My wife is tough to shop for, but I know she always appreciates jewelry. I only learned about Kendra Scott about a year ago, and until this past week, I had only shopped on its online website. Wanting to see some of the jewelry up close, I chose to visit the store location at the Scottsdale Quarter. I had looked online and had an idea of what to get my wife. When stopping by the Kendra Scott location, I looked around until an associate asked if she could help me. I described what my wife likes in jewelry, and the associate showed me several options. I made a note of these and was told to look at home to see what my wife has already and to look online to see what I'd like to get. Then, I can give the store a call to see if they have the item(s) in stock. If so, I can go back and purchase the item(s) that they will place on hold for me. It turned out that the items I was interested in were not in stock, though I ordered them online with free shipping. There was a service organization in the store talking about what they do and offering a 20% discount on any products. There was also a treat being offered for free to customers. The associates were very helpful and nice, and they were also happy to look up items in stock for me on the phone. You can go to the Kendra Scott website by visiting https://www.kendrascott.com. You can log in and see recent orders but note that they are no longer listed after 12 months. You can access the Holiday Shop, sale items, and many other categories of items to order online for in-store pickup or shipping. Note that the Scottsdale Quarter location doesn't participate in the Order Online & Pick Up In-Store option (even though it is listed on their website until you try to do so). The Scottsdale Quarter offers complimentary engraving, complimentary Greek engraving, engagement ring collection, and in-person consultation with a diamond expert. They are open daily from 10 AM to 8 PM except for Sunday from 12 Noon to 8 PM. They have extended holiday hours, and they are only closed on Thanksgiving and Christmas. If you sign up to be a Kendra Scott Insider, you will receive an e-mail on the first day of your birthday month offering you 50% off one fashion jewelry item and 25% off one fine, demi-fine, or home item. I learned that this coupon code could be applied in-store or online, and I'm not sure it actually ever expires as I just used my birthday coupon almost five months after my birthday. There are other discounts like a free item or items when spending so much or 2 items for $80 or a Buy One Get One Free. Some of these coupons can stack while others cannot. Also, look on your credit card for promotion deals by scoring a credit back if you spend a certain amount. While Kendra Scott has been around since 2002, I'm guessing this store will be around for a lot longer thanks to their variety of products and great promotions. read more

What a beautiful well-kept store! So grateful to Kendra Scott for contributing to the Arizona Make-A-Wish Foundation fundraising initiative to support kiddos! Pop in and join in saying thanks! read more

Kendra Scott - Jewelry Near Me - Scottsdale, Arizona

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I found this shop while randomly walking the Quarter back in 2018 and haven't stopped visiting since! The workers are always helpful and also allow me to browse and ask questions. I sometimes have my dog with me and they are always so nice to him too! I live nearby so I sometimes order online and pick up in store. Super easy! I love walking this store and seeing new pieces of jewelry! Their earrings are always a huge hit when I wear them to work! Kendra Scott also has a birthday sign up (sign up online) and I love shopping here to treat myself for my birthday! read more

Fun jewelry place. Fine, Demi fine and fashionable jewelry. A bit on the pricey side so sign up with your birthday for sure for specials and get on the mailing list. And be sure to shop when this store has a sale! They do a beautiful job wrapping and the boxes and bags are so pretty! Also the pouch it comes in doubles as a cleaning cloth. Sure to be treasure in your jewelry box! I recently visited and had great service by Robin. I picked out earrings and stones from their "bar" where you can customize jewelry. I wound up with 3 pairs of unique hoops that I know will get me lots of compliments. read more

Highly disappointed in the customer service here at Kendra Scott. I bought a bracelet that was $180 as well as a necklace that was about 170.. My bracelet had snapped and they refused to fix my bracelet that I had just got three months ago. They offered me a 15% for my next purchase however, what is the point of purchasing from them if if snaps, it is no good.. mind you the same 15% off that she was offering me anyone could get on their next Kendra Scott purchase so it really doesn't seem like they want to help. Here shows the 15% anyone can get on their next purchase, which is the same 15% the store manager offered me due to her, not being able to do anything about my bracelet read more

Kendra Scott - Jewelry Near Me - Scottsdale, Arizona

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Julie is the sweetest kindest human and we had so much fun buying our first pieces of jewelry with her tonight. Lovely store

Picked up a nice piece, but wasn't a fan of the passive aggressive service from Regan (name printed on receipt ) didn't enjoy the experience. read more

