Very professional service & attentive to my needs. Donald gave me great service at a very…read morereasonable price. Highly recommended for reliable computer repair!

EXTREMELY disappointed at the service we received and the customer support afterwards! We had an…read moreinexperienced technician come out for a repair job on 2 different computers. He proceeded to run some diagnostics on the first computer and then was Googling the problem trying to find things to do and reading through articles (I could have done that myself)! We asked him multiple times to consult with a more experienced technician from his company if he didn't know how to fix the problem, but he never did. He admitted to us that he had only been with the company for 2 months. When he finally got to the point of wanting to "try" reinstalling Windows to see if that would fix the problem (he still wasn't sure if it would), we told him we needed to verify all of our data was backed up to the cloud - which is a good thing we stopped him because we found out that we were missing some critical data; data that I'm sure he would have just erased. On the second computer, we asked him to just briefly have a look since he was already there and charging us a trip fee to see if he knew what the issue might be and if he could fix it. Again, he seemed to have no clue on what was causing the issue or how to fix it. We told him multiple times to wrap it up and finish up as he had already been there for several hours, but he proceeded to keep trying new diagnostic tests. I finally told him I wanted to try the temporary work-around fix I had used in the past to get the computer back working after Windows updates and it at least got it back to a usable state - although we still have the original issue as nothing was actually fixed. So almost $900 later and still 2 broken computers that were in no better shape than when the technician arrived, and we are just left stuck with an enormous bill! What a waste of time and money! The customer support afterwards has been hard to reach and slow to respond. They refuse to budge on payment as the technician documented his arrival and departure time and did some diagnostic services. They don't care if they get your computer working or not, they just care about racking up a big bill so they can get paid! I would stay far, far away from this company!

RUN from this company. They are dishonest and do not tell you about their fees upfront. We booked…read morean appointment and had to cancel 2 hours later. They invoiced us over $180.00 for canceling. Mind you the cancellation was not even that... it was a reschedule due to our bank account being hacked from a gas pump purchase. We just wanted to get the money to pay them back in our account from the bank the next business day to reschedule. NO MATTER THE REASON THOUGH, THEY NEVER TOLD US OF A CANCELLATION FEE. More reasons to avoid - https://www.complaintsboard.com/karls-technology-b169447#c1965238

I recently got a new laptop and Chase and Ross delivered it and set it up for me at my office with…read moredual monitors, printer, etc. There were a few updates that needed to be made and Chase was in contact with me over the weekend to get the updates installed. I love the service and my new FAST laptop!! Thank you Kingwood IT! Who's your IT Guy???

I know it's been a minute but my birthday was recent and a couple days prior to that, we had 2…read morepower surges which in turn fried my motherboard. Took it to the guys at Kingwood I.T and they helped me diagnose and everything! Johnathan was very helpful and knowledgeable about everything even though I built the my self! Fast forward a bit to my actual birthday and my dad was going to help me rebuild by pc as a gift. I didn't realize that they would be closed on the weekends. I called and left a message and also emailed and still on my birthday, Mr. Ross gives me a call saying I can come and pick up my pc! You have no idea, how much you made my birthday, it was truly and amazing day! If y'all ever need any help with anything pc it I.T related, Kingwood I.T has your back!

They did a great job getting my computer cleaned up in minimum amount of time. I highly recommend…read morethem if you are having computer issues.

The Service was over the phone and was finished quickly. The Technician was thorough and polite. I…read morewould used him again.

Fast and very responsive, detailed explanation of the job and great value for the service!read more

Used them to troubleshoot my computer which was starting to have issues…read more They did the trouble shooting that day and offered 2 solutions. I chose to have him build me a new machine. Very reasonable pricing and he used everything he could from my old machine. The new machine was done the next day and runs great and looks great. Will use them again as they did not try to push extra equipment on me and did the work quickly.

For the normal person with no computer knowledge and want some special treatment or a window into…read morethe computer world I would recommend. My personal experience: I had a VERY specific issue and unfortunately it was MY fault that the issue even happened with my PC. However they could not fix my problem, and charged me for diagnosing without ANY communication about starting or anything regarding diagnosis (I called later in the day I dropped my PC off, no sort of work was done, I called two days later, no sort of work was done, I showed up the next day and supposedly once talking face to face there was a bunch of diagnosing done, and my problem was NOT able to be fixed) If I knew then what I knew now I would have saved money, time, and sanity. Also very bad timing with when I brought it in, they were swamped so I will give them that. If you want communication, it has to be done in person... just saying. Quite literally show up and talk to the guys, they are VERY nice, got nothing against them, just communication is poor over the phone, or at least between workers (person who picks up phone and person who works on PC)

Good service, saved me buying a new laptop…read more I encountered blue screen of death, windows wouldn't start. I had a couple of tears Niclas I work with try and recover it, we got the data off but couldn't reboot the laptop. Left it with neobox for a week its back, wioed, latest windows installed good as new.

Pros pros the focus was great and good energy. I think the biggest factor is there ability to take…read moretheir time.

They took care of CPU although I had to call and ask status they still did a great job.read more

Excellent service. Anytime I have issues with my sound system or similar electrical equipment I…read moreknow who to call! Efficient, responsive, friendly, and professional. 10/10

Great service, friendly, very knowledgeable and was extremely efficient in productivity. He had…read moreeverything finished within 24 hours!!

This guy is a PC Ninja. Free estimate and recognized the problem immediately. Gave us a very…read morereasonable price and ordered a new replacement keyboard. I won't go to any other establishments after finding him!!

Free quote, affordable pricing, friendly customer service. He was great all around, will for sure…read morebe going back to him for any future computer problems!

They truly understand how critical it is to get you back up and running quickly. The pricing was…read morevery reasonable. The entire process was professional and efficient from start to finish. If you need fast, quality computer services, I highly recommend Computer Avenue!

I just started a new business and my laptop was mission critical to me. When I found myself unable…read moreto launch my start menu, I knew I needed help I chose computer Avenue because of their great ratings and other apps and I must say I support those ratings. It took two hours to reinstall over my corrupted Windows files and I know for a fact that would've taken me two days. The total cost was less than I thought so I am thrilled.