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    The UPS Store

    4.1 (221 reviews)
    Open 8:30 am - 6:30 pm
    Updated 2 months ago

    Services - The UPS Store

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    30 days ago

    Bri took wonderful care of me. Extremely accommodating and great customer service! I'm sure I'll be coming back to this location

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    1 month ago

    Bri was so helpful and so friendly! In addition, there was no wait. Definitely my favorite UPS location :)

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    11 months ago

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    1 year ago

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    6 months ago

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    1 year ago

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    4 months ago

    Douglas was extremely helpful and went above and beyond to take care of me. 10/10. Will only be coming to this UPS store from now on.

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    11 months ago

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    6 months ago

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    11 months ago

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    2 years ago

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    2 years ago

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    1 year ago

    Always quality service at this store!! AJ was especially helpful. My first choice for UPS in Roseville.

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    6 months ago

    I appreciate Meranda for being able to service me before they closed! She was respectful and had excellent customer service !

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    2 years ago

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    1 year ago

    This is my go-to UPS store. The staff is always friendly and helpful, even if just dropping off Amazon returns.

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    10 months ago

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    1 year ago

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    1 year ago

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    1 year ago

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    11 months ago

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    11 months ago

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    11 months ago

    Fast and friendly help by Meranda, helped me immensely in getting an important item shipped out.

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    1 year ago

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    2 years ago

    Daniel was super helpful and helped me get my Amazon return packaged and sent off very quickly! Highly recommend the team at this location!

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    1 year ago

    Branson is super professional, happy, kind and helpful! Always a delight! He's efficient and just makes the experience easy and stress free!

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    2 years ago

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    2 years ago

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    3 years ago

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    1 year ago

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    1 year ago

    AJ and Merida were friendly and helpful. Thanks. No waiting. They were efficient and took care with my package

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    2 years ago

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    3 years ago

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    2 years ago

    Poor service. Employee was walking in and out of the counter pretending to be busy. She was out there just touching the shelfs for nothing.

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    Page 1 of 6

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Meranda was super helpful with helping me select the right type of flyers I was trying to get printed.

    Mentioned in 15 reviews

    Read more highlights

    PostalAnnex

    PostalAnnex

    2.7
    (28 reviews)

    This is a strange shop that is full of clutter! Makes me wonder if my package will even be…read moredelivered or picked up accordingly. The clerk takes forever to acknowledge you when you walk in. Takes a long time to deliver a receipt.

    How is this place even in business?…read more I went to this place as a first-time customer to mail a small package, and I immediately regretted it. When I walked in, the atmosphere felt unwelcoming -- cluttered, disorganized, and unprofessional -- but I decided to give them the benefit of the doubt. After saying hello out laid, there was a man sitting in the back who didn't acknowledge me at all, and a woman behind the counter who was not friendly with zero acknowledgment as well. When I asked for help choosing the right box size, she just pointed to a shelf behind me instead of assisting me -- unlike other postal service locations I've used where staff actually help find the proper box. As I looked through the boxes, none of them were the right size. They were all too big and she knew it. Then the man in the back told me to use a box he had -- which turned out to be a used box with used padding, already labeled and opened from a previous shipment. I figured they were offering it as a free courtesy, which would've been great! However, when I got my receipt, I saw they charged me $6 for a used box and used packing materials -- bringing my total to $26 for what should've been a simple $20 shipment. Charging customers for reused materials is completely unacceptable. Let me say that again just in case it was missed. I got charged for used packaging. Between the disorganized setup, poor customer service, and questionable business practices, I won't be returning. I'd recommend going elsewhere if you want professional service and transparency.

    PostalAnnex

    PostalAnnex

    3.2
    (142 reviews)

    Great customer service at this location. Don't go to ups down the street they are way too busy and…read morethe staff don't care about you. The staff at this location are always friendly and always make what you want to ship work.

    I have used this postal annex for years and until yesterday enjoyed the convenience and customer…read moreservice. Last Thursday I went in with an express envelope a friend had already provided postage for. My intent was to just drop it off for mail pick up. My friend's post office in SoCal used international postage and this caused quite an upset to Jessica. Jessica check the amount was correct but was just unsure. I told her I was willing to put it another envelope and pay the higher postal annex cost (nearly double the postage on the envelope). She insisted she wanted to check with USPS that would pick up and would call me. Her intensity around it triggered a customer behind me to say "couldn't she just take it to the post office." I told him I enjoy the convenience of this Postal Annex. She did call me later and was unsure. By then I had spoken with my friend and explained to Jessica that the post office placed the postage. She decided it would be ok and would send it out. This was priority mail and by Monday my friends post office had not received it. I called the annex to inquire if they MIGHT have scanned. A different employee said no but she would check with her driver on Wed as he did scan it. On Tuesday, I get an unsolicited, agitated call from Jessica saying she had a note, basically super pissy at me that no one scanned it, why would they, etc. I was like hey "I just called to see if you might have scanned it since I told you it needed to be there next day. I wish I had just put it a new envelope and paid the $50. But you talked me out of doing that." She began to deny that she had done so and continued her intensity over the scanning and international stamps. So I ended the call and this ends my years of use and adoration for this small, local business.

    The UPS Store - shipping_centers - Updated August 2026

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