I have bought cars there for over 20 years. They have always been friendly and courteous. In addition, their service department has always been attentive and prompt when I get there. And if I need a shuttle, they make it available to take me home while they serve my car. Many times I've just waited for them if it's a simple oil change. They go over and above in servicing the vehicle and making sure that I'm happy. read more

I will never go there again. I don't recommend their service center to anyone. They installed an aftermarket battery into my vehicle and told me it was a motorcraft battery with a three-year warranty. The battery went bad in less than three years, and when I took it in for warranty replacement, they said it wasn't the battery they put in my vehicle and would not honor the 3-year warrant, even though they are the only ones to ever install a battery into my vehicle. read more

Spent 24 hours in constant contact with the sales team at this dealership and got the runaround at literally every turn. Received promises from one person only to get a follow up phone call from another person apologizing and making different promises, who again had someone else call to apologize further and make other promises, none of which were kept or were apparently true in the first place. Complete waste of time. Do yourself a favor and go literally anywhere else. read more

Fiesta Ford - Auto Repair Near Me - Indio, California

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I got a new rebuilt factory Ford engine in my 2014 E-350 Van..it's literally like New!..it went so smooth and exactly at the estimate.. Raymond Gamboa is the service advisor, and he's great!..he explains everything so you know what is being done at each step..5 days and a new engine!.I still can't believe it.. I had one little issue after I left that was unrelated to engine..I called Raymond , he said bring it back,and they fixed it in an hour for price of part only..that makes me feel good!!..the volume of work they do there,the big beautiful shop, the nice people working there , was everything my next door neighbor told me he experienced when he advised me to check it out..I was going to go to the inland empire..so glad I didn't waste my time..just pull in there and talk to Raymond, you'll see what I mean!! read more

I purchased a vehicle from Fiesta Ford in perfect condition, but unfortunately, my experience after the sale has been very disappointing. After the purchase, a worker used the same rag he used for the window paint to wipe down the inside of my car -- which didn't need to be wiped down. When I brought the vehicle back for a car wash to make it right, they ended up scratching the fenders. When I addressed the issue, the workers were dismissive. I followed up with Jason, who helped me with the purchase, and he confirmed the scratches were not there at the time of sale. He rubbed oil on the scratches and said he would follow up with a list of recommendations to "cover" them up, but I never received any follow-up. I'm very disappointed with the lack of care and accountability after the sale. I expected better customer service from a reputable dealership. read more

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I live in LA and was visiting family in Indio. I had been considering a Mach-E for about a year, so I excitedly headed to Fiesta Ford to check them out! I met with salesman Hector Zazueta to ask about what a potential lease for the 2025 Mach-E would look like. I received an incredible deal that I simply couldn't walk away from, and I happily traded in my Lexus that very morning! The specific car, with the exterior and interior colors I wanted, was at the sister Ford dealer in Palm Springs, so Hector went to pick it up while I went to a family breakfast. When I returned, the car was waiting for me with a huge red bow--it was such a thrilling surprise! My husband, family, and I took photos to share with our friends and family. The next part, which usually drags on forever, is the paperwork. NOT AT FIESTA FORD! Steven Robinson was ready with all the paperwork; it went so fast! I still had plenty of time to ask questions. Hector and Steven rolled out the red carpet for me. I've purchased three other cars at different dealers in the past, and this was by far the most pleasant experience of them all. Since it's a lease, I will definitely be back for my next car lease or purchase. However, I'll be there even sooner because my husband wants to return to this Ford to buy a Maverick from Hector. It's absolutely worth the drive from LA, where you might not receive the same concierge customer service you do with Hector and Steven at Fiesta Ford, Indio! read more

Fiesta Ford - My new Mach-E! Lululemon! - Auto Repair Near Me - Indio, California

I have a Ford Escape purchased at a Los Angeles-area dealership. After moving to the Coachella Valley about 6 years ago, I knew I'd need a place to have regular maintenance done. Fiesta Ford was the closest dealership to my home. Being one who likes all the maintenance records in one place, I try to have it completed at the same dealership. My vehicle hasn't had any major issues; it has had regular maintenance, like changes, brakes, and tires. I have become accustomed to their fantastic service staff; they are all great, but Rudy has been my go-to. They always keep me updated throughout the process, offer a shuttle if needed, and recently added a pickup-and-drop-off concierge service. I have yet to purchase a vehicle from them, but they will be the first place I look. I highly recommend this business. read more

Again Sarah, the service advisor at Ford Fiesta went above and beyond to help me. It would be great if the rest of the advisors were as helpful and considerate. Sarah is very nice and considerate... Thank you read more

