fabulous department store they have everything customer service was great by everyone at the store, and it was very clean.

TEN STATS to Macy's @ Fashion Square Mall, Scottsdale, Az. Yeahhh!! On August/22/2026 a coustomer service representative: Shont'a Bealer, Shont'a Bealer, supercede my expectation with excellent coustomer service and communication skills. Shont'a Bealer, Shont'a Bealer is an amazing employee!! In a short time I knew SHE IS SO PROUD OF HER FAMILY!! She helped my in lingerie dept. No many employees know how to measure Bra in Ladies. I was desappointed with Macy!s to find out there is no too much help with many employees in the bra fitting department, SAD :/. Many ladies there answered me this way: I do not how to do fitting bras in ladies and leave. SAD :/ If the main lady who measure bras left at 6:00pm nobody can measure bras. finally!! Shont'a Bealer, Shont'a Bealer, came to the rescue from the junior dept and thank you, it was a productive day with HER help. Thank you Macy's, Thank you Macy!s, Thank you Macy's for having Shont'a Bealer, Shornt'a Bealer as an employee working with you. You need to send more employee to be certified in bra fitting, please do it asap, Thanks. This employee Shont'a Bealer, Short'a Bealer helped me to have a productive day at macy's, people like her make this world where we live a better place to live. only Good Vives here!!! :) :) :) :) :) :) :) :) :) :) read more

Well...I went to Macys in the Scottsdale Plaza/Mall, which has a lot of restaurants & high end shopping, to exchange an item. I realized the fantastic shoe sale Macy's was having & decided to pick up a couple pair of shoes, sandals & boots. The sale was 40-50% off & they were fully stocked but also capable of ordering online & shipping the item, FREE to you. Actually the sale was on EVERYTHING. I had a First Class old school salesman, Michael R., who had the patience of Job with me & did everything except try the shoe on for me :) Thanks Michael!!! :) read more

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They have everything cologne wise. Definitely worth the hike across town ended up spending more money than I should've but customer service was great by everyone in the store and it was very very clean. read more

My husband was waiting at the register of the shoe department and he was the only person waiting. The single sales clerk in a red shirt was speaking with another sales clerk to give him some directions of some sort and as soon as they were done the phone at the register rang and the sales clerk in the red shirt told my husband to wait a moment and he proceeded to assist the caller instead of placing that caller on hold and assisting my husband who was already waiting. Frustrated with this interaction I grabbed the shoe and went find another sales clerk. This was not the proper way to service a customer already patiently waiting when a phone call is answered by an employee. read more

Not much has improved overall at this location. Associates are not trained to help customers as there seems to be shortage to pay and monitor over filled fitting rooms. read more

I'm a huge fan of Macy's and an ex card holder. I went into the shoe department and wasn't greeted by anyone. There were some nice sales as usual but I was turned off by the lack of acknowledgment so I left without making a purchase. read more

Fine Jewelry Department: My son bought Ankh Necklaces for the women in the family & my chain broke when I was putting it on. I wasn't able to make an exchange online so in-store I went, which is located in the Scottsdale Fashion Square Mall. Dede, the Sales Associate with her spunky & speedy service was refreshing. She wasn't focused on getting a sale & happily shared her overall knowledge on jewelry while providing her straightforward opinions. Dede genuinely wants to see customer satisfaction. To that end, once Dede figured out the solution to not being able to exchange in-store nor online, I was appreciative & satisfied. Add the pleasant customer service to the constant sales Macy's seems to roll out weekly, my visit was a win-win. I did end up purchasing the exact same necklace I already have as a gift for my GodSister so we are now twining with the bling. Make sure to ask for Dede, you'll enjoy spending time & money with her. read more

This Macy's is a two story operation and is pretty well stocked with brand names. They even have a separate shoe area where a Finish Line is located. I found a shirt on sale here for $10. My only issue was all the registers in the immediate area were closed. I had to circle around a few times to find a register to pay at. read more

In the Phoenix-Scottsdale area, this is one of the best Macys. Nice location. Friendly staff. read more

