I answered a call from Walgreens today and a recorded message started telling me there was a delay…read morein my prescription.....then it would repeat that ....again....and again.....and again. I called back. I was holding on the phone.....I did this for 40+ minutes and a real live female person answered the phone and said I will be with you in just a minute...after a while....I was disconnected and transferred to no-mans land where no one would answer the phone. I called back and now10 minutes, there are once again 2 customers ahead of me. And the computer lady keeps saying she is sorry to keep me waiting! Actually, if there were a minus.....I would give a minus 100. It is sad. This used to be a vibrant store full of staff who could help you in a reasonable time. The voice mail system is terrible. The store is under staffed. You walk in there and can't find anyone except in the pharmacy. There are still 2 callers ahead of me. Actually, I have been moving my prescriptions to another pharmacy...but I missed this one. I may be holding on this phone until my next birthday ...which is in November!!! and there are still 2 callers ahead of me. It is now 26 minutes holding. And they will be with me shorly. This is not a good experience. Their staff is assisting other customers. Please pick up the phone and don't hang up on me again! There are still 2 callers ahead of me.....at 32 minutes holding. Does anybody at Walgreens care? This is so past bad customer service...I think their customer service folks all ran away. Oh yeah! One caller ahead of me. Lets see if i get disconnected again. The lady on the recorded message now has static in her voice because she has talked so much! And, my phone is running out of juice. 46 minutes on hold now. Now 51 monutes. Wonder if AI would do better? 59 minutes at 7:15 PM. Well....she, the real person, answered and once again asked me to hold on....so here we go.....didn't wait for me to say no.....didn't say please. Now 1 hr +. Oh she came back. FINALLY!!!!!!!!! Over 2+ hours.... Final recorded message....I am sorry. We are having technical issues and are having trouble processing your call. Perfect ending!!!!!!!!!!!!!!!!!!!!! Gay B Tuesday May 12, 2026 PS Once I got to a pharmacist, she was extremely nice and helpful.

Would give a zero. I walked in and the cashier saw me come in. She turns her back to the register…read moreand i have to ask foe help at photos. She never said hello. Basically never spoke to me. O guess she hates her job or people in general. Only spoke one word answers to me. At the end did not say thank you. Just heres your receipt. Not sure how she got hired. They must be desperate

The pharmacist was horrible!! He was rude and didn't want to help me or any other customer. I…read morewitnessed him ignoring people in the drive thru while I was in the store. My prescription was sent to the location three times with the nurse sending me confirmation that it was delivered successfully but Jake said he didn't have it. He didn't want to fill my prescription or do his job because I overheard him tell the pharmacy tech he wasn't taking any new prescriptions. He was despicable and I won't ever be back to this location.

How can a drug store and an insurance company CVS Caremark be run by the same company…read more More money for them and less patient care for us. FYI This store is not a 24 hour pharmacy either The staff is nice .

Hoover Hometown is an incredible local, homegrown pharmacy located in the heart of Hoover off of…read moreHighway 150 across from Walmart. Whitney is a great pharmacist. She knows myself and my husband by name and is a graduate of Samford's pharmacy school! She's from Alabama and loves Birmingham! She not only has a variety of pharmaceutical products, but she also carries local items and gifts for purchase in her pharmacy. I would highly recommend dropping your big box pharmacy and go by to see Whitney. Getting set up with her is easy and seamless and you will be glad you did it. She is very friendly and truly cares about her patients. Glad to have such a great pharmacy so close to home in Hoover!

Excellent service and great attention to detail. Whitney is very friendly and personable. Locally…read moreowned and conveniently located off Hwy 150. Drive thru window for those on the go. There is even an app to refill rxs ahead of time. Thanks Whitney for coming to Hoover!

Male pharmacist refuses to fill Rx based on his personal preferences, then attempts to lie about it…read moreto customers. He is the judge and jury & he will make that choice for the customer while knowing nothing about the circumstances. It is truly unethical and grotesque. Very thankful that 99% of pharmacists are ethical, and perform their jobs without including personal biases. But you won't find that at the Inverness store. This pharmacist has a history of such actions, including lying to prescribers about whether meds can be ordered, and refusing to stock meds despite having been requested by legitimate providers who verify authenticity of the prescriptions. Highly recommend avoiding this location

While visiting relatives in the area; we stopped in here, to purchase some gift cards…read more The store appears clean and well-maintained; with the usual selection of items from which to choose, one expects at this type of establishment. The staff person we encountered was very helpful, attentive and accommodating in our finding and purchasing of the gift cards. (Sorry we didn't get his name.) This location is a solid representative for the franchise.

