When Ronk brothers came out, they agreed with two other companies that the water was coming from my natural gas water heater. Since their bid was the lowest, I decided to use them. I'd previously noticed that my natural gas furnace had been stickered as being set up for propane, so I asked the installers to check on that for me, since they were already here. (I learned much later that they apparently did check the furnace, but didn't tell me they did. Unfortunately, they couldn't tell it contained 3" of water!) So a week or so after replacing my water heater, and me noticing my carpeting getting wetter each day, I assumed a pipe in the wall might've been disturbed by the plumbing work, and called Ronk back. Lance agreed to come out. Lance arrived and after checking, decided for some reason to open the furnace. It shared a pan with my old water heater. Lance found the 3" of water in the bottom of the furnace, overflowing into the pan. He tracked the leak down to a small fitting on the condensation drain of the furnace, that had rusted through. I hadn't yet learned that the workers had checked the furnace as they promised, so told Lance they would've seen the water, if they'd checked as asked, and I could've saved $3700.00. Lance agreed but said they hadn't checked because "they wouldn't have been able to tell by looking at it if it were set up for propane, anyway." I asked Lance how much it would cost to fix the leak. He said he'd "have to order the parts". I pointed out the hardware store had parts like that. He said "Well yeah, I could go to the hardware store". He say their minimum was $139.00. I asked if, since they sold me $3700.00 worth of water heater I didn't need, they could give me a discount. He said yes, he'd ask and get back with me the next day. Since my old water heater was still in perfect shape, and being a power vent, worth almost as much as the tankless I just bought, i asked if I could get it back. He said he'd check. He called back the next day, and left a message. Repair was going to be $149.00. I said no thanks, I'd do it myself. He also said my old water heater had already been scrapped. I went to Lowe's and found that the part I needed was 1/2" pipe thread by 1/2" tube. It cost less than a dollar. Repair involved removing a hose clamp, pulling off the tube, unscrewing the old fitting, and reversing the process with the new fitting. Needless to say, I'm frustrated that they didn't catch the real cause of the leak. I'm frustrated that Lance still wanted to charge me $149.00 for a $1 part, on top of that. After Ronk saw this review, Brian called me. He explained they did check the furnace and hadn't charged me for doing so, had worked with me on a competitive bid, and very politely told me he felt they went the extra mile for me. He apologized, which helps. My initial contact with Ronk Brothers was great. The installers were polite. Lance, and/or whoever directed his decision on how to handle this, did not demonstrate customer service or resolution skills. Brian was polite. read more

When it comes to buying a gas furnace in Skagit Valley you have choices. I chose Ronk Brothers for the following reasons. Their professionalism in working with me and their workmanship. I had Ronk install a tankless water years ago. They were here as scheduled, did an outstanding job with the install and cleaned up at the end of the job. Everyone I interfaced with from Sarah at the office to the installers was personable and professional. I expected the same with my furnace purchase and Ronk did not disappoint. They have an excellent team at Ronk. My second reason was pricing. I am retired and how and where I spend my money is important. I had two choices in purchasing my Lennox furnace. I could buy from the big box store that sells $4.99 chicken and offers a rebate Cash card of varying percentages to spend at that store. I did get a bid from the heating company that does their installs. I then contacted Ronk and solicited a bid from them. I am happy to say their bid was very very competitive. So much so that the choice was have a cash card I could only use at that warehouse store or save the money in the first place. Ronk made the choice easy. I highly recommend Ronk Brothers when it comes to your heating and cooling needs. There is a reason they are goskagit Skagit's Best Winner for 2019. Give them an opportunity to serve you. You will not be disappointed. read more

We recently moved into our new home in Stanwood and it only had those small cadet heaters and a couple baseboards throughout the home. They were expensive to run, terribly inefficient, and no way to really set a temperature. We got a few bids and every other company that came out decided to tell us exactly what would be "best for us" without listening to what we actually wanted. Ronk Brothers was different, they sat and listened to what we liked and disliked about certain systems and recommended based on that. Yes, the system we got ended up being more expensive than the "recommended," but it's what WE wanted, and Ronk Brothers was the only company to actually listen to that. It was a pretty complicated install, with all brand new duct work, new high efficiency heat pump, air handler, and a smart thermostat (which is AWESOME!). The installers, Jeremy and Nick, were incredibly hard workers and did such a great job, while respecting our home and having fun with our kids as they played outside while they were working. It took several days to install, but it is SO worth it! I don't even feel the hot or cold, because it's just one consistent temperature throughout the house. We LOVE our new system and worth every penny! read more

