Understandable why they have a low rating. Last week I called to ask what time they closed. After the employee told me that they closed at six, I arrived at 5:40 to find the doors locked. Today I Just hung up the phone after asking what time they really close so I don't have that happen again. Employee who I think is one of the owners could not have been ruder. He complained that he is open six days a week and sometimes they have things to do. Not worth the prices or attitude go somewhere else. Used car salesman approach. Full of one liners and they think they are funny. read more

I have purchased several pairs of glasses at the Wornall Road location. They are expensive, but I was satisfied with the service. Recently, I got a new prescription. I wore my current glasses in and asked if they could order the very same frames with the new prescription lenses. (I wanted to keep my current glasses as a back up.) The guy immediately tried to sell me on buying frames in the showroom. Finally I said "can you order these frames in." He took my glasses in the back. I continued to browse the store. When I saw the guy again, I said "can you order those frames?" He said "I already did." I said "you ordered them without giving me a price?" He said "I thought you wanted those." I said "how much will they be total?" He said "about a thousand bucks." He never even looked at my scrip! I walked out. read more

My first visit to this store turned out to be successful. I came because I wanted a specific Oliver Peoples frame that I saw a friend wearing, and the Oliver Peoples website listed Romanelli as the closest dealer. I described what I wanted and the gentleman instantly pulled the exact frame from a drawer for me. He pointed out that he thought it would be a little small for my face, and when trying it on I reluctantly agreed. I was heartbroken! I'd been saving up for months to buy this exact frame. But he quickly found several other frames (SEVERAL... at least a dozen) that were similar looking but a better size for me. I picked one, and was surprised to get a call just two days later saying my glasses were ready. Pros: Huge selection Experienced staff was helpful and extremely efficient They called my eye doctor to get my prescription for me Cons: Huge selection might be overwhelming if you don't know exactly what you want More expensive than big chain stores, but you get what you pay for read more

If arrogance is what you want in a salesman / owner of an optical shop then go here. A few weeks ago I spent lots of time trying on glasses and found several pair I liked. I wanted to bring my husband in to help me pick the right one , but we left on vacation the next day so I was unable to return for a few weeks. I had narrowed my search to two pair that I liked , and even had pictures of myself in them. Additionally , I had asked the the original man i worked with to take note of the two pair that were my favorites, which I assume he did , as well as to hold onto my new prescription. Today when I went back to the store to purchase a pair of glasses , the owner was there , and he could not have been more rude and arrogant. Scolded me for not buying them the first day I was there , even though I told the original guy I would be back with my husband upon our return. He then had the gall to look at my sweet husband and humiliate him by telling him " he needed to update his look with a new pair of glasses. ". How insulting. The only reason you I went there in the first place was because I got a card in the mail stating all frames were either 50 or 75 percent off. What a joke. The first day I was there I had them price three different pair of glasses by three different designers and miraculously all three had the same price : $1100.00. I then went to Barton Pereira in Crestwood and had the exact opposite experience. They were delightful, kind and ABSOLUTELY NO PRESSURE AT ALL. Neither place is inexpensive, but there certainly is a huge difference in customer service. This is the first time I have ever written a review on yelp. I really am not one to complain, but the experience I had today left me next choice. read more

The very first occasion the owner started telling me how his wife cheated on him while I was trying on frames. I bought 2 pair of glasses which one pair came in later than the other, I told the operator that the second pair fit fine and didn't need any additional adjustments. I explained that my initial pair fit me fine and the owner insisted on making adjustments and they have not been comfortable since. The owner that helped me initially, came out of the back ranting about how nothing is perfec, in which I mostly ignored and left. Horrible customer service for the amount you pay for frames and lenses. read more

Great shop! The person who helped me was friendly and thoughtful. He helped me try on a lot of frames (over a couple visits) before we found the perfect ones. The glasses look and fit great; I'm very pleased overall. Recommend! read more

Walked in needing a size adjustment. Very friendly and helpful place with a great selection of top brands. In and out in less than 5 minutes. Great to have a found a neighborhood optics store read more

