Lost of contact since purchase. Bad experience. Piano has issue and no warranty right now no idea…read morehow to reach to them

Great service! Very professional and perfect result. My piano survived a long move from the East…read moreCoast and now it sounds gorgeous!

Tim has sold me a couple Hammonds over the years and he is also an excellent technician. He does…read morehis work to factory specs. He has the love for Hammond organs and has been the best tech out of a few I used in the past.

Tim is an amazing individual! I was given a Hammond M3 and a…read moreLeslie 615. Both units were completely inoperable. My knowledge on these items was minimal, so I turned to the internet. I found "Hammond Organ and keyboard service". There was a phone number, so I decided to call. I proceeded to describe the issues I was having with both units. While on the phone, it was easy to notice Tim's vast keyboard experience. In a very simple fashion, he was able to describe easy solutions for restoring my Hammond and Leslie. Thanks to his abundant knowledge, I was able to combine my electro mechanical skills and restore both units to perfect working order. All by myself! It's nice to find professionals who are willing to share their information and not force you to bring your equipment in for service. As a disclaimer, I have exceptional electronic skills. It was easy for me to do the repairs. However some people may not the ability or skills to perform this kind of work. If you're one of those individuals, this is the guy you want to bring your Hammond Leslie or keyboard to! Thanks Tim, you're my Hammond hero!

i'm new to the neighborhood and Benjamin Kim was so professional and talented in bringing my baby…read moregrand up to code. He really spent careful time and effort tuning my piano and went out of his way to come to my neighborhood from Orange County. I would definitely be buying my piano from him in the future and will be happy to see him every year from now on!

Very Helpful and patient with selecting a new piano. However, after the purchase, several…read morerequests for support were not addressed.

Uy has been to our house twice in the past couple years to tune our older upright piano and highly…read morerecommend his services. He's friendly, communicative, and reliable. His pricing is fair and will continue to rely on him for our tuning needs. He's also a part time DJ and MC for weddings and events!

Found Uy on Yelp and based on the volume of all the 5 star reviews, I decided to contact him…read more He was very responsive and he offered a few appointments options. I hired him for a check up on a used Yamaha U3 that I recently purchased that also desperately needed tuning. He is very friendly, informative and knowledgeable. Tuned my piano and made some minor adjustments on the action along the way and only charged me the flat fee he said he would charge for tuning. Definitely recommend his services and I'll be seeing him twice a year!

Mr. Han came out the same day and tuned our upright piano, fixed the sustain peddles along with a…read morefew broken keys. Very knowledgeable and explained the issues he found along the way. Pricing was very reasonable $310 for everything. I called around with places and it as about $250 only for tuning, no repairs. He's also very kind and friendly! Highly recommend!

Terrible! Does not value his potential customers. He answers his phone, says he can tune my sons…read morepiano and then never followed up. I've reached out to this man multiple times and today was my last attempt.

Excellent customer service and very reasonable prices. The showroom was also very nicely done. I…read morebelieve these are some of the reasons why Kim's Piano has such high praises and reviews. I initially called in to ask some questions, and Kristie was able to assist right away. Then she was also super responsive on text messages as well! Great job Kristie! Then when I was deciding between two different models, both Kristie and Ben solved that as well! Ben is very knowledgeable and does a great job in relating his experiences to the products. I ultimately went with the Kawai K-15 because it made sense for my budget and experience. And they helped me understand the pros and cons of choices as well. Overall, I definitely recommend Kim's Piano to anyone who is serious about getting a piano for their home.

Steve has serviced our piano multiples times in our home. His knowledge and professionalism cannot…read morebe topped. He meticulously tuned over 200 strings one by one. I love how much he takes pride in doing the very best. Highly recommended for all your piano tuning and servicing needs.

If I could leave 100 stars for Tin, I would! Tin is an artist and an true master of the piano. He…read morespent 4 hours on my beautiful baby grand, and restored her to her fullest beauty, sonics, and functionality. He tuned the piano to PERFECTION, fixed all stuck keys, lubricated all the joints so she plays like a dream. He cleaned every inch outside and in and restored all of the gold pieces and the shine to the whole instrument. He was meticulous and played gorgeous songs as he tunes. This man is a MAESTRO and has inspired me to take my musicianship to the next level. I am THRILLED and there is NO BETTER person to hire in the inland empire. Thank you Tin!

