My husband and I initially started working with RoofTop Designs July 2019. We had a team member, Viktor, come out and provide a free estimate to us. He spent about two hours with us explaining all of our options and even negotiating a price point for us to consider. At that time, we were not in need of the roof replacement as much, so we let Viktor know via email (a few days later) that we were not going to pursue a contract. There was no pressure felt on our end and RoofTop did not hound us for their business in the future.
We remembered our positive experience with RoofTop April 2020 (amidst the Covid-19 pandemic) and with the heavy rain and wind experienced in March, felt like we should move forward with a roof replacement. This time, we worked with Steve at RoofTop, completely over phone and email. Steve was responsive, professional, and understanding of the changes to our financial situation given the affects of the pandemic. My husband and I wanted to save as much money as possible and Steve worked with his manager to offer us a price point with a 2% discount if we paid upfront.
I signed the contract electronically, mailed the check out on Monday afternoon, we had two contractors drop off the building materials on our roof with a crane on Friday afternoon, and the crew showed up right as they said (at 7:00 am on Saturday) to begin working. They were done around 6:00 pm. I requested extra care be given to the social distancing protocol and the crew obliged. They only knocked on our door to notify at the start of work, and that was it.
My husband and I were relieved that we did not encounter too much debris at all in our attic bedroom. We had covered furniture with sheets, and vacuumed afterwards regardless, but only saw a few specks of dust. We were also grateful with how well the crew cleaned up. The only items we found discarded were two nails so far. Currently, we are worried that if there were more nails around our driveway, they can puncture car tires, but so far, we only found two.
For the most part, my experience with RoofTop Designs was a positive one, but two days after the job, I received a call from Steve advising that we needed to pay an additional cost (hundreds of dollars more) due to rotting wood needing to be replaced (which the contracts could have only found after they started work) and the fact that we had two layers of shingles on the old roof that needed removal. I did not anticipate these extra charges totaling just shy of $1K (after Steve worked with us again). I wish I had known the extra layer of shingles would have increased our cost from the beginning, but given Covid-19 and the fact that in-home estimates were not an option during social distancing, I was penalized somewhat.
All in all, we are grateful for our new roof and comforted that it is under warranty for parts and labor for the next 20 years. read more