I purchased a teak and aluminum patio seating set and after a week the teak wood had black spots all over it. Customer service is terrible when you have an issue. They told me to put bleach dnd water on it. On hold with a supervisor over an hour and never picked up again. read more

Such a large showroom with many, many displays to suit your likings. The salespeople were calm and kept their distance, lol I've been in furniture showrooms where they follow you around and can be a bother. We went in specifically for outdoor patio furniture. I needed to be able to start my days sitting outside and having my coffee. We found two Adirondack chairs. These are super comfortable and good for the back. It's not the typical old style... or wood. They have upgraded this product, and they are more of a polished plastic wood-like. Real They come in a rainbow of colors. I picked SKY. Millette Severino was our sales representative. Super nice and friendly. She was very knowledgeable about some of the other products that caught our attention. She gathered all the information needed. Two chairs and an end table... We decided on the cupholders. I'm going to get the matching ottomans, too ! I was super impressed. From this point on ..... She placed our order and information in the computer. We picked the delivery day. Everything fell into place. It was one of the easiest, most pleasant shopping and delivery experiences ever. I was called the two days before. My time slot was from 7am -11am. The delivery guys kept in touch with me the whole time I was the second stop of the day. They were here within minutes of the time promised. Unboxed, assembled, added the add ons... Within 15 minutes, they were finished, and I was enjoying my purchase. The delivery team was very well mattered, polite, and considerate of my puppy. I plan on stopping in for their sale in a few weeks... I was eyeing that Cindy Crawford Collection sofa set.... hoping for all the same experiences as the first..... Well done !!! read more

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Went to this store today to buy a recliner chair and got met buy a saleswoman. First thing out of her mouth was hello and then right into how blessed she is. I don't go to stores or to spend $1,000 to have someone's religious bullshit thrown at me. Needless to say I didn't buy from her or the store. When will people learn to keep their beliefs (no matter what they are) to themselves or with people like them. read more

12/25/24 On 12/09/24, my wife and I headed over to the Pompano Beach Rooms To Go store, located at 2950 Center Point Circle. We were looking to replace our 3 seat sofa. We met Amy Lichtenstein and she was very amiable. It didn't take long, before she showed us the Vercelli Way Brown sofá. It was just what we were looking for. So, we added the Fortegra 3 year service contract and the transaction was completed. We very much appreciated Amy's courtesy and professionalism. She is a credit to your brand and deserves 5 stars for her dedication. She made the sale seamless. Now, on the delivery, we had a problem with the removal of our old sofa, as your store does not remove old furniture and it became a problem for us, but was not your fault at all. We had to cancel once, and then a second time. We had a delivery date now set for 1/03/25. We get a phone call yesterday from your delivery team saying they wanted to deliver our sofa, as they were nearby. I told them that wasn't going to happen because our old sofa was going be picked up on Saturday. 12/28/24 with a delivery scheduled on 1/03/25. Your Driver, Scott, said he would come right over to look at our sofa. He and his associates arrived and said they would get it to the dump site. I had to pay the cost, which I was happy to do, so they carefully removed our old sofa, installed our new Vercelli, and the deal was done. Thanks to Scott, team leader, for thinking outside the box to get the deal consummated. He represents what good service is all about. It was a pleasure working with him and his men, as they made the installation go very smoothly. In conclusion, Amy and Scott have shown that a superior product is very important, in any business, but the employees make the difference, from those who answer the phones, to those who deliver and install the merchandise. Therefore, your Company can be very proud of your staff, and we are grateful for a job very well done. You have our utmost respect. ps. Having Julianne Hough as your Ambassador, was a brilliant decision that will produce superior results. read more

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0n 10/3/2025 i waited for 5 1/2 hours for my couch called 2x to customer service promised that they will be by 3 pm.i left at 3.20 to go back to my shop which i had to close for 5 1/2 hours and called rtg again and they said i just missed them.i will never buy a thing from rooms to go ever.waiting to cancel order. read more

Just stopped in to look for a dresser for my new granddaughter who will be here soon. Sadly we did not find anything read more

