We have had a great experience with Enchanted Fireside. We purchased a gas insert fireplace system…read morefrom them in 2020. They did a great job with the installation, coordinating with our plumber for the new gas pipework. Since then they have serviced the unit twice, and it continues to run great. They are always professional and courteous. We highly recommend them.

This was the WORST business experience I have ever had. If you value your home's safety, do not…read morecall Enchanted. The timeline of their negligence: Jan 15th Appointment: The technician replaced our thermostat and told us our 20-year-old stove likely had two more winters left. However, as soon as he lit the stove after the install, it began exhibiting smoke blowback. He told us it was "not a huge concern" and left. Current Issues: Since that "repair," the stove will not stay lit and requires constant resets. We are fully aware the unit is old, but we expected professional service to keep it running safely as promised. Dangerous Advice: When I called on Jan 30th to report the worsening smoke, "Tina" told me to wrap the piping in aluminum heat tape. My research confirmed this is unsafe and NOT a recommended fix for pellet stove piping. Zero Follow-Through: I was promised a callback on Feb 2nd. It never happened. I had to call repeatedly on Feb 6th and 10th to get any response. Hostility: During a 13-minute call on Feb 10th, Tina was aggressive and dismissive. When I told her the stove wasn't depositing ash and required constant resets, she literally asked, "Well, what do you want me to do?" The "Disappearing" Appointment: I paid a $100 deposit for a Feb 20th appointment (8 AM - 9 AM). When I called at 10:16 AM today to see where the tech was, Tina claimed there were "no notes" for our residence and blamed a "system update"--despite having already taken my money. This company is highly unprofessional and dismissive of fire hazards. I am currently waiting 3-5 days for my refund and will be filing a formal complaint with the BBB. Save yourself the headache and the risk--go elsewhere.

Called Kiwi Chimney this morning to inquire about a chimney cleaning that I hoped I could schedule…read morethis week. Spoke with representative Steff and explained that I had a hard thick glaze of creosote that had ignited in the chimney the previous day. Steff, who was pleasant and professional during our conversation, said she would try to get a technician to my home today. I was quoted a price for the job which was fair and reasonable. Thirty minutes later, a Kiwi utility truck entered my driveway. Technicians Gabe and Regan introduced themselves and I gave them an overview of my woodstove and chimney. They wasted no time and immediately went to work. They thoroughly cleaned the chimney and removed all the glazed creosote; they went on to clean the stove, stove pipe, chimney cap and screen. A thorough inspection was performed, and I was happy to hear the clay flue was in good shape. Upon completion of the job, they vacuumed the area around my stove and cleaned up loose debris from outside. These two gentlemen did a great job and where very personable, knowledgeable. Gabe was at the ready with information on products currently on the market for upgrades and equipment that enhanced safety of wood burning stoves and chimney liners. This afternoon, I received an email from Gabe with my inspection report and before and after photos. What an absolute satisfying experience from start to finish with Kiwi. I highly recommend this company for your chimney service needs. OUTSTANDING WORK! Thanks Steff, Gabe and Regan.

I messaged them onYelp and they were responsive. I set up the first available appointment. They…read morearrived on time, worked efficiently, were very friendly, showed me photos of the inside of the chimney, gave me an estimate of recommended mortar /waterproofing, and then they were done. Highly recommended. I will definitely have them come for my next chimney inspection/cleaning.

Very responsive, I went with another service provider, but they were kind and told me to call if I…read moreneed anything again.

In replacing our Rangetop, our measurements were off and we needed someone to come out right away…read moreso we could finish the install within the week. We contact various places and Magic Touch got back to us right away and had someone out within 24 hours to cut the existing countertop, and polished it to a professional shine on site. They helped us faster than anyone else we had reached out to, the other places haven't even returned our calls yet. The counter job is completed better than we expected, and making sure that everyone was happy with the final product no matter what it took. We are so happy that they were expedient, skilled in their workmanship, and went above and beyond to make sure we were overly happy with the results. Which they really didn't need to, but speaks volumes of their high level of professionalism and care in their workmanship. This has been one of the best experience with a contractor we have had. Thank you for all of your time and effort.

