Now recovered from inadvertent late July 2025 posting - again, Apologies. Doc Brandon & Dental…read moreHygienist Mandy continue their superb mastery of Dental Care (eye-hand coordination, evaluation, detailed analysis) with "collegiality," intangible essence of being included as if in family. Nice touch to already flawless Dental Care. Both are Top Notch. If you haven't visited them yet, you're late.

Unbelievable! It's actually for real a true 5* facility/ team/ experience!! From the wonderful…read morefront dest take in, the assistants, hygienists are absolutely top tier- if that's not enough- just wait for it- the amazing Dr Roger will blow you away with his skill, manner and wisdom! Thanks Team( did I mention a beautiful and super clean facility!!

Dr. Alston and her team were very easy to talk to. they put me at ease as I was nervous about the…read morewhole root canal process including a crown. They were very professional starting with the office manager, Marie, all the way to the technicians and root canal doctor to when the crown was placed. I especially liked Dr. Alston, I could clearly see she was highly trained, professional and fun to talk to. Patient Randy

If I could give this place zero stars I would. They have completely ripped me off. For my simple…read moreyearly tooth cleaning and X-rays they let me know it would be 35 dollars. THIS COST ME OVER 1000 DOLLARS!!! I got the bill in the mail and was so shocked. I let they know I was on a budget and could only afford the minimum. And then they kept trying to push me to get a laser treatment. I let them know multiple times I couldn't and they kept pushing. I'm never coming back.

MySA Dental strikes again initial experience was outstanding but over time the office staff has…read morechanged so much that I need to call in to find out if my cap was ready to be placed. Since then it has only gotten worse the office personal do not follow through with patients requestasked to have the Office manager to call. Will bill your insurance to make sure they are paid without providing any services.

My family has all been here: cleanings, fillings, and a crown…read more The staff is extremely amicable! I've had nothing but great experiences. I had a crown done and haven't had a problem with it yet. Will post any updates if necessary.

I'm not your average gal. I LOOOOVE the dentist. I love my teeth and always look forward to my…read moredental visits. I'll do whatever it takes to preserve this smile. Being new-ish to San Antonio, it's been years (Yike!) since my last check up and cleaning and having settled in to our new home, it was time to select a practice near our home. There are so many options on Potranco and more dental offices pop up every 6 months or so as the community continues to grow. Schuchart popped up right at the entrance of my community, Arcadia Ridge. I can literally walk there in 10 mins. I'd seen this dental office on social media and love the aesthetic of the outside. The photos of the inside I've seen was just as impressive. The husband-wife team of dentists are young and family oriented. I knew I'd found my place! GETTING IN: scheduling an appointment was so easy. The gal I spoke to was very professional and friendly and we easily coordinated a date and time for my initial visit. I show up on the day of my visit very excited. Giddy, even. Let's get these teeth in tip-top shape! Check in was simple and I glance around the large waiting area. Portraits of the dentists and their child are framed and mounted on the wall, along with licenses and certificates. I love the ambiance, still smells brand new, lighting is comfortable and every surface is clean. There's what I can only guess is a child's play room, but I'm not 100% sure. THE TEAM: I have to say, the treatment team in back are awesome. Down to earth and really fun, actually. We shared quite a few laughs in conversation. The equipment is state of the art, so easy for my X-ray results and explanation of my dental health to be broken down simply for me on a screen. I required some repair and the doctor patched me up quick. Overall, I am very happy having trusted my gut with this new practice and I'm sure you can guess I can't wait for my next cleaning. Give them a try!

Beware and check your explanation of benefits FRAUDULENT DENTIST POCKETING MONEY. They will…read moreovercharge you and pocket the money. I visited in November and was charged upfront because they were unsure if my insurance would cover the services. I happily paid. My insurance did indeed cover the service except the oral exam and the insurance and dentist agreed to a contracted amount. The dentist refuses to honor the contracted amount and only offered a partial refund. Their reasoning is insurance didn't cover it anyways so we are going to charge you the full amount and not the contracted amount we agreed upon with your insurance. Stephanie was combative and said she would call me back for a refund in two weeks. I had to call back multiple times letting them know that insurance has paid them and they owe me a refund yet they only provided a partial. My dental insurance company called them as well to advise they should not be charging the full amount and should be charging the contract amount but they disagreed and refused to refund me. They continued arguing with the insurance as well. At this point my insurance is filing a complaint. This is unfortunate because I really liked the dentist but the fact that I called, my insurance company called, and they do not know how to bill properly is fraudulent. There are so many other great dentist in this area go to don't bother with this place. Look at their google reviews there are others that have complained about the same thing. Look at your explanation of benefits because this dentist is pocketing the money.

