me and my son walked in and we were immediately followed! it was throughout the whole store by the security. I did not realize at first until I caught him in every single one of the aisles with me. I felt so weird and harassed read more

Went in with my daughter and granddaughters as we were paying we noticed the security guard staring at us and he was maybe 10ft away watching as I paid cash and the clerk hand me my change and bags .. he stops me and asks for the receipt .. I handed it to him and he never even looked in the bags .. short man's power trip with his fake bullet proffer vest on .. do better Ross !! read more

Not much has changed here. While I was able to find what I was looking for the place was a bit of a mess. When I went to check out there was security right next to the counter. I paid for my item, was handed a receipt. When I went to leave I was asked for the receipt. I very clearly had only two items in my hand that he literally watched my buy. So why the heck was that necessary? Does this place have a high theft rate or what? read more

Not my favorite Ross location. Not the worst. As expected, store was busy on a Saturday afternoon. Mid August they were already well stocked with autumn decor and clothing. Several shevels of Halloween and Thanksgiving decor. Much of the decor had that "live, laugh, love" sort of vibe. I was looking for a certain type of utensils for cooking. Unfortunately, they did not have what I was looking for. That area wasn't as well stocked as the fall holiday items. This location still had a ton of men's and women's sandles. There was also a fairly large selection of luggage. Luggage was peppered throughout the store. read more

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Everytime I go into this partucular Ross, I feel like a criminal. The loss prevention practices, now with checking the receipt at the door, which is 5 feet from the checkout, seems to be overkill. I told the worker at the door checking receipts that is is overkill. She was friendly! Unfortunately, Ross has many of their employees caught up in a horrible process. I would hate to work there. This Ross is often dirty and unorganized, but I love to hunt for different finds. Their automotive and cleaning aisle is why I like to go. This Ross continues to go downhill, and saving a few bucks is not worth the hassle of feeling like you are a thief everytime you shop there. I choose where I spend my money, and it will not be at this Ross. If theft is that big an issue here, why not just redesign the store making it more difficult to run out with merchandise? :/ read more

I wish I had taken photos of this store because it was a disgrace. So messy and unorganized, and the ails were so trashed with product all across the floor that you couldn't even push a cart down an aisle or maneuver around as there were cars full of merchandise blocking the ends. The workers should be cleaning up the messes not adding to them by putting out more random misplaced items. There was no rhyme or reason to the organization of this store. Then the check out line was wrapped around through aisles that if anyone did want to shop in the clothing aisle they couldn't because people were in line to check out. There were maybe 3 registers open and I wasn't about to stand in that line. It was a cluster (bleep) to say the least. I walked out. I get it's Christmas but there is still no reason to have a store looking like this, it's a turn off. read more

My go to for Ross are purses, ceramic pans and shoes for the girls. With tots in tow full-time I have never tried shopping for clothes in the past 6 years. They actually had a pretty good inventory this visit. They carry an eco pan in different sizes for healthier cooking. Sometimes I get get a purse if something catches my eye. I donwish they kept the store cleaner, though it would be nice if people shopping showed more couth. They are always busy and employees are always kind. Cashiers are always fast. read more

LEVI at customer service was the most impatient & racist associate I have ever been "helped" by. The kid looked stoned out of his mind, and very rude .45 MINUTES for one THING! STAY AWAY read more

Ross Dress for Less - Department Stores Near Me - Goodyear, Arizona

this store is an absolute pig stye, i have never seen a store so messy i don't even know how they're allowed to operate under those conditions. Everything was broken and under all the rubble and garbage i found a nice set of decorative Christmas books. it was a set of 3, one nested inside the other and they were wrapped nicely in tissue paper inside of each other. I get up to the register and the cashier tried to charge me for each one individually! it would've been like $30 for a small Christmas decoration that is supposed to be sold as a set. An absolute cash grab and heinous scam by Ross. Felt like i was fighting for my life to even find the item i wanted to purchase and then they tried to scam me. LOL will not be back. spend your hard earned money on something nice from somewhere that cares enough to keep their merchandise off of the floor. read more

Worst costumer service I've ever experienced in my life. I can't believe how rude she was. She refused to help me with a price check on a cup and tried to put me to work by going to go find another one like it. I told her that I tried to find the same cup but couldn't find it. She ignored me , put the cup to the side and continued to check me out. I asked her about the cup but she told me she can't help me with that. I told her that someone needs to help me but she again refused to help and she canceled my whole order. She said, NEXT ON 5. I told her that she was being very rude and it would be nice if she could please help me but she got even more rude. ‍ It only got worse from there and told me that I wasn't supposed to be there cause they just closed but yet my daughter and I were standing in line for over 20 minutes. They only had 3 lines open. This lady should not be working in customer service. She obviously hates her job and is taking it out on the customers. I will be following up with their corporate office. She owes us an apology for her bad attitude and I still don't know how much that cup costs. I hope something is actually done about this. This rude and bad attitude shouldn't be accepted or tolerated in any place. read more