Outstanding Service. Needed work done promptly as current…read more selling home and buyers inspector noted missing chimney cap. They were able to schedule me in within a day. Showed up right on time. Their system sent notifications letting me know when they were on their way and estimate arrival time. They surveyed, and immediately quoted the work. They did not try to overall sell me they understood the situation. Fixed some cracking in the mortar on top of the Chimney, as noted by inspector and installed new Chimney cap. Everything done in a few hours. Also they are providing an invoice with pictures so I have documentation of what was done.

I had Jim Sawtelle come to my house to clean wood stove and chimney . He put down a covering on the…read morefloor in front of the wood stove. He and his helper were very through in the cleaning. Jim also took photos and explained everything he was doing very professional and personal . 5Stars Ted Mueller

We had to have some repair work done to our Chimney as result of normal wear and tear. We had…read moreseveral quotes, and felt the most comfortable with Ace. He is a for real, down to earth guy, who is trying to run a business, but also trying to protect, and look out for the interest of his customers. He was able to complete the installation of our sleeve as well as fix the crown and cap the chimney during the month of February, when we really needed it the most as we heated the house during the cold months. We are greatly appreciative of his work, professionalism, and look forward to keeping him on as our annual inspector to keep our chimney up to code, and fully functional for our house and family.

From the owner: Video scans, Level 1,2, and 3 inspections. Every sweep we do also includes a video scan. Liner…read moreinstalls, stove installs, caps, water repellent, flashing, and much more. Even though you don't need a certification in Ma. Ace's chimney Solutions is CSIA certified, we go the extra the mile so our techs have the knowledge to present to our customers the proper information or at least be able to direct them.

We had a retaining wall built in our pool area. Martin was very responsive and extremely…read moreprofessional. He showed up on the job exactly when he said he would and stayed until the job was completed. His work is absolutely amazing. Our stone wall is a masterpiece that we will enjoy for years to come. We were so satisfied with his work that we plan on having him back to do more. So impressed!

From the owner: Solid Masonry Solutions, LLC is a full service Masonry Contractor. We offer fully licensed and…read moreinsured service for residential and light commercial masonry projects including but not limited to modern and historical restoration, construction, retaining walls, Chimney's, Thin-Stone and Brick Veneer, stone, brick, block construction. Both ICPI and NCMA trained, we are also exceptionally knowledgeable and skilled in Masonry driveways, landscape applications, patios, walkways, and outdoor living areas.

I highly recommend Imperial Granite. We were able to pick our own slab for our bathroom vanity, and…read morewhen we later added extra pieces for the shower and bath, they were able to supply them quickly. The installers did a great job. The price was very reasonable and I would definitely use them again.

We are extremely happy with the professional service Imperial Granite provided. I was in the shop…read morepicking out my granite on Thursday morning. Friday afternoon they had everything installed. I'm very impressed with the service and how quickly they got the job finished. In the future I'll definitely use them for all other granite projects. The pricing was extremely reasonable. Definitely recommend!!!

Mike is a man of his word, very honest, the best in the area. I had my stove serviced by other…read morelocal businesses, my stove always damaged , they didn't stand behind the damage, we were glad Mike was recommended to us.

Having owned a pellet stove for 5 yrs. I can honestly say this is the best it's ever worked. I…read morepicked this business out of an ad and couldn't have asked for better service. My chimney, and stove were completely cleaned, including removing a dead squirrel from the chimney. All the connections were cleaned and the stove is running better than ever. Need someone to service your pellet stove and clean your chimney for the Right Price? Give this company a call. Certainly will recommend this company and will use them from now on. Judy C. Webster, Ma.

My last review was incorrect. I saw more pictures and it was my roof. I don't know what else to…read moresay. I need more letters. Lalala, eeeekkkkk.

Our installation went so well our neighbors asked for a referral and they are here today working on…read moretheir new chimney!