Rooms to Go (RTG) was founded in September 1990 by Jeffrey and Morty Seaman, when they sold Seaman Furniture Company. According to Furniture Today, Rooms To Go is the 3rd largest furniture retailer in the US. They opened the first Rooms To Go in Orlando, Florida on September 7, 1990. Rooms To Go's founding concept was the sale of whole room packages, using the slogan: "Buy the piece, save a little. Buy the room, save a lot!" Furniture was offered in predesigned rooms, targeted at consumers looking to save both time and money, without sacrificing quality, when shopping for home furnishings. Jeffrey Seaman envisioned a different merchandising approach that reflected his experiences as well as successful trends in retail, not necessarily the furniture business alone. This included trends such as bright, colorful stores, large glass walls, and a friendly atmosphere. That's why you see lots of colors, patterns and designs when you walk into any of the stores. This particular one has an Outlet department in the back with low prices on discontinued or slightly soiled/damaged items. The store has the usual areas for dining rooms, living rooms, bedrooms, patio, kid's, etc. From regular prices to discounted clearance, you can find pretty much anything you want at this large RTG store. read more

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I didn't have much of an expectation here but to tell you the truth, this place has pretty good furniture. I just bought a recliner here and I'm pleased with it. They have up-to-date colors, and styles. I mean, it's no Ashley furniture or one of those high-end places I like Ballard Designs in Palm Beach but I would definitely style my crib with this furniture, there's different levels for sure but everything is pretty darn good.... They run good sales like every month. What finishes this rating off for me, it is very clean and their staff looks professional..... read more

I must say, from the moment I walked in, myself and my family were greeted with the MOST genuine, warm welcome I've ever experienced in a furniture store by J.T. He assisted us right away and showed us EXACTLY what we needed to see! J.T. clearly has a gift for connecting with people beyond just helping with furniture. J.T. listens extremely well with his eyes and ears and that is why he was able to help us find EXACTLY what we needed efficiently and fast! It wasn't a sale..it was a conversion.. J.T. is not a salesperson. He is a HUMAN. Not one time did we feel pressured or like he didn't want to help us. He was interested, fully invested and patient every step of the way. He made us feel like family from beginning to end without any corny nuances or even a sales pitch. That was amazing!! And if that wasn't enough, we were then helped by Victor who helped us to get the best options when it came to a bed for our child. Victor is so knowledgeable about the inventory and concise with the stock that before we could even ask him if an item was in stock, he'd already checked. Victor only wanted to get us what was right for us and our family-nothing less. Victor displayed an immaculate exchange with his colleagues and spoke extremely highly of them. Victor knows what he's doing! Between Victor and J.T, we have found our favorite RTG STORE and furniture store. Not to mention, the RTG credit option is amazing and helped to make our lives so much easier. I would recommend this store to any and everyone I can because I had the best experience. I'm happy with the furniture we ordered. I'm happy with the customer service and relationships we made with J.T and Victor and the RTG family. Victor and JT need a raise for their outstanding performance. Please take this into consideration. I can't believe how relaxed, chill and copastetic the ENTIRE process was. Thank you, thank you, thank you! I will be back. I am sold!! read more

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rooms to go delivered a dinette set (chesterman white 5 pc) and the table had a bad paint job - too thin, needed another coat. one of the chairs was completely different - a blind person could tell the difference. the chairs had damage or defects in the paint job or workmanship. the delivery personnel got smudges all over the white furniture - transferred schmutz from handling dirty boxes, etc. got the table replaced, but still same problem. the chairs were changed twice. every chair from the 3 sets had issues with paint job, damage or workmanship defects. got our product and tax money back. rtg has not refunded our money. the gal at the store said that they successfully made the delivery. they successfully made mistakes and delivered junk. we should not have to pay for delivery of junk. we also bought a sofa sectional that we like very much and so far seems to be of fine quality and was delivered, handled and assembled with care. there is either now way to leave a review for products on their website, or there is no easy way to do this. also, the photos of the chesterman white 5 pc set do not show the extra, unnecessary and unused holes on the top rail of tge chair back. i pointed this out and suggested they put up photos showing the holes because showing without the holes is misleading or lying. no changes yet. i feel like it's rolling the dice when dealing with rtg. they are not responsive and gave me the runaround - online chat told me to call store and store told me to call corporate - which is customer service. no accountability and not doing the right thing. be prepared and be careful with rtg. i do not think i will buy anything from them again. read more

