I have always had the best dental care at Trail Creek Dental. The doctors, hygienists and staff are…read moreall great. I would recommend this practice to anyone and everyone.

I don't like going to the Dentist, not because I fear the work they do, but most I have been to…read morehave tried to milk me for more money in some way. The work the dental technicians at Trail Creek do is fine. I've had no complaints there. However, when it comes to their administrative staff I am absolutely finshed with them. They've messed up the schedule on my last two cleanings. They messed up the schedule on my wife's last cleaning and were very rude to her. To the point the lady at the desk wouldn't talk to my wife and walked away. Then they snuck in a $50 missed appointment fee for "my" missed appointment on her bill and didn't tell her they were doing it!! When I called and discussed it with them, there were no management around to discuss it. I gave them a chance at making this right and I will not be back. Don't write trite response just to save face. Just another bad Dentist.

The staff and doctors are always amazing, welcoming & brilliant. I had to wait a little bit for my…read moreappointment (which was TOTALLY fine--I had plenty to read!) and they were so kind to give me a Starbucks gift card at the end of my visit Also I had a little discomfort when first starting my filling and they took care of me by numbing me a up bit more. 100/10 recommend this place to everyone!

I've been a patient here at H-E-B Family Dental for maybe three years now maybe two years. Wow I…read moreappreciate the dental care. With Elena. I've experienced some issues with the billing and organization Specifically I was not informed that my night guard was covered every two years 80% of it and I was charged annually instead. Additionally I found their appointment scheduling to be disorganized which has caused some inconvenience. To improve I suggest the dentist office take more proactive approach to communicating with patients about insurance coverage and billing. And also. The lack of follow up communication has been my main concern about this office too. Overall, I hope heb Family Dental will take my feedback seriously, and make necessary improvements to provide better service to their patients. Ps. To the patients make sure they don't charge you every year you could be covered up every two years for any work done . make sure you get the codes of what is getting done for your teeth cause they will not let you know anything until you get a bill from this office. If your bill is high sky, and they charge you big money, you might wanna call your dental insurance to make sure it's correct . they will charge you an arm and a leg.

Nice people at the front desk and very knowledgeable & caring providers. The only downside is they…read morealways seem to be running behind. Appointment can be at 2pm and you're not going to back until like 15-20 minutes later with long wait times in the chair afterwards. If they can improve their time management, this would be a 5 star experience. Come here with plenty of patience, or else it can be frustrating for some people. Great service otherwise!

Alright, so... This…read morereview is based on the billing, nothing more or less. As I reviewed below, the customer service, the cleanliness, and the staff are all wonderful. The care they put into their patients seems genuine, just as the type of care; or maybe that's where it gets questionable. With what I'm here to share, it may sound as if, I'm contradicting myself. Now, billing. I'll say this, now. I'm very grateful I understand medical billing, even with this being dental; some things follow suit. On: 10-28-2023 - They took over my treatment (my braces were already on, I moved and needed to find a new Orthodontist) X-rays were taken at the same time. Nothing needed to be corrected or changed, I picked up from where I left off. Meaning, that being charged for services as if I was starting as a brand-new patient, wasn't necessary. 06-2024: My braces came off - I had a full cleaning. At that time, they wanted to do another complete set of X-rays. I mentioned, that I had them done in October of 23, and the insurance will not cover another set within the same year. They said that would not be a problem and if so, they'll take care of it at that time. I will have to deal with that on my own, I should have asked for that in writing and I didn't. Needless to say, the insurance did not cover those sets of X-rays. I was also, looking at what was submitted to the insurance and what was billable/paid. From the dates above 10/28/23 - 06/20/24: They billed my insurance a total of $9,094. $76 - Oral Hygiene Instructions: This is something I was billed for, but I'm a grown adult, I know how to take care of my teeth and should not have been billed for this. My insurance did not cover this and I will not, either. $22 - Flouride: This is something I get once a year and will pay for out of pocket, but this is something I was not told would not be covered by the insurance. However, I already knew this. I am faithful to getting my teeth cleaned every six months, with my prior dentist, I've never had this issue. I always knew what my costs were before my cleaning and my costs were only for my, fluoride. If you choose to visit this office, I'd suggest you get the procedure codes for what will be done, YOU, call your dental provider and get the coverage information for those codes. When it comes to Orthodontics, I would suggest you look elsewhere. Again, their staff is wonderful, and the customer service is excellent; but when my money is being mishandled, that cancels out everything else.

