How in tarnation does this BMW have such a low rating?!??…read more I fuhking hate auto dealerships ( I've crashed many a cars and then automatically leased/purchased more cars ,therefore, I'm officially a professional luxury car buyer) THIS BMW IS THE ABSOLUTE BEST YOU WILL EVER ENCOUNTER! The service department..... have become my bffs (not sure if they consider me their bff, though) The service director, Guy, is an all around cool and legit dude! Trust me, I've cornered this man in his own office demanding to speak to me to explain the extended warranty i purchased and why it doesn't include all three of my gawd damn 5 series batteries in it. He talked me off a ledge and even gifted me a hat! That's all it took me to shut me up. Sandy, Bryan, & Brandon, and my homies now. They hate to see me comin! I adore this dealership and I will even drive from LA to service this damn car; has how much I trus and adore this place. FIVE STARS. (The only thing that irritates me about this place is their phone system. Too many prompts. Receptionist never answers. Just immediately ask for Brandon and he will handle it!)

Before purchasing the vehicle, I had already secured financing directly through my own bank and…read morespecifically stated that I did NOT want the dealership to run my credit or arrange financing. I was expressly assured by the salesperson that they would not do so. I raised the issue multiple times during the transaction because it was important to me, and the salesperson again confirmed this in front of another salesperson at the dealership when I asked about it a second time. Despite those assurances, my credit was apparently still run and the financing was subsequently re-originated through the dealership's lender network. The loan also ended up being structured as a personal loan rather than the business financing arrangement I had intended to use. When I later called the dealership to discuss the issue, I was transferred to a sales manager who was argumentative and dismissive in tone. During the conversation, he stated that I had been "misinformed" and claimed that running a credit check and handling financing this way was standard process across dealerships. He also appeared to acknowledge that the dealership had re-originated the loan, specifically stating that they did so because they "got me a better rate." However, the rate difference was only approximately 0.05% better than the financing offer I had already independently secured through my own bank. From my perspective, being assured multiple times that my credit would not be run, only to later discover that the financing had been changed anyway, felt suspicious, dishonest, and potentially unethical. This was furthered when I called the sales manager and he was argumentative and said this was standard practice for dealerships while also acknowledging they had re-originated the loan. Customers should clearly understand: -when and why their credit is being run, -whether financing is being re-originated, -how a loan is being structured, -and whether it is being processed as a personal or business loan. The vehicle itself may be fine, but the financing and communication process left me with serious concerns. When I called to discuss this, the sales manager would not transfer me to the general manager.

I can't say enough great things about Gordon at Land Rover Rancho Mirage. He truly went above and…read morebeyond and made buying my new 2026 Range Rover Sport an absolute breeze from start to finish. Gordon was incredibly kind, knowledgeable, and genuinely easy to work with--no pressure, no games, just exceptional service. He anticipated every question, handled every detail seamlessly, and made the entire experience enjoyable (which is rare when buying a car!). Honestly, he should be the sales manager--that's how outstanding he is. I'll absolutely be buying many more cars from him in the future, and I've already recommended him to friends and family without hesitation. If you're considering a Land Rover, do yourself a favor and ask for Gordon. You won't regret it.

A Lemon I purchased a new Land Rover Evoque (a sales floor…read moremodel) from Land Rover Rancho Mirage in 2022. Within one year, it experience multiple overheating warnings, each time (4) returning it to the dealer. Each time, they returned the vehicle saying nothing was wrong or couldn't find an issue. On the 5th time, they kept the vehicle for several weeks, saying they needed to order and replace multiple engine parts from Europe because the engine coolant was leaking into the exhaust. The vehicle was under 30k miles. All of this with no regard for my personal safety. Since then, the vehicle has continued to show overheating warnings, multiple paint and interior issues. When I contacted Land Rover/Jaguar about my concern and issues, they offered $2500 toward a new purchase. I have contacted a Lemon Law attorney now and Land Rover/Jaguar is telling the court it was never their responsibility. BUYER BEWARE, DO NOT PURCHASE A LAND ROVER.