Dirty store. Return line is a joke, they had one girl doing returns and 3 handling regular purchases, the return girl called someone with a regular purchase to her lane instead of working her return line down, then she is on her phone instead of focusing on the task at hand and customer in front of her (I'm watching this from the return line). I finally get to go up and handle my return and she tried to tell me I couldn't do my return since she couldn't figure out which item it was on my receipt and since I didn't buy it from her store. Joke of a store read more

At 2pm on 7/31/22 Bought dress and hair accessories, Cashier who dont give her name but i got on my receipt Assoc: 2245628 doesn't want to give my headband according to her there's no price, told her it's together 2headband and 2ponytail for $3.99. She went to her co worker and rude Manager( larse Hall?) he was skinny tall young guy. I pointed them where to find the other pair, but their lazy ass dont want to get it so I grabbed it for them. The RUDE MANAGER said now you got it will ring it up to you. Really.............Lazy Ass!. I can let it go if one of them say Sorry, have customer attitude. read more

One of the best Ross stores in town for sure! Very well kept and always stocked on inventory. Clean isles and employees are always organizing racks. Been to other stores and it's a mess everywhere. My fiancé loves coming to this location for house findings. One down side always busy and with big lines but that's every Ross seems like it! read more

Not only is this Ross open until 11 most days of the week, the women that work here are always so polite to me! Tonight I witnessed a customer be extremely disrespectful to one of the check out clerks. The employee, Maria remained professional and kept her composure while the customer was name calling & continuing on. It was an uncomfortable situation to witness & I felt terrible for Maria but I was far more impressed with how she handled the situation. No one should be spoken to that way. Go Maria go! read more

Not a great selection and everything was a mess. I usually love Ross, but things were just out of whack here. The bra sizes were not organized whatsoever.. so you had to look through every one to see what size it was since it wasn't in its place. I probably will give it another try.... but was disappointed in my last shopping experience read more

I can't even give it zero stars or I would WORST CUSTOMER SERVICE EVER sloppy dirty messy store on top of it security guy is a joke not very friendly I get it dude your security but this place is a mess !!! read more

Ross is a great place to shop you can find all kinds of great buys if you come in and check often as they have new merchandise arriving daily. The employees work very hard to try and maintain the store, often more staff is needed that is something upper management needs to increase budgets to have more help. As with all retail the pay scale is poor and with a thriving economy their is a limited source of quality labor. I always see the employees working hard and they are always willing to help when I ask. I will continue to shop here I find it best to shop immediately after opening shorter lines and the store is much more organized. read more

This store does not enforce the mask mandate, when i had walked in right away i noticed about 2-3 couples not wearing mask, this is outrageous since there is a sign outside stating a mandatory mask in order to enter. Staff even proceeds to help theses customers without mask. read more

Selection was absurd and the cashier I dealt with had the common sense of a child that shouldn't be working with people or sharp objects. I had to instruct her on putting simple items into a bag so that they wouldn't immediately break. She was very put out to do her job but understandably as it seemed a difficult task for her. Then she started making fun of a guy for showing up a little early for his shift (being a good employee). I'd like his information because if there is a job my husband's company could hire him for he is quality. He gets the stars. She... needs help of some kind. read more

The place is smaller than the usual Ross. It had the same stock and it was clean. Con: the Loss Prevention guys just stood around talking about their wifes and the unhappiness at home. Also, there was only one cashier and she did both, returns and check out. Took longer than needed to leave. read more

Things are everywhere. Bad selection on home decorations and barely anything for the bathrooms. OH well, need to go to the another Ross.

This is a Ross Dress for Less. If you don't mind a hunt like any Ross you'll enjoy this one. The staff, store & clientele were all average. Nothing too exciting or bad to write home about. So if you're looking for some clothes on the cheap this Ross will do the trick. read more

I usually never find clothing but today I did and there machines were down I was so upset I understand it wasn't there fault but ross dress for less more like Ross is such a mess read more

Came here to look for a floppy hat for a Kentucky Derby event. I found one I liked for $6.99 and after a short wait in line--resisting the temptation to get snacks I don't need--I was on my way. The hat will also come in handy for yard work. read more

So so terrible they were cussing I think her name was Emma was just being a complete crazy person. Hollering at other associates and then telling the security guard that he needs to chill and do his job when he greeted us and helped us more than her. She was more concerned on shopping fuzzy sweaters than helping us. I cannot with her. So unprofessional. read more

Ross is always packed long lines. There is never any rhyme or reason to where the clothing or items or placed, however everything there is always very well priced and you can always find very interesting things. If you don't mind lines and crowds you can find amazing things and its a great place to go back to school shopping! read more

I wanted to update my last review because I've noticed they've really cleaned up this store considerably. Everything is very orderly now, so they're doing something right. Still not my favorite place to shop, but it's much more tolerable as of late. read more

