I have always had the best dental care at Trail Creek Dental. The doctors, hygienists and staff are…read moreall great. I would recommend this practice to anyone and everyone.

I don't like going to the Dentist, not because I fear the work they do, but most I have been to…read morehave tried to milk me for more money in some way. The work the dental technicians at Trail Creek do is fine. I've had no complaints there. However, when it comes to their administrative staff I am absolutely finshed with them. They've messed up the schedule on my last two cleanings. They messed up the schedule on my wife's last cleaning and were very rude to her. To the point the lady at the desk wouldn't talk to my wife and walked away. Then they snuck in a $50 missed appointment fee for "my" missed appointment on her bill and didn't tell her they were doing it!! When I called and discussed it with them, there were no management around to discuss it. I gave them a chance at making this right and I will not be back. Don't write trite response just to save face. Just another bad Dentist.

If he had a conscience he wouldn't charge a little old lady an exorbitant amount of money to simply…read moreglue a bridge back in! No tools, no X-rays, all he had to do is cement my bridge back in! My nephew, a dentist in Houston told me maybe 200.00 charge to do that. Dr Taylor charged me over 600.00!!!! It fell off again! So disappointed. He came recommended to me! I returned voicing my opinion about the charge and that it was a ten minute appointment, no instruments, x-rays, nothing! Oh and also no apologies! Done!

This man is in charge of my teeth. His staff is efficient and personable…read more Every time I have cause to visit another oral health practitioner they always comment on the handiwork in my mouth. Dr. Taylor has replaced fillings, crowns, and kept both my husband and I out of trouble. He referred me out once for more specialized attention and that person was fantastic too. We are the same vintage, so I love the rock n roll playing in the back ground and hearing of his travel, his two girls and he is a bit of a foodie; so we have lots to discuss. Of course, I have do to a lot of listening ;) Most important he has Never Ever hurt me. (and I am a huge baby). It is very obvious, when you are in his chair , that Dr Taylor truly loves what he does and cares about his patients. Enjoy!

I've been going to this office for years. I've recently started seeing Dr. Vu for any of my visits…read moreand he is the best! Definitely a character! If you're ever feeling anxious about your visit, he'll definitely take the edge off. Always telling funny life stories. I also scheduled my cleaning with Will and he was super gentle.

The staff and doctors are always amazing, welcoming & brilliant. I had to wait a little bit for my…read moreappointment (which was TOTALLY fine--I had plenty to read!) and they were so kind to give me a Starbucks gift card at the end of my visit Also I had a little discomfort when first starting my filling and they took care of me by numbing me a up bit more. 100/10 recommend this place to everyone!

I had an absolutely outstanding experience with Bridgette. She is exceptionally gentle, deeply…read moreempathetic, and clearly passionate about her work. From the moment I sat in the chair, her patient-focused approach and comforting demeanor completely put me at ease.Bridgette delivers a thorough yet incredibly gentle cleaning, making the entire appointment entirely pain-free. It is rare to find a dental professional who genuinely cares this much about their patients' comfort and well-being. She is truly the prize of this office, and I cannot recommend her highly enough!

Nice people at the front desk and very knowledgeable & caring providers. The only downside is they…read morealways seem to be running behind. Appointment can be at 2pm and you're not going to back until like 15-20 minutes later with long wait times in the chair afterwards. If they can improve their time management, this would be a 5 star experience. Come here with plenty of patience, or else it can be frustrating for some people. Great service otherwise!

I would like to provide an update. I have still not received my retainers after completing my…read moretreatment almost a year ago (March 2025). I have not been contacted by one person from this location or the Western Dental / Brident business office. Regardless of what they list as a response to this review, no one has reached out or tried to rectify this situation. I stick by what I initially ....this place needs to be shut down and a class action suit should be filed.

I made an appointment for a Saturday at 3 pm which I came in for and the entire front office was…read moreempty and pitch black. I waited for maybe thirty minutes before someone finally came up there, looking confused and asked if I had an appointment. I said yes. They seemed surprised and said the dentist had gone home for the day due to an emergency and I needed to be rescheduled. They did not give me any advance notice or even seemed prepared that I'd come in for my appointment. They rescheduled it for the next Saturday and said their availability was at 10 am. The text confirmation I got actually said 10:45 am. I arrived the next Saturday at 10:45 am for my appointment and waited over two hours to be seen at 1 pm. This is incredibly poor time management and preparation. Bonus points though as the dentist and assistants themselves were absolutely lovely and made the experience fun and friendly, I still wouldn't mind coming back just for that. However, IMPORTANT NOTE - they do not tell you until afterwards that they only accept card information for payment, not tap or anything else. This makes it really difficult to pay if you don't have a physical card.