Absolutely do not recommend. While I had no issues with my hygienist (the main reason I kept going-…read morethat now has left), the overall customer service needs serious improvement. On multiple occasions, they used my old insurance despite several conversations confirming my updated information. Scheduling was also frustrating--appointments were frequently double-booked, leading to wait times of over an hour, even when I had the first appointment of the day. The final straw was being told my appointment wasn't confirmed, even though I had received a call and confirmed it. I was told, "We have a virtual assistant and a customer service person, so I'm not sure who you spoke to--they must not have communicated." That level of disorganization is unacceptable. Additionally, the office itself did not appear as clean as it should be and could benefit from a thorough deep cleaning. Overall, a very disappointing experience.

I had a really great experience at Potranco Smiles! The staff is so welcoming and made me feel…read morecomfortable from the moment I walked in. The office is clean, modern, and well-organized, which I really appreciated. The dentist took the time to explain everything clearly and made sure I felt at ease during my visit. You can tell they genuinely care about their patients and not just rushing people in and out. I would definitely recommend Potranco Smiles to anyone looking for a friendly and professional dental office!

Don't go here they don't know what they are doing. 2nd time trying to get some work done and they…read morehave to reschedule me. They don't call or send emails and wait until you show up to tell you to reschedule. They seem very dumb or slow.

I would rate it this a 0 starts but unfortunately I can't. I recently moved in the potranco area…read moreand was not going to drice 45 min to my previous dental. I made an appointment 2 times now the first 1 I had to leave because they took 2 hours before they called me. and the 2nd appointment no one opened the doors at 9am when the lobby states they opened. and I waited 15 min giving them the benefit of the doubt. they are also understaffed bc the staff didn't like working here from what I was informed....idk how their service is but if your concierge and punctuality isn't great I doubt the service would be.

I chipped my tooth late last night and left message on WLD's answering machine, and sent a message…read morevery early this morning. I received a quick response with an 11 o'clock appointment! I was seen promptly by Claudia and Dr Rodriguez! Yo my amazement the pair made the necessary repairs and I was done within the hour!!! I've had only very compassionate and professional service by all the staff here!!! Love them!!

Dr. Nelson and his staff are all great. I've been a patient here since 2019. I've always had great…read morecustomer service and they always do their best to accommodate me. This is what taking care of your customers should look like.

The finance lady/office manager was inhospitable, disinterested, unpleasant and condescending.read more

Ive been coming to this office for years and never had an issue until recently. The most recent…read morework they've done in my teeth has only caused me more pain, when i bring these concerns to them they tell me "theres nothin wrong" turns out they didn't fully seal my cavity twice and did my fillings wrong so I had to continue to return and have free work done to correct their mistakes. Some doctors are rough when handling you, my recent doctor forcefully broke several strings of floss in my teeth after i was asking her to stop due to it being painful. This was a result of the bad fillings she did. Ive also had a horrible time scheduling with them lately, they tell me i'm on the schedule and give me a appt card with time and day, i come in, no appt scheduled. They fail to provide important info for future appts and receptionists have little patience.

Amazing team! I used to have so much anxiety about the dentist, but this team makes me feel calm…read more They are also very patient with my 3 year old.

The doctor's top notch and all the staff are very kind, my only critique is not necessarily against…read morethem, but clinics across America. The fact is TVs are omnipresent, and instead of kids watching and learning from clinicians and staff, they tend to be distracted by screens which impedes their development.

I have been going here for a few years now and every time I go there is a new dentist working here…read moreand the previous one is gone. I'm not sure why the turnover is so great here, possibly because this place is a chain? Not sure I will be returning. Seems like some of the staff aren't sure about things here. I won't go into detail but I don't feel confident in this office.

Slow service. I was notified that my appt was cancelled on Friday but they had availability the day…read moreprior. Showed up early and still waited over an hour an 15 minutes. The dentist and xray technician were in well before I was even introduced to the hygenist who said he was wrapping things up and it was going to be a while