Very poor customer service. Don't stand by products. Purchased a pair of beautiful glasses that I tried on in store. The owner swapped with another pair of same model that had a product defect at time of purchase when he went back to clean and box. Would not return. Would not repair. Would not replace. The stems of the glasses are so wide they'd fit a watermelon. Unable to be adjusted back. I would stay very clear of Romanelli Optix. read more

Snotty, didn't really give me prices, actually said millions a couple of times during my shopping and tried to sell me a cheap pair at Medium price. Great selection of high end items. Definitely overpriced. Selection probably worth it but , look to another optical store for lenses. read more

The frame of my Ray Ban Aviators looked like someone sat on them. I just moved to the area and I'm all about supporting local businesses, so I found Romanelli Optix online and gave them a call to see if they did minor repairs. I handed my glasses over and the salespeople chatted me up. I always heard that, if you've got the money, expensive sunglasses are more than worth the extra $300 compared to gas station/mall $20 glasses. So they walked me through what "polarized" meant and I tried on a few pair. I swear, it's like it actually improves your eyesight. No glare at all. I'm now realizing that wearing gas station sunglasses is like putting a fog over your eyes. After five minutes the guy came from the back with my glasses completely fixed. And he didn't charge me a thing! And that's what I'm talking about when it comes to supporting local businesses. I'll be saving up for a pair of those polarized glasses and I'll be back soon enough. Now I just have to figure out what style to get! read more

Greatest selection of glasses on the planet. Best customer service you will ever have at an optical shop.

In a turn of events, new management just reached out to me to try and make it right. Absolutely a classy thing to do. Because of this, I may give them another short next year. read more

The only thing that stays the same is that things change. With change comes a new start and a fresh perspective. The new manager Eric Journey is on the right track. The next time I'm in the market for new glasses I will definitely go see him. Thank you Eric for reaching out. read more

I had a wonderful experience at Romanelli. Not sure what those negative reviews are about. I had always used the opticians at my Opthalmologists office but this time I decided to see what was available out in the rest of the world. I shopped around and wasn't impressed anywhere. Romanelli was the last place on my list and it was worth the wait. Great selection of frames! Wonderful people who knew the business very well! It was great fun trying on frames which was very different than the other shops. The glasses are the best I've ever had and I'm thrilled with what I took home!! My experience was worth a lot more than money and I will go back. read more

The absolute worst, most indignant customer service experience I've ever had. The bald man working the counter drunkenly insulted me and my friends before finally kicking us out, despite the fact my friend was engaged with another (helpful) salesman preparing to purchase eyeglasses. While the helpful salesman was making his pitch, the bald man continuously chimed in very loudly, saying things like "Noooo, don't buy those. Those wouldn't be good glasses. Those are too expensive." I have never been more insulted than when I was shopping in this store, and it saddens me to say so, because the inventory is absolutely beautiful. I would love to wear unique eyewear from a local business, but alas, I cannot in good conscience recommend a store with such rude representation. read more

I called to inquire about having prescription polarized lenses put in sunglass frames I purchased here a few years ago. It was all good until I balked at the estimate of $730 just for the lenses. The man said that this was the cost worldwide. I stated that the most expensive prescription sunglasses I'd ever bought was at their store and I paid less than that for the frames and lenses. He said in a sarcastic tone "Well good luck with that!" and hung up on me. I would highly discourage anyone who values good customer service from patronizing this business. read more

Went once. I was trying to find something different. They had wonderful frames, all at least $600 each. I tried to find out how much my lenses would be since I had progressive lenses. They never answered my question. They kept talking about these wonderful lenses (turned out to be Verilux) but not about cost. When I mentioned insurance, they said it wasn't worth anything but they would give me $75 off. Instead, I went to Research Optical on Prospect. They had a wide range of frames of all price ranges, immediately told me how much the lenses would be with my insurance (it was a lot more than $75 and they were Verilux lenses), and were very nice. read more

I LOVE Romanelli Optix. They have the best selection of spectacles in town! AND they are all one of a kind! Many shipped in from overseas. I have visited both locations and every employee I have interacted with has been super nice! They will help you find the perfect frames for your face! They aren't just trying to sell you the most expensive pair! I paid the same price here as any other place I have been. No surprises in my opinion. Of course, if you are looking for one of those 'hour and the glasses are done' kind of places/ prices, this is not the place for you! If you are looking for very unique frames or even the boring frames, this is the place to go!! You really won't find the same selection anywhere else! read more

