I absolutely love this orthodontist office! My daughter has been going to Dr. Yuyao chai for 3…read moreyears now for braces and the results from his expertise has exceeded my goal on my daughters ortho transition . The confidence my daughter has now is beyond measurement. The patience, hard work, professionalism, understanding and genuine care he gives to his customers is the best customer service I've experienced. He has worked with me with affordable monthly payments with impeccable results. The excellent customer service that Dr. Yuyao puts into his customers is worth every penny and every visit. You will not be disappointed. Thank you! I highly recommend, this office, him and his staff!

Horrible business the receptionist . Trying to be a new patient and just very unhelpful, waited 1…read morehr half for nothing . They don't know what there doing , and also not helpful and friendly at all... update went to another place and not even 10 minutes in as new patient to another dentist place kids care , insurance was found accepted and seen asap didn't understand 3 receptionist couldn't help us at all for over and hr ..

I'm a little sad to write this. I've been bringing my 7 and 8 year old here since they were babies…read moreand, with few exceptions, we have had good experiences. My daughter is autistic and non-speaking and also has some medical trauma, so being in any clinical setting is understandably upsetting for her. She is petrified from the moment we walk in; she cries on and off, clings to me like a koala, and refuses to open her eyes from the second we enter the building, but is still pretty compliant with her (very basic) exam. We usually have to wait 15-20 minutes before being taken back, which doesn't help either, but I get it. Today we got some of the usual stares and eye-rolls when my daughter started getting upset, which I don't like but tolerate. We are used to it. My daughter's exam began first, and the hygienist was wonderful with her. She finished before my son was done, so I took my daughter outside to grandma and then returned for my son. When I came back, my daughter's hygienist was huddled up with my son's (he was halfway through his exam, still in the chair) having an animated, whispered conversation that switched topic as soon as the one facing the doorway saw that I had returned (she all of a sudden started pointing to a picture of three kids at my son's hygienist's work station and started more loudly talking about them). In all honestly, they might not have been talking about us or my daughter's behavior during our visit, but it felt like they were. And they obviously knew that they looked like they were, since they so obviously changed the topic and manner in which they were speaking, and then abruptly ended the conversation. And as a nurse, believe me I get it. We all need to vent after a difficult assignment. But as the parent of a disabled child, it stings. I've come to expect this kind of behavior from average people when we're out and about, but in a professional/medical setting I expect better. It caught me off guard. We will probably continue to come here, because we have had mostly good experiences and I know everyone has an off day. It's also entirely possible that we were not the topic of conversation between these two hygienists, but it certainly seemed like we were, and it continues to bother me. My daughter does the best that she can, and it usually isn't "good enough" by most people's standards, but I am very, very proud of her and her progress. Maybe save the personal conversations about your patients for when they've left for the day.

Kids have been coming here for years! Always positive experiences. Starting some orthodontics work…read moreand so far the team has been great! Special shout out to Dr. Justin and RDA Gina for arranging same day extractions, and for doing such an awesome job! Also the office staff is always kind and helpful in making appointments and doctor's notes for school.

Dr Garrett is overall great. His staff on the other hand are quite questionable. They don't…read moreaccurately review insurance coverage. They will bill you for a service they assume is covered under your insurance policy months later then will deny service until paid in full. This a complete scam and patients should not be responsible for the billings departments inaccuracy when verifying coverage. Then they go tell you it's patience responsibility when in reality it should be their responsibility as well to make sure the patience is paying the accurate amount when it comes to service.

My kids came here a few times. This place is awesome for kids. Of course they are their main…read morecustomers, and it really shows through their interactions from their awesome staff. The office, waiting area, and dental procedure office has all the makings of being 'kid friendly'. Heck, they even have TV's on the ceiling with cartoons running all the time. And chocolate flavored toothpaste? Where do I get some for myself?! For sure the interaction with Dr. Garrett is very brief, but his guidance in picking his staff is outstanding. His dental assistants and desk receptionists are the best. I almost want to say that making ballon animals must be a requirement when applying to become a staff member....lol. And as a reference: BOTH my kids when writing this review (2019) are 6 years old and 4 years old. Do they have any fear about going to see the dentist? I believe they DID, but that was before, I really don't think they have any fear now, and IF they do, it magically gets wiped away by the interaction with the staff. Awesome work!

Had a Dental for my son at this location, which was my first visit here. Previously I was only…read morefamiliar with the Kids Care location off Bond & Bruceville. This location is a little older as far as the Kids Care branding. And the inside reminds me of the old location off of Laguna Springs Drive. Interesting it definitely has a very different feel and vibe from the Bond & Bruceville location that I'm used to. We were a little earlier than expected, so our wait to be seen was a little longer than expected. Once we were finally seen, my son was with his treatment completed. I maybe 25-30 minutes, not including the wait.