We recently had Ronk Brothers come and install a new furnace in our home (our original was 25 years old, inefficient, and currently not working). The entire process was seamless and stress free. Mike, who originally came out to check why our old furnace wasn't working, was able to find and install a part so we could at least have heat until the new furnace was installed. He also was very helpful in explaining our options and was able to give us a quote. Lance came out and measured for the new installation and gave a thorough explanation of a few changes that needed to be made. Installers Jeff and Mark showed up on time on the scheduled day and completed the installation, including making the necessary changes for our new highly efficient furnace. Lance and Anthony also stopped to assist at various times and we couldn't ask for a better crew. Everyone, including Mary who does scheduling, was professional and great to work with. We highly recommend Ronk Brothers for your heating needs. Thanks, Scott and Linda Stromer read more

We can't say enough positive things about Ronk Brothers company. Our old heating system has limped along for over six years with their helpful service calls. During the coldest weather of this winter, it finally failed. They were at our home the same day, late in their workman's schedule and presented us with choices and estimates before the weekend; he knew his products and answered all our questions in terms we could understand. Their representative also, without our asking, thoughtfully brought three radiator space heaters for us to borrow to help us through. Within a week we had a new heat pump, furnace and air conditioning system installed by their team. The installers were two technicians and one electrician - all of them were prompt, thoughtful of our space, and efficient. The clerical staff were courteous and thorough with contract, invoice receipts, and warranty. We could not ask for better and will use them again for any needs that may arise at our home. read more

In case you're looking for a heat pump, this is where to shop. Had 4 bids, Ronk not only came in with the lowest bid, but had the best quality heat pump. The other bids we entertained offered 3 ton 14 seer at a much higher price. We ended up with a 3 ton Bosch 20 seer from Ronk. They sent out a very professional appraiser that went through what we required and gave us an immediate quote, followed by a technician that went over everything on the appraisers list. Verified the quote and set an installation date. The installation was set for 8:30 am. the installers, Joe and Anthony showed up at our door at 8:30 am let us know what they would be doing, and answered any questions we had. They were professional and efficient. The installation was completed, system tested, cleaned up the whole area better than they found it. My thanks to Ronk and their crew members for a job well done. Stan Urquhart read more

After years of being cold in the winter & hot in the summer, we decided to call Ronk Bros. for an appt. to see what system would be best for our house. Wow! What great service! From my first phone call with Jennifer, who was so kind, to our appt. with Michael & Joey who listened to our needs & helped us come to the best choice in systems, to Lance who confirmed what was needed for the install, to our great installers, Nick & Ian, we had our fantastic Daikin heating/cooling system installed in only 2 weeks!! We are totally amazed at the efficiancy & warmth through out our whole house - all the time!! We're now looking forward to being comfortable in our own home all year long! Thank you so much!! read more

The folks at Ronk Bros in Sedro Woolley are outstanding. The front office, the owners, and the technicians all went way out of their way to help us out when we were in a pinch. Our farm business was at risk of being shut down by the USDA unless we had hot, running water by last Friday. The exceptional part of this is that we didn't have a big project--we only needed a small part to get our tankless water heater running--and these guys STILL bent over backwards to help us. By some miracle, Ronk Bros located the part, had it rush-shipped, installed that part after-hours, and we made our deadline. We can't thank you enough for your generosity, professionalism, and great service. read more

I trust Ronk Bros to take care of our appliances with honesty and efficiency. Even though they're far away, I'll be calling them again! When we bought our (old) house in Everett, no one local would service our two gas fireplaces because they were too old or not the best brands. Greg from Ronk Bros came out and easily fixed the one that wouldn't turn on, cleaned up both, and took the time to check out our furnace and hot water heater to ensure they were working properly. He was quick, knowledgeable, did great work, and even found his own way to the furnace when I was dealing with two little kids. I trust this company to do the job right and not take advantage of me. read more