Front office has poor customer service skills, including the manager, Rachael. I think her last…read morename starts with a 'B'. When I asked for her business card, she said she didnt hv one. There was no greeting when I arrived...just handed me a clip board after I gv my name. I arrived an hr early as I had to update my info. I've been going to the Bedford location 7+ yrs; seems the front staff changes often bc I didnt recognize any of them since my last visit abt 6 mos prior. I've never had any issues until yesterday. The manager did not follow HIPPA guidelines by discussing (LOUDLY) my concerns/questions as I was standing in the lobby w other patients. I told her she had a hostile demeanor which I feel was bc I was inquiring abt a screening that I thought I could decline. I've declined other svcs in the past and nothing was ever said so I thought it was ok, especially since Medicare said it was optional. When I told Rachael what Medicare said, she said Medicare CANNOT dictate treatment plans or tell them how to run their office & said I was free to leave if I wanted to. She kept interrupting me when I was trying to clarify my question. I never raised my voice as I felt this was a personal matter & I already felt humiliated that other patients were listening & staring at us. I eventually told her I did not want to discuss my personal business in front of others. She then took me about 3 feet away where patients could still see AND hear us. Regardless of how low I spoke, she continued to speak in a loud hostile tone. When I told her she was being hostile she said 'not at all' and continued her same loud tone. She would not let me get my full questions out before interrupting me. After the back & forth, she FINALLY said this particular cancer screening is required by all regardless of what insurance one has. She THEN said the patient pays for it once annually although the procedure is performed twice annually. I'm not sure why she didn't explain that from the beginning! I believe the screening was about $35 in which she said I owed. She added that I had denied the screening on my last visit and couldn't deny it again. Nobody EVER told me about a mandate on my next visit so I was confused. I thought it was an optional svc. One of her staff members finally printed my records & showed the manager where I had already paid AND had a $55 credit. Instead of apologizing, she simply said the office printed my docs prior to my arrival and just walked off. She mumbled something like 'all of this for nothing'. I would think a manager would check such things AND abide by HIPPA before trying to humiliate someone simply bc they want clarification. AND why did I have to tell her I didnt want to discuss my personal issues in front of patients? Monarch still owes me $43, per my credit. I did tell the hygienist & the dentist that the manager had humiliated me, etc. I am trying to see what my next steps are bc I do not want to interact w Rachael again. I just want them to return my credit ($43) as I search for another dentist.

My experience with Monarch has been highly unsatisfactory. During a recent procedure, it took three…read moreseparate appointments before the issue was correctly addressed. This led to significant inconvenience and concern about the quality of care. To make matters worse the problem, a dental bridge that Monarch put in broke within a year of the procedure. A bridge should last for several years, so its premature failure is a serious matter and very careless. Following the failure of the bridge, I went into the office to have Monarch look at it. I felt rushed and was told they would call me back, but they never did. Since then, I have made multiple attempts to contact the office, but my calls have not been returned. They screwed up and not willing to resolve the issue that was caused by carelessness and incompetent I am very disappointed with both the clinical work and the customer service I received. Please be aware that Monarch is not a good place to get dental work.

Insanely long wait, took an hour to be seen regardless of the appointment being at a set time. Then…read morefinally went back and had to wait more.

I will start out saying the man working the front desk was nice and I think his name is Alex. He…read moretried to be helpful. I went in for a denture repair and the person who took me back took me to do X-rays. When I told her it was a denture repair she said she had to x-ray first. That was obviously to rack up my bill. She said she had to do them and the she would "see if the lab tech could fix my dentures". I told her so needed to know IF he could fix them first and she rudely told me to give her my dentures. She came back and said it would be a week because they had to order the tooth so I could go somewhere else and maybe I would not have to wait a week. I left very upset and decided to go back in because I didn't know what to do. Alex was super kind and told me the tech might have a close match. While I was waiting my daughter found someone who would send my dentures to the lab and have them back to me the same day. I hope my experience was because of one uncaring person but the fact they wanted to do x-rays for a denture repair tells me they are all about the money.

Great review of Dr.Hain. She is awesome. The oral surgeon she works with however Dr. Joe Mayes, I…read morewould not even rate him. He was unprofessional, had absolutely no patience and ended up costing me $990 for referring me to an emergency room that couldn't help at all. So, if you are looking for an awesome dentist go see Dr Hain. But if your issue is complicated, DO NOT see Joe Mayes.

Ever since Dr A left and under new management now, they are total scammers. Over billing, up…read moreselling and delayed with tactics of refunds. PLZ SAVE YOUR SANITY .... Don't go there

So sad to see that this office has turned over again! Loved Dr. Corbet and really liked Dr…read more Carmen. The dental assistant had to ask for help to operate the equipment and talked me into a fluoride treatment. I really thought they forgot about me before the dentist came in. The dentist came into the room, never introduced himself, did not even have his name on a badge or scrubs, and didn't even sit down. He looked into my mouth while standing. They forgot the fluoride treatment. Someone came in and tried to have me leave a Google review while she watched me. Just a very awkward and non-professional experience. I will not return.

I was told my dental treatment would be covered by my insurance. it wasn't. My insurance company…read moretold me the claim was denied due to the dental office incorrectly filing. I am now being hounded by a collection agency as the dental office will not take responsibility. Terrible communication by this office.

I had to have a root canal so I was referred to them. They treated me so kind. I have a fear of…read moredentist. Yes I do but I had a great experience and I will be returning for another root canal. The office was clean. The staff was wonderful.

I have been taught that life is always different depending on who's hands you're in. Well, you his…read moreis the second time going to Dr. Pumilia and I want to thank God for Dr. Pumilia and his assistant and his team they are truly a gift! I recently went to a different doctor in Frisco who was horrible while trying to do my root cancel I felt everything, and I left in tears. I was able to get an appointment with Dr. Pumilia and I was relaxed and well taken care of! If you are looking for a endodontist you would be doing yourself a favor by going to Dr.Pumilia he is truly social and he uses his God given gifts to help those in need! Go to Dr.Pumilia and I can assure you that you will be in the right hands!!!!!! Side note- He and his assistant make an amazing team....they should connect at some point!! He deserves more stars that are listed Thank you Jesus for allowing me to find Dr. Pumilia