Very helpful when setting up my appointment and I was glad they had a drop off box to leave my car…read morethe night before. They kept me informed of their findings and the cost was not what I expected, much less.

E. Wood Local Guide·33 reviews…read moreI brought my toyota rav4 in for an oil change and to check brakes for frequent grinding when coming to a stop. I called about 5 hours later to check the status and was told oil change had been completed and waiting to check brakes. A few minutes later I was contacted that my car was ready with no problems found. He explained that there was over 60% of the pads left in the front and 80% on the rear. That would be fantastic news if the brakes didn't grind! They test drove and couldn't duplicate the problem. The problem did continue for me driving home. I appreciate they didn't want to do work that wasn't necessary, but service advisor did not care to listen to what I thought might possibly cause the noise. I explained my car had previously been in an accident and had front suspension parts replaced. I suggested it might possibly be a loose pad or calipers loose or hanging up but he blew it off as a sensor. I didn't get the feeling that my problem was worth looking at beyond checking the pads for thickness and diagnosis fee. I basically was charged 204.00 for an oil change including their 3.5% credit card use included. After using my debit card I noticed the fee so changed and wrote a check for 197.00. Maybe it's me, a little confusing thinking debit card is the same as cash (most places). They did however only refund 197.00 of the 204.00 charged. So we are back to 204.00 for an oil change (to be fair, I got my preferred oil) and to be told my brakes are great. I have had people recommend your shop to me in the past and decided to give your shop a try with my brakes issue, but will never recommend or be back. Enjoy your 7 bucks credit card fee you kept, it will give me enjoyment in telling everyone I can of my experience and waste of time and money using your business. Update: I did reach out to Doug, but after emailing back and forth I am unsure he understands my frustrations of getting my brake problem blown off. It was my understanding I was paying for a true evaluation of what is causing the grinding noise. What I received is a free tire store look at the remaining brake pads. My option is they just don't care to do anything beyond the quick and easy $$, or care to listen to their customers. I never plan to return, trust is gone.

I took my Honda Fit to Straightline Automotive for replacement of two damaged studs, new BFG tires,…read morebalancing and a four wheel alignment. They got me in even though I was a walk in. That was cool. I had no expectations of getting it done the same day but hallelujah! They did it right away. And it is a splendid job. I have only been there once but you can bet I'll be back.

They have been so helpful with our vehicles. We farm and are pretty rough on the vehicles. They…read morejump on our urgent issues so we are not down without a vehicle. Very friendly staff! Someone always there at the front to meet you.

Nelson Tire Shop and Nelson's hardware store are awesome! He fixed 2 tires for me. At his store…read morethey helped me find the tools I needed for a project. They are honest, friendly, helpful, quick service, fair price!

If you live in a small lil town like cave springs well this place is were you go for all your tire…read moreneeds. What's even better is they even do oil changes here as well. I was brush hogging on my tractor and had a slow leak. I pulled in and the guy got right on my tire to fix the leak. Great service and it didn't take that long for me to be back doing my thing.

This is so convenient and there is never a wait. The staff is very friendly and helpful. To fix my…read moretire was under $20

Giving this place 5 stars for customer service!! This place sells new n used tires. I like how you…read moreget free balance n rotate every 6000 miles. So if your looking for great deals come see Pacos Tires!!!

good people ! They treat you right! Great customer service! Been going there since they have been…read morethere!

The customer service was good but the prices are high for some mechanical fixes. Other people…read moredisagree with their front end repair diagnoses.

Straightline Automotive personnel are courteous and professional. I received a quote for tires I…read morewanted at a good price and needed some suspension work that I felt was reasonably priced, comparing it to another quote I had from a place I have used for years. Although they did not have my car ready when they said they would due to factors beyond their control, it was not a problem for me since I am retired. My final bill was exactly what I was quoted and when I called the next day with a question the gentleman I spoke to on the phone answered my questions with assurance and knowledge.

great. straight forward pricing for tpms sensor replacement. i'll be back for other services.read more

Friendly service. Very thorough. They picked up on issues that other mechanics missed. The work we…read morehad done was specialized so I can't compare with other mechanics regarding cost. I am satisfied with the quality of the work. He asked me to check in at 1000 miles to make sure everything is good, which I appreciate. Parking is an issue. Bring your best three point turn. :)

I didn't like waiting 2 months for my car to be fixed. I didn't feel like the job was done well, I…read morewon't go there again.

When you are 1000 miles from home and wake up with a flat tire... called and had someone out within…read more20 minutes. Love the fact that they had mobile service for this. Travis was quick, pleasant, and had us back on the road quickly. Considering the "house call" price was reasonable.

The Folks at Johnson Automotive helped me out in a big way. It's nice to know that while…read moretraveling that there are still businesses out there in other parts of the country that still offer GREAT Customer Service and a VERY Fair price. Thanks