My usual experience with this location is that you have to dig for gems. If you don't have time, I'd suggest this not be the place for you to try and find something quickly. The employees are patience with some not easy customer I give them that! The value is great for some finds. read more

Ross Dress for Less - Department Stores Near Me - Charlotte, North Carolina

This store is very messy and unorganized. Clothes are always over the racks and on the floor. Never in the right size. Just a hot mess.

Went in there today and overheard the cashier ask his manager if he could take a break and the manager never answered. He asked multiple times and was still ignored. Meanwhile there were other cashiers walking around not helping checkout. The security was really rude and I could feel her watching me the whole time. Did not feel welcomed but monitored. read more

I dropped my sister and her kids at Ross close the AMC 22 theater. The associate was rude to them (on 08/5/2025) , did not remove the beeping tag in purpose, than started screaming watch out for them,thankfully my sister kept her calm and showed the receipt with the item paid at the door, and the security guard apologized. My sister and her kids are visiting from Europe, and they get the worse impression of American Store. It is good that ULTA next to it had an amazing associate read more

During this visit, I was looking for a small backpack that I could wear to a concert. With size restrictions for the event, I was limited. Stopping by this location, I found a nice variety of backpack options from which I could choose. It honestly made my decision very difficult, not that it's a bad thing! I finally decided on a black bag and browsed the women's clothing. Unfortunately, the age of the clothing skewed older than I dress, but I did find a nice sweater. I wouldn't hesitate to return to this location when I travel back to Charlotte! read more

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I shop at Ross for the low prices. I don't expect good service or any pleasantries, just give me the quality whatever for bargain rates :) Popped in to look around and they happened to have some dope art, per usual. I didn't buy any but was excited to see some diversity in the store! Ross is heaven for a bargain shopper like me and I usually come here and find so many hidden gems. But I am a thrift queen so this is light work on a Saturday for me. I'll always shop Ross when I'm in the area! read more

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Needed an outfit for a salsa social so I stopped by, plus sized options are slim to none and the limited things that they do have are very grandma-ish. Throughout the store racks are empty and picked over. The lighting is dim and gives the store a dingy appearance. Today there was only one cashier for a line of people. This seems to be the case when I've gone other times as well, even at prime times. read more

Ross Dress for Less - Near empty shoe racks - Department Stores Near Me - Charlotte, North Carolina

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The line was wrapping and there was only one cashier. The supervisor was called up to assist, but he instead sat and talked with loss prevention about the employees that were on lunch. There were so many employees but none to help the growing line. Poor customer service. read more

I've never seen a Ross in such chaos as this location. At least the staff was polite, but the aisles were cluttered with the merchandise. It was more like a garage sale, but most of the blame goes on the customers. Wherever they decided not to purchase whatever they had, it goes onto the floor or the closest shelf, regardless if that's where they found it. Plus, I noticed empty coffee cups and candy wrappers. It was disgusting -- hard pass the next time I'm in Charlotte. read more

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What's the point of not opening if you have staff. The door and website say 8am. It's 8:28am the staff is talking and on their phones. It's literally two customers sitting outside waiting. The worse we could do is shop while they gather whatever's left for a late opening. The wouldn't even look at the door. read more

Ross Dress for Less - Store hours .... - Department Stores Near Me - Charlotte, North Carolina

I'm with Gary here, and even though he predicted the place would be out of business two years ago, it still has a stretched stock and there is a feeling like they have too much space for the amount of merchandise they carry. Prices are reasonable for this type of clothing and department store, but before you buy anything here, walk down a hundred yards to the K&G first. read more

Ross Dress for Less - Department Stores Near Me - Charlotte, North Carolina

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Ross for Less, Is what it It. Its a good place to find a quick outfit or home good that you are not going to spend a million dollars on but will look cute and serve a great purpose. I have been going to them since way back when i first found them In California. Some of the items are Name Brand and some are off brand. I always can find, Hair products, Hair accessories, Kitchen goods, bathroom items on top of sometime even very cute tops and underwear. You have to look, You have to look past the no decor store to find just items that you want. I like shopping here. I can find things for all ages and sexes. Like I said. It is what it is! read more

I SAT IN LINE FOR 45 minutes and the 1 person who was working the register told me that I was wrong for asking him could he ask for help and he told me that his day was bad and that I was making it worse asking him to ask his manager for help. We have to do better as a whole and know when our associates need help. DO BETTER AND ASSIST WHERE NEEDED! read more

Not really thrilled with this location... it holds the same Ross brand mentality but it's dusty. Dusty clothes aren't my thing!

