Had a rough start but once we got Radal involved it was finished in a day. Took about a month for…read morewhat I expected to be done in a week tops but Austin stuck with it and it was done professionally. Be clear eyed about your expectations. I was super frustrated for a moment but Austin stuck with it and helped me a lot. The system was a little mixed up about the status and I think that contributed to the confusion.

I would give zero stars if that were an option. I genuinely don't feel this company deserves even…read moreone. They completed work at my home three months ago, and almost immediately issues started coming up. I asked them to come back out to re-evaluate, and when they finally did, that visit went poorly and clearly needs to be redone. Since then, more than two months have passed with absolutely no effort on their part to correct the situation. Meanwhile, the problem has only continued to get worse. I have reached out repeatedly trying to get back on the schedule, and I've been met with delays, excuses, and empty promises. It's beyond frustrating at this point. What makes this even more upsetting is that I paid top dollar specifically because I wanted the job done correctly the first time. Instead, I'm left with worsening issues and zero accountability. Scott keeps saying he's "reaching out," but nothing ever actually happens. I'm exhausted from chasing a company I already paid. This experience has been incredibly disappointing and completely unacceptable.

Good crew workers, but absolutely terrible communication from the office staff and supervisors!…read more The guy who did the initial inspection and estimate didn't describe the layout of our crawlspace to the crew correctly, so our 1-day job couldn't be finished on Day 1 (and because the on-site crew couldn't reach any supervisors to get guidance on how to proceed with a new plan since the original plan wasn't right). So a 1-day job that started on July 20th didn't get done until August 1st because they kept saying the crew was coming on a certain date/time but nobody would show up, so I'd contact the office again and they'd say the crew was coming but nobody would show up, and when the crew did finally get back here they had been told that we had removed a bush that was in the exact spot they needed to put a drain BUT NOBODY HAD MENTIONED REMOVING A BUSH TO US! And, once again, the crew couldn't get in contact with the supervisor! When he did finally talk to a supervisor they asked him if we wanted to have the drain set up in a different way that would mean the job got done that same day BUT their warranty would be invalid!! UM NO are you serious?! Absolutely asinine way to do business, I am shocked that they still get customers at all! So yeah, nobody from the office had called after the first appointment went awry to explain the situation and what they would be doing to fix it, nobody called when we had complained of the lack of communication to explain what was going on, but you can be SURE they billed me immediately after the job was finally done! No delays or waiting around to hear from their billing department haha. We will take our business elsewhere next time we need work like this done, for sure.

I had some work done at my home that was never completed. I have never had anyone contact me to…read morecheck on what has been completed. I am very disappointed with this company and would not recommend to anyone.

Shout out to Joey for kind courteous and efficient service! He was here on time completed the…read moreservice we needed with excellence and even took time to pet our dogs!

Shane served my system today. I have had the waterproofing done in the basement for 5 years now. It…read morehas held up great and the services include changing the dehumidifier filter and verifying the sump pumps work. The sump has 3 pumps inside it. A low pump, a higher pump if that first pump fails or cant keep up. And then a higher battery backup pump. I feel great knowing that my basement will stay dry no matter what. Shane did a great job today and even called to see if he could come a few minutes early. Its money spent but insurance that my basement stays perfectly healthy.

It's rare to find a company that has the policies, procedures & business acumen that focuses on…read moredelivering outstanding customer service! The employees and service provided by Indians Crawl.Space were outstanding. I called for an estimate to repair damage to my crawl space. Larry arrived exactly as scheduled to inspect & provide me with 2 viable options to repair the damage. After learning about the 2 options, the benefits associated with encapsulating my crawl space were obvious ... despite the increase in cost. The team leader assigned to my project, James Patton did an outstanding job and took the time to explain & actually show me the work performed. After completing the job, he went above and beyond by sending me a series of "before" and "after" photos of my crawl space. This review would be incomplete without mentioning the outstanding customer service provided by the office member, Erica. She called to initially schedule, confirm and provide a detailed outline of what to expect, including the name of the Team Lead and their arrival time. Every person associated with the company should be acknowledged for their commitment to quality service & competitive pricing!

I contacted Indiana Crawl Space Repair for some work I'm needing done in my crawl space. I listed…read moreon my request to be quotes for the following work: -Joist replacements -vapor barrier installation (never had one in) -old insulation removal (installed wrong) -new insulation installation -some work near the sill plate to fix a small leak Let me first say that all the staff I talked with were incredibly friendly! I will pay extra for companies that go above and beyond, and for that reason I was leaning towards Indiana Crawl Space Repair. Whoever mans the phone over there is very kind! I knew when I purchased my home that a few of the joists would need replaced. I confirmed what the inspector told me by getting a quote for the work with another company- about 4K was their estimate, which included a newly found issue, MOLD... I'm reluctant to pay that much, so I wanted a second opinion. So I called ICSR and informed them of the findings and requested an itemized quote for all issues now found. They were quick and polite ! We scheduled a visit only 2 weeks out, which worked fine for me. I allowed the technician to begin the inspection before I arrived back home. He was younger than I would have expected, but courteous none-the-less. The issue was the quote and it's amount. The quote work was exhaustive in the work he believed was needed, which included a very fancy drain system. It also included some other items that I didn't request that would "ensure my crawlspace not retain water"- although this isn't my issue because the crawl doesn't flood. The real issue I saw was that the biggest portion of my original requests- the joists- weren't even included in the cost estimation... when I asked him why he said because he could see no damage. After a few extra questions on how that could be, I discovered that he didn't remove any of the old insulation to check the joists, and only assessed what was visible to the naked eye. The total costs for work I didn't ask for, and for work that didn't address my biggest concern was $12k all in all!! I don't believe his intention was to sticker shock me; i'm just not sure he knew exactly what I was looking for with the work I requested. My rating here was hard to assess- in terms of employees, I would give 5 Stars... in terms of costs I would say more like 2 Star. I will mention, I've been told for all the work they quoted, the price really wasn't bad. Just not what I was looking for.

We had an outstanding experience with Mr. Brown…read more Stone Masonry. He completely rebuilt our crumbling chimney using beautiful brickwork that truly looks like a work of art. His craftsmanship and attention to detail exceeded our expectations, especially at such a reasonable price. From the start, he was professional and reliable--he came out quickly to assess the project, provided a clear and fair estimate, and stuck to that exact price. The work was completed promptly, and he made sure everything was cleaned up thoroughly when the job was done. Most importantly, he did exactly what he said he would do--and did it exceptionally well. We are extremely happy with the results and wouldn't hesitate to recommend him to our friends and anyone looking for high-quality masonry work.

From the owner: Mr Brown Stone Masonry Services. I am a Brick and Stone Mason Specializing in all types of Masonry…read moreWork: Brick Laying,Tuck Pointing, Retaining Walls,Foundations, Chimney Repair and Patio Repair. I do new install or protect and repair existing work, and i provide Free estimates for Lafayette and the surrounding area. Contact me for reliable and affordable Masonry work . My number is 765-714-4319. Please leave a voice message if i am unable to answer and I will call You back promptly. General Liability Insurance