They always have such a cute assortment of holiday items as well as gift ideas. The staff have here has always been very helpful to me and I appreciate that. read more

Rose's Hallmark Shop - Great decor - Cards & Stationery Near Me - Scottsdale, Arizona

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I've lived in the area since 1986. Although the staff has probably had some turnover, the culture of the store sucks!! RUDE RUDE RUDE STAFF!! They don't deserve the customers they get. I keep thinking something will change and give them the benefit of the doubt and another try....only to be disappointed and regret I gave them my business yet again I'll take my business elsewhere where they appreciate their long time customers and treat people w respect and gratitude. Like the previous review the post office lady is equally RUDE!! You guys have no business in customer service because you're AWFUL MEAN WOMEN!!! read more

Almost impossible to compete with Millie's Hallmark in Ahwatukee, but Rose's has a good selection. Location convenient area of Scottsdale. It's not as easy to find a broad selection of greeting cards and related gifts these days so Rose's definitely fills in the gap. read more

Close by my home. Clean Wonderful variety of items Staff friendly I use the Post office read more

I love Hallmark and will continue to shop there because of proximity and the ornaments, but I do have to point out that the ladies who work here are not very friendly. My 75-year-old mom and my 20 year-old daughter were shopping together and ran in there 10 minutes before closing and they called me to see if I wanted any ornaments before they checked out and I could hear them giving them countdowns of how many minutes they had to check out. It does not take long to do a transaction there. These smaller shops should be thankful for business and the people who shop there. I overheard one of them telling my mom she had two minutes after asking a question. Two minutes. If I were the owner and I had employees treating customers like this, I would not be happy and they could find a job elsewhere. If you're not good with people and providing excellent customer service, you shouldn't be in the business dealing with people directly. It's just bad for business and it looks like my family is not the only ones who have been treated this way. These shops are supposed to be more personable and a positive experience. There's a reason my mom has shopped at Hallmark stores for the past 50 years... And these ladies aren't the reason. read more

I thought maybe it was just one of the women who worked there having a bad day and then I thought maybe it was a fluke that the postal worker was also really mean on another day, but I have now been back here separate times and each and every time the people who work in the store are outrageously rude they're nasty They are treating guests like they don't want to help them and like they're idiots. read more

These are some of the most unfriendly people at any local business. They act like they are doing you a favor to help you. They don't realize that you can now purchase Hallmark items at a multiple array of stores including Dollar Tree! read more

This post office (if that's what you want to call it) is right by my house so the location is super convenient. From now on I will drive to the Via De Ventura actual PO instead, where the staff is nice, helpful and friendly. The women at the Via Linda "so called" post office are incredibly RUDE and DISMISSIVE EVERY single time I have been in there. I have heard the same complaint from several others. If you want an attitude with a beat down attached, go here. Otherwise, go 5 min up the road and be treated with respect! read more

This is hands down the worst Hallmark location. They have a terrible staff who say awful things to customers, and even if you get lucky and they don't insult you, they still have nasty attitudes. Read all the reviews; they don't lie. I will gladly drive to any other Hallmark location to avoid this one, even though it is the closest. read more

Let me say that I am a regular customer. The selection of gifts and cards is amazing, and I find the employees to be very friendly and helpful. To those who have negative comments. All I can say is you get whatever you give. Kudos to the staff who I have observed taking abuse from various customers. Shame on them. Thank you for the great products, cards, and of course the post office is a huge plus. Keep up the good work. read more

Very friendly and helpful staff. Store has a great selection of usual Hallmark items bit also a wide selection of various items. Large store . I happened to be in the store on Saturday looking around. There was a man in the postal area.. He was extremely loud, irate and rude. No one should have to put up with this kind of meanness or rudeness. No matter how the lady was trying to calm him down or diffuse the situation he was just hell bent on being a jerk. The manger should have asked him to leave read more

If you would like the worst experience, mailing a package or dealing with the unsavory person behind the counter then by all means, use this establishment otherwise go to the post office for more friendly service read more

