great service, friendly and great prices! Kevin is our go to Salesman!

They have lost our business, now and forever. Personal satisfaction and great customer service went right out the window with this jewelry store. My husband bought me a beautiful ruby necklace which I know he paid a lot for. The thing is, the chain was the cheapest chain I have ever seen and the clasp was the smallest clasp I have ever seen. It was so small, both my husband and I couldn't even get it to stay open long enough to put the necklace on!! So I took it back to Roger's Jewelers and even the clerk couldn't get it open. She had to ask someone else to get it open! She came back with a larger clasp and said "we can put this on for $80!!" I said "$80 for a clasp, are you kidding me?? Seriously, $80 when I can't even open the clasp on the necklace? " She replied "well it is gold." I walked out. A few days later, I called and talked to the manager, Larry. I explained the situation and he told me to bring the necklace in and we could work something out. When I told him I thought they should change the clasp at no charge considering how much my husband paid for the necklace and the one on the necklace was way too small, he said they couldn't do that because there was soldering involved. I said "fine." Instead, I went to Costco and for a little over $100, I bought a gorgeous chain that came with a very secure clasp. We will never go back to Roger's Jewelry again!! They can keep their cheap chains with their cheap clasps and over priced jewelry!! read more

Rogers Jewelry - The clasp was so small I couldn't even get it to stay open to put the necklace on!!! - Jewelry Near Me - Fresno, California

We've made small purchases here in the past and have never had any bad experiences. Today was to be the true test of service and they did not disappoint. Kevin Hernandez helped us, was very patient when I wanted to see every single thing they had in the style we liked. We just happened to go when they were having a designer event and they provided food & drinks. Kevin definitely gave us the 5 star treatment and made us feel comfortable and not pushy by any means. He tailored to our needs and budget. read more

Great store. This is your new place for all of your jewelry needs. The place is packed with so many great items that you will have no problem finding the right piece you are looking for. The staff are extremely knowledgeable and are eager to help you no matter how big or small your purchase is. They take a very relaxed approach and never make you feel like you ate being pressured into buying. They offer you complimentary drinks while you shop and always want you to be comfortable. If you need some help with financing your purchase they can help you with that part as well. This is just a great store with some of the best staff around. This is my go to for all my jewelry purchases. read more

If I had to sum up my experience at Rogers Jewelry at Riverpark, it would be sensational! Larry and his staff make your visit more than just a purchase and more like time spent with good friends. They always welcome you upon arrival and make sure your time at Rogers is delightful. Cyndi is a phenomenal salesperson. She makes sure you're getting not only what you are looking for, but much more. An investment of the "heart." Also, a shout out to Jen their Pandora specialist. She goes above and beyond to help with your bracelet "creation." I sent my dear friend in to look at charms. I saw such a joyous smile on her face as Jen showed her just the right charms and put her bracelet together for her. Such a wonderful group there! read more

Watch selection isn't as intricate as I would like but the ring selection is best in town. Pair that with great customer service and you got yourself a good business to work with in your marriage ring selection process read more

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I had an excellent experience at Rogers Jewelry. Even though it was a busy Saturday, I was helped very promptly and given undivided attention while explaining exactly what I was looking for. I purchased a 14k yellow gold wedding band for my fiancé for a great price. I even received an additional 10% off. I appreciate jewelers who are willing to work with customers well and take their budget into consideration. I checked Macy's before heading over to Rogers and the same exact ring was about $300 more (which was a sale price!) yikes. Rogers Jewelry also buffed the ring I purchased in addition to my engagement ring! (My engagement ring wasn't even purchased there.) This is a complimentary service and I was told I could come back any time to get my jewelry cleaned/buffed. I will undoubtedly return to this jewelry store to have my jewelry cleaned in the future. I must also mention that the staff here is very professional and friendly. The seem to have a genuine interest in their customers. read more

Rogers Jewelry has always been my go to when getting gifts for my loved ones!! Cyndi has always provided me with the best customer service and is patient and helpful when helping me find the perfect gift! They have such a wide variety of items that I always leave extremely happy!! read more

The "finance" girl was smacking her gum like a cow. I actually asked her to spit it out!....NEVER quoted us apy or apr, only told us the int. Rate....are there fees, etc?!?, we never got a disclosure on the loan we were talking about, no "brochure". No one ever asked for a phone number or email address to follow up with us..... So glad we kept looking & found what we wanted. read more

Didn't have any work done but they were polite and helped me even though it was clear I didn't intend on buying anything that day.

We went in to the Rogers Jewelry superstore on blackstone In riverpark to looks for an engagement ring for my wife. Needless to say Kelly helped us out and we took a ring home! He was super helpful And all the staff has been the same way every time we have been in. I highly recommend them and will definitely be going back for all of my future jewelry needs. read more

I went to their Blackstone store to have my wife's 2 watches repaired / batteries replaced. Not only did they do it faster than I expected, they didn't charge me because of their delay in completing it (even though I didn't agree on a delay). I will keep them in my sights when looking for 'nice' jewelry for my wife (or girlfriend). :) ~~~~~ P.S. I also call my wife my girlfriend because she never stopped being my girlfriend. read more

BEWARE!! WARNING!! Rogers Jewelry will DESTROY your credit. I was late (on their unclear terms) they reported 60 and 90 days late, NOT true. We over paid for our wedding rings, and never deferred a payment, late by a week or two twice!! but the root cause to this establishments problem is you can not pay online, like most department stores and creditable establishments YOU HAVE TO CALL THEM EVERY MONTH!!! Get with the times Rogers!! All 3 credit bureaus dropped my credit scores by 100 + points, I went from 700's to 600's (Average) I will never give them my business again and have told a co-worker looking to buy, AVOID THEM AT ALL COST!! read more

Roger's always gives the best service--they're so personable and willing to go the extra mile to help where they are able. I love working with Kelly; he does an excellent job! :) read more

Rogers Jewelry - Great cleaning service! - Jewelry Near Me - Fresno, California

In 2012 my husband went to Rogers to purchase my engagement ring and he couldn't have picked out a more gorgeous ring. (with help of course) He was helped by a very friendly, helpful staff and had such a great experience that we have made Rogers our go-to place for our jewelry needs. There was a problem with my original ring due to the size of my ring finger. (I have extremely thin fingers, size 4) The prongs of the small diamonds on the band were compromised after sizing the ring down that far and the little diamonds kept falling out, so Rogers custom made me a ring with a thicker, reinforced band and included my original diamonds at no cost. It took a while to get back, but wow it was worth it! I could not be more happier with the customer service we received. They could tell I was frustrated with the ring and didn't hesitate to make it right! I recently purchased some earrings for my goddaughter for her baptism and again had a great customer service experience! Had to order the infant earrings and received a great price and they came in less than a week later. They gift wrapped the earring for me in a beautiful little package! Can't say enough great things about this staff! read more

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Learned a lot about Pandora jewelry this Christmas season as that was on shopping list. Mikaela is the Pandora expert here. She did a great job. Very knowledgeable and professional. She put up with me, listened, and helped me buy the right gift. It was a big hit! Go see Mikaela if you are jewelry shopping. She took great care of me. read more