I wouldn't leave a star at all but I had to in order to leave a review. This was the worst most uncomfortable shopping experience I have had ever! I have seen this storefront for years and needing a new pair of glasses decided to check it out. I was excited to see what they had and really wanted to get something different, something you can't find in other eyeglass stores. What I got was the worst treatment of my life in an eyeglass store. Felix (I guess one of the co-owners) is one of the most arrogant sales people I have ever met. I am a person on a budget but willing to pay for a top notch pair of glasses because it is something you have on your face everyday and a way to have your personality shine through. I was shown maybe 10 different frames (out of what seems likes hundreds they have in stock) and every time I would ask about pricing I was treated like I was trash. At one point Felix asked me what my deal was with cost. He said he could see on my face I have an issue with cost. Well my deal is I want to know how much something is. I had given them my prescription up front and was curious how much lenses are. After several times of asking (at least 5 times) I was given a price of over $800 for the lenses, which if I was feeling good about the experience I might consider paying. I then focused on a pair of frames I did like. I never got an actual price for the frames. I was told at one point most of their clients come there in scrubs.....are doctors.....as if I don't know what scrubs are. I was probably in the store 45 minutes but it felt like hours. I will gladly take my money and business anywhere else in this city. Too bad because I really wanted to like this local business that is in my neighborhood. Boo to Romanelli Optix......very disappointed and will be glad to tell everyone I know to stay away....even my friends that wear scrubs. read more

Like the numerous reviewers here, STAY AWAY FROM ROMANELLI OPTIX. Complete con artists who decieve you into paying high rates. Take you eyephone with you and google the products for comparative pricing they try to scam you on. Simply say "excuse me a moment" while you search. Save yourself hundreds of dollars while avoiding these foreigners who rip people off daily. read more

On my never again list. Walked in the door and the sales person or owner asked if he could help me. He asked what I was looking for, I told him I like unique, one of a kind glasses. He asked my favorite designer, I shared I had 3 pairs of Anne et Valentin glasses and loved them. He said their glasses were all knock off's and poor quality. I was not expecting that, but went on to say I loved the French pair I was wearing. He looked at me arrogantly, and did not say anything. I just decided to walk out and said I was no longer interested in looking at glasses. He very sarcastically said "have a nice evening". He was condescending, rude, and arrogant. read more

I really wanted to purchase a new pair of glasses today but the store was so full of fragrance I could not stand it. They had a plug in in every outlet! Not exaggerating!! Then the men got nasty with me because I was having a reaction to the fragrance. We walked out!! read more

NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER do business with this place unless you have money to throw away. I'll be filing a small claim and I'm not looking forward to it, but i has to be done. He has $450+ of my money and I have NO GLASSES TO WEAR. This place is horrible. Go to your eye doctor and buy your glasses there!!! How do people like this man sleep at night? He has some really nice employees.. it is too bad they have to work for him! Get out of there... there are other places to work! read more

Why is it that high-end optics shops try to intimated their customers into a purchase? I have always hated Romanelli and Brookside because of this sales tactic. And I don't intimidate easily. Their approach seems to be that if you don't want to pay $1,000 for glasses you aren't cool and shouldn't be wasting their time. Yes I can afford $1,000 glasses but i also I lead a very active lifestyle that few "delicate" glasses will stand up to. Went to the Romanelli store on Wornall yesterday to see about replacing glasses my wife lost. One guy started helping me and another guy jumped in over the first guy trying to cut in on his sale. Second guy was an arrogant ass. Felt sorry for the first guy, he was at least half-way helpful. I've had similar experiences at the other stores. Because of this experience I'll limit my visits to Romanelli read more

