Showed up on Saturday, July 17th at 9:20 AM and they were not open, despite their hours clearly…read morestating they open at 9:00 AM. This is the second time this has happened to me recently. Showed up on a Sunday well after the time they are supposed to open and they were closed. I wish they would put a sign on the door as to what their status is so that customers know if they should attempt to come back. The previous owner was so great and kind, the new owner is missing the mark.

This location is the best! Although they are always busy, they get the job done quickly, they…read moregreet you upon entry to the store, they are very helpful and courteous. Bobbie is the best! She always has a smile on her face and treats her employees with respect. It is nice that she lives in our community so giving back to this location is easy. Keep up the great work team UPS, we all appreciate you here in Rocklin, CA!!!!!!!

Pricing was great, the whole process was quicker than actually finding the place!…read more Finding it wasn't actually that bad, it just looked like an apartment complex, but was really more like a community of businesses that looked like it was transformed from an old condo complex. Once I found it, I learned while I was there, used to work with the police and started doing this. They were professional, nice, quick, and efficient! Side note: I have had a live scan done so many times for my work, when I renewed my passport...etc, and my hands sweat! So it's always a long process of them trying to figure out how to get my prints from looking smudgey. This location, the employee got it on the first try with both hands. I even told them I was super impressed hahah!

Walk-in. Make sure you have your ID and your application in hand as they can't print it for you. It…read morewas quick. Mine was $57 for fingerprinting for Category II school chaperone.

I left a detailed message as to what my needs were and she never returned my call. That's…read moreunprofessional.

I found her through Yelp , she was on time , organized , and knew her profession inside and out…read more Her rates were the most cost effective I could find. Very professional and a great communicator getting together. Thanks for helping with my notary needs. HB Porter.

I visit this UPS location about every other week, mainly due to how conveniently located it is…read more However, I find myself dreading each visit when I see Cory (the older blonde woman) working. As someone who represents the face of the store, her behavior is consistently rude and unwelcoming. She often comes across as having a power trip and is snappy with customers, creating an uncomfortable environment. It's baffling to me how someone who appears to dislike interacting with people so much is in a customer-facing role. I genuinely don't understand how she is still employed here, given the consistently negative experience she provides. I hope this issue is addressed, as it significantly impacts the overall impression of this location. Other the other hand I will see Stephanie when I am here and the times I see her she is so friendly and always providing amazing service. Cory should take some notes from Stephanie.

Absolutely baffling lack of customer service. Called to confirm notary services and mentioned I…read morewould be there in 10 minutes. Made it in 8 minutes and the notary "had to take lunch so you can try one of our other stores."

This place puts to much of a premium on shipping. First I walked in and bought 4 boxes and…read moreshipping tape. I asked about cost and they were $15 more than UPS store. I even showed him the receipt for UPS. His comment we cant do nothing about shipping cost. Yes you can, you price match to keep a customer . Then they don't give AAA discounts and/or military discounts as well. Needless to say, they got my business once. Well wont happen again, will drive to UPS even through AIM is 2 blocks from me. Also the proprietor attitude stinks. No Thank You, No appreciate your business, No Thanks for your service. I would not go back here to send a .73 cent envelope. They'd probably charger $73.00

This Center provides convenient service. The workers are helpful and pleasant. AIM MAIL Rocklin…read moreprovides so many services which saves on gas and time. Customers don't have to drive across down to the post office or the UPS store, etc. Thank you for your great service and convenience.

Bri took wonderful care of me. Extremely accommodating and great customer service! I'm sure I'll be…read morecoming back to this location

Bri was so helpful and so friendly! In addition, there was no wait. Definitely my favorite UPS…read morelocation :)

I used Delphine's services a while back & was so glad I did!…read more She communicated perfectly and addressed some questions I had. She was notarizing 2 power of attorneys for my father & mother-in-law & even gave them discounted prices due to their age. I accidentally sent her the wrong address & she had no problem going to the correct address & she was still on time! Will definitely use her again whenever possible.

Delphine was absolutely wonderful and very easy to work with. I truly appreciated her attention to…read moredetail, from confirming the appointment to giving me a heads-up before arriving at my home. Everything was smooth and professional. 10 out of 10 service!

Norm provided quality service and was very accommodating. My form would not print at home, so he…read morehappily offered to print it for me. Great pricing and quick responses as well. I would definitely recommend using Norm's services!

Norm was very helpful and provide quality quick service! He was accommodating and the value of the…read moreservice was cost efficient. Highly recommended!