If your hoping to have a good furniture purchasing experience DO NOT GO HERE!!!!!! Customer service was absolutely terrible. I purchased from my house and told my purchase order did not go through and that I had to come in person in order to proceed. I saw the charge on my end. The verification department did nothing to help. I even offered to start the process again to avoid having to travel in the rain and they would not help. After showing up to the store and paying extra to have furniture delivered the next day I was told my fur iture would now be coming a day later. I even paid with the same card they told me they would not accept online. When I asked them to take off the $50 charge for quicker delivery they did nothing to help. It was the least they could have done for the inconvenience. The service here is terrible. ​​ read more

We had our amazing new couch delivered today; and wow! The two men, one of them is Arles Rossi, were helpful, friendly, professional, and seriously fast! I was blown away by their precision and efficient. Thank you! read more

Rooms To Go Patio - Furniture Stores Near Me - Pompano Beach, Florida

PLEASE BE AWARE BUYERS: We bought a KG size bed room set on 08/2021. A year and half later now, we still haven't gotten a NOT BUSTED furniture. They've kept rescheduling and sending (at least 10x) us the peices of furniture. All of those furniture that they tried to deliverd was defective+damaged Our family and I are tired of their lack of reliability The delivery guy even told us that RTG used to check all those furniture before sending it to their customers. They no longer do it anymore. No wonder why my deliveries have been all busted and missing parts. Not only that, the customer service is horrendous. They will basically laugh at your claim if anything happens. Besides, if you see how they proceed their transaction on your purchase, it shows totally different than what you have on your receipt. read more

I went to buy an adjustable bed frame. inquired about mattress but was concerned about the difference between foam & coils. I have neck n back issues. The salesperson said it's no problem you have up to 90 days to exchange, but you had to keep at least 30 days. I knew after a week the foam was too soft for me, when I inquired about the exchange I was told of the return/exchange/additional delivery charges. WHICH WAS NOT MENTIONED AT THE TIME OF PURCHASE!!!! CLEARLY MISTREPRESENTATION by not being upfront about these so-called restocking fees. In addition, they were running zero percent finance for 50 months, but did inform me there was a 2% service fee with the bank that was doing the financing. INFORMED BY THE SYMPHONY BANK AFTER THE FACT. YET ANOTHER CLEAR MISREPRENTATION by omitting these additions fees as well. I will never recommend Rooms to Go store, and I will post this on any other media advising buyer beware of these unethical practices. Exchange fee $99.00, new delivery $68.00 plus 2% upcharge $56.30 from Symphony Bank to get the zero percent loan for 50 months, none of which were disclosed at the time of purchase. UNETHICAL TO SAY THE LEAST! read more

We got there and no one rushed us. We spent hours looking around and when we had questions Marie was always there to help us. The delivery was on the day they promise us and everything was fine. read more

Zane with the Sales team was great. Very nice and professional as well as a hard worker! The reason I'm giving a 2 star rating is because of the experience after. The day our couch was getting delivered the moving crew of 3 spent a total of 10 minutes trying to get our couch in to our apartment and after 1 unsuccessful try they told us we can not get it into the apartment. We tried to tell them how we got our older couch in however they did not take our advice and continued to say we can not get it into the apartment. My fiancé who is 4'11" and I spent the previous day moving our old couch out to prepare for the new one which was the same size if not a bit bigger then the new we had ordered and we had no issues. I don't know if this moving crew is in house or 3rd party but whatever they are, they don't care about the customer service. If they would have listened to our advice we would have our couch in our what is now an empty living room due to us throwing out the old one. I called customer service and all they could tell me was to make a different selection of a couch. If a customer selects a couch they want as their first option and can not get it they will most likely not being selecting another. I normally don't leave reviews and I believe this is my first one but whoever orders a couch here, if you have a second floor apartment with internal stairs I recommend not ordering from this rooms to go. Rooms to go, My advice for you is to train your moving crews to provide a better customer service to the customer and actually try to get furniture in. I would have accepted a 30 minute attempt over a 10 minute attempt which at the end of the day I could've moved the couch in myself. read more

