The staff is inexperienced at front desk. I had came to Dr. Bautista because of a dear friend. When I get to the front desk rude, questioning me about their job. Lacked the understanding to notify on copays. I would becareful. The staff doesn't match the excellent dentists. I really feel sorry for this place. read more

I have been coming here for the last 8+ years. My sister in law used to work here so I become their patron customer/patient since then. Friendly receptionist(s) varies by days and they remember who you are. My main dentist is Dr. Yatco. I highly recommend him since he is very gentle. I do have a fear of needles and dislike going to the dentist but he make sure that I don't feel the needle and he is very light on his hands ( its hard to explain it but I have had dentist before this place and my whole jaw hurts and feels tired after). Overall, friendly staff and outstanding service. read more

Stay away from this place, what they want is not pofessional but money! One of the worse dental vist experience! I called and they told me teeth cleaning is $75 includes X-Ray exam. When I got there, the dentist was too busy but they took some of my X-RAY and told me he did a examination on my teeth and has no time to do the teeth cleaning。 He told me I have cavity but give no solution and when I come back to front desk they charge me $250! Excuse me! I thought the X-RAY is included and should not over $75, beside I have notihng done with my teeth!!! Not even the cleaning! The Front desks are very unprofessional and keep calling me to come back! never! I don't want you guys touch any of my penny! This is one of the dental offices that making money by unreasonable charges. I think U.S government should really put some control on dental business! Some dental office charge unreasonable expensive when you have insurance. Worse situation is that I don't have insurance and I have paid this shit for $250!? He is just like a thief who steal your money by taking useless X-RAY! Homeless put more effort to make money than this place! Take good care of you teeth, stay away from the thieves. read more

I've actually never met Dr. Bautista, but it's all right. I've seen both Dr. Sylvia Tso and Dr. Nick Yatco and I swear they are the dream team of dentists if I could ever have one. I used to live in Union City by the BART station when I started my first job. I walked by Family Dental and asked if they took my insurance. They said sure, so I said why not? Everything was Filipino owned and operated so for me, it felt like home. It's a pretty nice office. People will tell you not to let fancy TV monitors win you over, but when have I ever listened to what other people tell me? Several bruises and operations? Total coincidence. In any case, the last thing I want to do while at a dentist's office is stare at the little holes in the ceiling while wondering how many cavities I have, and cursing myself for not flossing that other night. I will floss every night from now on, I say. Unless I can't find any. Or if I've had a few shots, cause alcohol kills all germs. So yea. Individual TVs with remotes. Scans of your teeth displayed on computer monitors (Doctor, please, not in front of all these people, there are CHILDREN here). Friendly friendly friendly. I don't expect you to do my nails but I don't want to be any more freaked out than I already am. This place has that environment. Now onto the doctors. I must have asked every possible question in the book to Dr. Tso. Down to where she went to school (UCSF if I remember correctly). She was very, very patient with me. Answered every single question I had, never lost her temper, took the time to write me a prescription (which I never filled, wow how ungrateful am I?, I digress), explained everything. Later, I was referred to Dr. Yatco to take out some wisdom teeth. Again, patient, careful, explained everything, and it didn't hurt that his cologne helped me relax (I don't like smelling people. Never mind what so and so said.) And who doesn't like a doctor who prescribes painkillers? Even when I moved out of Union City and got new insurance that the Center wasn't a member of, Annabelle (she takes care of you up front) told me not to worry and that she would handle everything. Which she always has. It was worth the long trip down the East Bay twice a year, in my opinion. Actually I think I'll make an appointment right now. read more

I am not sure why my previous review was deleted, but I guess that's Yelp for you. I have been coming to Family Dental Center for almost 8 years now and have been worked on by Drs. Tso, Dr. Yatco, and Dr. Bautista. Having had about 10 dentists total in my lifetime, I can easily say Family Dental center has provided the most comfortable experience. All three dentists are very gentle in their procedures including cleaning, fillings, and crowns. Almost no pain during the anesthesia injections and drilling. One huge plus is that each dental seat comes equipped with its own television, so you can keep your mind off of the dental work. The office staff is friendly, and they provide you with a few confirmation calls to ensure you remember your appointments. Overall, a solid dental practice that I am very happy with. read more

Chars family dentist. Great customer service. Got my tooth soothed. Very clean, professional, and friendly. Treatment plans are done the way the client wants. No up sells, no bs. Get in. Get out. @ almost no pain. read more

Once again I am 100% satisfied with the service at Family Dental Center. I did not feel as anxious as last week for 2 reasons. First, I had the same dentist, Dr. Bautista, and the same assistant, Jo. Both of them were very professional and did everything possible to take care of me and make me comfortable. Second reason, I did not need as much dental work as last week. Last week I had a deep cleaning and two extractions. This week I had deep cleaning and cavity fillings. Again, there was no pain. Jo did an excellent job with my post-op by giving me advice and instructions on how to properly brush and floss my teeth. (What, I don't know?? HAHA.) I have another appointment in May and I'm sure I will be going with excitement and no anxiety. I would recommend this dentist to everyone. Keep up the good work! You people are great. Pierre read more

The people are nice. I did not care too much for the doctor. He seemed to have an attitude that he didn't care to accommodate me. I have issues holding my jaw open and I guess it didn't meet his schedule. I won't be returning but I guess it will do I hate going to the dentist but this guy had no sensitivity whatsoever. The staff upfront were very friendly and helpful. Despite the fact the xray machine was not working they did pics the old fashioned way. read more