Sales and finance manager were both unprofessional and not trustworthy. After spending time at dealership 1st time, sale manager would not budget on price. After submitting my offer to Sales rep of $1000 off, next day Sales manager knocked off $800.00.... but FIESTA FORD tried to sneak in or slime in a $500.00 anti theft devise. I only agreed to sign one removed. Was also told they didn't want my GMC trade-in on their lot and offered me $24,500.00. Learned later the vehicle is on their lot offered originally at $35,877.00. Now reduced to $32,885.00. IMO, this dealership is unprofessional and not trustworthy. read more

FRONT DESK MANAGER ISAAC I had an extremely disappointing experience with this dealership when trying to follow up on a simple request regarding my vehicle loan. I reached out to ask whether I could still add GAP insurance to my loan, and if not, to be provided with the signed paperwork showing I declined it at the time of purchase. Instead of being helped, I was met with unnecessary resistance and an unprofessional attitude by a front desk manager, who told me, "I don't know how that would help you." I wasn't asking for help--I was asking for documentation that should already be on file. I was FINALLY given an answer to come in person after dealing with the behavior. Issac made it seem it was a big inconvenience for him to "look back at physical files we have in the back". I don't understand why it's so hard to just communicate without the passive aggression. I also voiced concerns about how difficult it has been to reach anyone in the finance department since he directed that I go in person for my document request. Prior to this call, I've called over five times, tried to reach all three finance managers, leaving all of them voice messages as well as leaving a message to front desk staff, and even stopped by in person--only to be left waiting for over 30 minutes with no follow-up. Instead of acknowledging the issue, the manager responded, "I find that hard to believe," which felt dismissive and unaccountable. It's disappointing that a dealership operating under a major brand would treat a customer like this after the sale. If you value proper communication, professionalism, or even just basic customer service, be very cautious when doing business here. read more

Fiesta Ford - Came up with 1400 in accessories that they couldn't justify or go into detail. Sales tax Twice. - Auto Repair Near Me - Indio, California

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I can't say that I had a good experience. I was interested in a car, which had a listed set of dealer discounts. I was also told that Ford was offering a rebate. I asked several time if that meant that there were the discounts shown on the website AND the rebate, and each time I was told, "Yes." When I was getting serious about a final price, I was told that the itemized discounts shown on their website WAS the rebate. I'm glad I didn't waste time going into the dealership for final negotiation. Since I was interested in more than one manufacturer and model car, I did not pursue it any further. I would have appreciated being given a correct answer when I asked about it the previous three times. read more

I think Yelp should institute a "no star" review option. If there were such an option, I would give Fiesta Ford, no stars. I went there this morning to look at a used Chyrsler 300. There were 3 salesmen talking amongst themselves in the parking lot, and not one of them approached me to offer assistance. (Check your cameras.) They made me walk across the parking lot to ask for help. When I approached them, they were not friendly, they were not helpful, and the alpha of the 3 men made some kind of offhand derogatory remark in response to helping me. None of them were light, generous of spirit or kind. I told the alpha I would like to drive the Chrysler, and began walking toward the direction of the car. Now bear in mind, that this is a Ford dealership, and they had only one used Chrysler vehicle on the lot, but even so - the alpha kept repeatedly asking me if I wanted to see the Chrysler. ??? This is how they gain control of a sale. They start out controlling the narrative, and this then allows them to better dictate the direction of the sale. It's ugly, old school salesmanship. If you have an opinion, they are going to give it to you- When the alpha realized I was an independent thinker, and that he could not dictate the direction of the sale or my autonomy, he simply quickly got rid of me by way of being rude. I told him that I did not want to buy a car from him, but even that was not satisfactory to the alpha, and he berated me verbally all the way out of the parking lot. (Check your cameras.) There was a LOT of inventory on the lot, and I can only assume that this dealership is not selling many cars because the manager may be a negative alpha himself, who is instituting old school selling techniques as a means of doing business, which would explain why the manager of this dealership allows his employees to behave like bullies as a means of selling cars. I recommend you avoid this dealership. Buying a car should be a mutually fun experience, and not an event that assails your personal dignity as part of the car buying process that ultimately only serves to inflate some small-minded salesperson's boyish ego. read more

Your back service people need to stop chismeando and get their freaking job done. Too many breaks. I've been here since 930am and still my car not done. Another customer and me went to the bavk to see the technician just talking away and not working like they're supposed to. This is unacceptable. My advisor Ray Gamboa and the other advisors are great, just the people in the bavk are plain lazy!!! read more

