The store is clean and well organized. They currently have many spring and summer clothes and decorations. The prices are reasonable as well. Sometimes you will find many good deals in clearance sections too. The staff are nice and fast at checkout. We always visit Ross for sales and seasonal items :) read more

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My most recent visit was good, store selection was good. Found a few shoes, at a great price. Service was okay.

Terrible experience. They don't have much to select from either way. This morning I went in at 9 when they opened I was probably 1st person there. I broswed for a good 30 mins when I was ready to check out I went and stood in line while Milly was busy talking to the store manager Richard I waited in line. When a man just walked up to the register and milly began to ring him up but as he was walking up to the register I was saying I was in line milly choose to ignore I spoke louder and more clearly and she heard me but still choose decided to ignore me Richard the manager started listening once I got louder and said well she already ringing him up. I saw him whisper something to the security cuz I took a picture of them. I needed to record my experience so people could be aware to stay away the manager sucks her they for hostile with me as I was walking out I will be contacting district managers to report this incident read more

Ross Dress For Less - Location - Department Stores Near Me - Buena Park, California

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I went in here today to get some hangers as I need to get some stuff, and I found the hangers I needed. I also found some Gurunanda toothbrushes. That means I don't have to buy pulling oil to find an extra toothbrush in those boxes. The toothbrushes I found are so colorful that I managed to get one out of the box and it was a purple color. The reason I took off one star was because I wanted to get some screen protectors with anti blue-light features but it was so deceiving. It was also meant to protect the 14 plus which is the kind of phone I use. But it was hella deceiving. It's disgusting. read more

Typical Ross experience. Packed with too many items in random places and super long lines. Not sure if it's just me, but it seems the quality of the clothes options have been pretty bad for the last 5 years or so. I mostly go for kitchenware, house goods, and pet supplies now. read more

This Ross location was pretty disorganized and didn't have much selection. Things were randomly placed everywhere. However, I did find some good deals in the clearance section which was nice. It was decently busy the time I went and I joined a long line to checkout. However, the line moved pretty quickly since they had a couple of cashiers working. The service was pretty decent though. read more

My wife and I have been shopping at Ross Drees for Less for couple of years buying clothes,things for the house,shoes,and so many items forva great deal. We like to go to different Ross Drees for less in other locations. read more

Ross Dress For Less - Department Stores Near Me - Buena Park, California

Doors closed and blocked with shopping cart 30min earlier than what is scheduled. Doesn't close at 11pm but 10:30pm. Came to try and get a birthday gift after work but what a let down. Can't even rely on set business hours. read more

Ross Dress For Less - Doors closed and blocked with shopping cart 30min earlier than what is scheduled. - Department Stores Near Me - Buena Park, California

ANNETTE WAS WONDERFUL manger on duty very helpful & professional give her a raise ROSS

I'm really not a shopper; however, my BFF wanted to stop in after a sushi lunch to get some stocking stuffers. I found a few things and the store was jam packed with customers and overflowing shelves (+ long lines). Downside: long lines and cluttered shelves, but everything went smoothly. read more

I enjoy shopping at this particular Ross. They had a by the name of that was very helpful. Keep up the good work. 11/27/25 9:03 pm

Now I have something to complain about this Ross. So today my girlfriend was trying to reload her ross gift card. She asked the guy if she could reload her card and he said yes. When he asked Catalina the cashier next to him for help, she automatically said they don't reload gift cards at ross. Then I said that the other ross from fullerton Elizabeth said we can reload gift cards. Then Catalina was saying no you can't. So after so many no's we decided to leave and call costumer service. My girlfriend called costumer service and asked them if ross reloads gift cards and then they checked our gift card number multiple times and then they said yes they do reload and if they're having trouble that ross can call them and they'll help him step by step how to do it. So we go to ross and wait in line again and we get the same guy again and we tell him what the customer service representative said to her and then Catalina jumps in again and says that they can't call costumer service because they don't do that there. So she still saying that they can't reload cards and then she calls her manager and she also said that ross can't reload cards. She just keep on repeating it to us so we can leave the store i guess. She was very rude and not helpful about it. She didn't want to call costumer service at all but she calls her manager, makes no sense. So we left once more and called costumer service one more time. My girlfriend told them what just happen and they asked us to go back and hand over them the phone because either they were being lazy or just not informed how to do it so they were going to tech them because the service from the buena park ross was unacceptable. My girlfriend told her we weren't going to back for 3rd time because we were fustrated but she was so nice and helpful on the phone. Then we went back to Fullerton Ross instead and luckly we got the lovely Elizabeth as our cashier. Who reloaded our gift card in less then 2 mins. She was so nice and welcoming attitude. So overall the buena park cashier Catalina and her manager were rude and lazy. We'll be going to the fullerton Ross now. read more