I love all the different items available to purchase when in a hurry for a gift. In addition, I love the variety of cards, however most recently I purchased 15 cards and at the register the lady said they were out of Gold seals and had been ordered, but none available. This was disappointing as this the Hallmark signature and when I send cards its the Gold Seal was missing at ending my card. Thank you for your professional and patient employees, who have great personalities. read more

The only reason I found out about this Hallmark store is because I worked with a lady that had bought really nice face masks here and I wanted to buy some. I made the trek to north Scottsdale and was not disappointed. They have an amazing mask selection with lots of styles, prints and colors. Of course I had to explore a little more once I found the masks, because the aisles are filled with a great selection of gifts. Make sure you allot ample time for browsing because it is well stocked. There is also a USPS outpost inside so you can skip the crowded post office! read more

We ordered an item online and had it delivered to this store. They were very rude when we asked them to check and make sure the item wasn't broken. We didn't want to take the item if it was damaged. We told them this and they got quite angry and said we couldn't return it, because we ordered it online. I understand that, but they could have been much more polite about it. The only reason we ordered it online was because they didn't have the item in stock. I won't be back. read more

Worst customer service with a ridiculously absurd 14 day policy. I've shopped at plenty of Hallmark Stores, and this one is slow and unhelpful. read more

They could be nicer to people of color. This is my neighborhood Hallmark and it's not color friendly. They make it a point to be mean spirited and rude to me even though I've never done anything but shop there and remain cordial. You can call them out but it doesn't matter since Hallmarks are individually owned. This one not particularly friendly to anyone with a little melatonin in their skin. read more

Thank you for keeping the postal station in your store open during Corona Virus. I really appreciate the convenience of going to your place instead of the Post Office. In addition, you have some great looking stuff in your store. We appreciate you! read more

Sharon's is one of the fun stores I like to shop in for Birthdays and Holidays. Over the years Hallmark has increased their offering to include many specialty items that you cannot find elsewhere. The staff is really very, very nice and there is even a post office inside the store. Makes it kind of easy if you ask me. Nice! read more

Rose's Hallmark Shop - Cards & Stationery Near Me - Scottsdale, Arizona

Lady met me at the door blocking me from entering to tell me they are closing at 5mins to 6:00. She wouldn't even let us in the store- business hours should be updated accurately. I needed one card, would have been in an out...disappointed and slightly uncomfortable opening the door to have someone standing guard. read more

I really don't want to hear gossiping workers while I'm trying to read cards. They need better customer service.

What a wonderful find! Besides the greeting,stationary cards & wrap, plenty f unique gifts & novelty items. Could have spent the whole day in there looking around! Reasonably priced too! Year-around and seasonal items. A gem! read more

What a horrible experience that had at this place. Came in to mail a letter. Without asking what shipping option I want to go with. She automatically told me $.66 cents. When I asked her can I go with the option with tracking number. She started getting irritated and say she already printed out and next time I should tell her ahead of time? Are you freaking kidding me? Whenever I mail things whoever I go, the clerks always ask first which shipping Option I would you like to purchase without assuming. how can hallmark allow people like that to work at the customer service desk? No wonder they have such terrible reviews. Needless to say I will never go back read more

Super cute shop and very well maintained! The shop itself has a nice, organized and clean collection with great decorations and gifts throughout the year. There's always something new to browse through especially in their kitchen accessories. Staff is very sweet and friendly as well! read more

I have been shopping at this store for over 15 years. I had a return of Christmas gifts that were Christmas items and was informed they do not accept returns of Christmas items even with a receipt. This is the worst customer service policy I have encountered in years. Also tried to buy Boxed Christmas cards before Christmas, they ran out of boxed cards. Mind you, this is a card store! Very dissatisfied and it's becoming apparent why box stores are going out of business. read more

I love this store. Great product selection and great customer service!! I love the clothing. The the post office is very quick and convenient. read more

