Treating our cats and dog here for many, many years. Dr. Amicone and Dr. Harris are two of the best…read morearound and I strongly recommend this facility.

Parking was great and I was in and out for an early morning appt. Highly recommend for bloodwork!read more

This is a message for all local pet owners to be aware and for Animal Hospital at Thorndale to…read morereflect on... I'm not one to post on fb often but I feel this needs to be addressed. **Thorndale Animal Hospital** I am writing this message in utter devastation and fury over how my desperate call for help was treated on Friday, May 15, 2026, at 4:43 PM. Our beloved dog, Chubbs, was suffering through a terrifying seizure episode, and I felt utterly helpless as I reached out to your clinic for assistance. During my call, I was pleading for immediate help, clearly expressing the urgency of the situation. I could hear my dog in distress and asked if you could hear her too. I was assured that you could. Yet, when the receptionist returned after putting me on hold, I was met with an infuriatingly cold response: I was told to monitor her and take her to an emergency room if the seizures continued. When I begged to bring Chubbs in for immediate care, I was told that I couldn't come because your clinic would be closing at 5 PM. In that moment, my heart shattered, and rage consumed me. I was sobbing uncontrollably, struggling to understand how your clinic's closing time could possibly outweigh the urgency of my suffering dog. I could have made it there by 4:50 at the latest, yet my desperate pleas were treated as if they were nothing but an inconvenience. **my call with your clinic** Me sobbing and begging "please please let me bring Chubbs in. I don't know what to do for her and I have two young kids here. Your clinic "if she continues to seize being her to the ER (Blue Pearl in Malvern) Me "please! You are only 3 minutes away from me! Malvern is a good 20-30 minutes and it's rush hour now! I just need her to feel calmer for the ride. Please help me" Your clinic "you can't, sorry, we closing soon" Then I hung up on her. After that heart-wrenching call, we had to wait for Chubbs to calm down enough to get her into the car. Tragically, she suffered three more seizures during the ride--two in the carrier and one just as we were entering the emergency room. The sight of our precious baby being rushed away by the emergency staff, with them frantically shouting for medications and treatment permissions, will haunt me forever. I understand the severity of cluster seizures; I know that what Chubbs was experiencing was critical and there's not much your clinic could have done to prevent the outcome of her passing. But I firmly believe that her suffering could have been alleviated had we been allowed to come to your clinic, even for a moment of care. So you can give her some thing to calm her down, enough for the ride to the BluePearl ER. Instead, the last hours of her life were filled with anguish and terror--not just for her, but for my entire family, including my two young children, who were left helpless and confused. I tried to explain to you that we will be at least 30 mins away and it's also rush hour.... I am not upset because the vet couldn't save her; I am furious that we were denied even a chance to help Chubbs find some comfort. I am convinced that if the vet had allowed us to come in, those additional seizures in the car could have been prevented. The cold indifference shown during such a critical moment is absolutely unacceptable. It felt as if your clinic's schedule, you clocking out on time, you making it for what ever dinner or after work plans were prioritized over the life of a suffering animal, and that thought infuriates me even more. I urge you to reflect deeply on how your policies impact those in desperate situations. No pet owner should ever have to endure the agony of being turned away when their beloved animal is in such distress.

I brought my 10 year old cat here because I discovered a large tumor on her underbelly. They…read moresuggested surgery but they said she would need further surgeries and will eventually die if the mass is cancer. They said the surgery if anything would help keep her comfortable for the next few months or so until she passed. Not once did they tell me SHE MIGHT NOT MAKE IT THROUGH THE SURGERY! I agreed to the surgery, it's cost was $4,571.42. After the surgery I took her home, she was still groggy when I got her settled, she ate, but she seemed very uncomfortable. I gave her the prescribed pain medicine as directed by staff member, no Vet greeted me to discuss her post surgery needs. The next day she was still not coming around I thought it was the pain and I gave her more medicine. Long story short, I took her back the next day. They didn't have a clue what was wrong but suggested to put her on fluids, and do blood tests, but that would be another charge! I told them I had no more to give. They said they would only charge me for the blood tests. They make you pay first!. I picked her up and the Head Vet/Owner looked me right in the eye and said, "Leah is going to make it, but you have to follow the plan". Since they are a Hospital, but have no overnight care, they sent me home with her and told me to keep her warm. Then the Head Vet/Owner said," If she makes it through the night then bring her back tomorrow at no charge, and we will put her back on fluids." I said," you just said she was going to make it" she said," Your cat is 10 years old with potential cancer, she is having a coming out of the anesthesia. We are sending you home with a warming pad," When I went to the front desk, a nasty vet tech told me they decided not to send me home with a warming pad, just to use my space heater. I figured they knew she wouldn't make it! I took my baby girl home that night and kept her warm. Leah died that night. I brought her back as scheduled the next day. They said it would be another $296.00 for cremation. Not the Vet or the Head Vet offered any condolences to me. The office manager offered me condolences with a hug. Later that day they called me and and said the cost of Leah's cremation was comped. I figured because they knew they shouldn't have operated on a 10 year old cat with a gigantic tumor!! That Monday I got a call from the Vet, but not the Head Vet/Owner, or the Surgeon, she offered her condolences. I asked why they didn't know she wouldn't make it? She said she only does minor surgeries. Not once did the "Surgeon" that operated on Leah say she there was a chance she wouldn't make it through the surgery!!! Don't let these people touch your Older cat, dog or animal. They are incompetent and they don't care. If you say you are a hospital, then why don't you have overnight care!!! Don't let them operate on your pets!! Give me my Money back!!!! Rest In Peace Leah, I am broken hearted.