I will never step foot in this place. I always purchase a new pair of designer glasses every year with my insurance. I'm new to the Kansas City area so I called this place to make sure they accepted my vision insurance. To my surprise, the gentleman I spoke to was very arrogant and nasty. I've had the same vision insurance for years and he tried to tell me what it covered. No sir, I'll tell you! After I explained to him my coverages, he just got quiet. Then he started trying to defend their eyewear as being the "Mercedes" of eyewear and that I should come in 2 weeks when they have some 50% off sale...Please! Even if it is, I'll be taking my business elsewhere. Next time, you should try being more pleasant to prospective customers. read more

Condescending and not very helpful. Take your business somewhere where it will be appreciated, like Wink in Lawrence, or the Barton Perreira on the plaza if that's too far of a trek. These folks have made it pretty clear they take no stock in potential buyers or good rapport and word-of-mouth. read more

They do have the most outstanding Eyewear going in KC. If you can put up with the owner BS.. you will still get the best eyewear going and look Darn good too. read more

Our experience with Romanelli Optix started out positive and quickly deteriorated from there. While one of the sales staff was very helpful and accommodating, we later experienced an arrogant, angry and condescending interaction with Felix. And the crowning blow was the deceitful pricing. The 50% off a pair of frames offer was offset by an exorbitant price for the lenses. The result was a price higher than full retail at Brookside optical (which wasn't inexpensive). We will never purchase another pair of glasses from this place again. Steer clear! read more

The worst service ever!!! Treated rudely by Felix. I purchased two pairs of expensive glasses with no mention of any prescription warranty. Had to have them re-make the glasses because I could not read from them and my optometrist noted that Romanelli had not prepared what she prescribed. Still could not read from the glasses without difficulty and my optometrist noted what adjustments were necessary. Went back to Romanelli and Felix criticized the optometrist stating that what was prescribed would not make a difference, all of sudden mentioned that I was outside of the 60 day prescription warranty, and refused to provide any assistance. When I repeatedly asked for a written copy of this 60 day prescription warranty, Felix sheepishly admitted that they didn't have one, and then walked away from me refusing any assistance. NEVER EVER DO BUSINESS WITH THIS SHOP. DISINGENUOUS and DISHONEST. I will be seeking legal action. read more

Poor customer service and used car dealer like in the way of misinformation and thinking you the customer is to dumb to research it and then lie to you about the 1 type of product (glasses) they sell or it could just be a lack of knowledge on that 1 type of product they sell either way its just sad and awful to be treated that way when you spend that kind of money which leads me to my next point. WAY over priced compare to what the company actually sells them for on its own website or at other stores. They don't give you the right equipment that is suppose to come with the glasses (like the case) assuming they even give it all to you in the first place. Be prepared to be talked down to as well even though they don't know 1 correct thing about what they are selling. All said and done if you need euro glasses for whatever reason do what I should have done and go somewhere else not owned by them or buy online! I know you'll get way better customer service for what your paying, all the right equipment (like the case) and the right price!!! read more

This is the worst customer service I ever had. I bought two pair of eyeglasses with cost almost $1500 with one being progressive lenses. The owner is a crazy and bad behaved person. When I was first visiting and discussing all options of prices with a sales man and owner jumped in our discussion and said "you can walk out of the store". This is not how you talk with your customer and he might say we cannot give in that price. But I didn't say a single word that day since I was working with another person and I thought I might listen wrong or he didn't mean that. When I went to get the delivery and again working with the same salesman I worked before. While I was normally paying from one card the entire amount and asked them to remit my deposit that was charged from the other card they said I have to pay 10% transaction fee and I said that not normal than the salesman said well lets split it half and half and I said thats fine, suddenly the owned Fellix Milman jumped in our discussion and said you can leave your glasses and go home. I didn't understand at all what the point is and I adviced him how to take care customer and talk with them and not to intrude and jump inside while two people are talking. Another customer was there and she was watching all this and as soon as that customer left and I was asking to my salesman to give me the itemized receipt and he was jump again with saying somethingand I was begging him not to talk me and can talk to his salesman if he want but he didn't stop and at one point he said you need service since you are buying lifetime scratch warranty and I am the owner and you shut-up and leave now the store and never show-up again. Now I spend 1500 USD tothis store, I bought all the warranty and I got misbehave plus he told me not to show up for services! I didn't check the materials and frames he gave me since I have no knowledge on it. read more