Greg Grove is the man, He went above and beyond to handle my situation, even though it wasn't to…read moreVW's benefit. I could go on about my situation but the dealership in Indio closed! VW's needs more of you Thank you Greg

Went in to look at a used vehicle posted online for 16500…read more When I entered I was immediately approached and asked if I needed help. I told the salesperson that I was there to look at this particular car. Immediately he said it was sold. Then I asked how long ago it sold...because it was still posted. He said a couple of days ago. Then he said hold on let me check. He went to the back hallway and asked this other guy if he sold the car. Things got a little quieter and I couldn't hear what they were talking about...but the conversation was a little long for a simple yes or no question....is the car sold ? He came back out and told me he thinks it's still there. He said he had to find the keys and would bring it around to the front. He did. I took a look ...I was interested . I noticed that there had been a sticker that was removed from the window ..still had the glue mark on the glass. Important clue for me. I asked if I could drive the car and he said he would have to ask his manager. Weird..but ok. Got in to drive and I was told I couldn't leave the parking lot area. Even stranger. Said it had to be saftey checked. It had already been posted online and on the floor. But if I was interested it still needed to be finished being checked. And wouldn't be available yet but I could start the process. This was BS for sure. So I said I'm interested...but only if we could do a little better deal. He said sure let's go in and talk about it. He asked me did I have the online price and could I pull it up on my phone...I said yes . This is their site ....he knows the price. This is where everything starts to crumble for me. He's talking too much. Side tracking. And I'm trying to put all of these things together....it just started to feel off. He kept telling me all of these things that you get when you buy a used car from them. A year warranty / first service ...blah blah blah. And this is why..... I asked before we run my credit....by the way excellent....wasn't worried about that. I wanted to know what the cost would be for the car. He talks about writing down a price going to his manager coming back to me....that same crap. I don't do the back and forth. What's the price that you want for the car. And then....out of his pocket he pulls out a crumpled sticker....the one he obviously pulled off the window before he brought it around to the front. It had an additional couple thousand added to the online price ....it was all their add ons . No Way. It's a used car. Total bait . Car dealerships need to stop this crap. I was asked how much I would give. I said I would give 1000 less than the online price...plus tax and license. They said no. The problem for them was I would have given the full online price except for the fact that they tried to play me...and I felt slighted by that. I agree with Tony L's review. Spot on. And I definitely agree with S.W. review about this particular sales person. People are in business to make money . I get that. Be transparent....dont boost up a sticker price with coatings and door gaurds and crap like that. Do better. Truly disappointed.

Writing this review specifically for Daniel Mejia in the service department. My Mom was in the…read moredesert for a week when she called me about an issue with her car. I know the area and Jessup so I called them to arrange an appointment for a diagnosis and potential repair. Brandy was helpful and kind setting the appointment for the next morning and she text my Mom the details. Mom brought the vehicle in, had it diagnosed and repaired quickly. She couldn't say enough nice things about how well Daniel and everyone at Jessup treated her and was grateful to get her car back running right. Thank you so much for being professional, getting the work done and providing a positive service experience.

Have Purchased Cars for Many Years From this Dealer! It use to be Excellent! Now a So So GM Dealer…read morewith Cadillac Branding! Called last week to get my Granddaughters Escalade ESV V in for Service. Spoke to a Virtual Assistant, then was put on Hold! Too Busy to Take Calls. Called another Dealer that Answered the Phone and they Briton In Same Day Which I Did! Waited and they Got it Right Out for Me!

Spent 24 hours in constant contact with the sales team at this dealership and got the runaround at…read moreliterally every turn. Received promises from one person only to get a follow up phone call from another person apologizing and making different promises, who again had someone else call to apologize further and make other promises, none of which were kept or were apparently true in the first place. Complete waste of time. Do yourself a favor and go literally anywhere else.

I purchased a vehicle from Fiesta Ford in perfect condition, but unfortunately, my experience after…read morethe sale has been very disappointing. After the purchase, a worker used the same rag he used for the window paint to wipe down the inside of my car -- which didn't need to be wiped down. When I brought the vehicle back for a car wash to make it right, they ended up scratching the fenders. When I addressed the issue, the workers were dismissive. I followed up with Jason, who helped me with the purchase, and he confirmed the scratches were not there at the time of sale. He rubbed oil on the scratches and said he would follow up with a list of recommendations to "cover" them up, but I never received any follow-up. I'm very disappointed with the lack of care and accountability after the sale. I expected better customer service from a reputable dealership.

Palm Springs Porsche has truly outstanding people in their service department. I've owned many…read morePorsches over the years and dealt with a lot of dealerships, and I can honestly say Danielle, my service advisor, and Ken, the service manager, are the best I've ever worked with. They make everything easy. Anytime I've had an issue with my car, they've handled it professionally and efficiently, and they always keep me informed every step of the way. There's never any guessing or chasing them down--they stay on top of everything and communicate clearly. It's rare to find this level of service and consistency. Palm Springs Porsche is very fortunate to have Danielle and Ken. They set the standard for what a great service experience should be.