I usually love this store but....My mom in law bought me some earrings from this store. She brought them over with the GIFT RECEIPT and said if I didn't like, exchange. Not my cup of tea, I decided to exchange. After perusing the store, I brought a couple items to the check out. I told the salesperson I wanted to exchange and she said "no returns on pierced earrings". I showed her my GIFT RECEIPT and she said, "sorry, it's printed on the receipt". Yes, the BUYERS receipt, not the GIFT receipt. It said nothing about this rule on my receipt. I can understand this rule but why give my unsuspecting Mom in law the gift receipt when it was useless on this purchase? She was under the impression it was...AND PS...the salesperson was not super friendly (July 1, 4pm). read more

Rose's Hallmark Shop - Gift receipt with no exemptions. - Cards & Stationery Near Me - Scottsdale, Arizona

Very rude staff. Not helpful or kind in the least bit. Just bad business altogether. Very surprising. I will drive to any other Hallmark. read more

Convenient but that is all. Postal clerk extremely rude and unfriendly. It is easier to go here than the post office, but do not expect friendly staff. It is a shame because a few years ago it was a wonderful atmosphere and the staff was very friendly . read more

The store is cute and has nice merchandise but the service and attitude is terrible! They are snippy and rude to their customers, from the front desk and especially at the postal section in the back. The store is filled with signs posting picky rules of what they won't tolerate, including cell phones. And as of Aug '22, they still want customers to wear masks (which I ignored so got lots of dirty looks), just ridiculous. I've gone back several times in the past 2 years, hoping for an improvement, but it's only getting worse. The workers there make me feel as if they are doing me a huge favor by allowing me to shop in their store. The postal section is not at all helpful to someone who is confused or has questions. Yet another demanding sign, several actually, tells us to have our package taped, sealed and ready to go. It's obvious they do not want to be bothered to help us in any way. I'm reminded of the Seinfeld episode of The Soup Nazi. read more

Can't believe how rude Pat just was to me on the phone. I had a voicemail from her letting me know I had an order to pick up. I've ordered several things this past week and only want to make one trip, so I called back to see what was in. She first said she couldn't open it to tell me. So I asked for an order number or any information and she just replied "it's busy in here, I have a line of customers, just stop in to pick up your order ok?" I didn't even reply and just hung up. If you're that busy just don't even answer the phone. Will order elsewhere in the future! read more

Purchased two masks that I have purchased previously and when I got home noticed they were the wrong size they are sealed, unopened, not touched with the receipt. Would not even exchange for me. At 8.99$ for each and constant referrals to go in there and get these masks and a frequent customer for years. Business can't use Covid as an excuse to not do what is right. Packaging could be wiped with a Clorox wipe if Covid is there excuse. read more

