Five Stars. My truck overheated on a drive from FL to KY…read more It was a Friday afternoon and I thought for sure I was stuck. Matt and all the guy were extremely helpful. We had to replace the radiator as well as hose's ect. On a late Friday afternoon. Christian Brothers came through for me. The entire staff was knowledgeable, courteous and professional. I can't thank them enough for getting me back on the road and home safely. What a blessing. I'm truly grateful.

Took my car in to have an oil leak repaired. Told the shop that the oil change place had told me…read morethe leak was the rear main seal but that I had been under the car and it appeared to me to be leaking around the oil pan gasket. First, the good part. All of the employees I spoke with were friendly and courteous. The $1400+ quote I received did not include repairing the oil leak and stated that the leak I had was transmission fluid. It did include an $118 charge for looking for the leak which was not mentioned when I dropped the car off. It was not included in the price of the actual repair when they completed it but added to it. My bad I guess for not asking up front. They also included a charge for over $500 in labor to repair that particular leak. That particular repair is listed in the manufacturers tech manual as a 1.5 hour job so that is a very high labor rate. Another charge that caught my eye was $200+ for transmission fluid. My car hold 4 quarts and they cost less than $10 a quart. I thought maybe that price included labor and parts but they were listed separately. Also recommended in the quote was a $250+ engine degreasing to help with locating any leaks. After repairs were completed and I got home, I popped the hood and it did not appear that the top of the motor had very much if any attention paid to it as far as cleaning or degreasing. Sunday, two days after I picked the car up, I put it up on ramps and noted that parts of the bottom of the engine were very clean and others untouched. And.....guess what? Fresh oil around the oil pan gasket. The original issue, which was not identified or repaired, was pretty obvious. I failed to mention that they kept my car for three days to complete about 3 to 4 hours work and I feel I am being generous with that estimate time needed to complete the work. No communication from the shop other than a text containing the quote so I called them before closing on the first day and they said they had to order a part and that it came in late. Next day, no communication from them. I called an hour before closing and they told me the tech was working on it then. Next day. I called two hours before closing and was told the tech had it up on the rack and was working on it. Same song and dance as before. When I questioned some of the charges, my bill mysteriously changed from $1400+ to $900+. After making my displeasure known, I got the car back an hour or so later. To summarize, I paid $900+ and still have the original issue. If you like being overcharged, waiting an unreasonable amount of time for repair, and still not receiving the service you requested, then this may be the place for you. Lesson learned. There are better options in town.

The business that I'm in has me driving about 50,000 miles a year in my car and spending time at…read moreheavy industrial sites like steel mills, paper mills, particleboard plants, and saw mills. As a result, I tend to run over quite a lot of wood chips and scrap steel which puncture my tires. On average, I have to get about ten tires repaired or replaced every year. Fortunately, when I showed up at this particular Firestone bright and early, I only had a slow leak. The gentleman behind the counter got my information, saw that I had a company car and had my information in his computer and got me right in. They had the tire patched (not plugged) which is a major bonus as it's a more permanent fix and saves you money in the long run even though it takes more time because they have to take the tire off the rim. I was out of there in the hour and the bill was sent to my company. All done at a reasonable price. Thanks Firestone.

I love this location, solely because of Chuck. He always takes care of me. Sometimes the service…read moredoes take a bit long, but they do a good job.

Keep moving. Over charges! It is Prattville. Never deal with this shopI I was appalled by my bill.read more

Honest dependable family business. They perform good work in a timely manner. My whole family has…read moreused them for years.

Had a great second experience with this company! Trusted to fix our brakes and our car is driving…read moreso smooth. Customer service is their thing and you can tell. Ms Ma'am at the front desk (sorry forgot her name), but she made me feel welcomed and I really enjoyed her company. Will def be back for other car service needs.

The customer service is always great! You always feel welcomed and appreciated. They will always…read moreget my support.

So amazing! Took our 2015 Camaro there and they took great care of us. Such a genuine and honest…read morebusiness. Hubby and I are very grateful And now we have an amazing car relationship with someone locally which is a great (and safe) feeling.