Like all Ross stores this store is hit or miss in terms of finding good stuff. As much as I love Ross, I try to avoid this store as much as possible because the lines are ridiculous! Just insane! Hire more people! There have been times that I walked out and didn't make my purchase because the line was just that long! Pure craziness! read more

Just received the WORST customer service I've ever experienced. It's unfortunate, I like this store but wow, the people who work there just ruined it for me. Won't be coming back. read more

Terrible customer service! Ross stores do not train their employees well enough to offer customers assistance and never open registers to accommodate shoppers. What is especially annoying to me is allowing customers returning items to go ahead of customers waiting to purchase items! This is NOT GOOD CUSTOMER SERVICE. Today's experience was exceptionally rude, and we ended up not purchasing anything. read more

Everytime i try to give ross a chance i regret it. This ones organized but they have one register open. Theres like 10 people in line- come on. Put another person on a register. I left my $100 worth of merchandise in my cart and walked out. This place is always a waste of time. read more

The 7th level of hell. Noisy, insane, crowded, and always long lines. read more

If you come on the weekends, be prepared to wait in Black Friday length lines. Everytime I've been here on a weekend the line literally starts to wrap around the side of the store. I'm assuming they're understaffed, but I don't want to wait that long to buy discounted clothing. Come during a weekday if you can. It's faster. read more

There employees are AMAZING!!! They go above and BEYOND !!! I lost my keys and I was desperate to find them!! The manager went out of his way to look into the cameras to help me find it, and not only that but all the employees teamed up as well to find it too! This is the best service I have ever received in any store THANK YOU THANK YOU!!! read more

If I could give this location less than one star I would. My husband and I had two items and waited in line for 23 minutes while there were only two cashiers assisting customers. The manager Karen, did not see her name tag because she assisted no one, was organizing items that could have waited (less than 10 items), flirted with the theft prevention gentlemen and adjusted her shirt that was two sizes too small and the black bra I could see thorough the shirt!!! The cashier that finally helped us as wonderful when I asked if there was anyone else that could help her and she responded, "I wish because I really just need to take my lunch break." Absolutely terrible location to be a customer and obviously an employee unless you are Karen. We will not be back! read more

Why is every Ross so messy? I think the company has a certain look they are going for in all their stores that is the"teenagers bedroom look" you know just throw the cloths here there and everywhere read more

this Ross is clean has a major selection of clothes i love the childrens section the only thing my husband didnt like was that they didnt carry his size of business shirts which is basically what we whent there for in the first place but ended up buying me some dresses :) read more

Alright, so how does it go from being a 1-star (actually, less than that) to being a 3-star review? Simple, they seem better than the last time I was working/shopping here. I went here the other night to help my boyfriend find an interview outfit and noticed that the store had a handful of the same employees as they did back in the Summer, but certain areas of clothing had been moved around. Despite all the moving and switching around they must have done, the store seemed really clean and in order. In fact, I really have no issues with this store except one, teeny tiny, little problem...the check out girl! I remember her from when I worked here and she gave me attitude when I needed to ask her something. Turns out, it wasn't a one time thing.. she's just a rude person. On this particular night, there were only two check out girls and a line of about 15 people. My boyfriend and I were making seperate purchases and knew one of us was going to get her. I happened to get the friendly one, but before we each paid for our items, we were watching as the rude girl didn't crack even ONE half-hearted attempt at a smile. We listened as she rudely explained to some elderly ladies why a certain item was marked on sale but the same item was normal priced. They wanted to make sure they weren't paying too much/too little and her explanation?: "That ones been the store longer." It didn't make sense to them, or to those of us in line watching, but she kept getting huffy about it until they dropped the issue. She shoved people's items in bags and practically threw them at them and said, again without trying to fake some kind of customer service, "Have a good night. Bye. NEXT!" Yuck. My cashier was slightly more frienldy, but still not awesome. It was obvious she was having a long night (afterall, she was stuck at the register with the Ice Queen), so it was understandable. Also, I didn't catch her name, but the girl working in the dressing rooms was really sweet and kept greeting everyone that came by. I had to call this location to get the name of the manager for something I was filling out on a form and I was told they've got a new manager. Thus, I know why this jumped up two stars. It could have been four, but certain things they haven't fixed (rude cashier girl) have kept this review at a solid three. read more

idk why evrybody gave this place 1 star but i liked it a lot! i mean dont we all know how these type of stores are gonna be!?! so i dont expect that much & when i get greatness then im surprised! just lower ur expectations people!! :) seriously tho, i found some shoes, skirts, bras, clothes 4 my niece, shoes 4 my dad so i was a happy shopper! yes i agree there wasnt that much of a selection & some of the racks/shelves looked a bit empty or bare. the store manager greeted my dad & i as soon as we walked in. the cashier seemed nice 2 as she rang up our items. read more

Dirty and unorganized I am so glad there is one open on cotton lane because it's amazing!