Rose's Hallmark Shop - Mask - Cards & Stationery Near Me - Scottsdale, Arizona

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Trying to shop at this establishment has resulted in an absolutely HORRIBLE EXPERIENCE! I rarely write reviews, but the poor customer service here warrants a write up. My husband called multiple Hallmark stores in the valley last week in search of a Precious Moments Christmas ornament for me. When he called Rose's Hallmark Shop, he thought he was lucky to come across a Hallmark store that had a Christmas ornament that I have been looking for. I have been collecting dated Precious Moments ornaments for years and almost all other Hallmark stores seemed to be sold out. The sales associate that answered the phone told my husband that they would put the ornament on hold for him and soon after calling, he went to the store to purchase it. Come Christmas morning as I was opening gifts from my husband, it turns out that they actually sold him a figurine and NOT an ornament. We thought, that's okay, we'll exchange it. On December 26, my husband returned to the store explaining the situation that he was accidentally sold a figurine and not an ornament. The store sales associates refused to exchange the figurine for dated Precious Moments ornaments they had in stock and refused a refund stating their policy does not allow it on seasonal items. We would have gladly kept what they sold him if they would have provided the correct merchandise. It was clearly their mistake!!! My husband could not be held at fault when he trusted the store to sell him what he asked for. The figurine was packaged in a box and he was not offered to open or to examine it to ensure it was an ornament. Thinking that I could make an attempt to correct the situation myself, I brought the figurine back to the store with the receipt and original packaging. I kindly asked to speak with the manager on duty. Stephanie came out to speak to me, but was not kind or accommodating. I explained the situation and that I only collect Precious Moments Christmas ornaments with the date and not any figurines. Despite their mistake, they refused to rectify the situation. She informed me that Rose's Hallmark Shop is not corporately owned and that it was a franchise. She told me that they could no longer sell the dated figurine and nobody would want it. They were not apologetic about their error. In fact, they sold my husband a $40 figurine when the ornaments are around $25. They took advantage of the fact that my husband was looking for something specific and they probably felt happy to unload what they felt they couldn't sell before or after Christmas. I'm all for supporting small businesses, but this is clearly an example of why one should not shop at this Hallmark or any franchised Hallmark store. Their customer service is poor and you will be made to feel like they do not care about your business. Note that most reviews for this Hallmark store are either 1 or 5 stars. I'd be inclined to believe that the 1 star reviews are credible and the 5 star reviews are fake. I had to learn the hard way that only Amy's Hallmark Stores in the valley are corporately owned. Corporate Hallmark stores provide refunds and exchanges with friendly and professional customer service. I would have been happy with either a refund or an exchange of their in-stock dated Precious Moments ornaments the day after Christmas. Instead we had to resort to purchasing online from Amazon. I do not recommend Rose's Hallmark Shop to anyone. read more

I only stop here to use the post office and what a joke. The postal workers are very rude and worse than stopping at the regular local post office. I don't know how the postal service can employ such a cantankerous crotchety old man. Beware of Ed! read more

Just downright horrible. The worst customer service I have ever experienced. I will NEVER come back here again! I was tricked into purchasing the WRONG item and when I tried to return it, they would not honor my request. Absolutely crazy worthless people who manage and own the store!!! TERRIBLE TERRIBLE TERRIBLE! Don't go here!!! read more

The employees at this store are always rude, especially the gentleman working the post office. I will no longer come to this store.

I have been shopping here since it opened in Scottsdale Ranch in the late 80s/early 90s. If you need that special card, go here. Post office is very handy. Lots of gift ideas. A bit old-lady-ish for my taste but occasionally i find some cute gifts for people. read more

special commendation and appreciation to Rosies Hallmark store on E Via Linda in Scottsdale. i lost a hearing aid and called the store which i had just visited in case it had fallen there. not only did the nice sales lady look and ask around the store but she also searched the parking lot and indeed found the hearing aid. such service and concern are exemplary. thank you so much read more

Rude rude rude!! Employees are so rude. Most employees are obviously retired and are doing this job for other reasons. But the postal workers are so rude. Over this last Christmas season I went to mail a package. Waited in line for over 30 minutes. When it was finally my turn I asked for tape and she said we doing give tape you have to buy it. I asked where do I buy it and she said at the front of the store Then I asked if I can come back to the front of the line since all I needed was some tape and she said NoI gave her this mean look because I was so shocked at their answer. Who would say that? And the line was even longer than it was when I first came in I started to walk to the front of the store to hunt for the tape, found it. Apparently you have to pay for it at the register up front not the back. Well that line was long too. I just walked out and said forget this place! I'd rather drive further and go to the post office where government employees give better customer service than this place. I won't be back....EVER!! read more

I have NEVER been treated so rudely at any business ever. After being kept waiting 5 minutes while the elderly postal clerk chatted with the customer in front of me, I was flat out yelled at for not having the box I was shipping taped up. The tape dispenser was on the counter right in front of him, but he continued to yell at me for several minutes as he applied a few pieces of tape and weighed my package. This was all the more amazing as he didn't have an issue keeping the line waiting while he just conversed with the previous customer. Well, I won't be asking for any more precious packing tape here, I will never step foot in that store ever again. read more