I have been a loyal customer to Kendra Scott since they opened their doors in Scottsdale. Kendra Scott exudes a message of great customer service and a steadfast dedication to the community they serve. Philanthropy is what stands out for me when I think of this company. We had the pleasure of meeting Manager Robin Scott on our last visit. She does not stray from the company's values. She was so kind, thoughtful and helpful! Thank you Robin for making our shopping experience a wonderful one. Merry Christmas! read more

This review isn't about the Kendra Scott brand. I love Kendra Scott jewelry and will purchase more in the future. However, I won't purchase from this store. The staff needs a major overhaul. There was a male staff member who was leaning against a jewelry case & gossiping with another associate. He looked bored out of his mind. There was an overly Botox'ed older woman who had an attitude and seemed personally disappointed that I didn't like a ring she showed me. I asked to see some earrings at the color bar and there was a long dark haired woman who I wanted to ask, "Who hurt you?" I've never been in a KS store where the staff needed more therapy. I'm not being funny either. They were so apathetic it was sad. Like I said, I'll buy KS again, but never from this store. read more

Robin Wilson was incredible. She was so helpful and welcoming. I always feel taken care of at this location. Thanks!

Both Julie's were so kind and helpful! My daughter and I had the best experience creating necklaces today at the color bar. Thank you so much for everything! read more

Not to happy about my recent shopping experience. I didn't feel welcomed towards the end of my purchase. I almost just walked out. There was tension and attitude from someone that had to be told to check me out. Maybe next time will be different. Shoulder shrug. read more

I made a purchase at Kendra Scott for the first time and went to do a return. Their return policy is literal poop on a stick. How is it acceptable in this day and age to not allow customers to get refunds AT ALL?!? Only company I've ever heard of that you can ONLY exchange even if you're within the 30 day and have original receipt. The sales people were very kind and made an exception for me and allowed me to get a refund but what the heck? They need to update the nonexistent return/refund policy. Won't be shopping with this company when since they don't make their policies with the customers best interest in mind. read more

I was just in your retail store in The Scottsdale Quarter in Scottsdale, AZ, and was very impressed by your customer service. Allie (not entirely sure on spelling) went ABOVE AND BEYOND to make our shopping experience memorable. I am reaching out to inform you that she is a beyond excellent employee who deserves recognition for her outstanding customer service. read more

My all-time favorite jewelry store! I love the jewelry...the cute events with discounts, free treats and booze...and 1/2 OFF AN ITEM DURING YOUR BIRTHDAY MONTH! If you need a quick gift for someone, the ladies are very helpful. It's also a great place to come if you need to treat yo self! read more

Kendra Scott - Jewelry Near Me - Scottsdale, Arizona

Just want to give a shout out to Alexis!! I had to go Back to the store Twice to get a new ring. The stones kept falling out of my ring and she was MORE then happy to help Me BOTH time!! read more

Went here to get three gifts and the young blonde gal at the register was extremely nice and helpful. She wrapped each individual gifts and was very patient with me. All my friends loved the gifts, definitely would recommend stopping by and seeing all the beautiful jewelry! read more

HORRIBLE CUSTOMER SERVICE!!! Walked in today... was talking to Michelle who is a manager there... two girls that work there are whispering and laughing staring at me.. like I didn't notice they were talking about me. I said do you have a higher manager and the two girls on the side say "well why!?" I said I was treated bad and they began to laugh. The jewelry is good, but the people that work there don't care about their customers. I am not the only one to have problems at this store. Read reviews. My parents had the same thing happen to them. I will be bringing my business elsewhere. Not to mention I had a return and my dad was not communicated that there is no refund unless store credit. It may be on the receipt, but make sure your customers know! We can't read a receipt after we already paid and be screwed over like that. If the workers spent a little more time with their customers and less time talking about them, you may have more business. Word of mouth gets around. read more

I have been to this location about 10 times for various items and always have a great experience. My 5 year old is usually with me and loves to touch everything he sees and ask a lot of questions to the staff. They are always super sweet and accommodating to him. He's the one who "buys" my gifts and I do let him choose about half the time, but even without knowing that he is their customer they always treat him so. Today we worked with Paige at the color bar and she took the time to listen to him and help him design exactly what he wanted. She also watched him and let him color while I shopped for the other items. She was kind, helpful and attentive. read more

No matter how busy this store is they always find the time to greet you and help you, as well as answer phone calls and emails. If you're not local and your Kendra store isn't top notch, let this store take care of you. Enjoyable shopping experience! read more

My experience at this location was incredible. I stopped in at this location for an emotional purchase for a friend with 2 kids in tow. The ladies that helped me were beyond helpful. They made the experience for my children and myself extremely positive and special. I will never forget this visit and will be a customer of this location from now on. I hope the manager of this store knows how kind and thoughtful their staff is. Thank you Kendra Scott for your beautiful jewelry and even better staff/experience. Michelle Cochran read more