We purchased a sectional sofa with a power recliner. The purchase process was fine. It was the experience after that went downhill. We had to wait approximately a month to receive the power recliner. It finally arrived. We enjoyed the recliner for less than a week before it died. We called and were informed that a service rep needed to come to our home in about 2-3 weeks. We argued that it had been only a week but to no avail. So we waited. The service rep just left. It turns out that the problem is the motor. We were told that it needs to be replaced. It will be ordered and received in 2 weeks. We will then need to make another service appointment which could be another 2 to 3 weeks. Unacceptable! Acceptable customer service should be a new recliner being delivered ASAP! Never again! read more

Unless your familiar with a colonoscopy buying from rooms to go is similar. You hope the result turn out well. But normally they don't. They never fail to disappoint and Sofia and Cindy should be in my house when the delivery comes and smile the way they do in tv, I promise they won't. If you have extra cash you want to throw away visit rooms to go and wait for your damaged furniture to arrive. read more

Rooms To Go Patio - Cindy and Sophia Lay on top of this rooms to go table delivered with crack. - Furniture Stores Near Me - Pompano Beach, Florida

placed an order 4 months ago, my rug was never delivered and now nobody has a sense of how to refund me the money. read more

Rooms To Go Patio - delivery was supposed to be 2 months ago. - Furniture Stores Near Me - Pompano Beach, Florida

This will be a two part review because we had a bad experience with Rooms to go store and a great experience with Rooms to go "Clearance center" at this location. First with the fail-the retail store itself gets zero stars from us. I gave them 3 stars for the great service I got from the clearance center staff and delivery. We bought our sectional new from the "Rooms To Go" store at this location. The sales person was nice enough, scheduled our delivery and processed our credit payment. She did neglect to give us the correct delivery instructions but must have offered the warranty on our furniture 3 times. We were told that we would get a call 48 hours prior to delivery with a time frame. We let our sales person know that we were getting the keys to our apartment on the day of delivery at 9am. Someone from the scheduling department did call us but the time frame for delivery 48hrs in advance but the time did not work for us because they set us up for the 7am- 11am time slot and we couldn't get the keys to our place until the office opened up at 9am. The scheduler let me know I would have to keep the time slot or wait until the next opening which was a week out. So I opted to keep the time slot at the suggestion of the scheduler and she informed me that she would make a note that we needed the delivery to take place closer to 10am. The day of delivery (this is where it gets good). As we were driving to Pembroke Pines, where our new apartment is located from Bradenton we get a call from them saying they will be at our apartment between 7-noon by a very unfriendly man with a thick accent that was now telling us we were his first stop and if we were not there he would get an authorization to move onto his next stop and we would need to reschedule. By the way Bradenton is over 3 hours away and their customer service office doesn't open until 8am. So I had to wait to speak to anyone. As I was on hold with customer service the driver called back and instructed us that he would be able to deliver at 10am but that we needed to "take care of the delivery guys". I am from Vegas which is a "tipping" town and I have never not tipped anyone until today. Lol Here is a tip...If you want a tip DO NOT DEMAND IT. Especially after providing horrible customer service. Customer service doesn't stop after you nail the sale. A successful sale is followed through with exceptional customer service. Which brings me to my great experience and the reason this furniture store got 4 stars. Now onto the praise that is very deserving of 4 star customer service. Betty in the clearance center was the nicest friendliest sales person we came in contact with. She was attentive but not pushy and gave us our space to make our selections. We bought a beautiful credenza, coffee table, and kitchen table. She helped us schedule service and processed our payment. The day before delivery the driver called and gave us an afternoon delivery time which was ideal. When this set of drivers arrived they were friendly and energetic. We tipped them for the hard work and great demeanor's. We were so pleased with the clearance center that we returned a week later to purchase a dresser with delivery from Betty. We even let them know about our experience and they told us that they hear allot that they are nicer than the retail store side. Bottom line The clearance store side provides us with great service the retail store side dropped the ball and made us feel like just a commission and an imposition the day of our move. Betty should be employee of the month! Just sayin... . read more