This place is falling apart and compare to all our visits we had we've never had a bad experience…read moreuntil today. I guess ever since Dr Shaw has transferred out they just couldn't keep up and been having multiple doctors helping out this clinic and Dr Azevedo Andrea was one of them we seen today. I brought my girls in today we waited 30 mins after we checked in no biggie, one of the tech worked on one of my girls and she kept going in and out of the room to talk to her coworkers about a call-out then soon got distracted and wasn't finish with my first child and went ahead with my next child. Then Dr Azevedo came in and without any cleaning done on my next child yet she was rushing to examine my girls teeth then got distracted and asked by another tech if the doctor was gonna go over X-ray result with her previous patient. It was just a whole lot of mess and it was very unorganized and everything was just rushed. I asked Dr Azevedo if they was just overly booked or just short staff today just by seeing and hearing how things are being run and Dr Azevedo just cut me off and rushed on examining my girls and left. Don't waste your time and money on this place, you could barely find any parking first of all and you are treated like a number in and out with different doctors per visit.

Both my boys have been a patient at this Elk Gove location for as long as I can remember. There are…read moremany Kids Care dental location but this one is convenient for me and well-maintained. Also, we love Dr. Kevin! He is friendly, funny and professional. I feel like he cares and can relate as another good human being. When my boys were little, they love the video games and playroom while we wait. This place is really created for kids. From playroom to watching the ceiling TV during the cleaning and goodie bag with balloons when you leave. It is all great! Because they are great and popular, scheduling can be difficult.

My 8 year old neurodivergent son always has the best experience here . From cleanings to helping us…read morewhen he chipped half of his front tooth off they've been there to support us. Dr.Carson is the absolute best and my son is not only comfortable with her but he truly enjoys going. The extra little things like the games in the waiting room, the tvs in the exam rooms, picture reminders (which are all on my fridge) and the balloons after the visit all make the experience superior. Everyone is kind and they take the time to explain things to you and make sure your children are comfortable and well taken care of.

OMGOODNESS! It's been a LONG time since my last review at Laguna View Family Dental!…read more I have been a patient here for about 14 years now. I'm a big baby and for some reason, dental was my least favorite place to go. ;) I have found Dr. Leo Townsend, DDS to be very professional and gentle! All of his staff are knowledgeable and friendly as well. The entire staff works as a team and are like family. I have my teeth cleaning and exams done regularly. From time to time, I am embarrassed to say they find those pesky little cavities!! My insurance covers most of it and I am out of pocket for a few dollars. Now, when they find something forming with their high tech gadgets, I do not wait. When you wait, and after time it becomes an emergency, that's when more work is needed. This office offers much more services than I've used. There's implant restorations, Invisalign invisible braces, pediatric dentistry, and more. The office is very serene and sterile. All of the staff are friendly and welcoming. I highly recommend Dr. Leo Townsend!

Its been 3 long years since I have seen the Laguna View Family Dental Team. They welcomed me back…read morelike I have been on routine visits. I always feel welcomed and I love going to the dentist, especially to see Dr. Townsend! Hands down one of the BEST Dentist's I have ever come across. During my visit, I got to see a lot of similar faces I remembered! I received a routine cleaning by their dental hygienist, who is one of the best out there! Dr. Townsend came over after my cleaning and we caught up real quick! He's such a professional and can be personal where he truly cares for his patients. He gave me options of what procedure I need done and the "what ifs" scenarios. I truly appreciate how honest he can be and doesn't sugarcoat anything. He thanked me for coming back in and made me feel like Im part of the team/family. If you're new, make an appointment! Read all my reviews! This team is worth the time!! Super friendly and professional!!

So a little back ground we are patients from the elk Grove location that came to this one in an…read moreemergency when my five year old non verbal, profoundly autistic son broke a tooth. They not only got him in they were speedy and seem bothered they couldn't move faster to get this resolved and it wasn't even a three day time from us coming to be evaluated to when his tooth was pulled to issue resolved he's on the mend at home. The staff wasn't just knowledgeable they were professional, caring and kind. They took they time to fully evaluate my little guy even though he was trying to elope and scream through their building. They were totally understanding that this was just out of his little wheel house of remotely ok and they strove to figure out how best to sooth and connect with a child who will do everything in his power when hurt to not do that. They also knew when to lay off and let him be. It was all really impressive. When I became over whelmed and started to cry the doctor made me feel human and that she saw I was a mother doing the best I could while my son was rolling on the ground in the parking lot refusing to come in. When we did bring him in it was sooo fast maybe 15 minutes he was back there till when we were told to come back. He was already waking up and trying to sit up. He was immediately much calmer and seemed like he was no where in the same ball park for pain. All meds were sent promptly and correctly to the right pharmacy of asking and the reception staff helped me fight my insurance and when a mix up happened on our end with receiving drop off time for procedure they still after hours found a way to help us know when to come in at opening to see if they could get him in and they did. Zero additude, no gruff and just understanding why and what happens to make us miss the call. THEY ARE AMAZING, honestly just couldn't sing higher praises, they really went above and beyond and this will be the only play we go to now for dental surgery and sedation, who also might I add are just amazing their team that Handel's sedation are just fantastic and are so carefully with the littles.