A++ for quality and for customer service. We elected to replace our furnace at the same time as adding air conditioning. Both were installed on the aggressive time scheduled agreed to by Ronk Brothers. After install, our 2nd floor was not as cool as the 1st floor (due to existing structural limitations). A solution was derived, but a little more costly than we wanted to outlay given the amount we had just invested. So, we opted to live with it. The next day, Joey contacted me, and stated they wanted "make things right". 24 hours later, Ronk Brothers had completed the revision at no additional cost to us -- again, amazing Customer Service! read more

Friday night... No hot water... Called Ronk's emergency number; received a call back within a couple of hours, and the tech (Adam) came over (he abandoned a dinner with his visiting parents!), got the thermo-couple and pilot light to function again. Very reasonable rate, too, for an after hours call. Then Monday, supervisor Lance called to set up an appointment (later that day) for an estimate to replace the old (15 year) tank; Tuesday installer Jeff showed up right on time and had the change out done in 1 1/2 hours. So much better service than we've experienced in the past with another local Mount Vernon company. Couldn't be happier! read more

Ronk Brothers installed an electric heat pump system in my home a couple of months ago. Since we had always heated with wood it was a major change. Ronk Brothers did a FANTASTIC job and made the whole process easy and understandable from start to finish!! They showed up when they said they would. Returned my calls promptly. Answered every question I could think of. I highly recommend these guys. Everyone at Ronk Brothers was great to deal with!! Oh and the unit has functioned flawlessly since day one. I couldn't be Happier!!! Definitely a First Class Company!! read more

Superior customer service!! We had a new furnace and tankless water heater installed and the Technicians Jim, Joseph and Jeff were great! They got the work done quicker than I expected, as I thought it might take a day longer due to an emergency heating call for another customer they had to respond to. They made sure to check everything with me and did an excellent job explaining use of the new thermostat, maintenance and care of the new equipment. Also, they left everything clean and picked up. I would highly recommend Ronk Brothers! read more

Repair work A++ I have to also report how extremely professional, courteous, knowledgeable and kind the repairmen have been. I have been without heat for 5-days, while they ordered part, and repairman offered to lend me heaters during this time and when he called to say he was on his way offered to get me a coffee. I was talking to my neighbor, and he said he also used Ronk Brothers this year, got 3 bids, but Ronk Brothers exceeded every step of the process; they like me thought Ronk most knowledgeable, professional and great price. read more

Joseph from Ronk Brothers Heating and Cooling came out yesterday to service my heat pump system, and I couldn't be more impressed. From the moment he arrived, he was professional, courteous, and incredibly knowledgeable. He took the time to explain everything he was doing, answered all my questions with patience, and made sure the system was running perfectly before he left. Ronk Brothers is lucky to have him on their team, and I will absolutely be requesting him for future service calls. Highly recommend! read more

My mom's cat got into the duct work when a painter removed a vent cover. She was frantic, to say the least! She called Ronk Brothers and, even though their work day had just finished, they sent two employees over to her house to see what they could do. Nick and Ian arrived within thirty minutes of her phone call. They were professional and empathetic, reassuring and calming her. In the end, the cat was fine, my mom was relieved, and Ronk Brothers have a customer for life. Thank you! read more

I was in a bind, out of time, and let down by another HVAC company that I hired as part of my house closing inspection. Ronk Brothers was courteous and responded with several professional technicians that did not waiver or give excuses when facing a large amount of work. I wish I had known about them and not called their competitor. Pass the word around on this great company as they are very hard to find. Thank you Ronk Brothers for the rescue of my house closing. read more

They were prompt at both getting me an estimate and then scheduling me in during these busy bad weather days. My house crawlspace was flooded and they were able to remove the wet insulation, install new ducting and sanitize the existing system. I got the opportunity to watch them teach a new class of apprentices as well. It was fun to hear their voices under the house as they re-insulated my system. Everyone was masked and polite and a joy to have around for the day. read more

​​​​​​​​​​​​​It's not fun times when your furnace stops working in the middle of winter! After several quotes we decided to go with Rank Brothers. Sarah came and assets the situation & went over our options. She was very nice & concerned for us. Offered us an electric heater till we could get the furance fixed. Jeff & Adrian was prompt , curtious, ​​​​​​​​​​​​efficient & went​ through the tips on cleaning & maintainace. They did a very good job! Thank you ​​​ read more