FALSE ADVERTISING. They advertise vehicles on the lot that meet all the requirements of the national ad then jack the price up or straight up lie. read more

Bait and switch. I wanted to purchase A Mach E they showed was "on lot" on their website. Went to make deal. Sales guy said sorry it was a sold a week before per the manager Edgar Martinez and to try another one. I mean. Thought that was odd. What car dealership doesn't update their site on a regular basis. Seemed shady. Funny enough, there "sister store" down the road, had it on the lot same VIN. "Never was sold" and was in stock. So yeah, don't bother with these guys. Dishonest management from the top! I mean what was the point of that. He could have traded with his other store but instead lied read more

My husband wanted a new F150 truck so he searched the internet. He found the exact truck he wanted at Fiesta Ford. It was listed around $37,000. He called a few times, but he got the run around and said the salesman was really rude to him. We drove to the dealership, which is over 100 miles away. Several salesmen approached us, but they were very shady regarding the price. The truck that was listed on the internet for $37,000 was actually over $53,000! That's a huge difference, and my husband was livid! We almost walked out several times. Emmanuel Sanchez, the Account Manager, started a conversation with my husband. Again, we almost walked out. Finally, the Sales Manager, Edgar Martinez, spoke with my husband. My husband told him what he wanted to pay for the truck. After going round and round, Mr. Martinez agreed to the price he wanted to pay. In the end, it all worked out and we drove off in a beautiful new truck. However, it was not a pleasant experience. Make sure to get the true price before driving there! read more

EVERYTHING! I want to say that this has been my general experience with this dealer. I don't believe, or should I say I don't want to believe that all of the salespeople are the same. I'm sure they have good employees I just sadly haven't dealt with a descent employee as of yet. Generally speaking they are rude, condescending & unhelpful. My husband purchased a car through them, the sales guy was nice enough and I think we got a good deal but dealing with the maintenance and warranty was a whole other story. I naively enough decided to reach out to them since we are looking for a third car. Well never again. The guy on the phone was the epitome of a mansplaining individual. Do yourself a favor and shop elsewhere, save your time, money and patience for another business who will actually be happy to help you find what you need. read more

I went to sell my car and meet with used car manager Greg Brown, he was EXTREMELY rude. I didn't appreciate that he spoke to me as if I had no clue what I was talking about or what I needed to do. When I asked him for the paper with the purchase offer price he said "no, my word is good and my tech still needs to drive it to make sure everything is good. Plus's how are you going to pay me the extra money and I'm not going to give you a deal unless you tell me "I want to sell my car right now"" when I responded with "my boyfriend will pay that" he said "well he needs to be here now". It was just a horrible experience and now they will never have my business. That is not a way to gain customers, nor is it good customer service. read more

Did God create Fiesta Ford to be the bane of my existence ? Probably. The most inept service department one could ever hope for . Annie the service manager can't be bothered to call you back . They are after 2 weeks going to finally get around to putting in " parts" by the time that happens it will be a whopping 3 weeks without our vehicle waiting to get our transmission fixed . That's right ..parts... rebuild.. transmission. It's going to be another nightmare somewhere down the road I can already see that one coming . How do you reasonably expect anyone to survive without transportation for three weeks . They only cover $50 a day towards rental which in this day forget about it. If you care about your reputation let alone the hope you will garner more business you might want to take a look at the people who service all the cars you sell . After looking thru reviews it's clear you have a broken department that needs to learn how to actually perform customer service . It costs you zero to call someone back . If you need service ,to anyone reading this good luck . I went scorched earth in this review because they deserve it . read more

The thing I like best about Fiesta Ford is weather the customer is in the wrong or they are in the wrong, they will go out of their way to make your experience right. The service rep Kyle did a fantastic job of helping me out he was the messenger that had to give me the bad/wrong information and he didn't throw anyone under the bus. I made a complaint about the service that I was getting and he took the blame when it wasn't his fault. Thank you Kyle. When I picked up my car the tech separated my keys I get home to notice that my keys were missing. I headed back to get help. the two Service reps that were on duty were stayed calm while I was highly HIGHLY upset. I saw the manager coming out of the managers office I asked him if he was the manager. He said he wasn't he was just a nobody. He stopped me from leaving and getting more upset he took his time to help me. I like the he pretended it to be a nobody to show that all of his employees are empowered to help everyone. (VERY COOL) read more

Went in for an oil change and inspection at the quick lane they told me it was going to be two hours. They are not quick at all, two hours later my vehicle wasn't even in the bay I don't recommend this place at all. read more