This looked to be a less-stocked store for the chain. There was very few items in stock, overall (I looked at the women's clothing, beauty department, women's shoes, and women's socks). I did notice the locked Michael Kors handbags. One rack. We didn't stay here very long, either. It was very sad. I would say that this would be worth a look but don't make a special trip, otherwise you might be disappointed. It would make a huge improvement if the departments were all well-stocked. Hubby was not impressed with the store, either. Usually it is hit or miss with Ross. read more

I love shopping at Ross. Every time when I go to the mall, I always buy something from Ross. However, they closed the gate toward to the mall at 730pm today before the official closing hours. I got full cart of goods for preparing my trip and I could not walk long way to my car due to their closing the gate toward to the mall. I had to drop the cart and give up all the purchasing. They lost a loyal customer like me. Why can't Ross open the door toward the mall like other stores? Like TJ max ? read more

Come here whenever I need some new work shoes,belts and some hiking shoes as they tend to have a great variety and always at an affordable price. Whenever I walk in im always greeted by a young man or lady. The cashier(Cynthia) who assisted me was very professional, carried a smile and was conveniently quick. She had me in and out and on my way because I hate waiting around anywhere so will definitely consider coming back. read more

Usually, you get what you pay for. What I like about Ross is that the price is always right. Sure, they aren't the most organized. It's more of a treasure hunt. That's why my wife likes it. Because the store is such a mess, you never know what you might find. Makes it an adventure to shop! I appreciate their furniture section. I'm always able to find a chair to sit on while my wife "treasure hunts". It also gives me time to write reviews like this one. I've never had an issue with customer service or really anything negative to say about Ross. I hope Ross stores stick around for a long time... read more

Surprisingly friendly service! I bought two rugs and a full length mirror for my work and they don't let you take the carts outside. But the cashier said she would watch my cart so I could pull my car around front to load. Unexpectedly nice considering I had pretty low expectations! The prices are always great here - it's just a matter of having a lot of patience and sorting through all the crap to find the gems. I got a 5x8 rug for $25 and a 7x10 rug for $35 - full length mirror for $15. Bargains galore! read more

I'm reading through these horrible reviews and it concerns me because I do work at this location. Yes we are understaffed, and we take our return policies serious, especially if the items are used. But what I can tell anybody that's reading this, is that we are trying our best to give great customer service even if we have not so nice/understanding customers. read more

I'll start with the customer service. It's horrible almost every time I enter. It's all transactions to them. I guess could be understandable because it's a get in and get out type of store but it's almost off a movie or a skit of how the employees treat you. My last visit was to return items and the cashier would not even look at me and didn't even tell me bye or have a good day it was so awkward because I didn't know to when we were done. The cashiers and security guards were all talking to each other during multiple transactions of different people. It's just so rude too see. I try to avoid this Ross as much as possible because it's the worst customer service plus merchandise but it's convenient because it's right across from my house. But I'll only go there for returns read more

This place is ridiculously understaffed, the line goes around the store, and only 2 cashier's open. They have 2 other registers towards the back of the store (near mall entrance), that are closed. I asked a staff if they could open those. She replied with a rude eye roll and "i already asked the manager" and shrugged her shoulders. Also, i saw someone ask for a price check and she said "the cashiers can do that for you" when you have a line that goes towards the back of the store , who the heck wants to go get a price check? I'd give it 0 stars, but i found really good gift ideas for my children's teachers. Otherwise, I'd never be here again. PS. I wrote this review and im still in line lol ive been here like 15minutes read more

Ross Dress For Less - Department Stores Near Me - Buena Park, California

The clothes they sell are dirty, deodorant on the zobacos, and when I went to return a few things, because I bought several things "without" trying anything on, the young girl at customer service, didn't really want to be bother and she must have been tired because she put the wrong items with the wrong price tags?? And when I told her she called the manager only to have the manager tell me that the girl was right and I was wrong... But I showed her how the girl was wrong and she never even looked at the receipt!!! Like Who does that?? I put everything back.. and bought only what I was NOT ALLOWED TO RETURN??!! read more

Just wanted to say thank you to the nice cashier at Ross her name is Lily.. she bagged my stuff so nicely made sure everything fit perfectly and I love how she handled my merchandise..... Thank you Lily for your kindness generosity in your smile you are very friendly and you are in the right place......you're doing amazing keep up the good work I appreciate you read more