Our piano is my wife's childhood instrument. This was the first time I remember getting it tuned. I…read morewas able to get in touch with Tin and was able to schedule a tuning quickly. After doing a quick diagnostic of the piano, he was able to break down the cost of the tuning and, if desired, a detailed cleaning. I opted for both. The whole process was promised in 3hrs and that's exactly what was completed. I can tell you how impressed I was at the thoroughness of Tin's work. Now the piano sounds amazing and looks as new as you can get a 40+ year old instrument. I am very happy with the quality of work in the tuning and cleaning of our piano. I'm sure my wife will love it as well.

At 10:00 PM, I accidentally dropped my phone inside my piano and had no idea how I was going to get…read moreit out. I found Jeremy on Yelp and decided to give him a call, even though it was late. To my surprise, he answered right away and was incredibly kind and helpful. Jeremy took the time to FaceTime with me and patiently walked me through the process of opening the piano door and safely retrieving my phone. His expertise, professionalism, and willingness to help a complete stranger late at night saved me from what would have been a huge hassle and a lot of stress. What impressed me most was that he genuinely wanted to help. He could have easily told me to schedule a service call, but instead he guided me through the solution over the phone and had my phone back in minutes. If you're looking for someone knowledgeable, honest, responsive, and truly dedicated to helping people, Jeremy is the person to call. Thank you, Jeremy, for going above and beyond and turning a frustrating situation into a quick and easy fix!

This company was amazing to deal with. I am much more…read moreresponsive with text and this company answered every question via text and was able to set up not only a deep cleaning of our piano but set up moving it as well. He was very professional, not only showed up on time but text me his ETA so I knew exactly when he would arrive. His prices were the best we found for the services we needed. We will definately call him again with future piano needs.

Came on time and was respectful. Good service and reasonable price. Would definitely recommend!read more

Ryan did a great job tuning our Schafer & Sons piano! He was punctual, communicative, professional,…read moreand informative about services and recommendations to keep our piano in good condition. Thank you and see you at the next tune up!

I was so nervous to have our piano moved from a double wide open house to a very narrow house with…read morerounded porch steps. However I was called to discuss the move as I requested and I was notified about when they were coming. When they backed in their own truck and quickly started grabbing their dolly and other necessary equipment, I knew I was in great hands! They took such care of our piano. I was even impressed that they locked the truck back with a padlock even though they went directly from one house to the other. They were so kind. I am very appreciative of the hard work. I know that I am to talk about the price of the move for this review (which was a great price and value) but I would rather discuss how they valued my possession. Thank you both!

I should've known better than to rely on 17 reviews and the lower price. Very nice , however,…read morebrought inadequate help, my piano fell down the steps in front of my home and in front of me twice as his worker was unable to lift it. I asked upfront if his worker was gonna be able to do this and was reassured that he could until I witnessed the piano slide down the stairs on the dolly and they had to hire someone off the street to help get it up 6 stairs. Well, unfortunately, it did not end there I found a significant ding on my piano and some questionable wood splits ( but it may be ok, need to get that checked to as I'm not sure if it was the impact of the piano sliding down. Long story short , I was strung along for at least 6 months and Jeff finally came back out , denied it was them that did it and said he would get someone to fix it for a "couple of hundred dollars" did not want to claim it on his insurance. He has strung me along for months and now has completely ghosted me. My mistake of not asking for some kind of contract/invoice that I would normally get during these types of transactions which would cover claims. I will look into small claims. They definitely needed at least 3 ppl for this move, he brought 1 & 1/2 ( very nice guy) and hired someone off the street . My bad, I operated in good faith and I am paying the price for it. He now wants to put the blame on someone else, my storage company of 20 years after it was him that assured me that it was wrapped tightly at time of pickup, not sure what steps he took to protect it after? Ya live and ya learn. I should not have taken a chance with something so important for me.