I recently visited FDC for a teeth whitening treatment kit. I found the entire office to be professional and skilled at their craft. The office is clean and inviting and the waiting area leaves nothing to be desired. I would definitely come back to get a cleaning or any other dental procedure. read more

The first time I went there for checkup, everything was fine. They did the job professionally. But the second time I had to lay down in a dental chair for an hour without a doctor coming. They explained that there was an emergency and two doctors came at the same time. I couldn't figure out what that meant. Then finally a doctor arrived, but it wasn't the doctor I made the appointment for. The filling experience however was OK. If rating for only the dental skill, I will give a 4-5 star, but the last experience was awful considering the hour long waiting in a dental chair. read more

I was scheduled to be seen by this dental office on January 6th so that I could be prescribed medication for pain I was experiencing due to a fractured tooth. I came with x rays and a referral dated January 5th in hand (confirming the extraction I needed done, it was scheduled to be completed with another dentist on January 9th). The dentist stated he could do it that day for me if I would like and I agreed. The whole process took 45 minutes and I was charged $350 and paid the $90 deductible. A few weeks later I noticed my bill for this service and decided to take a look. To my astonishment, they added an examination and xray charges to my bill. When I confronted them about the charges via telephone I was told they could not verify my insurance that Saturday and that the doctor did me a favor by extracting the tooth that day which I agree, he did. However, just because you were able to verify my insurance on a later date, you did not have my authorization to charge for services I didn't need to begin with or that I did not sign off for. It was clear on the referral the work I needed done. Billing malpractice is in the billions each year and we wonder why insurance premiums are through the roof. As a courtesy, they sent me a refund of the $90 I paid that day with a full one page explanation on why they billed me additional monies. Ultimately, they felt because "my insurance covered those charges" I should be ok with it. It is the principle here and they fraudulently added charges to my bill after the fact without my authorization. read more

Had an appointment for my cleaning recently. The doctors and the staff are amazing. I was reading the other lady's review about the office charging her without doing anything. That is ridiculous and exaggerated. Really? They just charged you 250 for nothing? Hmmm! This office is reasonable and honest. My experience was totally different. Dr. Bautista, Dr. Yatco and Dr. Tso are all excellent practitioners. This office is highly recommended. read more

When this office first (many years ago) opened it was great referred my parents to this office because they were looking for a dentist. Their offices are clean and organized I'll given then that but damn every time I bring my dad in they must think he's a walking ATM. It seems that every visit he has he owes money for this or that. I will be looking for another dentist for them ASAP. read more

If there is any 0 star then I may give that. I would suggest never go to this place. I saw the review in Google and it was 5 star but didn't check for the number of reviews which is my bad. The people working there are completely unprofessional and taking other personal matters to patient, don't even know how to take x-ray, charging unnecessary fees. STAY AWAY FROM THE PLACE MY FELLOW YELPERS!!! read more

Dr. Yatco is awesome. My kids get anxious when they go to the dentist and he's always able to put them at ease. He's super patient and easy to talk to. Nice staff, clean environment, and they do make sure that you stay on top of your routine check ups ;) read more

Dr. Bautista is the best dentist we have ever gone too. He was really great with my son who was and still is absolutely petrified to go to the dentist, but he loves Dr. Bautista. The staff is very friendly and the office is always neat and in order and clean. Plus they were very understanding with payment arrangements and insurance issues with us. read more

I've been a patient here for 10+ years now. Quality dentistry, friendly staff, clean offices. Been to several dentists over my life and these folks do it well. I'd be surprised if your experience is any different than mine. read more

THIS IS MY 1st YELP REVIEW. I found out about this dentist by reading reviews on Yelp. I tried them out because they were just literally across the street from where I live. I recently got my wisdom tooth pulled by Dr. Romeo Bautista and I am VERY IMPRESSED at his ability and his professionalism. I was so nervous, I was shaking, I did not know what to expect since it's my first time getting my wisdom tooth extracted and I've been hearing horror stories from my friends and family about their experience (with other dentist) and how painful it was. Dr. Bautista took his time in pulling my wisdom tooth and made sure that I did not feel any pain, he quickly would inject more anesthetic when I feel a slight pain. He also wanted to make sure that all the tooth and fragments were completely gone. He even ordered an x-ray just to make sure. I was able to eat 2 hours after the extraction, and did not feel much pain other than a little swelling of my gums. My husband was so surprise that I was feeling ok, I was able to eat, like nothing happened. The dental assistants were friendly too, they were very accommodating. I also want to give acknowledge the front desk ladies, they have always been so nice and accommodating to me even when I have missed some appointments or asked to change appointment times, etc. OVERALL, I would highly recommend Dr. Bautista as a primary dentist. read more

my family and i have been going to dr. bautista's family dental center since the early 90's when the kids were still in grade school. even now on there own are still going or soon will be. i found this place because i abrubtly left our family dentist in newark who will be nameless and because his staff, at that time was uncooperative (what, do you think i stll hold a grudge after all these years? you bet.) anyway, came into dr. bautista's office and they were accomodating and took care of me so i stayed since then. mind you, i was still active duty navy and could have gone to the navy but rumours of closing and i knew i will be retiring in a few years wanted to estbalish a permanent place for the family. you will never find oustanding administrative staff members anywhere else. they are friendly, respectful, professional and like i said before very much accomodating. the dental staff is equally an outstanding group. they know their stuff! your questions are answered in a manner that gives you a confident feeling that you made the right decision with regards to what is being done or will be done to you. they are current on new procedures and equipment (the music and tv in every room is nice too). the five stars are equally shared between the admin and the dental staffs. bravo zulu! read more