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Bought two sofas, one was an electrical recliner. Two weeks after warranty expired the recliner stopped working. I requested help from the service dept. and offered to pay for repairs. The store gave me an email address for service. I sent two emails, got no response. I called their offices got no help. I won't go back! read more

l purchased a sectional last week and my salesman is Sid Adibzadeh, one of the nicest people I have ever meet. He is very knowledgeable , curtious and not one of those salesman that follow you around and seem like your clued to your hip...I would definitely ask for him again.. If I had to rate this salesman I would give him a 10.. Ty Sid read more

Rooms to Go was very Professional and the Sales Associate Zane Glosemeyer was very professional and helpful in choosing furniture, I would highly recommend asking for him at the 2950 Center Port circle, Pompano Beach location! I love my Rooms to Go Furniture! read more

What a horrible experience. Once we walked in, we were instantly approached by one of numerous sales people who were gathered just in a little from the door. The person was nice enough, but when we told her we were visiting the outlet she pointed us in the direction and we had to walk through the gauntlet of salespeople gathered, ready to pounce on the next customer. Immediately crossing into the outlet area, a lady (seemingly a sales manager) looked down and whispered to a salesman close by. I could hear him say, "who? This couple?" She said yes, and there he was introducing himself. We explained we were just looking for now, and although he was friendly, he lingered behind us every step of the way. Granted, I'm sure he was there to answer questions, but we were too uncomfortable to even really look around. We found our way toward the exit. When we stopped for three seconds at a piece, he was there on top of us. We quickly walked away from it. This type of sales approach is history just about everywhere else. Rooms To Go is committed to it, and I think that's why all the bad reviews. After this experience, I don't intend to enter another Rooms To Go again. read more

Rooms To Go Patio - Furniture Stores Near Me - Pompano Beach, Florida

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I have no idea why they are so many bad reviews for the store. I find them to be amazing! My sales lady Anna could not have been more helpful or sweeter. And I actually had something delivered that I didn't like and the manager Leo, was extremely accommodating in switching it for me. I think their furniture is beautiful,priced reasonably and holds up well. I bought from them a few years ago when I moved and I'm buying from them now with my new move I highly recommend rooms to go! read more

They suck. Purchased $8000.00 worth of furniture. Cannot even give me the name of someone who can fix their shitty Crawford furniture. Never again will I buy from here. Beware!! PS closed my credit card with mysychrony never again read more

Rooms To Go Patio - Furniture Stores Near Me - Pompano Beach, Florida

Great customer service. They really accommodate your needs. We purchased a sectional unit from the outlet store that had to be returned due to a manufacturer recall. Nothing to do with RTG. After going back and forth, David (Sales Rep.) and John (Manager) were the best. We are happy with our new selection. Good deals. I will probably give a five stars review but, unfortunately the delivery was not good. Poor service and bad attitude. The leather sofa got scratched at the time of delivery. Rude and unprofessional delivery crew. read more

Rooms To Go Patio - Furniture Stores Near Me - Pompano Beach, Florida

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Worst crap furniture ever. This is about our furniture from 2011, so I have fairly excessed it over [a long] time. Guess you pay for what you get. Crap. This was our first "struggling/new adult" furniture. We got termites in our furniture after they replaced one of the sofa pieces because it stopped reclining. Sure, I can't prove this, so I'll proceed with more details on why their furniture is sh!t. The bed frame sucks which is currently why I'm writing this. My 8 month daughter keeps waking up if I get off our bed. Why? Because the POS creaks if you move an inch on it, much less get up [to use the restroom, etc.]. There are two or three small feet at the bottom that have broken and are now tilted diagnally [and useless]. We started throwing my husband's old Law school books underneath in case the bed ever collapsed and falls on top of our cat that sometimes sits underneath. And I quote my husband that our $300 or $500 Ikea bed frame is of sturdier quality than this junk. Lastly, about that sofa. Since this was our first furniture as adults, we didn't opt to buy the love seat to recline. The model displayed reclined. What we got was the crappiest couch where the cushions slide out after about 5min of sitting on it. Yes, pure body weight from sitting on it pushes the cushions out. So pretty much EVERY time you sit on it. I'm not sure if there's an easy velcro fix, but why should I, the customer, be responsible for something so simple and asinine? Plus the floor model is deceiving as hell. We've had new sofa furniture for about three years now, but my daughter waking up pissed me off, so I'm writing this. Obviously, this was just about their furniture. I'm sure their customer service reps are just regular people. Ours was, but my God spare yourself the headache and just buy better furniture or know you're replacing this crap in about 3 yrs or whenever. It was great that they replaced pur broken reclining sofa, but the coincidence with termites and well, does that mean that it happened within a year bc I don't remember their warranty policy. We sure didn't extend ours, and so even with replacement what crap. And I'm pretty (what a pun) sure hiring Sofia Vergara as their face isn't going to upgrade their quality aside from aestethics. Big sarcastic eye roll. Thanks for reading. read more

