Colette motors has become my go to shop in Grafton. After having work done at a manufacturer…read moreauthorized shop previously and was not happy with the work I went to Collette motors for the next incident. They are a preferred shop for my insurance so I decided to try them out. From the moment I walked through the door Jim was kind and listened to my concerns. He worked with my insurance company to make sure the correct repair was covered. Collette motors followed up to make sure I was satisfied. My next repair will be with Jim and Collette Motors.

Fantastic customer service. Brought in for an accident repair. They did an amazing job, it doesn't…read moreeven look like anything happened! Jim got back to me immediately after my first call, and stayed in contact throughout the process. Pick up and delivery, easy and efficient. And also, they are approachable, easy going! HIGHLY RECOMMEND!!!

I have had several cars repaired here over the years. Always great results! Staff is very…read moreprofessional and easy to work with. Highly recommend them!

I had an accident on tHe Mass Pike and had the car towed to Etre's because we have had previous…read morewonderful experience with Etre's. This time was no different! Although it was an accident John, Steve, Amanda and all the other folks that work for John could not have been nicer and very helpful! I was pretty shaken but they assured me all would be fine and calmed me down and they were right. My car is better than it was before! They are great! Thank you Debbie Mangini

I cannot say enough great things about this shop. But I will try my best to express it…read more I got into an accident in the end of January of this year. I was scrambling to pick a place to have it repaired. I found that this shop was a preferred place of repair. Called to schedule rental coverage and to bring my car. However, the rental place that booked me the day I was supposed to drop it off said they had no rentals. Was absolutely gutted. However, Morgan from Auto Park jumped in, found me another place for a rental and saved the day. In addition, the owner of the shop was amazing and truly honest about every aspect of the repairs. Even during two Noreasters, they were able to repair it in a timely manner regardless. They are great people who care about their customers. Kudos!!!!!

I know zero about cars, I know nothing about Worcester, and I selected Auto Park strictly on the…read morebasis of Yelp reviews. I can see exactly why they were unanimously 5-star. The owner, Andrew, inspected a car I am thinking of purchasing sight-unseen--something I felt apprehensive about until I got his report. He clearly did a thorough check and gave me the confidence I needed to feel great about the deal. Discovering a seasoned, honest mechanic is a real find for those like myself who must rely completely on their word. I only wish they would open a location nearer to me in the Western suburbs so I could service my car with this garage.

Tom and his team were amazing to deal with! Made the whole repair process seamless and stress free…read more Despite my vehicle being there through Christmas and New Year's, it was still done within a reasonable time. And when I picked it up, it was washed and vacuumed, windows and interior cleaned. Highly recommend

2018 Update--- It looks like a recent customer had a…read moresimilar experience as I did, so I changed my rating from a 2 to a 1 because they don't seem to have improved. I also spoke with a few others who had work done in the past 3 years and it's disappointing. --- I recently brought my 2014 Civic here for repairs after my parked car was hit. I really don't like to post a negative review of a small business, but my experience was such that I feel compelled to say something. At the very least maybe management will see and make some improvements going forward. When I picked up my car I found the front tire had what looked like paint from the job, and the spacing between my front bumper and the body of the car was the same as when I brought it in, that is to say, it was still separated (1/4 inch) from the accident damage. I was notified at closing before the weekend that my car was completed. Unfortunately I couldn't pick it up for another 4 days because of Labor Day weekend. And I couldn't pick it up after they closed because my car was still on the lift, which seemed odd to me. 4 days later I picked it up and it looked only partially completed. So arrangements had to be made to bring it back, and at that point there was no apology or strong desire to make things right. If anything my complaint seemed to inconvenience the person I spoke with over the phone. Two days later I picked it up and I will give credit that there was some sense of an acknowledgment that it wasn't done right the first time. Nevertheless, it still wasn't fixed 100% as I was told the bumper would need to be replaced to get it to 100%. I was also told that it was unlikely insurance would pay for an OEM bumper, though when I talked to my insurance company they said an OEM part would be approved as long as the appraiser decided it was necessary. What should have happened is the appraiser should have been called when it was discovered that the bumper wasn't able to be secured properly. At this point I am choosing to live with the gap because my alternative is to start the whole process over with Kearns. I can't take it somewhere else because insurance only pays for a job once. But I think the goal should not have been to mostly fix the car, or the get it to a point where the customer can learn to live with it. The goal should be to fix it 100%, especially where the car is only a few years old. I'm disappointed with the experience and the result. 2 stars for the fact that the side view mirror and the body paint were done right, minus the overspray on the tires that I still haven't been able to completely clean off. But I wish I took my car somewhere else and felt like customer satisfaction and quality work was a higher priority. I would have driven much farther to get those things.

Look no further than the body shop appraiser. Justin has been doing this for a long time & knows…read moreabout the value of all vehicles. He is super knowledgeable about the process and will always keep you informed. Justin knows how to deal with these insurance companies and will get you a fair settlement. Thanks to the body shop appraiser, I am able to put down a nice deposit on another vehicle.

Justin is a true professional. He went above my expectations. Highly recommend his servicesread more

My whole family has been coming here for years and Audettes has never disappointed. Norman and crew…read moreare the absolute best and it shows in their work. The quality of work is impeccable and they will go out of their way to please the customer. Their prices are very reasonable and affordable and deliver in value. I highly recommend Audettes Auto Body for any body work or paint work you may need to get done. They're awesome people who have been doing this for over 50+ years.

So...I have a 2019 Jeep Wrangler in Mojito Green, which unfortunately comes with an inherent…read moreproblem of corrosion due to cross contamination of metals. I had it "fixed" by a Jeep body shop at Brigham Gill Jeep in Natick which took the situation from bad to worse. Mismatching panels, over spray on the inside of the doors, chipped torque screws, and just a shabby experience all around....oh! And the bubbling of the paint returned in less than a year. Great stuff... Anyway, decided to try a different dealer that had an amazing collision center...Herb Chambers of Millbury. Unfortunately I was not allowed to use their Collision Center as I wasn't in an accident, but was sent to Audette's Auto Body. Divine Intervention. Norman and team are outstanding! The phone is always answered politely and coherently...you can hear the smile on the other end. Norman is informative, and completely honest with what he expects out of the repair. I picked up my Jeep today and it's better than new. The highest recommendation I can give is that even if I were to have work which required me to pay out of pocket, I would go there in a heartbeat, and I live nowhere near!!!

Don't bother going here if you have any rust. They won't even call u back or email you a quote.read more

Had a minor insurance claim and went to Ray's. The customer service was excellent and the work was…read moredone on time and as promised. It seems they cleaned the interior of my vehicle after they were done which is a plus - considering they repaired the exterior.

Local shop so dealt directly with owner and got a very reasonable estimate. Work was perfect and…read morethe total job cost was even less than estimated. Highly recommend!

Brought my car in to get her front end fixed up. After taking care of all the insurance paperwork,…read moreher had it for just over a week. She looks beautiful again!! Great professional, friendly and local service!! He even gave her a good vacuuming too!