Girls were kind and helpful. When it came to my purchase I got a necklace and they put it in a pouch with nothing to hold it causing it to tangle. I've come here a bunch of times and usually it comes with a holder for the necklace. Feel like they were trying to rush. read more

I went to this store after it opened (and a week after I visited the store in ATX). It was a very pretty store and much less crowded than Austin. I had an item made in the color bar and also bought a pair of dee earrings. The sales associates were very attentive, helpful, professional and easy to work with. Since it wasn't as busy as Austin, I didn't feel rushed. I think I spent hours here with my friends putting our color bar items together. read more

Not only does Kendra Scott have GORGEOUS jewelry but their customer service is the best! I went in for a color bar/wedding party consultation and Lauren provided the most amazing service. She was responsive on emails, informative in the store, and even helped me choose the perfect pieces for my bridal party. Cant wait to come back in with my girls in October! PS. the champagne really adds to the shopping experience :) read more

My problem with Kendra Scott is not their jewelry, but their store policy on returns. I purchased a Necklace for $300.00. It turns out, my wife already had the necklace. I promptly returned the item, only to learn that it is Kendra Scott Corporate policy to only give store credit/gift card for any returns. I, well my wife, has spent a great deal of money at Kendra Scott, and this felt like a slap in the face. Bad policy, bad customer service. I only wish I learned this earlier, but my wife has liked everything I have purchased in the past. The only reason I needed to return this was because she already owned it. If you purchase something from any location, or online, make sure you will not need to return it for any reason. Definitely not a good idea to buy a gift from Kendra Scott. I will not shop there again, nor will anyone else in my family. This will probably save me a lot of money over the years! (that is the only positive) read more

I love Kendra Scott jewelry...particularly their necklaces! I have one that my fiancée gifted to me a year ago and I have worn it since. I receive so many compliments on it, and it has not tarnished at all in this time that I've had it. As such, I decided to go in to Kendra Scott at Scottsdale Quarter to purchase four matching necklaces as gifts for my bridesmaids. When I went to the counter to check out, the girl was very rude. I asked her if the material of the necklaces that I was buying for my bridesmaids was a similar material/metal to the one I was wearing (the one I mentioned my fiancée got me). I explained how I was super impressed with the quality as it had not tarnished and so on. She then proceeded to condescendingly tell me that "this is luxury fashion jewelry, you are not supposed to keep it on at all times" instead of answering my question about the material of the necklaces I was about to buy, she kept questioning me on why I'd had my necklace on for so long. She then asked me in a very snotty tone "did you even buy that from a real Kendra Scott store?" I was shocked I didn't even know what to say. Of course it's a real Kendra Scott necklace! It was purchased from this very location, and I was complimenting the quality of it the whole time so I'm so confused why she questioned if it was a fake. Anyways, I'm not usually inclined to post a negative review, but I felt very looked down upon the entire time, and left with a bad taste in my mouth. I still purchased the necklaces (because they are beautiful and I love the quality) and thanked her and left. All in all, good jewelry, horrible customer service. I am being genuinely honest when I say I have never been treated like that by a salesperson. It seems if someone was buying $280 worth of necklaces, you'd at least be courteous. Also the lady's name on the receipt says Ashley P she has short blonde hair. Maybe avoid her and talk to one of the other super nice girls. :) read more

Kendra Scott - Receipt - Jewelry Near Me - Scottsdale, Arizona

Amazing customer service, Sarah H. was kind, SUPER helpful and not pushy. The store is is laid out so you can easily find what you are looking for, well maybe more then you are looking for :). read more

I had recently been to a breast cancer awareness event where they were raffling off a $500 Kendra Scott gift bag. I immediately feel in love with her jewelry! I didn't win the raffle however I stopped by the Kendra Scott store at Chandler Fashion mall. The girls were so nice and helpful and let me "play" with all of the jewelry. Upon leaving the store, the girls handed me a gift bag and told me to keep fighting! It's the Elisa rose quartz pendant! wanted to say thank you and give a shout out to the ladies! So nice of you. I will be back with my husband as my birthday is next week! read more

Kendra Scott - Jewelry Near Me - Scottsdale, Arizona

Great customer service. It was best friend day so it was 15% off, and they were doing complimentary hair. My wife didn't get her hair done, but we got a few items and the staff were all helpful. Thank you again. read more