I'm heartbroken to write this review. I have been taking my kids here for years. But this last…read morecleaning will be our last visit. They used to be amazing. I started brining my kids here because my oldest is on the spectrum. I don't know what has changed but the last couple of times I've been there it has left a lot to be desired. They used to be so gentle and understanding with my special needs kiddo and now some of the hygienist ( not all of them) are kind of borderline rude. This last time she told my kid to stop moving and something about acting her age. She's really good at listening but is on the spectrum. They have also had new dentists in there that I have just not been super impressed with. Their carpet could also use a deep cleaning. Anywho, We miss Dr. Jenny. Alas, good things do come to an end.

I called to schedule dental appointments for all three of my children and was able to book one for…read moreFriday and one for Monday. I confirmed both appointments. When I later received a phone call, I thought it was a reminder, but instead I was told that I had "missed" an appointment. I explained that I never received any reminders. During that same call, I was informed that my other son's Monday appointment had been moved without my consent because it was supposedly not confirmed--despite me confirming it previously. I asked to speak with a manager and was told no manager was available. I then asked for a complaint number or another way to escalate the issue and was told there was none. The lack of accountability and the rude tone during this interaction were extremely disappointing. To make matters worse, I am currently caring for a child with sickle cell disease who was recently hospitalized, and I had just spent the entire night in the emergency room with my oldest son. Being treated with such disregard during an already stressful time was unacceptable. This experience shows a lack of care and value for families and patients. Because of this, I will be moving all of my children's dental care elsewhere.

Staff is great, we always get seen at our appointment times and the waiting room is very…read morekid-friendly. I always have to bring all my kids (even the ones that don't have appts) and they make sure they accommodate us as best they can! They are really friendly and take great care of my kids!

Wellspace health South Valley Dental Center is very professional and very thorough…read more Everybody there is very friendly as well. They definitely do not take short-cuts when it comes to high quality care. I always have a wonderful experience. I recommend coming here.

This place has terrible customer service, specifically the front desk Leticia P. I believe was her…read morename. Upon arrival my friend and I were rudely ignored and when he attempted to state the reason for his visit she cut him off and said hold on while she pressed on two keys and then said ok what do you need with an attitude. No proper greeting. While they were talking I noticed that she intentionally kept cutting him off which was upsetting me because he has a stutter and she wasn't being patient with him at all. She then proceeds to look up his appointment and then tells us that it shows as cancelled. He literally called and booked the appointment around 11am and it was scheduled for 2pm. We told her that and she was like welll.. so I then intervened and said well can you reschedule the appointment then or is there any other availability for today... I didn't understand why I had to ask her to be more helpful?? She got an attitude and then the girl behind her said there was availability for 2pm so I responded yeah can we rebook that time since we're already here? Then the First Lady at the front we originally spoke to said she needed to speak with the doctor first to check his availability. When he came out she whispered but I overheard her immediately state "they came in but their appointment is cancelled. We have an appointment at 2pm but should we scheduled them?" He looked at her confused and said "What, yeah.. why not. If we have an opening at 2pm book then at 2pm" She looked like she didn't want to do it and with an attitude started handing him his paperwork. Another client came in right after us and she was gave them a proper greeting and was being more kind to them than she was to us. This has been the worst experience I've ever had at a medical facility and it makes the office look bad in my opinion. Hire people that genuinely want to care for people and don't just want to work for the paycheck. Thank you.

This place is a top tier! I was referred by a coworker after recently moving to Sacramento, and I…read morecould not have had a better experience. The office is very well designed, modern and clean. My hygienist Bettina was awesome and made the whole experience really great. They have lots of high end equipment, and put a lot of thought into the patients experience from start to finish. I hadn't been to the dentist in two years, but now I'm excited to come back!

I love this office! Christine is amazing and personable. Dr Tin is also really nice. Just…read moredisappointed that Delta dental is not in network anymore.