Rooms to Go is a very good furniture store with a very good selection. I have always found what I was looking for. Delivery is timely and professional. Most of the people working there are very helpful and polite. There is one man working in the back sakes areas area that is very lazy however if you ask other sales people to help they will. Apparently that is the only weakness- tge lazy man must be someone's relative because there is no reason to keep this man employed because he literally does nothing. It's very odd. read more

My experience at Rooms To Go in Pompano Beach was outstanding from the minute I walked in!! Amy Lichtenstein was my salesperson extraordinaire in every way!! Because of Amy, I was able to purchase all the furniture and accessories for my Florida apartment and porch! There is no way I could have done this without her. Amy Lichtenstein has excellent taste and knowledge in design. She understood what I wanted and my style in decor completely! What an asset she was to me and my husband! Because we loved our experience with Amy at Rooms To Go Pompano, we asked her to help us furnish and outdoor space in our New York home as well! Thank you Amy for everything you did to make our home so stunning! Susan Golden read more

What an awful experience! Terry greeted us at the door. We said we just wanted to look around and we'd find him if we had any questions. He talked NON STOP, followed us all over the store and pestered us the entire time for 2 hours!!!!!! We wanted to make our own decisions regarding furniture but he kept pushing his opinion on us. We were so annoyed, we left without making a decision. We won't be back. Ugh!!!!! read more

Unfortunately, this another review of services paid for but services not rendered! I sadly did not read the reviews on yelp before proceeding with my transaction which I am now paying for gravely. We had a great process in getting the merchandise sold to us and paid for but now the issue is actually RECEIVING what I paid for. At this point - 1 month later, I rather have my full refund than to fund this organization. Purchase date was 10/4 and delivery was expedited on 10/8. Everything was great until they actually incompletely did the delivery. I have since then had pieces of a dining room table holding my walls up bc there was no hardware on the truck to put it together. So for almost a month now, I have pieces of furniture lining my walls and Rooms to Go is MIA! The customer service has been DISGUSTING! I'm literally having to track down who the CEO is to write him a letter bc nobody on the ground is doing anything. It takes me going on social media to get a response to my emails. Working in the service industry I'm not quite sure how Rooms To Go gets away with this as I'd surely be fired if this is the level of service I delivered to my patrons. Rooms to go is measuring in at a McDonald's level of service in comparison to other stores . Go with the furniture store that'll give you Chick Fil A service. This headache is NOT WORTH IT! In 2018, invest your funds wisely friends. Put your money where your mouth is and support organizations that value you. This is not one of those. read more