I made an appointment for a Saturday at 3 pm which I came in for and the entire front office was…read moreempty and pitch black. I waited for maybe thirty minutes before someone finally came up there, looking confused and asked if I had an appointment. I said yes. They seemed surprised and said the dentist had gone home for the day due to an emergency and I needed to be rescheduled. They did not give me any advance notice or even seemed prepared that I'd come in for my appointment. They rescheduled it for the next Saturday and said their availability was at 10 am. The text confirmation I got actually said 10:45 am. I arrived the next Saturday at 10:45 am for my appointment and waited over two hours to be seen at 1 pm. This is incredibly poor time management and preparation. Bonus points though as the dentist and assistants themselves were absolutely lovely and made the experience fun and friendly, I still wouldn't mind coming back just for that. However, IMPORTANT NOTE - they do not tell you until afterwards that they only accept card information for payment, not tap or anything else. This makes it really difficult to pay if you don't have a physical card.

I would like to provide an update. I have still not received my retainers after completing my…read moretreatment almost a year ago (March 2025). I have not been contacted by one person from this location or the Western Dental / Brident business office. Regardless of what they list as a response to this review, no one has reached out or tried to rectify this situation. I stick by what I initially ....this place needs to be shut down and a class action suit should be filed.

Front office has poor customer service skills, including the manager, Rachael. I think her last…read morename starts with a 'B'. When I asked for her business card, she said she didnt hv one. There was no greeting when I arrived...just handed me a clip board after I gv my name. I arrived an hr early as I had to update my info. I've been going to the Bedford location 7+ yrs; seems the front staff changes often bc I didnt recognize any of them since my last visit abt 6 mos prior. I've never had any issues until yesterday. The manager did not follow HIPPA guidelines by discussing (LOUDLY) my concerns/questions as I was standing in the lobby w other patients. I told her she had a hostile demeanor which I feel was bc I was inquiring abt a screening that I thought I could decline. I've declined other svcs in the past and nothing was ever said so I thought it was ok, especially since Medicare said it was optional. When I told Rachael what Medicare said, she said Medicare CANNOT dictate treatment plans or tell them how to run their office & said I was free to leave if I wanted to. She kept interrupting me when I was trying to clarify my question. I never raised my voice as I felt this was a personal matter & I already felt humiliated that other patients were listening & staring at us. I eventually told her I did not want to discuss my personal business in front of others. She then took me about 3 feet away where patients could still see AND hear us. Regardless of how low I spoke, she continued to speak in a loud hostile tone. When I told her she was being hostile she said 'not at all' and continued her same loud tone. She would not let me get my full questions out before interrupting me. After the back & forth, she FINALLY said this particular cancer screening is required by all regardless of what insurance one has. She THEN said the patient pays for it once annually although the procedure is performed twice annually. I'm not sure why she didn't explain that from the beginning! I believe the screening was about $35 in which she said I owed. She added that I had denied the screening on my last visit and couldn't deny it again. Nobody EVER told me about a mandate on my next visit so I was confused. I thought it was an optional svc. One of her staff members finally printed my records & showed the manager where I had already paid AND had a $55 credit. Instead of apologizing, she simply said the office printed my docs prior to my arrival and just walked off. She mumbled something like 'all of this for nothing'. I would think a manager would check such things AND abide by HIPPA before trying to humiliate someone simply bc they want clarification. AND why did I have to tell her I didnt want to discuss my personal issues in front of patients? Monarch still owes me $43, per my credit. I did tell the hygienist & the dentist that the manager had humiliated me, etc. I am trying to see what my next steps are bc I do not want to interact w Rachael again. I just want them to return my credit ($43) as I search for another dentist.

My experience with Monarch has been highly unsatisfactory. During a recent procedure, it took three…read moreseparate appointments before the issue was correctly addressed. This led to significant inconvenience and concern about the quality of care. To make matters worse the problem, a dental bridge that Monarch put in broke within a year of the procedure. A bridge should last for several years, so its premature failure is a serious matter and very careless. Following the failure of the bridge, I went into the office to have Monarch look at it. I felt rushed and was told they would call me back, but they never did. Since then, I have made multiple attempts to contact the office, but my calls have not been returned. They screwed up and not willing to resolve the issue that was caused by carelessness and incompetent I am very disappointed with both the clinical work and the customer service I received. Please be aware that Monarch is not a good place to get dental work.