My wife was looking for her medicine that was hard to find due a shortage. They told her they…read morecould get it, after leading her on for 5 days, it did not happen. They told her it they would loose money with her insurance so they sold the medication to somebody else. They should of been honest at the beginning. So go here if you like to be lead on and left empty handed.

Mills has been my pharmacy for 10+ years & it's a great feeling having a pharmacy you can count on…read more Just today, Shelby from the Bluff Park location, went above & beyond to make sure I had my rx before this crazy alabama winter storm hit. One of their delivery trucks was delayed because of the weather, & so I would not go without my medication, Shelby facilitated a pick up from another location- another employee drove to pick it up, and my rx was filled before they closed. It's little things like this that make this "hometown pharmacy" a million times better than any other out there. Thank you again!

These guys are just the best! Have been with them since they opened. We moved down South Shades…read moreCrest. So I moved us to Publix! What a mistake. It's a bit of a drive but I went right back. they are friendly, incredibly knowledgeable and I think they just care about their patients. You're never a number or ignored if people are busy. Oh and their sundries and gifts are just the best.

Waited almost 30 minutes to get a B12 shot. Not a particularly friendly atmosphere. I like to…read moresupport local business. I'll drive farther to use Liberty Park Pharmacy where I've never had a problem at all

Sadly the fountain shop located inside GVD closed down 2 years ago. I was SO looking forward to a…read moregood burger and fries during my visit today (06/10/25). I would have even got a milkshake. Why not?! The older gentleman who broke this disappointing news was very nice. I browsed around a bit but didn't purchase anything. Green Valley Drug looks to be a staple in area and I love the nostalgic atmosphere it offers.

I stopped in here for a quick burger after waiting in line for a while for my tag renewal next…read moredoor. I have lived in Hoover my entire life, and somehow never walked into this place. Friends on social media kept talking about how great it was, so I had to give it a shot. I ordered a bacon cheeseburger, fries, and a chocolate shake....and none of them missed the mark. This was a great griddle top cooked burger with all the fixings. The fries were good, but nothing overwhelming. But man....that shake. They use Blue Bell ice cream and serve it with a straw and a spoon. You may or may not need the spoon, but you will not be disappointed with that shake. Overall it was a good experience. It is a place that obviously has its fair share of regulars, and I wouldn't necessarily stop by if you're in a hurry. It's a great place to sit and relax, maybe meet some new people in the community, and enjoy

I've visited this location a few times now, and overall, I've gotten the impression that some of…read morethe employees don't particularly enjoy their jobs. At times, interactions have felt a bit rushed or as though assisting customers is more of an inconvenience than a priority. That said, during my most recent visit, I had a completely different experience that truly stood out. I was searching for a specific item and couldn't find it, so I asked an employee who was in the middle of stocking shelves for help. Instead of just pointing me in the right direction, she walked me over to the exact spot and showed me the product herself. She went even further by offering helpful advice, sharing that a family member had used the pre-surgical cleanser and accidentally ruined a washcloth, so she recommended using an older one. It was such a thoughtful and genuine moment of care, and I really appreciated her going the extra mile. I made sure to check her name badge so I could recognize her here. Her name was Nicole. I'm hopeful that more of the team can take a page from Nicole's approach. That level of attentiveness and kindness truly makes a difference in the customer experience.

Ridiculous. Spoke to pharmacist, yet prescription isn't ready. It was supposed to be ready…read moreyesterday. Moving to Amazon. Enough is enough.

Horrible delivery service, horrible customer service and attitude…read more Who wants groceries delivered that smell like cigarette smoke? No one. Who wants groceries delivered that are melted? No one. Who wants groceries that are smashed up and damaged? No one. Typical Walmart service.

I made an order for pick-up. I let them know I arrived, and…read morewaited for 25 minutes. I finally called the store- no answer. I went inside to customer service and is closed. I ask for help from an employee, and they were dismissive, and pointed me to customer pick-up, and the area is empty. I ask someone for the manager. The manager had a terrible attitude, and refused to speak to me. They finally found the attendant for customer pick up, and they accused me of only just arriving and tried to give me some one else's order. I finally receive my correct order... when I get home, the eggs in my order were missing an egg from the carton. Terrible service

My family has used Neil's for decades. They are friendly, knowledgeable and a pleasure to work…read morewith!!

Great small local establishment! All the bell's and…read morewhistles without the hassles of the chains with regard to refill text notifications & reminders. Staff is always pleasant, wait is always short. If you miss personal service that chain drug can't give you - get down to Neil's in Pelham on Hwy 119 - across from entrance to Indian Springs Village school not far from I65 exit at Oak Mtn. And yes, the name on the building is the man inside it as well !