Very kind and friendly vet that takes good care of our dogs. They're honest and don't overcharge.read more

I would like to take this time to publicly thank the personnel in general and Dr. Julie Schneider…read morein particular of Cape Horn Veterinary Associates for having saved the life of our beloved little dog Bella who was in the early stages of a deadly pyometra. Words alone will never adequately convey how grateful we are for the successful labors of Dr. Schneider and her staff in sparing my wife Marcia and I the unspeakable tragedy of losing Bella so soon. Yet in expressing our thanks, we would be remiss in not publicly owning up to the error in judgment we made as pet owners in never having had Bella spayed. So let the following serve as a cautionary tale to those who bring their pets to Cape Horn and any facility which treat our four legged furry family members. It goes without saying that no pet should ever suffer, let alone perish, as a result of his/her's owner(s) mistake; however innocent & unintentional that mistake may be. In Bella's case, I had never even heard of pyometra, which Dr. Schneider explained is an infection of the uterus which often develops in un-spayed dogs & cats; an infection which is always fatal if not immediately treated and causes the animal great pain. Now spaying any pet is not cheap & it is certainly an unpleasant experience for the pet. As Dr. Schneider also pointed out it is considered in more than a few countries as a form of animal abuse/mutilation and is thus outlawed. Yet it is a well established fact that spaying & neutering your dog & cat, especially the females, reduces the risk of your pet developing this infection almost to nothing. Yes, times are tough for a lot of people & this understandably leads some individuals to decide not to spay & neuter their pets for cost saving reasons, particularly if the pet is kept inside as was the case with Bella. Yet we, my wife & I learned to our distress and to great risk to our little dog's life, that we made a mistake; a horrible mistake by not having had Bella spayed due to the cost when we should have. Of course over time this delay led to a much greater expense and the near loss of Bella herself. We were fortunate that were now in a position to handle this crisis. Had it occurred at any time during the previous seven years of Bella's life we would not have been and Bella would have been lost. So to those of you who are reluctant to have your pets fixed for financial or other reasons, let it be understood that a failure to act now will more likely than not result in a much higher cost later; either in the form of emergency surgery to combat the infection, the loss of your pet as a result of it, or both. In closing, let it be said that there is nothing really redeeming in a blunder such as this except for the fact that by publicly owning up to it, my wife and I may perhaps prevent others from repeating our mistake, and thus spare them from having to absorb the high cost to their pet and to themselves that such a mistake will invariably entail. Again, my most hearty thanks to Dr. Schneider and the staff of Cape Horn Associates. May future clients who walk through your doors be secure in the knowledge that their beloved babies will receive the best possible care and in the most loving of hands. With Most Kindest Regards, Eric and Marcia

Our dog was struggling with gastrointestinal issues, and not only did Dr. Ludwig help us identify…read morethe problem, but our dog is now full of energy again, like a puppy. It's clear that Dr. Ludwig truly cares about animals and doesn't want to see them suffer. He always puts the animals first, and that's exactly what you want in a great veterinarian.

We took our dog Chloe there Dr Ludwig was the best vet we have ever had. He took the time and…read morelistened and got down on the floor with Chloe. He knew what he is talking about. Yes now he May have made the wrong choice in his personal like but he is human and we do make mistakes. I hope things work out for him bc he is a good vet!