I recently purchased a 2019 Jeep Grand Cherokee from Porsche Palm Springs, and while my initial…read moreexperience was positive, what followed has been incredibly disappointing. When I first visited the dealership, I was assured the vehicle had been well maintained by the previous owner, who supposedly serviced it regularly and traded it in for a Porsche due to retirement. The car drove beautifully, and my sales representative, Sherman Sims, was very kind, helpful, and made the buying process feel comfortable. However, there were important issues that were not properly disclosed. At the time of purchase, I noticed a light on the dashboard but was told by the general manager that it was simply due to a setting that could be adjusted. I later learned this may actually be related to a battery issue. In addition, there was visible damage to the infotainment screen that I was not made aware of prior to purchase. I will be including photos in this review. This is not something I would expect on a vehicle presented as being in great condition. I also paid a significant amount for add-ons, including StarGard and ClearShield, which I was not comfortable with but agreed to because I believed I was purchasing a high-quality, well-maintained vehicle. The very next day after purchasing the car, I noticed the screen issue and had my husband call the dealership. We were told the vehicle was sold "as-is" and that we would be responsible for any repairs. I returned to the dealership in person to try to resolve the issue. After spending hours waiting, I was told they would coordinate with a Jeep dealership and follow up with me. That follow-up never happened. To address the issues myself, I scheduled an appointment with a Jeep dealership, where I was informed that both batteries were bad. Porsche did ultimately replace the batteries, which I appreciate. However, regarding the infotainment screen, Jeep advised that they could not determine the cause without a full diagnostic and that it may require replacement. They did not confirm that the issue was sun damage. When I brought this information back to Porsche Palm Springs, the general manager, Mike Anchondo, stated there was nothing he could do and maintained that the damage was cosmetic. He also claimed that Jeep had diagnosed it as sun damage. This directly contradicted what I was told by Jeep, who even put in writing that a proper diagnostic is required to determine the cause. When I attempted to discuss this discrepancy, Mike Anchondo was dismissive, argumentative, and rude. I was told that "all cars have issues" and that it was my responsibility for not noticing the problem prior to purchase. This response was extremely disappointing. I am not disputing that used cars can have issues, but this was a visible condition present immediately after purchase that was not disclosed, and I made a good faith effort to resolve it through the dealership. Instead of working toward a reasonable solution, I was met with conflicting information, lack of accountability, and poor customer service. While the initial buying experience was positive, the lack of transparency, poor communication, and dismissive treatment after the sale has been extremely disappointing. I expected a much higher level of integrity and customer care from a dealership representing the Porsche brand. I would have preferred to resolve this directly with the dealership, but unfortunately that opportunity was not taken. At this point, I am simply asking for accountability, clear communication, and a fair resolution to issues that were present immediately after purchase and were not disclosed.

My husband just got back from having our 2022 Cadillac serviced at La Quinta Cadillac and we…read morecouldn't be happier. In today's world of lackluster customer service, this dealership not only performed the service required, they actually went out of their way and replaced the battery which was about to go out of warranty. We appreciate their excellent service and now consider them our go to for future services or sales. The Howies Indio, CA

I dropped of my truck on a Friday for diagnosis and repair. Fast forward to Tuesday end of day i…read morehad not received a call from anyone. I called them to get an update and I was told it had not been seen yet. They would get to in on Wednesday at 3pm. Fast forward to Thursday at 4:30pm i had never talked to anyone yet. I picked up my truck and the engine cover was on my front seat. I never received a call or an apology.

We had an outstanding experience working with Steve at Subaru of Palm Springs!…read more My husband had his heart set on a very specific vehicle--the Subaru Uncharted GT in the color Coastal Wolf Gray with light gray interior--and Steve went above and beyond to help make it happen. He was knowledgeable, patient, honest, and incredibly responsive throughout the entire process. What really stood out was that we never felt pressured. Steve genuinely listened to what we wanted, kept us informed every step of the way, and made what could have been a stressful car-buying experience feel easy and enjoyable. His professionalism, excellent communication, and dedication to customer satisfaction were second to none. If you're looking for someone who truly cares about his customers and will work hard to help you find exactly the right vehicle, ask for Steve. He turned my husband's dream car into a reality, and we couldn't be happier with our new Subaru Uncharted GT! Thank you, Steve, for providing exceptional service. You've earned our highest recommendation, and we'll be sending our friends and family your way!

To be clear, this isn't about the vehicle, buying experience (2nd time), and the service…read moredepartment. Those are all 5-stars. This is a question/confusion/complaint for parts - I don't understand how/why I find an accessory online (Subaru) at a dealership in a different STATE for $100 that I can purchase and ship here. But, the same product the service department up the street wants $140 (Subaru online highest price is 129) to order the product for me. Smh