Ross caters to women, tho they do have a few mens items like sweats and shoes, but I've noticed that A lot of there clothes have holes and are very Dirty, missing buttons, tears here and there, I can't believe how low Ross has gone. And I heard that in the last days of January, Ross puts a lot of things on sale for 46 cents I believe it, only because That Is All I Woukd Pay for a lot of the things they re selling, its a lot of trash mixed up with a few nice things and lots of womens clothes. Geez and dont get me started on the La Mirada Ross Store, i walked out and never looked back read more

The service in that store is horrible the supose to be a manager jhonatan is rude has no people skills at all they take a long time on the jewlery and he thinks he is the shit but hes an idiot has no maners at all i wonder who was the person that gave him taht position read more

The cashiers are SO DAMN RUDE!!!!!! I hate this location for it! They haven't even given me my receipt before they are yelling (literally) for the next customer. Finish your damn transaction- treat me like a freakin customer that is spending money at your damn store, and show some COURTESY! read more

I keep coming back to the Ross stores. Ross has the best shoe selection at low prices. I bought a pair of nude Guess heels for less than $15! What a great bargain. I can wear these with anything. Purse selection is cool. They color coordinate the purses. read more

Ross Dress For Less - Guess heels for less than $15! - Department Stores Near Me - Buena Park, California

It's Ross... came in here looking for a Fondue set. My friend used to work for Ross corporate up in Norcal and I know she got a set from here several years ago, so I thought for sure they would have one. Rolled in and there was barely anything in their home/kitchen appliance section. Only crock pots (at least that is what I noticed). I am not giving 2 stars because of the fact they didn't have a Fondue set, but more because their home/kitchen stuff was seriously lacking. read more

I follow instruction of signs in this store to return merchandise but after I lied up, the clerk said those people needed to be served before me because they're waiting for a long time for purchase. I said your signs have no wording of "purchase", only "Return". she was convinced by me then let me do the refund after 20 pairs of eyes starred at me. Do I need to give more money to this store? read more

A Ross is a Ross is a Ross. You know what you're expecting. Cheap things for cheap. Compared to other Rosses, I'd say this one is usually a lot cleaner. I see more staff walking around, answering questions. The lines are never huge like at other locations, too. I don't normally go here except for when I'm wandering the mall and end up bored. And who doesn't end up bored when walking through the Buena Park Ghost Town? But it has always been a much better experience than I get at any other Ross. read more

I hate this Ross & their ridiculous lines!!!! I usually enter the mall through this entrance and see things I like, but the consistently long line always deters me from buying anything. I just went to Ross tonight to buy headphones and left empty handed. Although there was a huge line that went all the way to the middle of the store, there were only 2 registers opened! The other registers near the mall were all closed. I stood in line for about 5 minutes and moved only a few inches before I finally gave up. The most frustrating part was watching 3 employees in the clothing aisle just standing together and chatting. YOU NEED TO GET MORE PEOPLE ON THE REGISTERS & HAVE LESS PEOPLE STANDING AROUND PRETENDING TO WORK!!! This poor customer service is a true reflection on the horrible management. Last week, I called in to ask if they had any Betsey Johnson watches. The lady on the other line rudely told me she didn't know. I asked her if I could talk to someone who would know. She just proceeded to tell me that she had to stay in the fitting room area and couldn't help me. I insisted to talk to someone who could check for me. She put me on hold and I waited 5 minutes and nobody ever picked up. I called back and she picked up again. when I told her nobody ever picked up, she just started yelling about how she transferred me correctly and if nobody picked up, that's not her problem. I demanded to talk to the manager and she passed the phone to her coworker and just said "here you talk to her." I asked the guy if he was the manager and he said no and put me on hold. When I finally got the manager, she told me yes they do have betsey johnson watches. I tried telling her that the lady from the fitting room was rude and tried explaining what happened but she just kept cutting me off and kept trying to get me off the phone. WORST CUSTOMER SERVICE EVER! read more

Ross to me is the lowest of the bargin shopping stores compared to tj max and marshalls. The stores are alway dirtier and disorganize. I find it too overwhelming to search through the racks and their selections seem to be of lower quality. I usually go in for picture frames, bedding and knick knack. Not a true place for me to shop The workers also seem to be less friendly and they usually have a security person at their doors which makes you think that it is not a safe place to shop or that they dont trust their patrons. read more