Insanely long wait, took an hour to be seen regardless of the appointment being at a set time. Then…read morefinally went back and had to wait more.

I will start out saying the man working the front desk was nice and I think his name is Alex. He…read moretried to be helpful. I went in for a denture repair and the person who took me back took me to do X-rays. When I told her it was a denture repair she said she had to x-ray first. That was obviously to rack up my bill. She said she had to do them and the she would "see if the lab tech could fix my dentures". I told her so needed to know IF he could fix them first and she rudely told me to give her my dentures. She came back and said it would be a week because they had to order the tooth so I could go somewhere else and maybe I would not have to wait a week. I left very upset and decided to go back in because I didn't know what to do. Alex was super kind and told me the tech might have a close match. While I was waiting my daughter found someone who would send my dentures to the lab and have them back to me the same day. I hope my experience was because of one uncaring person but the fact they wanted to do x-rays for a denture repair tells me they are all about the money.

Everything was great!! From the reception desk to time in the chair to check out. Perfect!!read more

I had an appointment 6 months in advance which they told me to reschedule a couple days in advance…read morewhen I had planned my day out according to the appointment including adjusting my work schedule. I understand things happen and rescheduled with them. The second time they canceled my appointment because I couldn't call her back before noon because I was in school and have classes back to back and the day before I was at work all day. Serena was rude and argumentative and kept cutting me off saying I could've texted and I told her she should've let me know that on her voicemail but she kept trying to prove a point. She lacked professionalism and customer service. Would not recommend going here.

So sad to see that this office has turned over again! Loved Dr. Corbet and really liked Dr…read more Carmen. The dental assistant had to ask for help to operate the equipment and talked me into a fluoride treatment. I really thought they forgot about me before the dentist came in. The dentist came into the room, never introduced himself, did not even have his name on a badge or scrubs, and didn't even sit down. He looked into my mouth while standing. They forgot the fluoride treatment. Someone came in and tried to have me leave a Google review while she watched me. Just a very awkward and non-professional experience. I will not return.

I was told my dental treatment would be covered by my insurance. it wasn't. My insurance company…read moretold me the claim was denied due to the dental office incorrectly filing. I am now being hounded by a collection agency as the dental office will not take responsibility. Terrible communication by this office.

They remodeled !!!!…read more I feel like I'm at a luxury dental office now! Their service was always impecable but now the inside matches! Haha no offense. My usual tech was out so I was helped by Snow and Liz. They let me yap away. I didn't feel rushed and I was still out before 9:30 and my appt was for 9. So far it seems that everyone enjoys working there and it makes the experience great all around !

Very rude, my mom and 2 little brothers went there only for a checkup nothing big and one of the…read moreladies there told her that she wasn't supposed to be there (she never gave a date she just said that if she could come early in the morning that that's fine aka 9 in the morning) Now if you were told that I'm sure you'd think ok that means tomorrow at 9am as the lady said just never gave a date, They give people 10$ gift cards just to leave a review which is quite interesting if you ask me. I used this dentist when I was younger and never liked it, as a customer it's crazy that you can get upset only because YOU made a mistake and don't want to take care of it in a good and kindly manner. my mom wasn't rude at all she was just confused on why the lady was acting the way she was, WERE the CUSTOMERS and the way this dentist has treated us is absolutely disgusting! i won't be going back there and hopefully everyone who sees this understands, i will be leaving a review everywhere so everyone can see how bad this dentist truly is.

Love Dr Nguyen and his staff really laid back and chill never have to wait Dr Nguyen has a great…read morepersonality and the staff too I even send my son there17 year old they moved off westpark by heb hospital does deep cleaning he is so good I've never else cryed or tear up when he novacaine me and I have had a lot of work done you do not feel any pain he is a pro made my top and bottom paritals and if you don't have insurance they price is affordable and works with you which I now have dental insurance and he takes all dental insurance or payment plans he total chill

I was saving money in an account at Bella Vita for a procedure. I saved a small but decent anmount…read moreand then the previous Dentist sold the business to another Dentist. The new Dentist refuses to give me my full amount saved despite having evidence that I did pay that much into that account for that procedure, and has only allowed me to use $200 of my saved dollars as a credit. I didn't even like going to this dentist in the first place, they moved and sold so many times, and each Dentist has been terrible. Now the new Dentist refuses to give me my money. Be careful what you agree to with Bella Vita, they're not as helpful as they pretend to be