Macy's as a brand has significantly gone down over the years and unfortunately this location is no different. Macy's used to be a store where you could count on consistency and cleanliness. Nope - not the current case. Macy's used to be a store where you could find quality items. You can find some quality items, but they also carry a lot of junk. And sadly they've got it all crammed in to spaces that are too small for how much they are trying to peddle. Macy's used to be a store where you would be assured to have a service representative interested in helping you with what you are needing or wanting. Nope. You might get lucky and find someone who cares, but most likely you will have someone willing to ring up your purchase and that's it. read more

Everything, worst customer service and nobody's in the store to ever help you besides that cheap clothing

Macy's shoe department is fabulous. I walked in and found the perfect pair of sandals to wear at my daughter's wedding. And thanks to the great staff that works there, in particular Reut. She was so sweet and helpful. I will be back to see you soon! read more

My search for the men's suit continued but like other Macy's locations, here also didn't have my size available. However, very helpful staff. He went above and beyond looking for all possibilities in any location of the valley for my size. Overall, it is luck if you get your size and choice of suits here. For me, it was a hard-luck. read more

Macy's - Department Stores Near Me - Scottsdale, Arizona

Really nice Macy's. The steps are kinda small getting to the door. There is 2 floors. I love online shopping! You can return items in store. Also you can pick up items as well and order them online. Pretty good cause you don't have to walk the whole store for something. Also there's a couple of parking spots for pick up orders only. Love that Macy's has great sales. Just found a jacket that's like $300 for $38.99! Also dress pants that are $170 are now $28.99! Great deals! Brooches are on sale too. Usually $27, now $11. read more

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If I could give Macy's negative ten stars I would. I purchased a mirror to attach to my dresser which I intended to attach after renovations were completed. When they were completed 40 days after my mirror purchase I opened up the box that the mirror came in and discovered that it was the wrong color. So, I called Macy's customer service and told them I needed to return it. Their response? Sorry, but you can only return furniture within 30 days after delivery and we don't make exceptions. So, I'm out the $300 I spent on the mirror including the $75 I had to spend on shipping!! Nice customer service from the department store featured in Miracle on 34th Street. I would say the only miracle is why anyone would still shop there! Merry Christmas and Bah Humbug! read more

The worst ever!!!! Order not arriving on time, chat line people give you nothing but lip service, to get you off the line. Macys has gone so far downhill, i just cant support them any longer read more

Jadyn was very busy but very helpful. Great customer service outstanding smile store was very busy. All the team was doing the best they could thank you. read more

11/23/19 "There's only one thing a man can do when he's suffering from a spiritual and existential funk...buy new suits." - Ron Burgundy Well, I'm not going through a spiritual, existential funk, but here is a fact of mine: I do *not* like shopping, and I will often go at great pains to avoid it. I'd sooner sit at my computer and purchase goods on Amazon. However, even I must admit that regardless the availability online, the purchase of a suit is better done in person. So, at 4 P.M. on a Saturday afternoon, we traveled to Scottsdale Fashion Square to complete this task. After parking at the Green Garage and using the interactive directory to locate Macy's, we arrived at the formalwear section, and I began trying on a bunch of suits. It was clear to me at this point that I'm out of practice. I had no idea what my size was, or what type of fit I should acquire. Thankfully, there was Zane. Zane was one of two fashion-forward gentlemen manning the corner of suits, slacks, shoes, and underwear. Despite the crowds of people inching forward to ask for assistance, Zane gave me his undivided attention and offered his insights about my suit size. We ultimately went with a 42R, slim-fit suit by Calvin Klein, and I couldn't have been more pleased with the results. With the suit and matching pants obtained, I now had to find an appropriate belt and shoes. Onto that corner. After contemplating a couple styles, Zane appeared again! After verifying my size, he ventured to the back and brought a couple boxes of shoes for me to try. One of the pairs was just right, so onto the pile it went. I easily found a matching belt as well. The ensemble was complete. Side note, but with the girlfriend as my trusty shopping assistant, she suggested (or rather, demanded) I buy a pair of pink dress socks with little bananas on them. Oh hell, they were on clearance too, so I got 'em. For what it's worth though, they do match my pink tie.... We went to the cash register to finalize the purchase, and behold -- there Zane was to ring up my items! Seriously, this guy was everywhere, doing everything and helping everyone. He was courteous, never appeared in haste, made friendly conversation, and did not leave anyone's side until they were fully accommodated. He wonderfully folded and bagged my apparel, and off to the food court we went (shopping depletes my soul). Why do I dislike shopping so much? Several reasons, but ultimately it comes down to the time it takes to find the right stuff. Today, however, was different. Zane trimmed through the guesswork and helped me finalize a purchase I was absolutely pleased with. Now I've got a blue suit to add to my black and gray collection. Thank you kindly, Zane, for your exceptional service. I can't speak for the other departments of this Macy's, but for menswear, I do recommend them highly. 'Til again! read more