It's not one of the best but it is a good store. The home decor is often pretty cheap and cute. I used to come get shoes here on occasions. The baby clothes is super adorable and very cheap. Take a look at the purses. They have a pretty good selection. I just wouldn't recommend getting any of the electronics or adult clothes. read more

sometimes I'll get bored and just walk here and pick random stuff up. It's cheap but not super-cheap. Selection is a hit or miss depending on their latest shipment. Sometimes I find a ton of stuff I want (that I don't really buy), sometimes I find nothing at all. Nevertheless, it's a better place to browse out of boredom than many other places. random side note, one day when I was at the checkout, two employees (one being a cashier) were talking to each other about how they were "f*cking that fat chick who works on the weekends". While I was standing there. I mean, I know I should have been offended, but I don't blame them for being young and..... awkward. At least there were no kids around. read more

I would give this store zero stars if I could . Rude customer service , I went to the cashier to buy a handbag and had to wait until the cashier finished his conversation with the security guard working at the store about directions to someplace . Do your personal stuff on your own time !! Will not be coming here again read more

the workers always look really depressed. I gave this one star because the employee named Robert that I see frequently is the best. He is helpful and always smiling. He looks clean cut too. He was a loss prevention team member now I see him sometimes but he usually works in the back I guess. All I know is I came in and the employees kept talking while I am checking out, socialize on your own time. Focus on your guests. I think Demetron or Demeon ( young boy) helped me and he didn't even ask how I was, literally scanned my item and then talked to his friend. He didn't even say goodbye or any closing statement. I literally put my card in and had to grab my receipt. I just feel a lack in customer service. The manager working looked unhappy too. If more people like Robert were hired this wouldn't be happening. This Ross is lucky to have that guy or I wouldn't even come here. read more

If I could give a 0 I would. The cashier wouldn't let me check a bag that she had just removed the pin from. I asked her I wanted to check it to see if it became damage. She said it was fine and threw it in the bag. My husband got the bag and asked me to check the bag. This upset the cashier. At the end of the transaction the lady rudely tells my husband to take the receipt. My husband asked for the receipt to be handed to him (as all receipts should be). She told him that there is a sign saying that the customer has to take their receipt as they leave! My husband told her there was no sign and that he would like his receipt. The cashier then tells my husband to walk to another cash register to look at the sign. My husband again asked for his receipt and the cashier went to the manager stating my husband had screamed at her. The manager did NOTHING! At that moment, my husband asked to return everything and the manager told him to make line. She just walked away without apologizing about the incident or hearing what happened. We waited in line again and was helped by the slowest cashier. She kept making comments about the products and just starring blankly. As soon as we got home, we emailed Ross about their terrible service. Thankfully we got a response stating they will be looking into the matter. We will not be coming back to this location again!!! read more

There's never anything good at this store. Many of the merchandise is damaged, dirty, dusty, and in too poor of a condition to be sold. They refuse to give discounts on them too and tell the customers to clean the itemd themselves. This store is full of unattended children running wild and playing with the toys on the floor. Not to mention unfriendly staff. The cashiers often refuse to accommodate you especially with dirty or damaged items. The dressing room lady refuses to help you unless you hang your clothes on the rack for her to count even if you only have one item. If you don't catch what she said about her policy the first time, she won't repeat herself. She would much rather roll her eyes back to the 5th dimension than help you out. My father walked out of the fitting room after trying on a single pair of shorts and the lady kept telling him that she wouldn't accept the shorts from him unless they were placed on a hanger and on the rack. Ridiculous. read more

Aaackkk!! This Ross Store in Buena Park is dirty and disorganized! Shoes and clothes are on the floor with employees walking around, paying no mind to the stores clutter. The snack racks by the register are almost bare. Majority of the time I always find something good to buy, but this particular store was not impressive. read more

First time at this Rose location right off the back it's huge and very clean and organized went in to by a sweater and a blanket I love how the whole store was actually clean and organized very well job . read more

I have been a long time ross fan, sadly I will not be returning to this location any longer. Id much rather go out of my way to get better customer service at another ross. I went to this location to exchange a pair of heels without a reciept that were a bit too small. Briannna assissted me and proceeded to tell me that I was trying to return shoes I had previously worn. Then called the manager maryann and she told me the same thing. They said the only thing I could do was find another pair. I said there was not any that I liked and if they could give me store credit. She said since I didnt have a reciept they could not do that and brianna also said I was lucky they were making an exceptiong and allowing me to exchange it. I had about had it at this point and left. As I was leaving and my boyfriend was a little behind me. Brianna was completely unaware that he was with me and started commenting badly about me. She commented that she didnt care about my story and that I was lying. Needless to say I went back and told the manager. She said she would deal with the issue. Shortly after I went to the ross on euclid. The lady at the front helped me quickly without any hesitation and was able to give me store credit she was frendly and had service with a smile. The buena park mall ross lost a customer! read more