So it's a Monday afternoon and dead in there. I go to pay and two bored cashiers watch me walk to…read morethe far end of an extremely overly long blocked-off line entry, just so I have to walk all the way back. I get there and one of them says "would you like to try using one of our self pay kiosks?" Well no, if I wanted to do that I would have stopped there when I passed them! But since they clearly didn't want to do any work and were more focused on ordering lunch, I walked all the way back to ring myself up. THEN she senses my annoyance and goes "I can come help you." NO, I don't need your help and I find it insulting that you think I can't work a self pay register. Wow just don't expect service here lol

I came in for an Amazon return drop-off. I was a little dismayed to see how long the line in…read morecustomer service was. Thankfully the CSR quickly and efficiently worked through the line so I only had to wait a few minutes. She was already friendly and courteous.

I love Catos in Chester, VA ; the main reasons are the employees speak, very well mannered, greet…read moreyou and smile. I have shopped at Catos ( about 20 + years ) rotating between Chester and Colonial Heights , VA I love the clothes. It's my favorite place to go to. I prefer the Chester location because of the friendly environment. They are just so friendly and vibrant. You just want to stay in the store a few hours. They come and check on you and asking do you need help, or if your arms are full they ask to take your clothes up front I despise the Catos in Col Hgts. Sorry to put it on this review; I tried to give them their own but it wouldn't go through. They never speak or greet you in any way. I have been in to the store about 30 x last year and no one said one word, until I went to pay then two of them had the audacity to ask did I find everything I needed. Huuuuhhhh, what ? Why wasn't this address earlier by opening your mouth up and speaking. It is so rude. The customer service is 0. If you do not want to be around the public go get an in home job. Courtesy goes a long way. The clothes are fabulous. But, I am not going to buy from you and I am being ignored the whole time ; until I am ready to purchased. This is not my first review. I have come on this forum a lot about that place. Respect is a powerful word. I am truly irritated. Well you all can learn from your sister company ( Catos in Chester, VA ) is genuine in every aspect.

I love that they carry a variety of sizes! They separate the…read morestore XS to plus size. You don't have to dig through racks to find your size. You just go to the section you need! The store is clean and very organized! The one thing that upset me was that as I was buying a jewelry set (Necklace with ratings and a matching bracelet. Only one left too!) we noticed the bracelet was missing. They allowed me to purchase it, but didn't offer a small discount on it. I've had several stores in the past take a couple dollars off. I'm not letting it stop me from shopping there! Still a nice place!

Maryellen has curated a lovely shop full of goodies. You can find something for everyone there.read more

O! So Chic ... After eating lunch decided to check this shop…read moreout . My first time stopping by. Nice array of different things at the entrance to the door to entice passerby's. Upon entering there was a employee behind the desk and someone else fixing or adding to a display. (They could have been customers) Not sure but neither one greeted me. I mossied around looking at all the frivolous necessities that were displayed throughout the shop. I was looking for one display in particular Ferris Jewelry. I found it near the check out counter. Ferris Jewelry has soft hues of sea glass colors and neutrals. I liked how the pieces were subtle but made a statement. The necklaces would make a compliment to any outfit. A girl needs earrings too. Some lovely pieces to choose from to bring out the elegance, grace, and grab everyone's attention around. The store was set up nice. It was easy to navigate through not feeling cramped. The reason for the 3 stars is lack of a greeting upon entering. A welcoming into a local shop is important. Maybe asking if it's your first time or ... something. Say something when people enter it's important. Now more than ever customer service is needed it seems to be disappearing.

Super rude worker. I walked in to just browse with my headphones in because i was listening to a…read morepodcast...and all of a sudden after browsing for 1 minute i heard someone yelling. I took out my headphones and turned around and the lady working the store was like "HELLO!!" And it was not a NICE tone at ALL. She apparently was mad that I walked in and did not even hear her say hello the first time so she kept YELLING at me until I turned around. I was livid! I don't need to be greeted at every single store I walk into. If a customer walks in and does not acknowledge your greeting the first or second time, then maybe you should leave them alone..if you resort to yelling like this lady did ...you have some serious issues and maybe should not be in a business where customer service makes you sales. I glanced around and saw nothing I wanted anyway that I could not get online and left!

Amazing products for cheap. Able to find old vintage items for a great price. Sales men were kind…read moreand were easy to understand verbally.

The Owners are Mr. Hilton & his Wife Mrs. Anne... These are some of the Most Wonderful People I…read morehave ever been Blessed to know... They are Good Christian's, have their very own Church connected to the shop, Family Oriented, help out in their Community... The prices at the shop are Wonderful... Even I could afford 7 shirts, 6 Beautiful Black and Gold Knick knacks, 3 toys (one battery operated) for my Munchkin's, and more... I left with a bag & a box of Goods for only $40... The clothing & toys would have cost that elsewhere... I Appreciate all they have done for me... Including when my Blood Pressure was sky high and my Heart was Palpitating ~ I HAD to get away from Home to Destress... My Friends got me a room for the Night... No Questions asked... Lovely Couple... If you're looking for Pretty much ANYTHING ~ I'm betting it's there...

I had two concerning experiences at RegeneSis Thrift Store in Chester and feel it's important to…read moreshare them. On my first visit earlier this year, I purchased a pair of shoes clearly marked $8.99 and completed the transaction. After I paid, the cashier questioned the price and removed the item from my bag to check with management. While one manager acknowledged the sale was complete, another suggested I donate more money because I had received a "good deal." This happened in front of other customers and felt uncomfortable and embarrassing. Despite that, I gave the store another chance. On February 16, 2026, I selected several items with clearly marked prices, including shoes labeled $12.99 and other discounted items. At checkout, I was told the prices were incorrect and the store refused to sell the shoes at the marked prices. I ended up purchasing only some clothing and leaving. I understand that pricing mistakes can happen, especially at thrift stores. However, how those situations are handled matters. My concern is less about the error itself and more about the way I was treated when trying to purchase items at the prices displayed. As a nonprofit thrift store that serves the community, I expected clearer pricing policies and more respectful customer service. I hope the store takes steps to improve consistency and communication so future customers don't have similar experiences

What disappoints me is that this is a church owned thrift store, in a somewhat lower income area…read morebut their prices are very overpriced...is this charity or is this greed? $200 for a dresser with broken drawer, $5 for an old plain white coffee mug...i kept thinking this is a joke, this is a joke are you an antique store or a thrift store? your prices are confusing