Soooo impressed with this Kendra Scott store!! The employees were so sweet and repaired my tarnished Kendra Necklace without me asking. Not only did I walk out with two new necklaces but I also misplaced my wallet sometime through out the day and I called Kendra Scott thinking I left it in there and they told me they have not seen it and i asked them to go check lulu lemon because I couldn't get ahold of their phone and they were so sweet taking time out of their day to go check and see if my wallet was at lulu. I will definitely be returning! read more

Did I just pay $100 for a pair of custom jewelry earrings? I definitely have a problem. I thought this year I was going to be better about my impulse shopping. I was wondering around the Scottsdale Quarter, first thing I need to stop, when I noticed the Kendra Scott store I had seen mentioned on tv a few days before. The store is really nice and the ladies working there are pretty friendly. Yes, the jewelry is cute, and the option to "design your own" at the color bar is a nice touch. That's were they got me. I ended up picking this chandelier earrings to go with this mint jeans I bought a few months ago. I ended up with two pairs of earrings that cost more that the 3 pairs of earrings, 3 bracelets and a necklace that I bought at Ann Taylor (yes on sale). By the way, if you do the color bar, the items are final, so I better love this darn earrings. read more

My wife and I checked the store hours here and it says 9. Additionally, the sign on the store says 9. 2 customers other than us were all waiting outside to spend money. The ladies inside didn't care and laughed about it. I guess this company has hired the wrong people to to represent them. Very sad this expensive real estate isn't even opening for customers ready to spend money, with work ethic like that this location will go out of business. read more

Rude and inconsiderate millennials work here. Their customer service was awful. Even though I was struggling with the door as I tried to get my baby's stroller through the door, they just sat there watching and didn't offer to hold the door open for me, even though there were hardly any other customers in the store. Even after I finally managed to walk in, the girl who helped me was cold, rude, and very reluctant to help me. Only reason I'm not giving them one star is because I love the company itself and hope that I have the fortune to encounter more agreeable employees next time. read more

Great customer service and beautiful store. My boyfriend bought me earrings here about 6 months back and one recently dropped on the hard wood floor and the stone cracked. I was pretty upset so took it into the store to see what they could do and they were more than happy to exchange the broken pair out for a brand new one! It was quick, easy, and made me so happy to have those earrings back! This place needs more good reviews. Yelpers aren't giving this location the love it deserves! read more

I'm not sure why people were complaining about the costumer service. Every time I walk into this store I'm treated with help and respect! The girls are very nice and helpful. There store is clean and the scenery really draws me in the most. The color bar is such a nice touch as well because you can design your own jewelry with the help of the girls that work there, Samantha helped me make mine, she has wonderful taste! You also get half off for your birthday which is great. I love coming to this store. read more

**Always A Pleasure** Stopped by one of my FAVORITE stores while I was in town over the holiday and was thrilled to see my favorite sales associate working! I went in for a specific item and Jerri helped me hunt it down... while also showing me what else was new of course (wink wink)! I love KS no matter what city I am in, but I feel a little extra special when I walk in and am greeted by name! Love me some Kendra and love me some Jerri!! Thanks for a great afternoon! As always, you have not seen the last of me. read more

My fiancé and I made a trip up to the store from Southern Phoenix. The yelp location has the store on a corner. However it was in the middle area across the street and down a ways. Not even on the same block or street. When we arrived at 8:15 pm the store was closed and the door was locked. Yelp has the store hour stating it closes at 9 pm on week nights. So much for shopping and spending money there. I did look in and seen a lot of jewelry. Oh well, on to another jewelry store. read more

I have been a customer AR KS for several years and love her designs and the face that she uses real stones that you can pick out yourself and so participate in the creative process. Ashley M. Was so helpful today and very knowledgeable about everything KS. I want to really thank her and all the ladies who are so kind to me even if I am just looking. My friend and I both bought beautiful necklaces which Ashley M. Put together as we waited. Her ideas on stone selection and design were totally awesome! I know we will enjoy our purchases for years to come which were 50% off for our birthday. read more

My boyfriend ordered me a ring a couple sizes too big. I couldn't exchange it online so I called multiple stores to see if they had it in the size I needed. This the only store that carried it & I live in San Diego. I was a bit stressed about the whole process & they made it extremely easy. I appreciative of their customer service! Thank you girls for helping me out. It truly means the world to me :)! read more

If I could give this store 10 stars I absolutely would. I completely disagree with the previous review... The young women who work at this store carry themselves with the utmost respect and provide excellent customer service. Every time I shop here, I'm treated wonderfully and always find exactly what I'm looking for and a lot that I'm not (LOL). The management staff is AMAZING and so accommodating. Keep these girls around, Kendra! They make your company what it is! read more