Macy's - New suit and shoes (belt and crazy dress socks not pictured). Yeees... they will do. - Department Stores Near Me - Scottsdale, Arizona

Although I have been to this Macy's many times, I keep forgetting to check in or to review it. Now is my opportunity to remedy the situation. Compared to other department stores, Macy's stands out from its competitors by making sure that it displays its merchandise so that it looks inviting. This store manages to do that quite effectively. This may not be the largest Macy's in town but it does have enough space to allow it to stock a wide range of merchandise. If Macy's carries it, and you are looking for a particular designer or manufacturer you will probably find it here. The cosmetics area rivals Nordstrom as it is very spacious with lots of artists willing to give you a quick makeover. If you have spent too much time wandering through the store, you can stop at Starbucks for a refreshing beverage. It is situated by the men's shoe department. if you need some quiet time, the third floor, that houses housewares and children, is usually fairly empty and the clerks often outnumber the shoppers. You can peruse the fine china without fear of running into the proverbial bull. read more

Today, we went to Macy's to find my future Mother In Laws dress up on the 2nd floor. This associate named Avery, who was attending the dressing room, was rude & unprofessional. When I was assisting my future MIL he stopped me and said I need to stop bringing in dresses for her to try on..... this was my first time out on the floor, and I got two more dresses for her to try on after putting away the previous dresses we got. The way he said in front of everyone while people were waiting was uncalled for. There were multiple people that were there before us who did not get reprimanded, but ONLY me. He stood there like a bouncer at a nightclub & most of the time not doing anything and If he did check out the rooms he would go into the rooms that he could clearly see a purse was left inside and make the girls uncomfortable while waiting for him to get out! We went to Dillard's instead and found more dresses and options! read more

Just had to give an update on the Macys at Fashion Square. Every time I need to do a return or just go in to shop, I look for JENNIFER in Beauty and Makeup because she is just simply the BEST:):) Her energy and great attitude is always contagious and she greets you like an old friend. She has a special way of making a customer feel like family and I love to see her there:):) Also she has the cutest nails around (gummie bears for Halloween:)) so I just like to check out her style......it is always great! Thanks so much Jennifer, you are a bright light in this dull world and make everyones day better!! 5 stars and 2 thumbs up!!!! read more

I went here a couple months ago with a burden of a return of kids' clothes and my cashier was so helpful! She painstakingly went through each purchase of the day I guessed I bought them and was able to get my return handled. I've been a few times since and the staff are all really nice. read more

I feel this location is a little overpriced. I do understand that they do try to provide top quality items which is definitely something I appreciate. I do not want to walk into a Macy's location and feel like I am buying cheap items like I am at Walmart or something like that. But they could try their best to keep things at least a little bit affordable even if someone is willing to pay a little bit more than the typical department store they do have a really good selection of shoes and clothing. I like to come here and buy Polo underwear. It is definitely something that I always enjoy doing and I will continue to do so. I just wish the price point was a little bit more affordable read more

This is for the furniture department ( mattresses). We came by to double check the kind of mattress we purchased at Superstition Mall location (awful experience). Michelle from Fashion Square Mall was extremely knowledgeable, stated the difference in firmness, number of springs and difference between all the different models. We were buying a mattress for our daughter and wanted to make sure that we were getting the correct type for her being 4 years old. Thank you so much! read more

Julie was wonderful. I just purchased a top for work the cashier called Julie (the manager) and honored the 25% coupon. Also, Carmen and Joe are amazing too. You all rockstars are fashion mall. read more

