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    Roo's Holistic Pet Supplies

    4.1 (9 reviews)
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    4 months ago

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    PetSmart

    PetSmart

    (14 reviews)

    Stole over $150.00 from us…read more We went into this store to purchase dog food for our dogs. We purchased $150.00+ in dog food. At the card reader it said "Accepted Thank You". However, the register froze and did not print a receipt. The cashier saw that it said "Accepted Thank you" because we showed him as soon as we realized the register froze The store manager, Natalie Safford, had us wait well over 15 minutes while they tried to find the receipt from another cash register. It wasn't found. Online, our bank showed the transaction "Pending". Natalie asked us if we wanted to run the transaction again. No. No way were we going to pay for it twice. So we purchased 4 cans and left. Natalie said the transaction should fall off from pending on our banking site in a few days. She said if it does go through on our end, to let her know and she will give us the dog food. Its three days later. The transaction went from Pending to Paid on our online banking app. We called Natalie who looked up the receipt again on their end. According to Petsmart they have still not received payment. On our banking end it shows it paid. They will not let us come get our dog food. Oh but Natalie did give me a hand written note on her card giving us 20% off our next purchase. So we called the corporate office in Phoenix Arizona. Customer Care. We spoke to Caitlyn who looked up our account and told us the same thing. Caitlyn said that if it still doesnt show as paid in their treasury department then we can contact our bank because "the payment is on hold". On Hold? It shows as Paid. So I told Caitlyn that I would be posting a negative review on Yelp and every other social media website I can find and if they let us pick up the dog food, we already paid for, then I will remove the negative reviews. Cailyn told me I can do as I please. Imagine that, customer care giving me permission to do as I please. Sounds racist to me but that's my reality

    Do not take your dog here for grooming. There are plenty of other options in Muncie and the staff…read morehere is very rude. But, if you don't love your dog...go ahead and take them. 0 stars

    Roo's Holistic Pet Supplies - petstore - Updated June 2026

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