I've had nothing but positive experiences with everyone here. I brought my first bike here for…read moreservice and when I decided to upgrade, I went to a few different dealers and ended up buying a new bike and exhaust from them last year. The service department has always taken care of what I've needed and never tries to get me to pay for services or parts I don't want or need (unlike most car dealerships I've encountered) I go out of my way to get my bike inspected here just because I like the people so much. Jeremy and Jessica are awesome and knowledgeable owners. Chris, in parts knows his stuff and always finds what I want at a reasonable price. Aside from being fair, the people here are really kind, and generous. They have charity events throughout the year to benefit the community, like Christmas photos with Santa in a ural! I took my dog, and they always welcome him when I bring him in :)

Used their website form to setup a service for my motorcycle and never heard back. Called their…read moreservice department on a weekday during business hours, it went to voicemail, I left a message and never got a call back. I guess they either aren't in business anymore or don't want to do business?

I along with my entire family had previously had our motorcycles inspected and repaired it…read moreBarnstorm Cycles in Spencer, Massachusetts. It was our experience that they were down to earth, responsive to our telephone calls and overall trustworthy when interfacing with the customer, however something has changed dramatically and they do not return telephone calls no matter how many times you call them. Initially, I was patient because my calls were made around July 4, however I lost patience when I called more than five times over a period of three weeks and they never returned a call. In several conversations with other motorcyclists, I learned that that has been a drastic change in Barnstorm. It is perceived they are custom shop, at this time but they do not communicate that to the public. While I received an apology as a result of this poor review, Nothing changed!

This used to be my go to bike place. Love the people, used to love the prices, but now that people…read moreknow of it, it's getting too pricey for me, which is sad, since they do a good job. A bad wiring harness turned into two hours of labor, and seemed to be $50 higher than expected.

I recently took the new rider motorcycle course- I have to say, this was one of the best training…read moreexperiences I've ever had. From the moment you meet Joe, you can feel the pride, dedication, and passion he brings to what he does. He strikes the perfect balance between the seriousness of the material and keeping it engaging, fun, and easy to learn and build on. Alex was equally amazing--always knowing exactly when to give direction, encouragement, or a helpful push to get you where you need to be. Together, Joe and Alex have incredible teaching chemistry; they complement each other perfectly, and it truly makes all the difference for the class. The entire experience at this location was also wonderful--welcoming, professional, and supportive from start to finish. This was a huge milestone for me, and finally getting my license means a lot. I'm incredibly grateful to Joe and Alex for helping make it happen. They're both extraordinary instructors, and if you're on the fence about taking this class--don't be. You won't regret it, and I'm confident you'll love every part of it.

I ordered an air filter online and received an email from Harley-Davidson stating that my order was…read moreready for pickup at the dealership. I drove about an hour to pick it up, only to be told when I arrived that the part still needed to be "checked in" before they could release it to me, and that I should check back the next day. At first, I tried to be understanding, but the issue is that my schedule makes it difficult to get back out there anytime soon, so this ended up being a wasted trip. The next day, I called Harley-Davidson customer service to better understand what happened. They explained that this was a Buy Online, Pick Up In Store item, which means the dealership showed the part as physically in stock when I placed the order. I then called the dealership and was transferred to the service department, where I waited on hold for about 25 minutes. Eventually, I was told someone from service would call me back, but I never received a call before they closed. The frustrating part is not just that I didn't get the part -- it's that I received a "ready for pickup" email, made the trip, and then couldn't get a clear answer or follow-up. I understand mistakes happen, but the communication and customer service on this order were disappointing. Customer service is an afterthought. I have thousands of dollars planned to put into my bike this summer. Their loss. A business is only as good as it's customer service.

Very helpful staff! They have a lot of parts in stock and if they don't have it they get it fast…read more I've had bike oil changes and my boat shrunk wrapped here and have been happy with the work. I'm definitely happy to support this local business!

Do not bring this guy a boat. He has no idea what he is doing, he just keeps replacing parts and…read morehoping the problem gets fixed. He had our boat for 8 months to fix a rough idle, stallng problem and to wrap it for winter storage. I drove by the shop in february and the boat still wasn't wrapped, although it had already snowed several times over the winter. I called to complain and they said that they couldn't wrap it yet because the work wasn't finished, but assured me that they were clearing the snow and making sure it was dry. When they finally said the boat was ready in March I discovered that the cover had ripped from snow weight and the entire inside was wet and covered in mildew. After cleaning up the damage they had caused the best I could I tried starting the boat and it won't even start. I paid these people over $1000 to fix a problem that they didn't fix and in the process they damaged the interior of the boat. I'm pretty sure the radio is ruined from the moisture as well. So by the time I get the cover fixed and get a new radio I'll be in to them for close to $1500 and I still need to bring the boat somewhere else to fix the original problem.

I'm an older rider who couldn't deal with my HDs 650lbs. any longer. The sales folks talked me into…read morea Kawasaki Eliminator and I couldn't be happier. Also they gave me a fair trade in price.

Extremely rude staff. They were not welcoming what so ever and refused to answer our questions.read more

Definitely hands down the worse place to get maintenance done. I dropped my jet ski off on a…read moreSaturday and picked it up on a Tuesday and looks like nothing was done to it. It was in the same spot where I dropped it off. I brought it home and had a buddy look at it and said the same thing. I do not recommend this place. Will definitely not go back.

More will be revealed!…read more Only halfway through the deal now. I have an appointment at 1pm. I'm hoping to ride this baby off of the lot today :) Also plan to handle registration & inspection myself (I am trying to upgrade from a Honda 250 to this Honda 600). So far, I've primarily dealt with Ellen at the front desk. First over the phone, and then in person. She has been very kind and helpful, and has been able to secure and offer me a good deal. Perhaps if I'm handling the registration & inspection myself I might be able to receive a further price deduction... or perhaps a voucher for their riding school instead? Who knows? Couldn't hurt to ask :) I'm a new rider and have my permit, and have been riding my little Honda Rebel CMX250 with some confidence for some time now. Not a great highway bike though. Took her on a couple times anyways. As a person who is always running late for everything, the power and ability to take the highway if I want or need to will be invaluable. Getting ready to head back over to the dealership. (I was also there last night.) Hopefully we can close and I can ride her off the lot today! My first purchase was private sale and ended up being more of a project bike than I had time or money for. I'm hoping this bike will be ready to go with no issues for the foreseeable future! More will be revealed :)