This review is for the Macy's furniture department. I needed to quickly replace a mattress and based on my previous positive experiences with Macy's furniture, I went to the Fashion Square location. I was fortunate enough to be be assisted by Andy H, who was able to recommend a few high quality mattresses that completely fit our needs well within my price range. Andy was attentive and genuinely invested in making sure I was a happy customer and went well above and beyond to arrange a speedy delivery. A true gem! 5K+ STARS FOR ANDY, thank you! read more

I used my Christmas bonus to buy my wife a ring at Macys. It was pretty and she loved it. However not soon after the purchase two of the small diamonds fell off. I went in to get it repaired and was told that I had to purchase the protection plan in order to get it fixed. I was also told that it would take up to 2 weeks as it had to be shipped to California. Well that was 6 weeks ago and I still dont have my ring back. Turns out they had to ship it to New York to get it fixed and it could take 'up to six weeks' to get it back. Well its past that time now and Im really unhappy. I feel like I got played. If I could do it over again, I would never have gone there in the first place. Its impossible to get anyone on the phone and I have no idea why anything should take more than 6 weeks to fix. The staff is nice but that doesnt make up for the joke thats been played on me. read more

NATASHA at customer returns I listened to how she treated 4 customers ahead of me and she is so incredibly unkind and short with people , why oh why are these people hired ?? Each customer I could tell didn't appreciate either how she was treating them , Natasha doesn't speak clear either , very hard to understand what she is saying but that's no reason to treat the customers how she was !!!! Natasha should certainly have a talking to about welcoming customers and putting on smile at least ! read more

I am disappointed that it took two separate trips to Macy's to buy one bra ($71) because the employee forgot to remove the tag. After arriving home, I discovered this and the fact that there is no way to do it at home without damaging the merchandise. So had to take an hour to drive back, park, go into Macy's, wait in line and ask for the tag to be removed. I hate when my time is wasted and no one at the store even apologized or cared about this. The employee who removed the tag said, "This is not my job." Future bra purchases will be done from Amazon. read more

On 3/5 we went to Fashion Square store and ordered 2 chairs to be delivered on 3/21. The sales person said we were in luck because we got the last 2 chairs as they were being closed out. We paid for the chairs and left the store. 2 days before the chairs were to be delivered, I received an email which stated they had tried to contact me (which they had not) and that there was a problem with the order. I immediately called the sales person who confirmed that the chairs were no longer available. She had no answer for me. I contacted their department that handles furniture issues and explained what had occurred and they basically repeated the same story that I had received from sales person. I was promised a $100 certificate from Macy"s for my "inconvenience"--yet to receive. Be aware that if they say something is available for sale AND they sell it to you, you may be left with nothing. read more

We love to go to this Biltmore Arizona Location. Mary Jo, GM, has been around a long time and does a phenomenal job running a Macys Store. We had the pleasure of meeting her at the Paradise Valley location. many years ago. You can always tell when Mary Jo is running a location due to her perfection and attention to detail. We are loyal Macys shoppers for the past 41 years and we do almost all of our holiday shopping with the Macys brand. Their fine jewelry department is phenomenal. We had the great pleasure of meeting Christopher on our last visit and he is wonderful. He happens to be the manager of the fine jewelry department and he takes customer service to a whole new level. He should write the book on how to take care of a customer. He is kind, caring and very knowledgeable. Thanks to Christopher, we found some beautiful pieces for our holiday gifts! Thank you Macys and team for making our shopping experience so wonderful! read more

This is a huge Macy's! I'm talking 3 levels. This Macy's has a large selection of High End merchandise such as Michael Kors, Calvin Klein, Coach (you get the idea). There is also a large section dedicated to workout clothing. In most stores you only see a small section but not here. The shoe area was not messy at all. Things were kept tidy. There is a MAC section if you are not wanting to visit the actual store at this mall. There is also a Benefit BrowBar which is new. I didn't see anyone working it so that was not making a good impression for potential customers. You can still find affordable items if needed. I know this is Scottsdale and it wants to meet the needs of the demographics but do not be afraid to shop here. read more