I took my Expedition for service to FIESTA FORD because the water for the windshield wipers was not working. After a "troughout check" (according to the service advisor) they found out that the "motor" for the windshiled water pump was no good and it required replacement with and estimate of about $1,000 for parts and labor. I thought it was a little expensive, but because I was in a hurry, I decided to come back the next day. It was my lucky day for sure. When I got home I opened the hood and l just looked at every area of the engine when I saw a small container that was empty, dry. When I followed the hose from the container, I noticed that it was hooked right below the water sprayers. I then decided to just filled the container with water and long behold... the windshield water started to work!!! That's all it needed, water in the windshiled water container!!! There was NO broken "windshield water motor pump". DO NOT GO TO FIESTA FORD FOR SERVICE !!!!! read more

I bought a car here and bring it for regular crevice. I had good experience over all nothing extraordinary to say, witch I wish I had. Hopefully I can find that in the future. read more

Fiesta Ford - Auto Repair Near Me - Indio, California

I took my F250 Powerstroke in for a serpentine belt change and coolant flush back in November 2024. The bill was about $1000. It is now March 2025 and it's the first time I opened the hood after their "service" because the windshield sprayers weren't working and thought I needed to put fluid in the reservoir, and found the hose and nozzle assembly completely ripped from the mounts and the nozzles busted. The drivers side battery bracket wasn't installed properly, and the hose clamp securing the air filter box to the intake assembly was hanging loose allowing unfiltered air into my engine. If enough dirt got into my engine from their mistake I could be on the hook for all kinds of issues. I called to speak to the service manager and was told he was out and would be back in an hour and would call. It's been a day and a half and I'm still waiting. DON'T TAKE YOUR VEHICLE TO FIESTA FORD FOR SERVICE! read more

5-star service, we deal with Charlie Price. Outstanding service writer, and he does the homework for you via the VIN for previous work and recalls. Been going in for about 4 years and the work, follow up and repairs (warranty and otherwise) are always done timely and precisely. He matches pricing on tires, too. (I've been secretly interviewing the sales staff for our next purchase; we like two of the long-time sales reps. We'll eventually buy one there, but bought my last truck in my former town. I'd recommend Jason or Armando in sales.) read more

First of all Bellen with the remote services is fantastic. My recalls and oil changes were done remotely by their mobile mechanic and my girlfriend said when they came to the house, it was just a pleasurable experience. I had to take the vehicle in for a rear window regulator that broke it was under warranty. I met Rudy the service advisor. What a great guy. This place is rock 'n' roll. I will definitely bring my vehicle to their service department in the future. I suggest you do too. read more

The service department offers the worst customer service. I went in last week because I was having an issue with my radio. Without even looking at it, an older gentleman on a scooter said it's not a Ford issue it's a Sirius XM issue. I asked him if he could at least reset the radio. He had no idea what I was even asking, and a nice lady came out to help me. It didn't correct the issue, and they sent me on my way. After back and forth with Sirius XM, it is an issue with my radio. I called and left a message for the service manager and never received a call back. If they won't even take the time to look at my radio, can you even imagine if I had something really wrong with my car. I'll drive out of my way to go to any other Ford dealership rather than to go this one 2 miles from my work. Garbage customer service! read more

Would definitely call this place to double check the details of a car if you're purchasing from here. You'll save yourself a lot of time and effort from going in person. Listed description of vehicles can sometimes be inaccurate. And listed MSRP prices have huge markups up to 20k. Look for a dealer that isn't trying to scam you. read more

I've had multiple good experiences since my last review so I'm updating my review to reflect that. Marco from the service department is great. read more

Horrible service. You seek cars that need nitrogen but don't offer to fill them. During my phone call I got everything from the Maschine is not on to it takes like 2 hours to get that done Never again will I buy or have my car serviced here Absolutely horrible read more

Had the best car buying experience EVER thanks to WILSON, ERIC, and Stew. Finance Manager (Sorry forgot his name) was also amazing. Extra Extra shout out to Wilson for his knowledge and kindness!!!! read more

This was by far the best experience I've had at any dealership, all thanks to Ron Stewart and the wonderful team at fiesta ford. Mr. Stewart is an excellent communicator, he made the entire process incredibly smooth. He is the gold standard for salesmen and hospitality. Will be shopping here again!! read more