Giving a rating of one is very accurate and yet generous. We purchased a piece of furniture and agreed to have it delivered even though we needed it right away. We could have picked it up. On the first attempt of its delivery the furniture came with its legs bent. The delivery people left and we had to call customer service to arrange a replacement. We had to wait for another attempt and it was scheduled for a week after that. Being an understandable person, I agreed and was open minded about the whole ordeal; we are human and the mistakes happen. On the second attempt, after I had called prior to it and explained that the legs were bent on the first furniture, they promised me it would be checked and not loaded into the truck unless they inspected it. The same happened!!! The legs were bent and they couldn't leave it as it was not what I paid for. I asked them to take it back and they did. They wouldn't take the other piece because it needed to be scheduled for pick up. Now we were on the phone again with customer service and explained the whole thing one more time. I agreed on trying it a third time!!! While in the phone with customer service I asked to make sure the piece of furniture would be checked for its condition. Sure!! Not a problem! WRONG!!!!! It happened again and I still have a piece of furniture which has not being scheduled for pick up and it will sit in my house unless I call customer service. I will after I get a hold of corporate office to inform them of the way I was treated when I attempted in good will to just exchange it and purchase something else. I picked its replacement and asked for the manager to help with such exchange. I don't deserve the treatment I received from the manager! He is a racial, disrespectful, and incompetent person. Not once did he even apologize or showed signs of concern for the mistakes caused by Rooms To Go!!!! I mentioned how I had wasted three days and loss income from not going to work to wait on a piece of furniture that was damaged each time! Wasted my time going to seek a solution to a problem I did not caused. He offered no options, solutions, apologies, concerns, or care at all. He even did not care that my money is held until the furniture is returned and he didn't schedule for it! The manager at the store, "Gus", should get some training on customer service. I will be reaching out to corporate office and further asked for a solution to their problem. Hopefully I won't get the same undeserving treatment. read more

I'm purchased 2 pieces of furniture at separate times from Rooms to Go and they are both damaged. The rest of my furniture was purchased from city furniture come and 95% of everything in my home, and I never had one issue . I had ATV council delivered on July 27th that was damaged and the centre technician in and said he would replace one of the drawers and today is September 30th and they told me it will be 5 more weeks so theyll just send a new piece next week which doesn't make sense to me anyway I'm trying to change the date and the customer service they never called back your on hold for more than an hour you can leave your number in the callback but they've never once called back and there is an online chat so that's convenient. Sony online chat I'm number 27 in the queue and by time I get down to number 15 I get knocked out. It's just very frustrating. My advice is shop at city furniture,quality is much bettet read more

We just bought a new bed from Rooms to Go because Jeannette Camilo did an amazing job in her presentation. She knew her product well and answered all our questions. We shopped around before making up our minds and she was very understanding about it. If you go to RTG ask for Jeannette Camilo, you'll be glad you did. We can't wait to get our new bed on Friday...I'll keep you posted. read more

Fuimos a comprar nuestros Muebles y tuvimos una Atencion Excelente de parte de ANA nos ayudo y nos tuvo pasciencia en la seleccion de todo, mostrando lo que queriamos, de verdad a la hora de visitarlos les recomendamos buscarla a ella. Muy buena atencion de su parte hacia nosotros. Gracias ! read more

Rudest store management (Kim) and back office staff ever experienced. Sales folks are great but do t ever have issues with your delivery or try to obtain your credit due because all they do is tap dance around making sure you get credited. The store manager actually had the nerve to insult me by telling me she has been there 21 years and makes a six figure income - imagine that? Guessing she buys her furniture at Havertys which is where I will shop from now on too. My next call is to RTG corporate to tell them they pay Kim too much money. read more

This place is gigantic. I recently bought a sofa and loveseat from the regular side, and a dining room set from the outlet side. Kevin (from South Africa) was my sales associate for the sofa set. He was awesome - such a nice guy, and he made sure I knew that the 0% interest was only for the regular part of the store, not the outlet (he said to pay cash there, because the interest rate is 30% on that side). So I financed the sofas and got the fabric protection. He has given me no less than three fabric cleaners and three leather cleaners (my sofas have both), and told me to come in anytime and he'll give me more. The outlet side sometimes has some great deals... especially if you find the ones that are new in the box, but require assembly. That was the dining set I got, and I've received so many compliments on it. Most of the stuff on the floor is scratch and dent stuff... but you might be able to find a steal there too. Just watch out for the sales staff in the outlet center - they're like vultures. read more

We were looking for some extra pieces in their outlet area, but did not find many bargains today. It also took awhile to walk back to that area. It was not the outlet set up like the Hialeah store. Today was a holiday and should have been a great day for bargains, but it was not here. The front of the store was a regular store. read more

I took delivery of a sofa a few days ago. It has two switches for releasing the foot rests. These are very stiff and hard to manage. I contacted the store 6 times. I spoke to 4 robots and two live people. I was assured four times that I would be called back. This never happened. The moral is that Rooms To Go has decent furniture but their customer care does not exist. read more