This store has horrible customer service. We were about to purchase a picture from there and explained to the lady that we were going to pay and then come back with a truck to pick it up. She said the could not hold the picture. I said even if we pay for it? We just need to get a truck she was like it's too big to stay at the front. So I don't think it was that big but it's not my store so I asked if they could put it in the fitting room since that area was closed, or somewhere in the back and she said no. So, we had to get a refund on the picture. I haven't been to a Ross in years and I can say with complete confidence I won't be back....Ever. read more

This is a place you come SOLELY for the price. The customer service is terrible, the store is messy and unorganized, the bathrooms are filthy, and the checkout lines moves so slow and typically takes over 15 minutes to get through. I do periodically stop here in pursuit of a great deal - today they had Coach, Michael Kors, and Dolce Vita shoes all priced below $50.00. Unfortunately none were my size (another downside of this store, they may have the perfect item but they'll likely only have it in a couple sizes). I occasionally find home goods items here - like a candle, picture frame, or kitchen item. The majority of the clothing quality is horrific, but there is the occasional gem to be found here. read more

Surprisingly it wasn't a hot mess inside,that us customers sometimes leave,and the Staff can't seem to keep up. I found a throw, and natural placemats, which was what I was looking for. read more

Although the store is clean, there is a poor selection of items. What items were there were organized by size. I didn't make effort to go around the store because it just didn't have anything that screamed out to me as interesting. read more

I haven't been to Ross in years, but recently my friends and I were planning a trip to the US National Whitewater Center and needed to look for water shoes...sure enough, Ross had what we needed and for the cheap! Score! Like Bruce and Gary mentioned, the space is large which makes it look like everything was picked over or not replenished. Perhaps having more organized shelves or items lined in rows would help give it a different feel. Anyway, I found that it's a great store to stock up on items you'd want to take to the beach, but not pay huge prices to do so. They have swim wear in the $10s, a beach blanket for $15, and large towels around the same price. They have a variety of other things besides clothing too, like household items, body care, and even car mats. If you're in the mood to browse, but don't have anything too specific in mind, make a quick stop here. read more

Very rude sales associate, messy racks. I love Ross; however this location is terrible. A very low standard at this location.

It's your average Ross, but the sales people are so rude I would rather go to another location or a competitor instead. The store was about what you would expect as far as selection and sizes, and the store was relatively organized. read more

I love Ross! They get daily shipments and stock quite a bit of my favorite, Calvin Klein. Ladies-this is a great place to find really nice suits or dresses... and you cannot beat the prices! read more

Predicting this place will be going out of business soon. Never been great but i have found some great buys here on Columbia pants and such. Now the store has limited stock it appears and is stretched out to fill the gaps which you usually see in stores struggling to stay open. read more

Stop the presses! I love this store... Especially when they're having their Dress Event, which is going on now... Where else can you fill up a bag with all sorts of seasonably appropriate and fashionable frocks for super cheap? This place... Now, you definitely have to work for it and be willing to rummage through what seems like a million racks, but when you find your prizes, the time has always been well-spent... I will say this, though... When I have a long time to look, I hardly find anything... When I'm on a time crunch, though? The goodies almost seem to fall from the sky into my hands... You can take that how you like... That's just how it happens to me... lol read more

A much organized Ross compared to the one's I've been to. Prices? Same as any Ross store branch.

The people working here are so unfriendly, from the dressing room attendants to the cashiers! They make you feel like you're a burden just for shopping there. They all need to be trained on how to have basic manners! The store is also a mess every time I go. read more

My girlfriends and I came to Ross to review their clothing selection for a girls night out. Despite the store's lack of organization, I found several options that I considered purchasing. Although we arrived before 9pm we found that there were no open fitting rooms due to staffing. According to a store associate the dressing room had been closed for over an hour (note the store wasn't set to close until 11:30pm.) As a result I left the store without purchasing a single option. The staff was unfriendly (except for the cashier and manager who were both apologetic). I will never shop at this store location and I would not recommend them to anyone else. read more

Terrible customer service. I just dealt with Lois and she did not say one word to me. So rude! There are plenty of people out there looking for a job to replace you! read more