This review is for the service center. Annie Rodriguez was great. I called and said my tire pressure was low, it was due for service and the sun visor was broken. I am about to drive up the coast. I was told they were very busy around 7:30am so wait a couple hours. I came in at 9:30am and had the pleasure of working with Ms. Rodriguez, who saved all my notes from our phone conversation. They worked on my car. A comfortable waiting room with a snack section by the cashier (directly behind customer service). There were three TV monitors. One played news, one played sports and one played a law drama. Sadly, I found the third one last. The news was on a 30 minute loop. So I watched the news eight times before giving up and going to sports. No seats. Found law drama! I was there about 3 1/2 hours. Yes, I was restless. Ms. Rodriguez found me for updates and asked if I wanted to pay $153 and wait two business days for a special part to fix the visor. I said no. Oil changer and visors are not covered by extended warranty but there are about three pages of issues I haven't encountered that are. They gave my car a courtesy exterior wash. That was nice! And the guy checking on my car tried to help with the visor but I think I just need some glue... for now. My brakes and tire alignment are perfect again. Great job. Thank you. read more

Fiesta Ford - Cop shooting, skin cancer and ... thank God I forgot what else. Waiting area is nice. - Auto Repair Near Me - Indio, California

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Do not take your vehicle here for service that will ravage you on diagnostic fees and want to just replace everything to make huge money. These guys are a complete rip off! Stay clear or make sure you clear out your bank account and bring the whole pile with you. They are going to take it all! read more

On 3/15/2025 I purchased a 2024 Ford Maverick XLT from said dealership. When it came to signing the contract I was never asked if I wanted the Gap insurance luckily when the gentleman mentioned it I quickly stated "I don't need GAP insurance. " Once he took that off, I was explained of a package that was part of the car and could not be taken off basically (not optional) but mandatory for the loan. Come to find out 1 month to the day when, I am trying to refinance the car I am told by My credit union I payed almost $8,000.00 over sticker price due to these add ons that where told to me where part of the loan. And could not be taken off. On the loan these extras are under " optional." It's sad how people lie to their own community and race or is it because I was a woman because I specifically asked if these two items have to be there and inthe gentlemen stated to me that they were part of the loan part of the car and therefore cannot be taken off. read more

Yesterday I met with Jason S. Sales Consultant at Fiesta Ford in Indio CA. Great, professional service, relaxed atmosphere and friendly NO pressure environment. Recommended dealership. Thank You Jason, we had fun... :) read more

Just want to leave a review for Emmanuel Sanchez- I recently purchased my vehicle from him and I reached out to him today with questions I had regarding my vehicle. He was extremely helpful and responded very fast! I have been so happy with Fiesta Ford. Thank you! read more

Been coming to Fiesta for over 30 years. Annie Rodriguez in service is the best. Very seldom have an issue and if I do they resolve it. Sales department Ron Olsen is the king. Looking for a Ford you need no one else. read more

Bought two vehicles from this dealer in the past but clearly they are on the same list as all the other dealers in Southern Calif in regards to greed, poor communication and taking every advantage of their customer's to make a few extra bucks. Contacted them about a Ford Tremor and after a long wait for a response, I was finally told that the GM had one that he'd been using as a demo for a bit and would willing to do me a huge favor and sell it to me at 10k over msrp. A driven, used truck that they'd bang me 10k over. What a nice guy. When I told the salesman I'd be willing to pay that if they gave me 110k for my trade I didn't even get the courtesy of a response. This dealer is just being like all the rest. And I hope when all the Covid, chip shortages, wars and any other excuses for ripping people off subside, that this dealer and all the rest go bankrupt. Fiesta is just another shitty dealer filled with greed and could care less about their customers. Do yourself a favor and research, even go out of state if need be, but stop giving these clowns, and those like them your hard earned money. read more

We purchased new Ford Bronco in Arizona. We drove into Fiesta Ford so I could look at a new Lightening and so we could get a feel for the dealership since we were planning on getting some after market things put on the Bronco. To say we were both pretty shocked by the unfriendly sales guy that approached us is an understatement! He stood there as I looked through the windows of the trucks and never once offered to open them up for me to see inside. He was neither helpful or conversational when we tried to ask questions. We drove away disheartened, hoping the service department would be better and vowing to never purchase a vehicle from there. Today, my wife is at Fiesta Ford for our appointment to install the after market goodies for the Bronco. I am sad to report that apparently the service department is just as rude and unhelpful as the salesman we encountered earlier. She was immediately given attitude when she advised she was there for an appointment & he sent her to the parts department to make sure the parts were there. He then told her not to expect it back for "quite awhile", she said, but it will be done today right? at which point she was told they are short handed, backed up & barely any people on Saturday. She said fine, she will wait a couple hours there and see how far they get & make a call to see if she will stay longer or come back another day, the guy said "good luck" and walked away. This is now 2 bad encounters at Fiesta Ford, luckily there are other options for Ford Dealers in the Coachella Valley. We will not be giving ANY more of our money to this dealership! read more