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This Macy's store is such a disappointment in many ways. It is grossly understaffed, you can walk around any department and will have a hard time finding anyone to help. The departments are not neat, merchandise looks messy and the quality of their merchandise is so cheap looking. I went into the department on third floor looking for pillows and sheets and it was so sad to see how messy it was, and lack of any merchandising to make their goods look appealing. Again, no employee was to be found. I was in the field of fashion merchandising many years ago, and it is really hard for me to understand how a store such as Macy's can allow one of their stores, especially in such a wealthy area of Phoenix/Biltmore be in such a poor state. read more

Purchased a matching Royce New York Passport holders for a trip I am planning with my husband. I love the leather feel. Soft and quite attractive. I do wish they had an internal bill holder. Still, very pleased. I do not live in New York so the free monogram service is not available. However, Macy's does monogram for an additional fee. read more

Spend $25 got $5 back seems to be a good deal for me. I bought 2 bags for my mom and auntie and got a reward card. Use that card to purchase 2 shorts for myself, got some cashback again. I end up with $21 credit in my reward card. The guy who checked me out was nice, unlike his coworker/supervisor whoever she is. She seem annoyed when he asked if there's any discount for my purchases. read more

Macy's - Department Stores Near Me - Scottsdale, Arizona

Five Stars. Parking here is not hard at all for this store. Yes it's not as busy which helps. The store is clean and organized inside. The staff seems very tenured and knowledgeable. The person who helped me this last week in the top floor in home furnishings I would give 10 Stars if I could. He helped me with the coupon and just was very pleasant to deal with. read more

We rarely shop here but we needed a couch and their particular selection was on the mark. The salespeople were helpful, not overly pushy. We sat and sat and decided on one. The process from start to finish was fast and accurate. The delivery was prompt and efficient and we are pleased with our purchase. read more

Macy's - Deck chair, nice and comfy. - Department Stores Near Me - Scottsdale, Arizona

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We were here about a week ago casually looking@furniture, we've been looking for about 6+months (casually) because we are looking for specific style/quality. We've got just about every furniture store around the valley. Furniture is upstairs... We went up & BOOM! Found a sectional that is perfect, so stoked. We're talked with sales rep. He is very good with spacial organization/visualization,I expressed what we have (odd room) &what we're trying to achieve. So we went home to confirm dimensions & what options would fit best, we called to make an appointment to deal with him only.... Unfortunately we could not meet the day planned, so we returned this weekend. 5 salespeople (not our guy) working, no acknowledgment that we're here, sitting in the couch we want to buy! After 5 minutes my wife walked over to a woman "do you work here?" We mentioned we wanted to see the sectional in the VR program they offer, she was not having it "oh that's really new & ....... well let me get my glasses to see if I can help you". We asked about a "defect"in the armrest (concave area with no padding or support) or concern is that we would place our elbow here while getting out of the couch & it would tear. She stated, yeah that's just how it is & it wouldn't be covered under warranty if it tore. WHAT!? I asked could you talk to someone & verify it's not just a one off or that they would stand behind the design? "Oh well nobody ever mentioned it or had a problem" WTH? There are multiple reviews taking about the problem. Service is poor & product knowledge is worse. read more

I am torn on what rating I should give this petite Macy's. You see, back in the day we had so many choices among the big department stores: Goldwater's, I. Magnin, Marshall Field's, Filenes, Bullock's, Bon Marché, Abraham & Straus, and John Wanamaker's. These are some great names, who are now all gone, replaced by a super store called Macy's. At Fashion Square, we have Dillard's, Nordstrom's, and Needless Markup (er, Neiman Marcus). They are the best of the remaining big box retail anchors. Macy's to it's credit, has the size to squeeze suppliers, offering some good value to consumers. But Macy's is a shell of it's former self. Thanks to the bankruptcy in the early 90's, it began a consolidation phase into one brand. It also brought about a bland homogeneous sameness. I miss the old brands and the former Macy's. But the new one has some good prices and occasionally a great sale. So, if do don't mind the same old same old, then this is your place. Somehow I remember Sears, Roebuck trying this a while back.. But as friend Teresa S bemoans: "There is something about this one that is not quite there..." I would agree. read more