The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

I do not recommend it No lo recomiendo…read more I took my iPhone X to repair the screen but they gave it to me unusable when I had it working fine, the only thing that was broken was the screen and when they gave it to me, it no longer worked, the battery turned off every 30 seconds and the touch of the screen did not work and the phone slow iso they gave it to me useless and they did not want to be responsible they said that my phone arrived like this, which was a lie, I just went to give away my 200 dollars and took me a useless phone lleve mi iPhone X para reparar la pantalla y cuando me lo entregaron ya no servia la pila el teléfono se apaga cada 30 segundos y la pantalla que pusieron no servía se movía sola y ya no sirvió el touch y el teléfono se iso muy lento el teléfono quedo inservible y no se isieron responsables de su trabajo como supuestamente dijeron de su garantía empezaron a decir que eran otras y otras cosas para ellos no reparar lo que dejaron mal prácticamente fui a reglar mi dinero y lleve mi teléfono para que lo echen a perder

Here in Atascocita,, this guys are the best,, Great service…read moresnd quick repairs,, Always come here when my iPhone gets some damage o for a simple consultation,, they are always ready to help, Thank you Guys!!

I've worked with AJ at this location for the past few months and I'm always happy when I see he's…read morehere because I know I will accomplish what I need and leave happy. No doubt, AJ's your guy!

This network is slower than 3G I have the latest 5G service and the IPhone 15 Pro Max and I'm…read morereally thinking about just walking away and going anywhere that can give me consistent 4G or better.. 5G would be great but I just want service that works 80% of the time...

Great service and fixed same day. Tech was very nice and explained everything. Made the process…read morevery easy.

From the owner: At iFixuBreak we strive to give the best customer service and quality repair. We repair and unlock…read morevarious kind of phones and tablets. iPhones are done on the spot within 15 minutes. For any questions or quotes, please give us a call at (832)420042.

Took my iPad to them to have my password reset, kept it 2 1/2 hrs , charged me $70 and had to reset…read moreit myself when I got home. Never again.

Super helpful Very knowledgeable…read more Repairs are done at reasonable prices Would use him again for sure

The channel selection is good as is the price point with internet as well,…read moreBUT, BIG BUT, IT GOES OUT all the time. After 4 years, I am DONE. JW

We didnt realize that this was Suddenlink or we never would have signed up with them. If I could…read moreleave something less than 1 than I wood. The service constantly dropped and trying to cancel there service was beyond rediculas. After 3 calls for over an hour each time of them pushing you to stay with them and telling you to leave the router for the new people moving into your house is a joke. This company's customers service is terrible. They will not for any reason cancel the service. They are conn artist and I dont recommend anyone use these crooks.

These guys have a tough job. Thankful for Angel and Calvin going the extra mile and helping me…read moreresolve an issue w/ a return!

I wish I could put a "0". I went into this store about a month ago to have my Lifetime AT&T screen…read moreprotector replaced, it was a $45 up-sale when I bought my 11 Pro Max last year. The young lady helping said they didn't have one, couldn't do it....that I had to go online, order one, wait til it arrives , then bring it up there and they would put it on. Then I would have to send the old one back to get "credit". So why the hell did I pay $45 for this "service"?!? It literally says on the box "redeemable in-store" and when they sold it to me said just walk in and they'll replace it whenever. I went to the Summerwood location and Derrick completed the task in 3 minutes....Atascocita store is trash, lazy, and frankly could care less about helping the customer.

Kendra is a super sales associate who is super committed to exceptional customer service! If you…read morelet her help you upgrade your phone, you will not be disappointed!

Horrible service. I bought a new Samsung 24 Ultra. The employee couldn't even handle moving things…read morefrom my other phone to my new phone and told me she didn't know how or why. Incompetent employees, beware. Try any other store but this one. She told me to go to the Samsung store in the Galleria to get my brand-new phone fixed. Idiots are among us!!

T-Mobile store experience at 20225 US-59, Humble, TX 77338…read more Today was my worst experience with a T-Mobile store and customer service. My family and I have been loyal customers for over two decades, with 5 members using this cellphone service... Today Paulina gave us such a negative experience, from the moment she called on us, no eye contact, no warm welcome or positive attitude, it was like she didn't want to be there. After pulling information out and trying to understand the situation with upgrading another cellphone to our higher plan... wow what an unpleasant experience she surely gave us today. We just walked out and we'll have to wait to go to another location with much better customer service, or maybe it's time to take our business and money to another carrier.

Customer service needs extreme improvement. Make the drive to a different location. Very minimal…read moreinformation provided. The employee was rude and needs more training.

Very professional service & attentive to my needs. Donald gave me great service at a very…read morereasonable price. Highly recommended for reliable computer repair!